EOS EOSP-610 User manual
commercial wireless audio
TM
EOSP-610
Dual Zone Wireless Transceiver
User Manual
TM
2
We hope you will get much enjoyment from your wireless audio system.
Please read the entire contents of this manual. It is lled with reference information that will
allow you to get the most from your new Eos system. If you have any questions, please check
our web site at pro.eoswireless.com/support or call us at 877-465-3927.
Your Total Satisfaction – Eos Job #1
Congratulations on your purchase of the Eos Digital Pro Series Audio System. We are commit-
ted to making sure your experience is problem free.
If you experience any diculty and/or have any questions regarding the Eos system that are
not addressed in this manual, please feel free to contact the Eos Technical Support Team, toll-
free, at 877-465-3927 (between the hours of 8:30 AM and 5 PM pacic time.)
Our Eos Support Team aims to oer quick, comprehensive and thorough technical support to
all our users. Before you call, please make sure you have your Eos unit model number and serial
number on hand.
Thank You For Choosing Eos Wireless!
877-465-3927
www.eoswireless.com/pro
commercial wireless audio
TM
3
Thank You For Choosing Eos Wireless!
Table Of Contents
Contents
Important Safety Instructions 4
FCC Information 5
Limited Warranty 6
Product Support 6
Player Setup 7
Wireless System Setup 7
Placement 7
Zone Select 7
TX Mode 7
RX Mode 7
Linking Procedure 8
Adding Additional Wireless Speakers/Receivers 8
Functions & Controls 9
Getting the most out of your wireless audio 10
Wireless Audio Troubleshooting Guide 11
4
Important Safety Instructions
Please take the time to follow the instructions in this manual carefully. It will help you set up and operate your system
properly and enjoy all of the advanced features. Please save this manual for future reference.
WARNING: To reduce the risk of re or electrical shock, do not expose the product to rain or moisture. Avoid prolonged
exposure to direct sunlight.
WARNING: Liquids can cause a failure and/or a re hazard. The unit should not be exposed to liquid dripping or
splashing. Avoid placing objects lled with liquids, such as coee cups, soda cans or vases on the unit. As with any
electronic product, use care not to spill liquids into any part of the system.
WARNING: No open ame sources, such as lighted candles, should be placed on the unit.
Note: The product label is located on the bottom of the product. This product is intended to be used only with the power
supply provided. Using another power supply can cause damage to the unit. This product is intended for indoor use. If used
outdoors, care should be exercised in placing the product in an area that is well sheltered from the outdoor environment.
Safety Instructions
1. Read instructions before using this product.
2. Keep these instructions for future reference.
3. Heed all warnings on the product and in the manual.
4. Follow all instructions.
5. Do not use this unit near water or moisture. Do not use this product near a bathtub, washbowl, kitchen sink, laundry tub, in a wet
basement, near a swimming pool, or anywhere else that water or moisture are present.
6. Clean only with a dry cloth and as directed by IntelliTouch. Unplug this product from the power supply before cleaning.
7. Avoid prolonged exposure to direct sunlight or heat.
8. Do not install near any heat sources, such as radiators, heat registers, stoves or other unit (including ampliers) that produce
excess heat.
9. Only use attachments/accessories specied by the manufacturer.
10. Unplug this unit during lightning storms or when unused for long periods of time – to prevent possible damage to this product.
11. Refer all servicing to qualied service personnel. Servicing is required when the unit has been damaged in any way such as: power
supply cord or plug is damaged; liquid has been spilled or objects have fallen into the unit; the unit has been exposed to rain or
moisture, does not operate normally, or has been dropped. Do not attempt to service this product yourself.
12. Opening or removing covers may expose you to dangerous voltages or other hazards.
13. To prevent risk of re or electric shock, avoid overloading wall outlets, extension cords, or integral convenience receptacles.
14. Do not let objects or liquids enter the product as they may touch dangerous voltage points or short-out parts that could result in
a re or electric shock.
15. Use proper power sources - Plug the product into a proper power source, as described in this manual or as marked on the product.
A Consumer Guide to Product Safety
5
A Consumer Guide to Product Safety
FCC Information
Information about products that generate electrical noise if applicable, this equipment has
been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio commu-
nications. However, this is no guarantee that interference will not occur in a particular installa-
tion. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment o and on, you are encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the transmitter and/or receiver.
• Increase the separation between the equipment and transmitter and/or receiver.
• Connect the equipment to an outlet on a dierent circuit than the one to which the
transmitter and/or receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modications not expressly approved by the party responsible for
compliance could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation
This device complies with RSS 210 of Industry Canada. “Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.”
This class B digital apparatus complies with Canadian ICES-003.
C et appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
6
Limited Warranty
IntelliTouch warrants this product to be free from manufacturing defects in material and
workmanship under normal use and conditions for a period of 1-year from date of original pur-
chase in the United States. In order to validate your warranty, you must register your product
by going on-line (pro.eoswireless.com/register), or by calling 877-465-3927 between Monday
through Friday, 8:30AM to 5PM Pacic Time. For Warranty service outside the United States,
contact the reseller that you purchased the Eos product from.
Should service be necessary under this warranty for any reason due to manufacturing defect
during this 1-year period from date of original purchase, IntelliTouch will either repair the unit
or replace it with a reconditioned unit at no charge.
U.S. Warranty Service - You must call (877-465-3927) to obtain a return authorization number
prior to sending your product in for service.
Pack the unit in a well-padded, heavy, corrugated box.
1. Include a note with reason for return along with RMA number and return shipping infor-
mation.
2. Enclose proof of purchase.
3. Enclose your check or money order payable to IntelliTouch in the amount of $20.00 to
cover shipping and handling costs.
4. Enclose your name, return address and contact number.
5. Ship the unit prepaid via UPS or parcel post (insured).
This warranty is void if the product is:
6. Damaged through negligence, misuse, abuse, moisture or accident.
7. Modied in any way.
8. Damaged because it is improperly connected to the equipment of other manufacturers.
This warranty does not cover:
9. Damage to equipment not properly connected to the product.
10.Costs incurred in the shipping of the product to IntelliTouch.
11.Damage or improper operation of unit caused by customer abuse, misuse, negligence, or
failure to follow instructions in the manual provided with the product.
12.Ordinary adjustments to the product that can be performed by customer as outlined in
the manual.
13.Damage to computer or audio equipment
Eos Wireless Pro Series Products are designed and manufactured by:
IntelliTouch
6370 Nancy Ridge Rd. #105
San Diego, CA 92121
Product Support
Visit pro.eoswireless.com/support
Support Phone - 877-465-3927
A Consumer Guide to Product Safety
7
Connections
Player Setup
Wireless System Setup
The Eos Pro Series Wireless Transceiver can act as either a transmitter (TX) or a receiver (RX).
In TX mode the transceiver can send wireless audio signal to either Eos Wireless Speakers
(EOSP-622) or another Eos Transceiver in RX mode. In RX mode it can receive wireless audio
from either the EOSP-500 Dual Zone Music Player with the EOSP-510 wireless transmitter card
installed, or from another EOSP-610 transceiver in the TX mode.
Placement
For best results, the transceiver should be located at least 6’(2m) away from a WiFi router or
other radiating 2.4GHz device.
Zone Select
The transceiver can transmit or receive over either Zone 1 or Zone 2. When transmitting over
either zone, the wireless speakers/receivers must have the same Zone selected in order to
receive the signal.
TX Mode
1. Connect the power adapter to wall outlet and plug the connector to player’s power jack.
2. Connect Audio Source to player
3. Set mode switch to TX (transmit)
4. Link wireless speaker/transceivers (in RX mode) to the Transceiver by following the
directions on page 9.
RX Mode
1. Connect the power adapter to wall outlet and plug the connector to player’s power jack.
2. Connect to audio input of amp, phone system or other audio equipment.
3. Set mode switch to RX (receiver)
4. Link wireless with TX unit by following the directions on page 9.
Transmit (TX) Mode
music player
power amp Receive (RX) Mode Receive (RX) Mode
wired speakers
POWER AMP music-on-hold in
PBX or Key
System
8
Linking Wireless Transmitters & Wireless Speakers/Receivers
Before initial use, you must link the wireless transmitter (TX) with the wireless speakers/
transceivers (in RX mode). Follow the simple steps below to perform this linking procedure.
You can link up to 8 wireless speakers/transceivers (in receive mode) to the transmitter.
To simplify the process, it is recommended that you do the below process with the transmitter
and receivers in close proximity to each other to avoid having to run back and forth between
them.
Note - The receivers will retain their link to the transmitter, even after being powered down and
moved to their nal location.
Linking Procedure
(Note - linking procedure needs to be done on each wireless speaker receiver, one at a time)
1. Switch MODE to TX and connect power cord to the transceiver.
2. Power on other transceivers (in RX mode) and/or wireless speaker you are linking to. The
Status LED on the these units will ash slowly.
3. Press the link button on the TX. The Status LED will ash quickly.
4. Press the link button of RX or Speaker. The Status LED will ash quickly.
5. If the pairing of TX and RX is successful, the status LED of both TX and RX will be SOLID.
Note - If the pairing is not successful, after one minute, the status LED of the TX will go back to
ON and LED on the RX will return to ashing slowly.
Adding Additional Wireless Speakers/Receivers
After initial setup, you can add additional wireless speakers/transceivers (in RX mode) to the
system at any time by following the same procedure. When adding new wireless speakers/
transceivers to the system, you only need to perform the procedure on the new wireless speak-
ers/receivers.
Set Up
TX Card
Link Button
Wireless Speaker
Link Button
TM
Wireless Transceiver
Link Button
9
Operation
Functions & Controls
Line level input/outputs
connect to any music source
amp or music on-hold input
Mode select switch
allows selection of
transmit (TX) or
receive mode (RX)
Impedance output
select switch
allows selection of 8/600
output on left channel
Zone select switch
allows selection of Zone 1 or Zone 2
in either transmit or receive mode
Link button
Used to link wireless speakers,
receivers and transmitter
10
Getting the most out of your wireless audio
Eos wireless is pure magic but if you experience problems here’s a few suggestions and tips to
help you get the best performance possible.
If wireless speaker/receiver falls out of range of the transmitter’s signal, the connection can
begin to break up. Wireless speakers and receivers situated near the far reaches of the signal
range can experience intermittent audio dropout...but even when a wireless speaker/receiver
well within range, its performance can still be adversely aected by obstructions or interfer-
ence.
The key to extraordinary range is to position your transmitter and wireless speakers/receivers
for optimal performance. Below are some good guidelines to follow:
Location, location, location!
First, keep an open mind for locating for the transmitter. Experiment; try placing the device in
several dierent promising locations. While trial-and-error may not be the most scientic way
to nd a good spot for your transmitter, it is often the only practical way to assure the best pos-
sible wireless audio performance. Strive to install the wireless transmitter in a central location
and keep free air around it.
Do’s & don’ts
Avoid physical obstructions whenever possible. Any barriers along the “line of sight” between
transmitters and wireless speakers/receivers degrade the wireless audio signal. Plaster or brick
walls tend to have the most negative impact, even obstructions like cabinets, furniture and
even people can weaken the signal to some degree. Obstructions tend to reside closer to oor
level; therefore, it’s best to get your transmitter up as high as practical...and if you‘re having
reception problems on the wireless speaker/receiver end, experiment by getting those up too.
Avoid placing the transmitter too close to reective surfaces whenever possible. Some signals
literally bounce o of windows, mirrors, metal le cabinets and stainless steel countertops,
lessening both range and performance...so keep this in mind when locating. Avoid placing the
transmitter in areas where there are a lot of 2.4GHz signals in close proximity (wireless routers,
wireless printers, computers with WiFi). While often not a problem, for optimum results, we
recommend a separation of 6’ (2m) between the transmitter and any 2.4GHz radiating devices.
Likewise, install the transmitter away from electrical equipment that also generates interfer-
ence. Avoid electric fans, other motors, and close proximity to uorescent lighting.
Troubleshooting
11
Issue
No link
Interference (sound cutting
in & out)
Distorted sound
Low volume
Solution
Make sure that the power LED is illuminated, if not check
power connections on the transmit and receive ends.
Bring the wireless speaker or receiver close to the trans-
mitter and retry the linking procedure.
When linking with Transmitter/Receiver unit, make sure
the MODE switch is set to the TX mode.
Make sure antennas are in the vertical position.
Elevate transmitter as high as possible.
Elevate speakers/receivers as high as possible.
Move further away from any wireless router or WiFi en-
abled computers/printers.
Move transmitter to another place in the room or into
another room to see if reception improves.
Decrease distance between Transmitter and wireless
speakers/receivers.
Reduce Audio volume at the source.
Reduce Audio volume at the wireless speaker or amplier.
Increase Audio volume at the source.
Increase Audio volume at the wireless speaker or amplier.
Wireless Audio Troubleshooting Guide
Troubleshooting
877-465-3927
www.eoswireless.com/pro
commercial wireless audio
TM
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