Ericsson OPI 3213 User manual

User Guide
MD 110 OPI 3213
OPERATOR CONSOLE
OPI3213_omslag(8s) 99-06-23 11.08 Sida 1 (2,1)

OPERATOR CONSOLE OPI 3213 FOR MD110 PBX
USER GUIDE EN/LZT 102 2571 RB
Copyright © 1999. Ericsson Business Networks AB. All rights reserved.
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Console Overview
Headset
MD110 OPI 3213 Quick Reference Guide
INCOMING CALLS and EXTENDING
To answer an incoming call
Extending to a free extension Ext. No.
To put an extension on hold
to retake the last call put on hold
Extending to an extension with Put the call on hold or use
a call put on hold ”Intrusion”
Put on hold on a loop key
Put on hold and monitor
Retake monitor call
To answer a recall
Call announcing Ext. No.
announce
Intrusion Ext. No.
Serial call Ext. No.
Privacy
Paging Ext. No.
Bypass diversion
Clear left
Clear right
To terminate the call
OUTGOING CALLS
Outgoing calls Dial Route access
code + external No.
Supervision
Redial last external number
Call metering
Internal call Dial extension No.
SPE>
TRK
<CLR or CLR>
<CLR and CLR>
LP
MON
RCL
Ext. no.
SER
SPE>
<SPE>
SPE>
PAGE
<CLR
CLR>
Extension group call Dial extension
group No.
Call to another PABX-operator Dial operator´s
individual No.
ABBREVIATED NUMBERS
To assist programming Individual abbreviated number:
– to order/to alter
To use common abbr. number Dial abb. No.
Individual abbreviated number for operators own extension:
– to use
– to order/to alter
– to erase a specific abbreviated no.
– to erase all abbreviated numbers
INTERNAL GROUP HUNTING
– to leave group temporarily
– to re–enter group
OTHER FACILITIES
Conference
Emergency switching
– to initiate
– to return to normal state
General cancellation of an
extension´s facilities
Flexible night service:
– to order
– to cancel
Alarm acknowledgement
(1-0)
Complete No.
(1-0)
(1-0)
(1-0)
Complete No.
Ext No.
Ext No.
Line No.
Ext No.
ALM
Ext No.
Ext No.
MTR
MUTE
MON
or
RCL
OPR
TRK or
CLR>
Ext No.
TRK
OPI3213_omslag(8s) 99-06-23 11.08 Sida 2 (1,1)

Table of Contents
1
MD110 OPI 3213
User Guide
Contents
page
Introduction .................................................................................2
Preparing the console ...................................................................6
Incoming calls ..............................................................................8
Extending...................................................................................12
Service facilities ..........................................................................19
Assistance...................................................................................30
Outgoing calls............................................................................39
Other useful facilities .................................................................46
Display unit codes ......................................................................50
Key description ..........................................................................52

Introduction
2MD110 OPI 3213
User Guide
The OPI 3213 operator console uses a combination of
advanced digital technology, ISDN communication principles
and distributed stored program control. This makes it the
perfect choice for an organisation that knows the value of fast
and precise information handling. The console consists of
three components:
• Visual Display Unit which displays call information
using alphanumeric characters.
• Key panel for processing calls and performing operator
tasks.
• Handset or headset.
The symbols on the Display Unit are not permanently visi-
ble, only the symbols relevant to an individual call appear.
Numerical information is provided in the call admittance,
call status and connection fields.
HOW THIS MANUAL WORKS
The initial section of the manual introduces the equipment
and familiarises you with the layout of the console.
The main body of the manual covers all the operating func-
tions e.g. answering and extending calls.
The conventions used within this section are:
Actions appear in an alternative bold typeface and the key
diagram appears in the left hand margin opposite the text.
For example:
Press
The systems response is shown with explanatory text and, if
relevant, the display codes.
A Quick Reference Guide is incorporated into the back cover
of this manual. The guide covers the key depressions for
common operating actions and a list of call processing, spe-
cial function and service key functions.
TRK line data INC
ANS

Introduction
3
MD110 OPI 3213
User Guide
DISPLAY
(continued)
The display codes indicate which function the console is
currently performing:
The top row covers:
The type of incoming call.
How many calls are waiting to be answered.
Calls in a metered or monitored state.
The centre row is divided into two parts;
The source (left side) shows details on the first connection,
this is usually an incoming call, or a call extended by the
operator.
The destination (right side) shows details on the second con-
nection this is usually the extension an incoming call is con-
nected to.
Left side of the centre row covers:
Type of source call
The calling phone number
Status of source call e.g. answered, line engaged etc
Class of service
Direction (left side) <-
Right side of the centre row covers:
Direction (right side) ->
Type of destination call
The called phone number
Status of destination call

Introduction
4MD110 OPI 3213
User Guide
THE CONSOLE A diagram of the console key panel is on the opposite page
and on the fold-out cover. Use the key panel to instigate
operations such as answering, extending and putting calls on
hold. The console diagram has been numbered to enable you
to see at a glance the functionality of the keys:
1 Call processing keys
2 Service keys
3 Special function keys
4 Press to talk
See section “Key description” for a description of the keys..
The handset is equipped with hearing aid function as standard.
A headset can be connected to the console via Option unit
DBY 410 02. This Option unit is to be installed under the
console. If installed, the headset key is used to toggle
between the headset (key lamp on) and the handset.
Note: How to install Option unit and headset, see installation
instructions provided with the Option unit.
The bottom row covers:
The console mode
Console status, exchange status, paging, serial or emer-
gency marked
Dialled number, metering pulses, interception informa-
tion, simplified diversion messages.
Alarm category or maintenance
Time of day
Once you become familiar with the codes the console status
is automatically apparent. See section “Display unit codes”
for a comprehensive guide to abbreviation used by the
display.
DISPLAY
(continued)
Headset

Introduction
5
MD110 OPI 3213
User Guide
Headset
2
2
3
3
3
3
1
1
1
4

Preparing the Console
6MD110 OPI 3213
User Guide
ON/OFF DUTY KEY The console must be turned on to receive calls.
Note: As an option, calls to the individual operator number can be
received even if the console is turned off, if required contact system
administrator.
Off appears on the bottom row of the display if the console is
turned off.
Night appears on the bottom row of the display if the con-
sole is in night service mode.
To turn the console on or switch it to day service:
Press
(To turn the console off press the key again.)
If an incoming call is not answered within a predetermined
time, the console is automatically switched off.
NIGHT
OFF
ACOUSTIC SIGNAL The console uses different acoustic sounds to signal incoming
calls.
• One tone ringer, this signals a call to the console, used
for normal and heavy traffic.
• Continuous tone ringer, this signals when an emergency
call or another call is not answered within a
predetermined time.
Note: The tone ringer level cannot be altered.
ON/OFF

Preparing the Console
7
MD110 OPI 3213
User Guide
XTD
MANUAL OR AUTOMATIC ANSWER
The console can be used in automatic or manual mode. In
automatic mode, calls are answered immediately without the
aid of a key depression.
To activate automatic answering:
Press
ANS is shown on the display signalling that calls will be
automatically answered.
To return to manual answering:
Press
Note: If the console is programmed for automatic answer, you do not
need to press the OPR, TRK or RCL key in order to answer calls.
MANUAL OR AUTOMATIC EXTENDING
Incoming calls can be extended automatically or manually,
automatically extended calls are transferred to extensions
without the aid of a key depression.
To activate automatic extending:
Press
XTD is shown on the display signalling that calls will be
automatically extended.
To return to manual extending:
Press
The operator functions in this manual are for a console
switched to automatic extend.
Note: If the console is programmed for automatic extending, you do
not need to press the OPR or TRK or RCL key in order to extend
calls.
XTD
ANS ANS
ANS
XTD

Incoming Calls
8MD110 OPI 3213
User Guide
The console rings and CW+number of calls waiting in the
common queue lights in the display to signal a new incom-
ing call.
Flashes slowly
To answer:
Press
You are connected to the calling party.
When an extension makes an incoming call through a tie line
or from a private network the display shows EXT in place of
TRK.
INCOMING CALLS
TRK line data INC <-
EXT 222 INC <-
15
REROUTED CALLS If a call fails to reach the designated location it is rerouted to
the console.
Flashes slowly
To answer the call:
Press
You are connected to the calling party.
There are four reasons a call is recalled to the console, a code
showing the reason appears on the centre row of the display:
Dialled extension is busy.
Resource congestion is encountered.
Dialled extension is blocked.
Dialled number is vacant or an incomplete number.
Correct the fault, if possible, and inform the caller.
TRK line data INT <-
222 BSY 15
222 CNG
222 BLK
222 VAC
TRK
TRK
TRR
TRK
TRK
TRK
EXT