Escowa UNDERCOUNTER Operating instructions

Rev. September 2010 - Code A-Man03
ENGLISH
Installation, User and
Maintenance Manual
SORGENTE
SMILE / OMNI
UNDERCOUNTER
prodotto conforme
D.M.174/2004

ABSENCE
METAL
HEAVY
94/62/CE
prodotto conforme
D.M.174/2004
Certification TIFQ-1206TA03F3P7

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SORGENTE/SMILE/UNDERCOUNTER - Installation, Use and Maintenance - cod. A-MAN03 - Rev. 09/2010
Table of Contents
CHAPTER 1
INTRODUCTION .................................... 1-3
1.1 General information .................................... 1-3
1.2 Aim of the manual .................................... 1-4
1.3 Where and how to keep the manual................... 1-4
1.4 Manual updating .................................... 1-5
1.5 Cooperation with the user ................................ 1-5
1.6 Manufacturer .................................... 1-6
1.7 Manufacturer’s responsibility and warranty ........ 1-7
1.7.1 warranty terms .....................................1-7
1.8 Thecnical assistance service.............................. 1-8
1.9 Copyright .................................... 1-8
CHAPTER 2
TECHNOLOGICAL DESCRIPTION .................................... 2-1
2.1 Available models .................................... 2-1
2.2.1 SORGENTE .....................................2-2
2.2.2 SMILE .....................................2-3
2.2.3 UNDERCOUNTER .....................................2-5
2.3 Technical data .................................... 2-5
2.4 Emission of machine noise ............................... 2-6
CHAPTER 3
SAFETY REQUIREMENTS .................................... 3-1
3.1 General notes .................................... 3-1
3.2 Symbols .................................... 3-1
3.3 Safety warnings .................................... 3-2
3.3.1 operator’s qualification .....................................3-3
CHAPTER 4
UNPACKING .................................... 4-1
4.1 Visual check .................................... 4-1
4.1.1 check of machine and equipment supplied..............4-1
4.2 Unpacking .................................... 4-2
4.3 Packing list .................................... 4-2
CHAPTER 5
INSTALLATION .................................... 5-1
5.1 Environmental characteristics ........................... 5-1
5.2 Cleaning .................................... 5-1
5.3 Positioning .................................... 5-1
5.4 Connections .................................... 5-2
5.4.1 outer accessories .....................................5-2
5.4.2 connection to the water mains ............................5-3
5.4.3 power supply connection .....................................5-4
5.4.4 Connection of internal CO2 bottle
(Elite and Undercounter models)...........................5-5
5.4.5 Connection of external CO2 bottle
(Elite and Undercounter models)...........................5-7

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CHAPTER 6
DISPENSER USE .....................................6-1
6.1 Touch screen user interface................................6-1
6.1.1 anomalies signalling led .....................................6-2
6.1.2 display .....................................6-3
6.2 Water temperature adjustment...........................6-3
6.3 Energy saving function (ON/OFF) .......................6-4
6.4 Automatic water dipensing dosage .....................6-4
6.5 Keyboard lock .....................................6-6
6.6 First start up .....................................6-6
6.7 Integration for devices equipped with display
and keypads with 5 H keys (with hot water) .......6-7
6.7.1 procedure for starting-up the hot water boiler ........ 6-8
6.7.2 procedure for setting the refrigerator and hot water
boiler temperature for equipment whit keypads
with 5 H keys .....................................6-8
CHAPTER 7
TROUBLE SHOOTING .................................... 7-1
7.1 Signallings .....................................7-1
7.1.1 list of signallings .....................................7-2
7.2 Solutions to problems .....................................7-3
7.3 Alarm signalling for Undercounter model............7-5
7.3.1 setting and signalling of alarms for models with
remote control keypad .....................................7-5
7.3.2 temperature adjustment .....................................7-5
7.3.3 set check .....................................7-6
7.3.4 signallings and acoustic alarms.............................7-6
7.3.5 connection diagram for electric faucets..................7-8
CHAPTER 8
MAINTENANCE .................................... 8-1
8.1 Ordinary scheduled maintenance cycles
(HACCP) .................................... 8-1
8.2 Replacement of the monouse or rechargeable
CO2bottle .................................... 8-2
8.2.1 replacement of the internal monouse bottle ...........8-2
8.2.2 replacement of the rechargeable bottle.................. 8-3
8.3 Filter replacement .................................... 8-4
8.4 Replacement of the UV lamp (outer accessory) .. 8-5
8.5 Cleaning .................................... 8-5
8.6 Water dispenser sanitization............................. 8-6
8.6.1 dispenser sanitization procedure
(with Everpure filter) .....................................8-6
8.7 Technical assistance .................................... 8-8
CHAPTER 9
DISMANTLING .................................... 9-1
9.1 Dispenser dismantling .................................... 9-1
9.2 Electronic components disposal ........................ 9-1
CHAPTER 10
SPARE PARTS ...................................10-1
10.1 Identification and ordering modes ...................10-1

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SORGENTE/SMILE/UNDERCOUNTER - Installation, Use and Maintenance - cod. A-MAN03 - Rev. 09/2010

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SORGENTE/SMILE/UNDERCOUNTER - Installation, Use and Maintenance - cod. A-MAN03 - Rev. 09/2010
Pictures summary
CHAPTER 1
INTRODUCTION .................................... 1-3
Fig.
1.1 Smile .....................................1-3
1.2 Sorgente .....................................1-3
1.3 Undercounter .....................................1-3
1.4 Label identification on the dispenser back side .......1-6
CHAPTER 2
TECHNOLOGICAL DESCRIPTION .................................... 2-1
Fig
2.1 SORGENTE Elyte model .....................................2-1
2.2 SORGENTE Joy model .....................................2-1
2.3 Stand for SORGENTE model...................................2-2
2.4 SORGENTE Joy .....................................2-2
2.5 SORGENTE Elyte ..................................... 2-2
2.6 H-HOT WATER ..................................... 2.2
2.7 SMILE mode: .....................................2-3
2.8 Stand for SMILE model .....................................2-3
2.9 SMILE Joy ..................................... 2-4
2.10 SMILE Elite .....................................2-4
2.11 H-HOT WATER .....................................2-5
2.12 UNDERCOUNTER .....................................2-5
CHAPTER 4
UNPACKING .................................... 4-1
Fig
4.1 Packaging .....................................4-1
CHAPTER 5
INSTALLATION .................................... 5-1
Fig
5.1 Outer connections on the dispenser back side ......... 5-2
5.2 Power supply connection .....................................5-4
5.3 Internal CO2 bottle compartment.......................... 5-5
5.4 Quick coupling pipe connection to internal bottle .. 5-5
5.5 Connection to pressure reducer............................. 5-5
5.6 Internal CO2bottle positioning .............................5-6
5.7 Internal CO2 bottle coupling .................................5-6
5.8 External CO2 bottle connection to the dispenser....... 5-7
5.9 Quick coupling pipe connection to external bottle... 5-7
5.10 Rechargeable bottle .....................................5-7
5.11 Monouse bottle .....................................5-7
5.12 Rechargeable bottle opening................................ 5-8
5.13 Pressure reducer opening.....................................5-8

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CHAPTER 6
DISPENSER USE .................................... 6-1
Fig
6.1 Dispenser .....................................6-1
6.2 Control panel ..................................... 6-1
6.3 Dispenser back side .....................................6-2
6.4 Water temperature adjustment key and smart card
insertion fissure ..................................... 6.2
6.5 Anomalies signalling led .....................................6-2
6.6 Menu Access Key .....................................6-3
6.7 Plastic front panel opening on SMILE model ...........6-7
6.8/9 Plastic front panel opening on SORGENTE model...... 6-6
6.10 Dispensing nozzle .....................................6-7
CAPITOLO 7
TROUBLE SHOTTING .................................... 7-1
Fig
7.1 Dispenser .....................................7-1
7.2 Failure signalling led .....................................7-1
7.3 Dispenser display .....................................7-2
7.4 UNDERCOUNTER model remote control....................7-5
CHAPTER 8
MAINTENANCE .................................... 8-1
Fig
8.1 Internal monouse bottle replacement ....................8-2
8.2 Rechargeable bottle replacement ..........................8-2
8.3 Rechargeable bottle adapter.................................8-3
8.4 Rechargeable bottle connection on
dispenser back side ..................................... 8-3
8.5 Smart card insertion .....................................8-4
8.6 Cartridge .....................................8-4

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SORGENTE/SMILE/UNDERCOUNTER - Installation, Use and Maintenance - cod. A-MAN03 - Rev. 09/2010
Dear Customer,
We would like to thank you and congratulate for your choice.
Water is a vital and essential element. Water represents 70%
of the human body and, every day, we ought to drink at least
2 litres of it to be in health and to refresh ourselves.
For this reason, the most important thing to do is to be sure of
the goodness and quality of the water we daily drink.
This useful and functional dispenser with MICROFILTRATION
system is manufactured with the most modern and innovative
technologies. Its quality materials are subjected to a rigorous
control according to our company standard. All the materials
and components are tested during the entire production pro-
cess to satisfy your expectations.
MICROFILTRATION is a filtration process which removes sol-
id particles from a fluid by passage through a microporous
membrane. Microperforated copper or silver scales, which are
natural antibacterial metals, are sometimes added to water
MICROFILTRATION so that an articulated pre-filtration process
is set, based on use of natural active principles (vegetal acti-
vated carbon) able to extensively collect and hold sediments,
chlorine and other polluting substances.
Escowa uses exclusively Filters certificated by the Italian Min-
istry of Heath.
ATTENTION: On the table shown on the next page it is possible
to check which elements are filtered by the dispenser through
MICROFILTRATION.
We ask you to read and respect these simple instructions to
guarantee the best results, since at the first use of the dis-
penser.
This manual includes important information, not only for the
use but, also, for your safety and for maintenance; it is part
of the machine.
ATTENTION: It is necessary to carry out periodi-
cal maintenance on this device in order to preserve
the drinkable characteristics of dispensed water.

1-2 SORGENTE/SMILE/UNDERCOUNTER - Installation, Use and Maintenance - cod. A-MAN03 - Rev. 09/2010

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SORGENTE/SMILE/UNDERCOUNTER - Installation, Use and Maintenance - cod. A-MAN03 - Rev. 09/2010
1.1 General information
The machine is realized in compliance with the directives
in force in the European Community and with the required
technical rules, as certified by the Declaration of Conformity
issued by the Manufacturer and enclosed to the manual.
This publication, hereinafter simply called the ”manual”,
includes all the information for use and for a safe main-
tenance of the device mentioned in the Declaration of
Conformity.
This device, that in the course of the manual will be ge-
nerically called “machine” or “dispenser”, whose details
are indicated hereinafter in this publication.
This publication is intended for subjects, generically
defined as ‘users’, who are intended to use the machine.
In particular, they can be identified as follows:
- operators directly involved in transport, storage,
installation, use and ordinary maintenance of the
machine, from its launch onto the market up to the
day of disposal;
- direct users.
The original text of this publication, drawn up in Italian
language, represents the only reference for the settlement
of possible disputes related to the interpretation of the
translation in the community languages.
This publication must be considered as an integral part
of the machine, and therefore it must be preserved for
future reference up to the final disposal and scrapping
of the machine.
1. Introduction
fig.1.2 SORGENTE
fig.1.1 SMILE
fig.1.3 UNDERCOUNTER

1-4 SORGENTE/SMILE/UNDERCOUNTER - Installation, Use and Maintenance - cod. A-MAN03 - Rev. 09/2010
1.2 Aim of the manual
The aim of this manual is to give the indications to use
the machine safely and to carry out the ordinary main-
tenance procedures.
Any calibrations, adjustments and extraordinary mainte-
nance operations are not included in this booklet, since
they are carried out exclusively by the service techni-
cian, that must operate on the machine in respect of
the technical and project characteristics for which is
was manufactured.
The machine intended use and configuration are the only
ones admitted by the Manufacturer; do not try to use
the machine disagreeing with the indications supplied.
Any other use or configuration must be previously agreed
upon with the Manufacturer in writing, and be enclosed
to this manual.
Concerning installation and use, the user must follow the
specific laws in force in the Nation where the machine
is installed.
The user is expected to know and consult the laws,
directives, etc. recalled in the text in order to achieve
the aims that the manual sets.
1.3 Where and how to keep the
manual
This manual (and any possible enclosures related to it)
must be kept in a protected and dry place, and always
be available for reference.
It is recommended to make a copy of the manual and
keep it in the archive.
Refer to the data of the machine identification label
when exchanging information with the Manufacturer or
with authorized assistance staff.
This manual must be kept for the whole life of the machine,
and in case of need (for ex. damage that compromises
consulting it also partially) the user must obtain a new
copy by requesting it exclusively to the Manufacturer,
indicating the publication code positioned on the cover.

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SORGENTE/SMILE/UNDERCOUNTER - Installation, Use and Maintenance - cod. A-MAN03 - Rev. 09/2010
1.4 Manual updating
The manual reflects the machine state of art at the time
of its launch onto the market, being an integral part of it.
The publication is compliant with the directives in force
at that time; the manual cannot be considered unsuitable
further to possible updates of standards or modifications
on the machine.
Any supplements of the manual that the Manufacturer
considers suitable to send to the users, must be kept with
the manual and become an integral part of it. To check
if this Manual version is the last issue available, consult
the website www.escowa.se where – on every product
page - it is possible to download the electronic version
of the last available version.
1.5 Cooperation with the user
The Manufacturer is available to supply additional infor-
mation to customers and to consider any suggestions for
improvement in order to bring this manual more into line
with the requirements for which it was published.
If the machine is sold, the original user must give this
manual to the new user and communicate the address
of the new owner to the manufacturer so that it may be
provided with any essential information or updates.
All property rights of the contents included in this pub-
lication are reserved to Escowa AB therefore it cannot be
reproduced totally or partly unless written authorization
by the manufacturer.

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1.6 Manufacturer
The machine identification data are included in the
label positioned on the rear of the machine.
The label includes the following data in this order:
- model;
- serial number;
- power supply voltage (V), frequency (Hz) the input
of the only refrigerating part (A) and the pertaining
Climatic Class;
- type of refrigerant and quantity in grams;
- maximum pressure of the water supply to which the
dispenser can ne connected (kPa);
- maximum pressure of the CO2 to which the dispenser
can be connected (kPa);
- country of manufacture;
- European CE conformity marking
ATTENTION: The removal or, however, every type of
tampering of the identification label, makes the
warranty expire.
fig.1.3
i
ne
.

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SORGENTE/SMILE/UNDERCOUNTER - Installation, Use and Maintenance - cod. A-MAN03 - Rev. 09/2010
1.7 Manufacturer’s responsibility
and warranty
In order to take advantage of the warranty supplied by the
Manufacturer, the user must carefully follow the measures
indicated in the manual, and in particular:
- always operate within the machine limit of use;
- always carry out constant and accurate cleaning and
maintenance operations;
The manufacturer declines any responsibility, direct and
indirect, caused by:
- machine use different than what indicated in this
manual;
- use by staff who did not read and fully understand the
contents of this manual;
- use not in conformity with specific standards in force
in the Country of installation;
- modifications carried out on the machine, on the
software, on the operation logic, if not authorized in
writing by the Manufacturer;
- unauthorized repairs;
- exceptional events.
If the machine is sold to third parties also this manual
must be delivered to the new owner; any right of the Pur-
chaser will be automatically invalided if the manual is not
delivered, including the warranty terms where applicable.
If the machine is sold to third parties, in a Country where
is spoken a different language than the language indicated
in this manual, the old user is responsible to supply a
faithful translation of this manual in the language of the
Country where the machine will operate.
1.7.1 Warranty terms
The machine is guaranteed by Escowa AB for a 24 (twenty
four) month period from the invoice date.
This guarantee covers manufacturing and assembling defects.
Escowa AB undertakes to replace or repair at its own
charge at its factory, any part that the manufacturer
considers defective.

1-8 SORGENTE/SMILE/UNDERCOUNTER - Installation, Use and Maintenance - cod. A-MAN03 - Rev. 09/2010
If service by a repair technician of the Manufacturer
(or by a authorized technician) is required at the user’s
site, it is understood that the travel, board and lodgings
costs are at user’s charge.
The acknowledgment of a free supply of the parts under
warrantee is always subject to inspection by the Manu-
facturer (or authorized person).
The extension of guarantee following a technical inter-
vention or repair of the machine is excluded;
Damages to the machine are not included in the war-
rantee if caused by:
- transport;
- negligence;
- improper use and/or not in conformity with the
instructions given in the use manual;
- wrong electrical connection.
The warranty becomes null and void in case of:
- repairs carried out by staff not authorised of the
Manufacturer;
- modifications not authorized by the Manufacturer;
- use of parts and/or equipment not supplied or ap-
proved by the Manufacturer;
- identification label removal or tampering.
1.8 Technical assistance service
For any intervention of technical service directly contract
the Manufacturer or the authorised Dealer, and always
indicate the model and the serial number, imprinted on
the identification label.
1.9 Copyright
The information contained in this manual must not be
disclosed to third parties. Any reproduction, partial or
total, not authorized in writing by the Manufacturer,
obtained by photocopying, reproduction or with other
systems, also electronic acquisition, infringes the copyright
conditions and will be prosecuted according to the law.

1-9
SORGENTE/SMILE/UNDERCOUNTER- Installazione, Uso e Manutenzione - cod. A-MAN03 - Rev. 06/2010
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1-10 SORGENTE/SMILE/UNDERCOUNTER - Installation, Use and Maintenance - cod. A-MAN03 - Rev. 09/2010
CODE SPECIFICATION
CODE: XX-YYY-ZZ-KKKK
example: E-SMILE-E-FRB
XX can be:
E = TABLETOP
ES = UUNDERCOUNTER
YYY can be:
SMILE | SORGENTE | UNDERC | ATLANTIS | MITHIA | WA&CO
| JUICE&CO | JUICE | FILTERUV | CHILL
ZZ can be:
E = ELITE (3 types of water as it has the carbonator)
J = JOY (2 type of water only - NO sparkling water , NO
carbonator)
T = Wireless UNDERCOUNTER – Tap and wireless remote
control included)
W = Electronic UNDERCOUNTER – Electronic tap included)
M = Electro-meccanical UNDERCOUNTER – Column tap NOT
included)
OPTIONS
KKKK can be:
0 = BULK - NO F,R,B,U,3,H Included
F = Internal Filter incuded
R = PRESSURE REDUCER Included
B = 600 gr. INTERNAL MONOUSE CO2 BOTTLE Included
U = UV Lamp Included
3 = OZONE AUTO-SANIFICATION Included
H = HOT WATER Included

2-1
SORGENTE/SMILE/UNDERCOUNTER - Installation, Use and Maintenance - cod. A-MAN03 - Rev. 09/2010
2.1 Available models
1 SORGENTE - Room temperature, cold, sparkling,
micro-filtrated and debacterialized water dispenser
to be connected directly to the water mains.
2 SMILE - Room temperature, cold, sparkling, micro-
filtrated and debacterialized water dispenser to be
connected directly to the water mains.
3 UNDERCOUNTER - Room temperature, cold, sparkling,
micro-filtrated and debacterialized water dispenser to
be connected directly to the water mains and to posi-
tion under the sink.
2.1.1 SORGENTE
SORGENTE dispensers are compact and elegant, ready to
always supply micro-filtrated cold still water or room
temperature and sparking. Very easy to install, it can
be adapted to meet any and all requirements. For their
noiseless characteristics these dispensers can be installed
in any environment
They are controlled by a microprocessor which, through
special sensors, signals any malfunction and turns off
the dispenser when dangerous conditions arise, such as
leaks. Inside the dispenser there is a special monitoring
system that, supported by the chip card, controls the
filter service life and advises the user when it should be
replaced. Thanks to their low power consumption Sorgente
dispensers fully comply with the strictest regulations while
UV debacterialization guarantees constant water hygiene.
These dispensers are also available with the 95°C hot
water option: having to press two buttons at the same
time provides additional safety for your children.
2. Technological description
fig.2.2 SORGENTE Joy model
fig.2.1 SORGENTE Elite model
fi 2 2 SORGENTE J d l

2-2 SORGENTE/SMILE/UNDERCOUNTER - Installation, Use and Maintenance - cod. A-MAN03 - Rev. 09/2010
SORGENTE dispensers can be placed on an elegant stand
that perfectly matches the style of the machine; the
stand is not just a handy complement but can also be
used as a plastic cup container, with 100 cups capacity
100 and/or as a cabinet.
The SORGENTE dispenser is available in the following
versions:
• JOY
Dispenser for micro-filtrated room temperature or
cold water coming from the water mains
Featured by only 2 dispensing keys:
1 room temperature still water
2 cold still water
• ELITE
Dispenser for micro-filtrated room temperature,
cold and sparkling water coming from the water
mains.
Featured by three dispensing keys:
1 room temperature still water
2 cold sparkling water
3 cold still water
• JOY E ELITE-H – HOT WATER (optional)
Dispenser for micro-filtrated room temperature, cold
and sparkling water coming from the water mains.
Featured by five dispensing keys:
1 room temperature still water
2 cold sparkling water
3 cold still water
4-5 double security dispensing key
hot water
fig.2.4 SORGENTE Joy
12
fig.2.5 SORGENTE Elite
fig 2 5 SORGENTE Elite
123
123
45
fig.2.6 H- HOT WATER
fig.2.3 Stand SORGENTE