Enviro EF THERMO EF THERMO 28 User manual

PELLET STOVE
EF THERMO 28
PLEASE READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE
OF THIS PELLET-BURNING ROOM HEATER. FAILURE TO FOLLOW THESE
INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE, BODILY INJURY
OR EVEN DEATH.
Contact your building or fire officials about restrictions and installation
inspection requirements in your area.
PLEASE KEEP THESE INSTRUCTIONS FOR FUTURE REFERENCE
TECHNICAL MANUAL

SHERWOOD INDUSTRIES IS AN ENVIRONMENTALLY RESPONSIBLE COMPANY. THIS MANUAL IS PRINTED ON RECYCLED PAPER.
50-878

Table of Contents
2
Introduction........................................................................................3
Rating Label Location................................................................3
Important Safety Data...............................................................3
Safety Warnings And Recommendations.....................................3
Specifications......................................................................................5
EF Thermo Data.......................................................................5
Appliance Dimensions...............................................................6
Safety Devices..........................................................................7
Installation..........................................................................................9
Deciding Where to Locate your Pellet Appliance..........................9
Removing Your New Stove From the Pallet..................................9
Slider/Damper Operation...........................................................9
Installation of Expansion Tank..................................................10
Vent Termination Requirements................................................10
Clearances to Combustibles.....................................................12
Alcove Clearances...................................................................12
Water Line Schematic..............................................................13
Horizontal Through Wall Installation.........................................14
Through Wall Installation.........................................................15
Inside Vertical Installation........................................................16
Outside Vertical Installation.....................................................17
Thermostat Installed...............................................................18
Mobile Home Installation.........................................................18
Fresh-Air Connections.............................................................18
Troubleshooting.................................................................................19
Fuses.....................................................................................21
Control Board Functions..........................................................21
Wiring Diagram.................................................................................22
Parts List...........................................................................................23
Parts Diagram - Components..............................................................24
Parts Diagram - Body.........................................................................25
Warranty...........................................................................................26
Installation Data Sheet.......................................................................27
This manual is to be used by technicians for installation and service instructions.

3
Introduction
RATING LABEL LOCATION:
The rating label is located on the hopper lid.
IMPORTANT SAFETY DATA:
Please read this entire Owner’s Manual before installing or operating this ENVIRO Pellet
Stove. Failure to follow these instructions may result in property damage, bodily injury
or even death. Contact your local building or fire official to obtain a permit and any information on
installation restrictions and inspection requirements for your area.
To prevent the possibility of a fire, ensure that the appliance is properly installed by adhering to the
installation instructions. An ENVIRO dealer will be happy to assist you in obtaining information with
regards to your local building codes and installation restrictions.
Be sure to maintain the structural integrity of the home when passing a vent through walls, ceilings, or
roofs.
The stove’s exhaust system works with negative combustion chamber pressure and a slightly positive
chimney pressure. It is very important to ensure that the exhaust system be sealed and airtight. The ash
pan and viewing door must be locked securely for proper and safe operation of the pellet stove.
Do not burn with insufficient combustion air. A periodic check is recommended to ensure proper
combustion air is admitted to the combustion chamber. Setting the proper combustion air is achieved by
adjusting the slider damper located on the left side of the stove.
When installing the stove in a mobile home, it must be electrically grounded to the steel chassis of the
home and bolted to the floor. Make sure that the structural integrity of the home is maintained and all
construction meets local building codes.
Soot or creosote may accumulate when the stove is operated under incorrect conditions such as an
extremely rich burn (black tipped, lazy orange flames). If the creosote is ignited it will make an extremely
hot fire, therefore, the smoke pipe and chimney should be inspected regularly to determine if a build-up
has occurred. If creosote has accumulated it should be removed to reduce the risk of a chimney fire. If a
fire occurs throw a cup of water into the firebox, close the door, and call the fire department.
If you have any questions with regard to your stove or the above-mentioned information, please feel free
to contact your local dealer for further clarification and comments.
IMPORTANT: The heated water from this unit is not for human consumption, but for heating
potable water through heat exchange only.
WARNING: No modifications can be preformed to this appliance prior authorization from the
manufacturer. Use only Enviro approved replacement parts
SAFETY WARNINGS AND RECOMMENDATIONS:
Caution: Do not connect to any air distribution duct or system.
Do not burn garbage or flammable fluids such as gasoline, naptha or engine oil.
Unit hot while in operation. Keep children, clothing and furniture away. Contact
may cause skin burns.

4
Introduction
SOOT: Operation of the stove with insufficient combustion air will result in the formation of soot which
will collect on the glass, the heat exchanger, the exhaust vent system, and may stain the outside of the
house. This is a dangerous situation and is inefficient. Frequently check your stove and adjust the slider/
damper as needed to ensure proper combustion.
Electrical: THE USE OF A SURGE PROTECTED POWER BAR IS RECOMMENDED. The maximum
power requirement is 800 watts (3.3 amp). The stove has a grounded electrical cord and should be
connected to a standard 220-240 volt, 50 Hz grounded electrical outlet. Make sure the electrical cord is
not trapped under the appliance and that it is clear of any hot surfaces or sharp edges. When installing
the stove in a mobile home, it must be electrically grounded to the steel chassis of the home and bolted
to the floor in accordance with applicable local, state or federal codes.
GLASS: Do not abuse the glass by striking or slamming the door. Do not attempt to operate the stove
with broken glass. The stove uses ceramic glass. Replacement glass must be purchased from an ENVIRO
dealer. Do not attempt to open the door and clean the glass while the unit is in operation or if glass is
hot. To clean the glass, use a soft cotton cloth and mild window cleaner, gas or wood stove glass cleaner,
or take a damp paper towel and dip into the fly ash. This is a very mild abrasive and will not damage the
glass.
FLAMMABLE LIQUIDS: Never use gasoline, gasoline-type lantern fuel, kerosene, charcoal lighter
fluid, or similar liquids to start or “freshen up” a fire in the heater. Keep all such liquids well away from
the heater while it is in use.
SMOKE DETECTOR: Smoke detectors should be installed and maintained in the structure when
installing and operating a pellet burning appliance.
OPERATION: The ash pan and door must be closed securely for proper and safe operation of the pellet
stove. Also ensure all gaskets on the door are checked and replaced when necessary.
INSTALLATION: Be sure to maintain the structural integrity of your home when passing a vent through
walls, ceilings, or roofs. It is recommended that the unit be secured into its position in order to avoid any
displacement.
DO NOT INSTALL A FLUE DAMPER IN THE EXHAUST VENTING SYSTEM OF THIS UNIT.
DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE SERVING ANOTHER APPLIANCE.
FRESH AIR: Outside Fresh Air connection is optional. Must be connected to all units installed in Mobile
and “Air Tight Homes” (R2000) or where required by local codes. Consider all large air moving devices
when installing your unit and provide room air accordingly. Limited air for combustion may result in poor
performance, smoking and other side effects of poor combustion.
If you have any questions with regards to your stove or the above-mentioned information, please feel
free to contact your local dealer for further clarification and comments.
SINCE SHERWOOD INDUSTRIES LTD. HAS NO CONTROL OVER THE INSTALLATION OF
YOUR STOVE, SHERWOOD INDUSTRIES LTD. GRANTS NO WARRANTY IMPLIED OR STATED
FOR THE INSTALLATION OR MAINTENANCE OF YOUR STOVE. THEREFORE, SHERWOOD
INDUSTRIES LTD. ASSUMES NO RESPONSIBILITY FOR ANY CONSEQUENTIAL DAMAGE(S).
SAVE THIS INSTRUCTION MANUAL FOR FUTURE REFERENCE

5
Specifications
EF THERMO DATA:
Necessary draught 34.8 Pa (0.348 mbar)
Mass of Appliance 157 Kg
Minimum required load bearing capacity of the floor 247 Kg
Water content 17.3 liters
Exhaust gas temperature at nominal heat output 230°C
Exhaust gas temperature at minimum heat output 120°C
Exhaust mass flow at nominal heat output 7.5 g/s
Exhaust mass flow at minimum heat output 8.0 g/s
Flue pipe diameter 80 mm
Space heating output to be determined by Lab Testing KW
Water heating output to be determined by Lab Testing KW
Nominal heating output 25 kW
Heat output range 2.5 kW - 25 kW
Combustion period at QN12 hours
Setting range for the temperature controller 30°C - 75°C
Fuel (type, size, water content) Wood pellets, 6 mm dia. maximum, <8% W.C.
Hopper capacity 77.75 liters (55 Kg)
Hopper filing opening 440 mm x 320 mm
Auxiliary power requirements 800 W
Test pressure 4.5 bar
Operating pressure 0.5 bar - 2.5 bar
Maximum water pressure 3.0 bar
Maximum water temperature 90°C
Burn Rate 1.0 - 4.5 Kg/hr
Maximum Power Requirement 800 watts
Voltage Rating Range 220-240 volt at 50 Hz
Amperage Rating 3.3 Amp
Table 1

6
Specifications
APPLIANCE DIMENSIONS:
UNIT DIMENSIONS
HEIGHT: 37 ” (949 mm)
WIDTH: 25 ” (641 mm)
DEPTH: 25 7/16” (646 mm)
HEARTH PAD:
WIDTH: 25 ” (641 mm)
DEPTH: 31 3/16” (793 mm)
[6” (152.4 mm) in front of unit]
37 3/8"
(94.9cm)
25 7/16"
(64.6cm) 25 1/4"
(64.1cm)
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Figure 1
Figure 2

Specifications
SAFETY DEVICES:
Air Bleeder Valve (shown in Figure 3):
Located under unit top of the unit.
To remove the top follow these steps (refer to Figure 4):
1. Open hopper lid and remove the two (2) screws at the
front.
2. Loosen the two (2) screws at the back of the top.
3. Remove top.
4. Replace the top by using the reverse of the method
used to remove it.
Refer to Figure 5 and 6 for the following safety devices.
See next page to remove cabinet sides.
7
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WARNING: DO NOT TAMPER, REMOVE, OR BYPASS
THE FOLLOWING SAFETY DEVICES. DOING SO
COULD RESULT IN PROPERTY DAMAGE, BODILY
INJURY OR EVEN DEATH.
Low Pressure Switch: Located behind right cabinet side.
Water Temperature Limit Switch: Located behind right
cabinet side.
Pressure Relief Valve: Located behind left cabinet side.
  
Figure 3
Figure 4
Figure 5 Figure 6

8
Ash drawer
Ash drawer
cover
Specifications
To remove the cabinet sides, follow these steps:
1. Loosen the three (3) screws from both sides on the
back of the appliance (see Figure 7).
2. Remove the ash drawer cover (see Figure 8).
3. Remove the four (4) screws, two on each side, under
the ash drawer holding the cabinet sides on (see
Figure 9).
4. Slide cabinet side forward and out.
5. Replace cabinet sides by using the reverse of the
method used to remove them.
6. Replace the ash pan cover.
Figure 9
Figure 8
Figure 7

This is used to regulate the airflow through the pellet
stove.
• On the low heat output settings, push the slider all
the way in.
• On the high heat output pull the slider out or until a
good fire is achieved. A good fire is in between a fire
with lazy black tipped flames and a forced fire (very
quick, shorter flames). A good fire is the most efficient
and will have a bright and active flame.
• Slider should be set at a hot magnehelic reading of
0.14” W.C. (34 Pa) for firebox vacuum.
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9
Figure 10
Installation
All local regulations, including those referring to national and European Standards need to
be complied with when installing this appliance.
DECIDING WHERE TO LOCATE YOUR PELLET APPLIANCE:
1. Check clearances to combustibles to the unit and for the venting as per the pellet vent manufacturer’s
installation instructions.
2. Do not obtain combustion air from an attic, garage or any unventilated space. Combustion air may be
obtained from a ventilated crawlspace.
3. Do not install the stove in a bedroom.
4. You can vent the stove through an exterior wall behind the unit or connect it to an existing masonry or
metal chimney (must be lined if the chimney is over 6” in diameter, or over 28 inches² cross sectional
area). An interior vent can be used with approved pipe passing through the ceiling and roof.
5. Locate the stove in a large and open room that is centrally located in the house. This will optimize
heat circulation.
6. The power cord is 8 feet (2.43 m) long and may require a grounded extension cord to reach the
nearest electrical outlet.
REMOVING YOUR NEW STOVE FROM THE PALLET:
To remove your new stove from its pallet you must remove both cabinet sides. This is done by the
following steps (refer to Figures 7, 8, and 9 in the section Specifications - Safety Devices):
1. Loosen the three (3) screws from both sides on the back of the appliance.
2. Remove the ash pan cover.
3. Remove the four (4) screws, two (2) on each side, next to the ash pan holding the cabinet sides on.
4. Slide cabinet sides forward and out.
5. Remove the two (2) screws, one on each side, that are holding the base of the unit to the pallet.
6. Remove the unit from the pallet.
7. Replace cabinet sides using the reverse of the method used to remove them.
8. Replace the ash pan cover.
SLIDER/DAMPER OPERATION:

10
Installation
INSTALLATION OF EXPANSION TANK:
The expansion tank MUST be installed before this unit can be used.
1. Remove the expansion tank from the box located in the hopper.
2. Loosen the four (4) screws pointed out in Figure 11. Lift the back grill up and remove it from the
unit.
3. Apply thread sealant to the fitting point out in Figure 12 then tighten the expansion tank onto the
fitting.
Figure 11 Figure 12
VENT TERMINATION REQUIREMENTS:
It is recommended that your pellet stove be installed by an authorized dealer/installer.
Use Table 2 in conjunction with Figure 13 for allowable exterior vent termination locations.
Table 2
Minimum Clearance Description
A 24 in (61 cm) Above grass, top of plants, wood, or any other combustible materials.
B 48 in (122 cm) From beside/below any door or window that may be opened.
C 24 in (61 cm) From above any door or window that may be opened.
D 24 in (61 cm) To any adjacent building, fences and protruding parts of the structure.
E 24 in (61 cm) Below any eave or roof overhang
F 12 in (30 cm) To outside corner.
G 12 in (30 cm) To inside corner, combustible wall (vertical and horizontal terminations).
H 3 ft (91 cm) within a height of 15 ft (4.5
m) above the meter/regulator assembly
To each side of center line extended above natural gas or propane meter/
regulator assembly or mechanical vent.
I 3 ft (91 cm) From any forced air intake of other appliance
J 12 in (30 cm) Clearance to non-mechanical air supply inlet to building, or the combustion
air inlet to any appliance.
K 24 in (61 cm) Clearance above roof line for vertical terminations.
L 7 ft (2.13 m) Clearance above paved sidewalk or paved driveway located on public
property.

1. Do not terminate the vent in any enclosed or semi-enclosed areas such as a carport, garage, attic,
crawlspace, narrow walkway, closely fenced area, under a sundeck or porch, or any location that can
build up a concentration of fumes such as stairwells, covered breezeway, etc.
2. Vent surfaces can become hot enough to cause burns if touched by children. Non-combustible
shielding or guards may be required.
3. Termination must exhaust above the inlet elevation. It is recommended that at least five feet of
vertical pipe be installed outside when the appliance is vented directly through a wall, to create some
natural draft to prevent the possibility of smoke or odor during appliance shut down or power failure.
This will keep exhaust from causing a nuisance or hazard from exposing people or shrubs to high
temperatures. In any case, the safest and preferred venting method is to extend the vent through the
roof vertically.
4. Distance the from bottom of the termination and grade is 12” (30 cm) minimum. This is conditional
upon the plants and nature of grade surface. The exhaust gases are hot enough to ignite grass, plants
and shrubs located in the vicinity of termination. The grade surface must not be lawn.
5. If the unit is incorrectly vented or the air to fuel mixture is out of balance, a slight discoloration of the
exterior of the house might occur. Since these factors are beyond the control of Sherwood Industries
Ltd, we grant no guarantee against such incidents.
NOTE: Venting terminals shall not be recessed into walls or siding.
Installation
Figure 13
Air Supply Inlet Gas Meter Restriction Zone
(Termination not allowed)
Termination Cap
G
G
Opens
Opens
Opens
DF
B
B
AI
H
K
G
G
L
C
E
11

Floor Protection
C
B
A
Maintain these clearances to combustibles.
A) Side wall to unit 6 inches (153 mm)
B) Back wall to unit 1 inch ( 25 mm)
C) Adjacent wall to corner of unit 1 inch ( 25 mm)
- Mantle (Hearth Mount) 8 inches (203 mm)
Installation
CLEARANCES TO COMBUSTIBLES:
ALCOVE CLEARANCES:
This unit may be installed in an alcove. Maintain
clearances to combustibles.
Minimum Alcove width 36 inches ( 914 mm)
Minimum alcove height 48 inches (1220 mm)
Maximum alcove depth 30 inches ( 762 mm)
Install vent at clearances specified by
the vent manufacturer.
30"(75cm)
48"
(120cm)
36" (90cm)
Figure 15
Figure 14
12
This unit can be installed on a combustible floor
due to the built in pedestal hearth pad (for example
linoleum, hardwood flooring). If combustible
flooring is underneath the unit 6 inches (153 mm)
on either side and to the front must be protected
by non-combustible material. If this unit is to be
installed onto a carpeted surface, a hearth pad
must be used for stability.
NOTE: These dimensions are minimum clearances
but it is recommended that you ensure sufficient
room (20” [508 mm]) on either side) for servicing,
routine cleaning and maintenance.
Do not block any of the air intake grills.

13
Installation
WATER LINE SCHEMATIC:
Hot Cold Supply Shut-Off Valve
Supply
EF Thermo 28
Pump
Expansion
Tank
Check Valve Pressure
Regulator
Valve
Radiator Radiator
Hot Water
Tank
Heater
Pressure
Relief Valve
Figure 16
The heating system for this unit must be engineered to accommodate the output of the
unit. All pipes must be installed by a licensed plumber.

Installation
HORIZONTAL THROUGH WALL INSTALLATION:
The ENVIRO EF THERMO can be vented by a couple of different methods.
1. NOTE: Use only listed type “PL” or “L” pellet venting products. Failure to use listed components may
cause damage or personal injury or death.
2. Choose a location for your stove that meets the requirements stated in this manual and allows
installation with the least amount of interference to house framing, plumbing, wiring, etc.
3. Install a non-combustible hearth pad underneath the unit extending 6 inches (15 cm) in
front of and to the sides.
4. Place the stove 15” (38.1 cm) away from the wall. If the stove is to be set on a hearth pad, set the
unit on it.
5. Locate the center of the exhaust pipe on the stove. Extend that line to the wall. Once you have
located the center point on the wall, refer to pellet vent manufacturer installation instructions for the
correct hole size and clearances to combustibles.
6. Install the wall thimble as per the instructions written on the thimble. Maintain an effective vapor
barrier.
7. Install a 2’ or 3’ (61 or 92 cm) length of 3” (7.6 cm) or 4” (10.2 cm) listed type “PL” or “L” vent pipe
into the wall thimble. The pipe should install easily into the thimble.
8. Install the fresh air intake (see the section entitled FRESH AIR CONNECTIONS).
9. Connect the exhaust vent pipe to the exhaust pipe on the stove.
10. All Joints in the vent system shall be fastened with (3) three screws. Seal the connection with high
temperature silicone.
11. Push the stove straight back, leaving a minimum of 1” (2.5 cm) clearance from the back of the stove
to the wall. Seal the vent pipe to the thimble with high temperature silicone.
12. The pipe must extend at least 12’ (30.5 cm) away from the building. If necessary, bring another
length of pipe (PL type) to the outside of the home to connect to the first section. Do not forget to
place high temperature silicone around the pipe that passes through the thimble.
13. Install a vertical pipe; or, if all requirements for direct venting are met, install vent termination. The
stainless steel cap termination manufactured by the vent manufacturer is recommended. However,
when the vent terminates several feet above ground level and there are no trees, plants, etc. within
several feet, a 45 degree elbow can be used as termination. The elbow must be turned down to
prevent rain from entering.
NOTE: Some horizontal, through the wall installations may require a “T” and 4-5 feet (1.2-1.5 m) of
vertical pipe outside the building to help draft the stove. This may be required if a proper burn cannot
be maintained after the stove has been tested and the airflow set. This is due to back-pressure in the
exhaust, caused by the air flow around the house
14

15
Installation
THROUGH WALL INSTALLATION:
1”
(25mm)
1”
(25mm)
6”
(150mm)
Floor Protection
Wall thimble
manufactured
by pellet vent
manufacturer.
Fresh-Air Intake
6”
(15.2cm)
1”
(2.5cm)
Wall
Thimble
12”
(30.5cm)
Non-combustible
Floor Protection
Fresh-Air
Intake
Rodent
Mesh Cap
45° Elbow
Existing Floor
(combustible)
Figure 17
Figure 18

Use wall thimble
or ceiling firestop
3” (7.5cm)
clearance
Fresh-air
intake
Rain cap
Flashing
3”
6”
(15cm)
6”
Non-combustible
floor protection
Existing floor
(combustible)
36” (91cm)
Tee with
cleanout
Installation
INSIDE VERTICAL INSTALLATION:
1. Choose a stove location that is ideal. See the section Deciding Where to Locate Your Pellet
Appliance.
2. Place a non-combustible hearth pad where necessary.
3. Place the unit on the hearth pad and space it in a manner so when the pellet vent is installed
vertically, it will be 3” (76 mm) away from a combustible wall.
4. Locate the center of the fresh air intake pipe on the unit. Match that center with the same point on
the wall and cut a hole about 1 5/8” (41 mm) in diameter.
5. Install the fresh-air intake pipe.
6. Install the tee with clean out.
7. Install the pellet vent upward from
there. When you reach the ceiling
make sure that the vent goes through
the ceiling firestop. Maintain a 3” (76
mm) distance to combustibles and keep
attic insulation away from the pipe.
8. Finally, extend the pellet vent to go
through the roof flashing.
9. Ensure that the rain cap is approximately
36” (914 mm) above the roof.
Figure 19
16

17
Installation
OUTSIDE VERTICAL INSTALLATION:
To accomplish an outside vertical installation, follow steps 1 through 9 in the Inside Vertical Installation
section and then finish it by performing the following:
10. Install a tee with clean out on the outside of the house.
11. Install PL vent upward from the tee. Make sure that you install support brackets to keep the vent
straight and secure.
12. Secure the flashing as you go through the roof.
13. Ensure that the rain cap is approximately 36” (914 mm) above the roof.
6”
(15cm)
2”
(5cm)
Flashing
Rain Cap
36” (91cm)
Non-combustible
floor protection
Existing floor
(combustible)
Type “L”
Vent
Fresh-air intake
Tee with
cleanout
Support
bracket
3” (7.5cm)
clearance
Figure 20

Installation
THERMOSTAT INSTALLED:
If the unit has been placed in the HI / LOW mode, the unit will be taken to a low or idle setting when the
thermostat is not calling for heat. When the thermostat calls for heat, the unit will go to the setting that
is displayed on the control board Heat Indicator. If the heating load is not great enough when the stove
is on low, the high limit switch will turn the stove off and the switch will have to be manually reset. To
reset the high limit switch, remove the right cabinet side. The switch is found behind the control panel.
Avoid setting off the high limit switch.
MOBILE HOME INSTALLATION:
•Secure the heater to the floor using the two bolt holes supplied in the pedestal.
CAUTION: THE STRUCTURAL INTEGRITY OF THE MANUFACTURED HOME FLOOR, WALL,
AND CEILING/ROOF MUST BE MAINTAINED.
•Ensure the unit is electrically grounded to the chassis of your home (permanently).
•Do not install in a room where people sleep.
•Outside fresh air is mandatory when installing into airtight homes or manufactured homes.
FRESH-AIR CONNECTIONS:
A) HI / LOW: When the
jumper is placed on
only one of the J9 pins,
then the control board
is in a HI / LOW mode
of thermostat operation
(factory setting).
B) ON / OFF: If
both pins of J9 are
jumped (covered), the
control board is in an
ON / OFF mode of
thermostat operation .
Remove jumper wire and install thermostat
wires here
Figure 21
Optional
Elbow
5 cm
Diameter
NOTE: Fresh air is mandatory on all units installed in “Mobile
Homes” as well as in “Air Tight” homes.
When connecting to an outside fresh-air source, do not use plastic,
combustible pipe. Only 2” (5 cm) ID steel, aluminum or copper pipe
should be used. It is recommended, when you are installing a fresh-air
system, to keep the number of bends in the pipe to a minimum.
Figure 22
This control board can be placed into two different
modes: When the jumper J9 is not jumped
then the control board is in a HI / LOW mode
operation. If the control board is placed with J9
jumped then the control board is in a ON / OFF
mode of operation. In the ON /OFF thermostat
mode, the unit will shut OFF when the thermostat
is not calling for heat. When the thermostat calls
for heat, the unit will go through an ignition
sequence once again and relight.
1. Install the wall thermostat in a location that
is not to close too the unit but will effectively
heat the desired area.
2. Install a 12 or 24 Volt Thermostat using an 18 x
2 gauge wire from the unit to the thermostat.
18

19
Troubleshooting
DO NOT:
• Hold the ON / OFF BUTTON; this is a momentary contact switch and can be damaged if held down too
long.
• Service the stove with wet hands. The stove is an electrical appliance, which may pose a shock hazard
if handled improperly. Only qualified technicians should deal with possible internal electrical failures.
• Do not remove any screws in the firebox without first lubricating them with penetrating oil.
WHAT TO DO IF:
1. The stove will not start.
2. The stove will not operate when hot.
3. The exhaust blower will not function normally.
4. The convection blower will not function normally.
5. Ignitor : The pellets will not light.
6. The auger motor does not function normally.
7. Control settings (heat level) have no effect on fire.
8. The stove will not shut off.
9. The stove keeps going out.
10. The #2 light is flashing.
*NOTE: All troubleshooting procedures should be carried out by qualified technicians or
installers.
1. The stove will not start.
üMake sure the stove is plugged in and the wall outlet is supplying power.
üPush the ON /OFF button.
üIf the Control Board has been placed in the ON /OFF thermostat mode, then turn the thermostat up to
call for heat.
üIf the unit still does not start, contact your local service dealer for service.
2. The stove will not operate when hot.
«Check the hopper for fuel.
«Incorrect air damper setting - Excessive air may consume the fire too quickly before the next drop of
fuel, leaving completely unburned fuel in the burn pot liner. Insufficient air will cause build up, further
restricting the air flow through the Burn Pot Liner. This, in turn, will cause the fuel to burn cold and very
slowly. Fuel may build up and smother the fire. (NOTE: Unit may require a change to the vent
system or installation of fresh air to correct Air to Fuel ratio problems).
«Combustion Blower failure - The Combustion Blower is not turning fast enough to generate the proper
vacuum in the fire box. Visual Check – is the blower motor turning?
«Check Vacuum levels in the firebox with a Magnahelic gauge and an ” tube placed through the small
hole under the ash sill (readings must be above .13” W.C. on low fire).
Note: If the motor fails to reach a 0.13” W.C. reading, then replace the Combustion Blower.
«Poor Quality Fuel – Insufficient energy in the fuel to produce enough heat to keep the stove burning
or operational.
«Exhaust Temperature Sensor failure – Bypass sensor located on Exhaust Channel. If stove now operates
properly, the unit may require cleaning or a new sensor. Contact your local dealer for service.
«The unit may require cleaning. Contact your local dealer for service.
«The third red LED light in the heat level indicator light will flash if a fire is not detected or if the fire has
gone out.

Troubleshooting
3. The exhaust motor will not function normally.
üOpen the left side access panel; check all connections against the wiring diagram.
üContact your local dealer for service.
4. The convection blower will not function normally.
«Clean all grill openings at the back and below unit.
«Press the fan button. Does the fan come on? Press again to verify that the blower turns on; if not,
contact your local dealer for service.
5. Ignitor- the pellets will not light.
Everything else in the stove operates but the ignitor will not light the pellets
üMake sure the burn pot liner is up tight and square to the ignitor tube (by pushing the burn pot back
against the ignitor tube).
üCheck to see if the exhaust blower is operating. If not, contact your local dealer for service.
NOTE: The ignitor should be bright orange in color. If not, replace the ignitor.
6. The auger motor will not function normally.
«Check for obstructions in the hopper system.
«Make sure the vacuum switch is closing; open slider to increase vacuum in the firebox.
«Call your local dealer for service.
7. Control settings (Heat Level) have no effect on the fire.
NOTE: If the system light is flashing, the Control Board has complete control of the unit. When the unit’s
system light becomes solid, then control of the unit is given back to the operator.
üIf there is no control of the Heat Level button, make sure the thermostat is calling for heat.
üCall your local dealer for service.
8. The stove will not shut off.
«If the unit will not shut off, ensure that the thermostat (if equipped) is turned down below the room
temperature (thermostat mode in the ON / OFF position).
«If the unit is in the HI/LOW mode the unit will not shut off but will go to an idle setting (LOW). Press
the ON/OFF button to turn the unit off.
«Disconnect one of the brown wires from the exhaust temperature sensor. If the unit continues to
operate, contact your local dealer for service.
9. The stove keeps going out.
If the stove goes out and leaves fresh unburned pellets or cigarette-like ashes in the burn pot liner, the
fire is going out before the stove shuts off.
üCheck to see that the Slider / Damper is in the correct position.
üTurn the Heat Level up slightly (poor quality pellets will require slightly higher settings).
üSet the auger trim till the #1 and #5 lights are illuminated.
If the stove goes out and there are partially burned pellets left in the burn pot liner, the stove has shut
down due to a lack of air, exhaust temperature, or power failure.
«Adjust the Slider / Damper.
«Check to see if the stove needs a more complete cleaning.
«Did the power go out?
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