
Motor will not start. 䡺Electric Plug 䡺Push plug securely into outlet.
䡺Try another outlet.
䡺Check circuit breaker.
䡺Power switch is not turned ON 䡺Make sure power switch is in ON position.
Cleaning solution 䡺Clean Water Solution Tank is 䡺Be sure Clean Water Solution Tank is locked securely into
and water are not incorrectly installed place.
released from the 䡺Refill Clean Water Solution Tank with clean water and solution.
Carpet Nozzle 䡺Carpet nozzle area clogged 䡺Remove debris from the carpet nozzle area.
䡺Check Plunger, Boot Seal and Filter Assembly (see p. 17)
Cleaning solution 䡺Air Lock 䡺With unit in the OFF position, raise the attachment handle
and water are not above your head.Then engage the attachment handle trigger
released from the for 4 seconds.Turn unit ON to resume spraying.
Upholstery/Stair 䡺Low water solution level in clean 䡺Check the water level in the Clean Water Solution Tank
Nozzle water solution tank and refill.
䡺Clog in Upholstery/Stair Nozzle 䡺Clear the Upholstery/Stair Nozzle of debris.
䡺Clog in Upholstery/Stair Nozzle 䡺Remove the “M” shaped piece on the underside of the
tubing Upholstery/Stair Nozzle, then remove, rinse and replace
the filter into the Solution Tube (see p. 15).
䡺Plunger, Boot Seal and Filter 䡺Check Plunger, Boot Seal and Filter Assembly (see p. 17)
Assembly is not in correct position
Does not pick up 䡺Recovery Tank is full 䡺Empty Recovery Tank. Replace lid and return to cleaner.
the dispensed Resume cleaning.
cleaning solution 䡺There may be excessive foam in the Recovery Tank.
and water from Use correct cleaning solution and water mix ratio:
carpet (4 ounces of cleaning solution per 1 gallon of water.)
Empty Recovery Tank, then clean or replace the filter.
䡺Recovery Tank is not fully installed 䡺Make sure Recovery Tank is fully locked into position.
䡺Selector Knob is not in carpet position 䡺Make sure the Selector Knob is in the carpet position.
Does not clean the 䡺Belt 䡺Replace a cut, loose, or out of shape belt (see p. 18)
carpet 䡺Brush Roll 䡺Remove belt cap and clean hair, thread and debris from bristles
and brush roll area. Replace brush roll if bristles are worn.
䡺Improper cleaning solution used 䡺Use Genuine Eureka Carpet/Upholstery Cleaning Solution.
䡺Selector Knob not in carpet position 䡺Make sure Selector Knob is in carpet position.
Clean Water 䡺Plunger, Boot Seal and Filter 䡺Remove Clean Water Solution Tank and check Plunger, Boot
Solution Tank Assembly is not in correct position Seal and Filter Assembly by removing it and reinstalling it into
leaks prior to the reservoir by pressing the top of the plastic plunger
activating handle downward.Do not press down on the rubber Boot Seal.
trigger or
Upholstery/Stair
Nozzle Trigger
Minimal suction at 䡺Selector Knob is not in the 䡺Make sure Selector Knob is in attachment position.
the end of the hose attachment position
䡺Upholstery/Stair Nozzle is clogged 䡺Remove any visible clogs from nozzle that restricts the airflow.
䡺Activate the Upholstery/Stair Nozzle Trigger and flush with
clean water while the unit is in attachment mode (see p. 15).
䡺Recovery Tank not completely 䡺Make sure Recovery Tank is in locked secured position.
installed
Water appears on 䡺Plunger, Boot Seal and Filter 䡺Remove Clean Water Solution Tank and check Plunger, Boot
top of the Assembly is not correctly installed Seal and Filter Assembly by removing it and reinstalling it into
Recovery Tank the reservoir by pressing the top of the plastic plunger
downward.Do not press down on the rubber Boot Seal.
Suction shuts off 䡺Excessive foam in the 䡺Use correct cleaning solution and water mix ratio:
prematurely Recovery Tank (4 ounces of cleaning solution per 1 gallon of water.)
Empty Recovery Tank, then clean or replace the filter.
䡺Improper cleaning solution used 䡺Use Genuine Eureka Carpet/Upholstery Cleaning Solution.
Missing parts 䡺Call 1-800-438-7352 between 8:00 a.m. and 4:45 p.m. central
standard time, Monday through Friday. Know the model & serial
numbers when you call.
Questions 䡺Call 1-800-282-2886 between 8 a.m. to7:30 p.m. (CST), Mon
day - Friday and 10 a.m. to 6:30 p.m. Saturday. Know the model
and serial numbers when you call.
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PROBLEM SOLVING
NOTE: Turn off the switch and unplug the electrical cord before servicing.
PROBLEM CAUSE SOLUTION
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Some Eureka carpet shampooer/extractor models do not feature an attachment
hose and selector knob.These features are specified only on selected models.
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