
Checking the software installed on your
computer............................ 129
Installingthesoftware................... 130
UninstallingYourSoftware................. 130
ForWindows......................... 130
ForMacOSX.........................131
Transferring Data Using an External
Storage Device
PrecautionsonStorageDevices.............. 133
Copying Files Between a Storage Device and Your
Computer..............................133
Copyingfilestoyourcomputer............ 133
Savingfilestoastoragedevice............. 134
Error Indicators
ErrorMessagesontheControlPanel.......... 135
Troubleshooting for Printing/Copying
DiagnosingtheProblem................... 136
Checkingproductstatus................. 137
PaperJams............................. 139
Removing jammed paper from the rear cover
................................... 140
Removing jammed paper from inside the
product..............................142
Removing jammed paper from the paper
cassette..............................144
Removing jammed paper from the Automatic
DocumentFeeder(ADF).................146
Preventingpaperjams...................148
Reprinting after a paper jam (for Windows
only)................................148
PrintQualityHelp........................149
Horizontalbanding.....................150
Verticalbandingormisalignment..........150
Incorrectormissingcolors............... 151
Blurryorsmearedprint..................151
MiscellaneousPrintoutProblems.............152
Incorrectorgarbledcharacters.............152
Incorrectmargins...................... 152
Printouthasaslightslant.................153
Size or position of copied image is incorrect. . . 153
Invertedimage........................ 153
Blankpagesprint...................... 153
Printed side is smeared or scuffed. . . . . . . . . . 154
Printingistooslow..................... 154
PaperDoesNotFeedCorrectly.............. 155
Paperdoesnotfeed.....................155
Multiplepagesfeed..................... 155
Paperisimproperlyloaded...............155
Paper is not ejected fully or is wrinkled. . . . . . . 156
TheProductDoesNotPrint................ 156
Alllightsareoff........................156
Lightscameonandthenwentout.......... 156
Onlythepowerlightison................ 156
An ink error is indicated after you replace the
cartridge.............................157
Increasing the Print Speed (For Windows Only)
..................................... 158
OtherProblem.......................... 159
Printingplainpapersquietly.............. 159
Troubleshooting for Scanning
Problems Indicated by Messages on the LCD
ScreenorStatusLight..................... 160
ProblemsWhenStartingaScan.............. 160
Using the Automatic Document Feeder (ADF)
................................... 160
Usingthebutton.......................161
Using scanning software other than Epson
Scandriver........................... 162
ProblemsWhenFeedingPaper..............162
Thepapergetsdirty.....................162
Multiple sheets of paper are fed. . . . . . . . . . . . 162
The paper jams in the Automatic Document
Feeder(ADF).........................162
ProblemsWithScanningTime..............162
ProblemsWithScannedImages..............163
Scanqualityisunsatisfactory.............. 163
The scanning area or direction is
unsatisfactory......................... 164
ProblemsRemainAfterTryingAllSolutions....165
Troubleshooting for Faxing
Cannotsendandreceivefax.................166
Qualityproblems(sending)................. 166
Qualityproblems(receiving)................ 166
Answering machine cannot answer voice calls. . . 167
Incorrecttime...........................167
Product Information
InkandMaintenanceBox.................. 168
Inkcartridges......................... 168
Maintenancebox...................... 168
User’s Guide
Contents
6