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Troubleshoo ing
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If yo s spect a problem is being ca sed by incorrect config ration or some other minor
problem, cons lt the tro bleshooting g ide below.
Upgrading he Firmware
Firmware is software that determines the f nctionality of the network camera. One of yo r
first actions when tro bleshooting a problem sho ld be to check the c rrent firmware. The
latest version may contain a correction that fixes yo r partic lar problem. The c rrent
firmware version in yo r camera is displayed on the Basic Config ration or Abo t men s
screens. For the latest firmware of the camera, please contact yo r s pplier.
Detailed instr ctions on how to perform the pgrade process are provided with each new
release. See also the Maintenance/ Upgrade for more information.
General Troubleshoo ing
The following list covers some of the problems that may be enco ntered and s ggests how
to remedy them:
Symp om →
→→
→ possible causes and correc ive ac ions
1. The camera cannot be accessed by some clients.
→ If sing a proxy server, try disabling the proxy setting in yo r browser. Check all cabling
and connectors.
2. The camera works locally, b t not externally.
→ Check if there are firewall settings that need to be adj sted. Check if there are ro ter
settings that need to be config red.
3. Poor or intermittent network connection.
→ If sing a network switch, check that the port on that device ses the same setting for
the network connection type (speed/d plex).
4. The camera cannot be accessed via a host name.
→ Check that the host name and DNS server settings are correct.
5. Not possible to log in.
→ When HTTPS is enabled, ens re that the correct protocol (HTTP or HTTPS) is sed. When
attempting to log in, yo may need to man ally type in http or https in the browser's
address bar.
6. No image sing Refresh and/or slow pdating of images.
→ If images are very complex, try limiting the n mber of clients accessing the camera.
7. Images only shown in black & white.