Empower ACTIVE User manual
arm
On
Pinch with
program
button
Volume Dial (on/o)
Turn volume dial toward arm.
Turn volume dial away from arm,
past the click.
Gradually rotate
volume dial until normal conversation
is at a comfortable level.
Once desired volume is reached,
open battery door to power o and close door to turn on.
Care and Cleaning
• Wipe daily with micro-ber cloth.
• Store in a cool, dry place. Remove battery during extended non-use.
• Avoid physical shock like dropping your ACTIVE on a hard surface.
• Regularly use cleaning brush to remove debris blocking microphone ().
• Regularly use cleaning brush’s wire loop to remove debris inside receiver (b).
• Keep ears clean for best performance. Excessive earwax may block sound.
• Avoid exposure to moisture or heat. Remove your ACTIVE before showering,
swimming, blow-drying your hair and using hairspray. Before heading out in rain,
remove ACTIVE or cover ears completely.*
• If using foam tips daily, replace every three months.
*
Turn ACTIVE o to avoid feedback while ears are covered.
Program Button
Press and hold program button until you hear
beeps (one beep = program one, two beeps = program two, etc.)
The beeps may be faint based on the volume setting.
a
b
microphone
receiver
When ACTIVE is turned o, the last program used is saved in memory and will resume when powered on.
*To avoid whistling, use ComplyTM Premium Foam Tips† at higher volumes.
High-frequencies emphasized—up to 20 dB.
Use in quiet environments; time with friends and family.
Enhances high pitches, such as in women’s and children’s voices.
All frequencies emphasized—up to 20 dB. Use at home watching TV and
in other quiet environments. Enhances both high and low pitches, such as in women’s and men’s voices.
Program 1 plus background noise reduction—up to 30 dB.* Use in noisy situations
(crowded restaurants, parties, city trac, etc.) Optimum for hearing high-pitched sounds in nature.
Program 2 plus background noise reduction—up to 30 dB.*
Use when you’re out and about and need maximum clarity of all sound frequencies
(church, concerts, movies, construction, fast-paced work environments, etc.)
1
2
3
4
v2.0817
Set volume
in quiet room
.
†ComplyTM is a registered trademark of Hearing Components.
ba
Using the Telephone
Use your preferred ACTIVE program setting one or two.
ACTIVE is designed for natural use of the phone.
Center your phone’s audio output over the center
of your ear ().
If whistling occurs, angle the phone’s audio
output forward (b).
The speaker function on your phone will
also work well with your ACTIVE.
Troubleshooting
Intermittent, distorted,
weak or no sound
Feedback/
whistling*
Turn ACTIVE on
Replace battery
Adjust volume
Clean inside receiver
Use dehumidier
Replace/use foam tip
Clean ear canal
Reposition in ear
Outer shell damage
Battery corrosion
Remove from ear and turn volume
up; it should whistle. If it does not, try the above action steps.
*Whistling/feedback occurs when amplied sound leaks out of
ear and returns to the ACTIVE microphone and is re-amplied. Any
blockage inside your ear, like ear wax, can cause a feedback
reaction. Once the blockage is gone, the whistling should disappear.
Frequently Asked Questions
On average, ve to seven days depending on usage.
(Verify battery expiration date and wait one minute after removing tab to fully charge battery before use.)
Yes; the manufacturer’s warranty covers defects in material and
workmanship for one year from date of purchase. To activate, register at: EmpowerHearing.com/warranty.
If you are not completely satised, contact us at support@Empowerhearing.com
within 30 days to receive a full refund of the purchase price.
No; ACTIVE is a sound amplier, not a hearing aid.
For additional information and answers to other FAQs, visit:
.
ACTIVE is designed to sit naturally in
the bowl of the ear. It is designed to t
the majority of adult ears.
In a three week period, try wearing it
for an hour a day to start and work up
to wearing it all day.
Make sure ACTIVE is seated properly
in ear. It may be exerting pressure on
the wrong parts of your ear.
Try ACTIVE with and without the foam
tip; this may alter the way it sits in
your ear.
Place a small drop of lubricant on
your nger and carefully spread in ear
bowl. This will ease ACTIVE into place.
EmpowerHearing support@EmpowerHearing.com
TM ACTIVE
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