Eureka NEC3MC User manual

Owner’s Guide
Cordless stick vacuum cleaner; household type
NEC380IMv4.indd 1 1/16/20 1:14 PM
NEC3MC
Thank you for purchasing your new Eureka vacuum!
Important instructions
For easy assembly, please take a few
moments to read this owner’s guide.
If you have questions about your new
vacuum, please contact our customer
service HELPLINE at 1-800-282-2886.
www.eureka.com

Contents
!Follow caution information wherever you see this symbol.
Write the model, type and serial number here:
Date of purchase (keep your receipt) ______________
Model number and type _________________________
Serial number ________________________________
Find these numbers on a label on the hand vacuum,
battery, and charger. Refer to these numbers when
ordering parts and accessories, or if service is needed.
: To register your product visit www.eureka.com
link in the top right corner.
: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage.
Each unit is tested and thoroughly inspected before shipping. For instructions regarding any
shipping damage, call the Eureka Customer Service HELPLINE at 1-800-282-2886 immediately.
NEC380IMv4.indd 2 1/16/20 1:14 PM
www.eureka.com 2
Important safeguards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
What comes in the carton .......................................... . .5
Easy assembly, How to install wall mount, How to charge battery
How to identify parts of your vacuum cleaner .............................6
and Battery indicator lights ...........................................7
How to use your vacuum cleaner .................................... . .8
How to use hand vacuum and accessory tools ........................ . . 8-9
How to maintain your vacuum cleaner
The Eureka limited warranty
Thermal cut-off and problem solving
How to dispose vacuum cleaner and battery pack
How to order replacement parts
.................................10
.......................... . 10
...................................... 11-12
................................. . .13
...................... . .13
.................................... . .14

IMPORTANT SAFEGUARDS
WARNING
READ ALL INSTRUCTIONS BEFORE
USING THIS VACUUM CLEANER
When using an electrical appliance, basic precautions should always be followed, including the following:
Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.
Prevent unintentional starting. Ensure the switch
is in the off-position before picking up or carrying
the appliance. Carrying the appliance with your
finger on the switch or energizing appliance that
has the switch on invites accidents.
Do not touch nozzle when the vacuum cleaner is
on. Danger.
Do not put any object into openings. Do not use
with any openings blocked; keep free of dust, lint,
hair and anything that may reduce air flow.
Do not use outdoors or on wet surfaces.
Do not operate the vacuum cleaner or charger if it
has been damaged in any way. If vacuum cleaner
is not working as it should, has been dropped,
damaged, left outdoors, or dropped into water,
call the Eureka Customer Service HELPLINE at
1-800- 282-2886.
To avoid excessive heat and damage to the unit or
battery, the vacuum cleaner will not operate while
charging.
Do not allow to be used as a toy. Close attention
is necessary when used by or near children.
Use only as described in this manual. Use only
manufacturers recommended attachments.
Recharge only with the charger specified by the
manufacturer. A charger that is suitable for one
type of battery pack may create a risk of fire when
used with another battery pack.
Do not pull or carry the charger by cord, use cord
as a handle, close a door on cord, or pull cord
around sharp edges or corners. Do not run
appliance over cord. Keep cord away from heated
surfaces.
This charger is not intended for use by travelers.
Do not use extension cords or outlets with
inadequate current-carrying capacity for the
charger.
•
•
•
•
•
•
•
•
•
•
•
•
Do not unplug by pulling on cord. To unplug,
grasp the plug, not the cord.
Do not handle charger or vacuum cleaner with
wet hands.
Use appliances only with specifically designated
battery packs. Use of any other battery packs may
create a risk of injury and fire.
DO NOT MUTILATE OR INCINERATE BATTERIES.
THEY BECOME DANGEROUS AT HIGH TEMPERA-
TURES.
Liquid ejected from the battery may cause
irritation or burns. If the liquid gets on the skin,
(1) seek medical attention, (2) wash quickly with
soap and water, and (3) neutralize with a mild
acid such as lemon juice or vinegar. If the liquid
gets into the eyes, flush them immediately with
clean water for a minimum of 10 minutes.
When battery pack is not in use, keep it away
from other metal objects, like paper clips, coins,
keys, nails, screws or other small metal objects,
that can make a connection from one terminal to
another. Shorting the battery terminals together
may cause burns or a fire.
This product is functioning at temperature range
within 40°F- 104°F.
Do not use a battery pack or appliance that is
damaged or modified. Damaged or modified
batteries may exhibit unpredictable behavior
resulting in fire, explosion or risk of injury.
Do not expose a battery pack or appliance to fire
or excessive temperature. Exposure to fire or
temperature above 266°F may cause explosion.
Follow all charging instructions and do not charge
the battery pack or appliance outside of the
temperature range specified in the instructions.
Charging improperly or at temperatures outside
of the specified range may damage the battery
and increase the risk of fire.
•
•
•
•
•
•
•
•
•
•
3 Eureka Customer Service HELPLINE 1-800-282-2886

SAVE THESE INSTRUCTIONS
Have servicing performed by a qualified repair
person using only identical replacement parts.
This will ensure that the safety of the product is
maintained.
Do not modify or attempt to repair the appliance
or the battery pack except as indicated in the
instructions for use and care.
The terminals on both the vacuum cleaner and
battery should be kept free and dean of objects.
Do not insert metal objects inside the terminals.
This vacuum cleaner creates suction. Keep hair,
loose clothing, fingers, and all parts of body away
from openings and moving parts.
Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or hot
ashes.
Do not use without filters in place.
Use extra care when cleaning stairs.
Do not use to pick up flammable or combustible
liquids, such as gasoline, or use in areas where
they may be present.
Store vacuum cleaner and charger indoors in a
cool, dry area. To avoid electric shock and/or
cleaner damage, do not expose to weather
elements.
•
•
•
•
•
•
•
•
•
Keep your work area well lit. Unplug electrical
appliances before vacuuming them.
Overcharging, short circuiting, reverse charging,
mutilating or incinerating the cells and the
batteries must be avoided.
If a cell or a battery has leaked or vented, it
should be replaced immediately using protective
gloves.
If and when necessary, these cells or batteries
must be replaced with identical new ones from
the same manufacturer. If a cell or a battery to be
replaced is connected with other cells or batteries
in series, it is recommended that the other cells
or batteries be replaced with new ones at the
same time.
Reverse polarity installation of the cell or the
battery in the end product must be avoided.
Do not incinerate this appliance even if it is
severely damaged. Contact local waste facility
before discarding in trash.
WARNING: This product can expose you to
chemicals including Di(2-ethylhexyl) phthalate
(DEHP), which is known to the State of California
to cause cancer and to cause birth defects or
other reproductive harm. For more information go
to www. P65Warnings.ca.gov.
•
•
•
•
•
•
•
www.eureka.com 4

Charger
OWNER’S
GUIDE
Important
safeguards
2 screws &
drywall anchors
What comes in the carton
Hand vacuum Wall mount
Crevice tool
Wand
2-in-1
upholstery tool
NEC380IMv4.indd 4 1/16/20 1:14 PM
5 Eureka Customer Service HELPLINE 1-800-282-2886

Detachable
hand vacuum
Charging port
Release button
for hand vacuum
Wand
Release button
Brushroll
Dust cup
lever
Filter assembly
(inside dust cup)
10
Bottom lid
Power
button
Handle
Filter cover
One-click
dust cup
release
Change
mode
button
Battery
indicator
lights
Easy Rest
nook
NEC380IMv4.indd 5 1/16/20 1:14 PM
www.eureka.com 6

4
A
B
1.Slide wand onto hand vacuum
until it clicks (Fig. 1).
2.
nozzle until it clicks (Fig. 2).
.teltuo rewop raen noitacol esoohC •
Locate point high enough on wall
nozzle to hang freely.
esu dna llaw tsniaga tnuom ecalP •
pencil to mark drill holes.
tresni dna )tib ”4/1 htiw( seloh llirD •
drywall anchors. Insert screws
through holes on mount and tighten
store accessories
renaelc muucav delbmessa ecalP •
on wall mount.
dna teltuo rewop otni regrahc gulP •
then into charger port on handle
(Fig. 4).
no spilc otni droc regrahc pooL •
sides of wall mount.
(Fig. 4):
A. Fully charged
B. Half charged
nehw gniknilb pots sthgil rotacidnI •
fully charged.
rof gnisu erofeb ylluf yrettab egrahC •
six hours.
1
Click!
2
Click!
3 Drywall anchors
Cord
clip
NEC380IMv4.indd 6 1/16/20 1:15 PM
7 Eureka Customer Service HELPLINE 1-800-282-2886

2. Push
1. Align
.)1 giF( trats ot ecno nottub rewop kcilC .1
Vacuum starts on medium mode. Use
mode button to switch between modes.
back and forth on area to be cleaned.
Avoid oversized or sharp items (such as
screws) with cleaner.
3. Twist wrist to engage swivel function.
4. When done, click power button once to
stop motor.
1. Click the dust cup release button,
located on the front of the handle just
above the dust cup and pull dust cup
out. (Fig. 2).
2. Press lever to release bottom lid of dust
cup to empty debris. (Fig. 2)
3. To place the dust cup back, angle it
forward so the lower hook catches in
the slot and then gently push it back
towards the wand until you hear click
indicating it is locked in place. (Fig. 3)
2
4
1 Power button
3
Cleans hard-
to-reach areas
such as corners,
baseboard edges,
dryer vents,
chairs and sofas.
5
!CAUTION
The hand vacuum can be used with or
without tools.
esaeler sserp ,sloot tuohtiw esu oT •
button and remove wand. Collect
debris directly with hand vacuum
nozzle (Fig. 4).
esaeler sserp ,dnaw htiw sloot esu oT •
nozzle. Slide tool onto end of wand
until it clicks (Fig. 5).
,ylno muucav dnah htiw sloot esu oT •
press release button to remove wand.
Slide tool onto hand vacuum until it
clicks.
Aways turn off hand
vacuum before attaching accessories.
1. Press
2. Pull out
3. Press
Click!
NEC380IMv4.indd 7 1/16/20 1:15 PM
www.eureka.com 8

Use with or without wand.
• Use
brush to vacuum blinds, vents
or upholstered surfaces. Use
felt portion to clean delicate
surfaces. To switch between
felt and brush portions, press
thumb release and slide brush
up or down.
Ideal for cleaning stairs.
evomer ot nottub esaeler sserP •
wand from hand vacuum.
directly to hand vacuum until it
clicks.
ecno nottub rewop kcilC •
to start. Vacuum starts on
medium mode. Use mode
button to switch between
modes depending on suction
power desired.
NEC380IMv4.indd 8 1/16/20 1:15 PM
9 Eureka Customer Service HELPLINE 1-800-282-2886

3. Press
24h
1. Press
2. Pull out
,nottub esaeler puc tsud eht kcilC .1
located on the front of the handle
just above the dust cup and pull dust
cup out.
dust frequently. Every three months
ecalp otni kcab puc tsud kcilC .4
on unit. 3. Shake to remove dust.
24h
Never operate vacuum
in proper position.
Moving parts!
Recharge cleaner after
each use.
Click the dust cup release button, located
on the front of the handle just above the
dust cup and pull dust cup out.
Press lever to release bottom lid of dust cup
to empty debris.
1. Press
2. Pull out
Remove retainer clip and lift out brushroll to clean and remove
debris.
to cut strings and threads.
To reassemble:
2. Press other end into slot.
.nwod sserp dna bat rednu pilc reniater kooH .3
If debris cannot be removed easily, remove retainer clip to
NEC380IMv4.indd 9 1/16/20 1:15 PM
CAUTION
www.eureka.com 10

NEC380IMv4.indd 10 1/16/20 1:15 PM
11 Eureka Customer Service HELPLINE 1-800-282-2886
The Eureka 2-year limited warranty
Midea America Corp. (“Eureka”), subject to the terms
and conditions herein, warrants this vacuum cleaner to
be free from defects in material and workmanship for a
term of two years from the date of original purchase
when used in accordance with the Eureka operating and
maintenance instructions and under normal household
usage. This warranty is granted only to the original
purchaser and members of immediate household, and is
applicable only to original purchases from Eureka
authorized resellers.
What Eureka will do:
Eureka will, at its option, repair or replace a defective
vacuum or vacuum part that is covered by this warranty.
Repairs may be performed using new or refurbished
parts that meet or exceed Eureka specifications for new
parts. If Eureka elects to replace the vacuum, the
replacement may be a reconditioned unit. Depending on
availability of products, Eureka reserves the right to
provide you with a replacement product that is the same
or similar, or substitute equivalent of the original
product. As a matter of warranty policy, Eureka will not
refund the consumer’s purchase price.
This warranty does not cover:
Obtaining warranty service:
To obtain warranty service you must contact the
Eureka Service Team, toll free, at 1-800-282-2886
or email [email protected], to
discuss the warranty claim and procedures to be
followed. All warranty claims must include
submission of proof-of-purchase documentation.
For additional information, you may also visit
www.eureka.com.
Shipping charges:
You will be responsible for any initial shipping
and insurance charges if the defective product(s)
must be shipped for warranty service or warranty
evaluation; however, Eureka or a Eureka
Authorized Warranty Station will pay the return
shipping charges if repairs are covered by the
warranty.
When returning parts for repair, you must include
the model, type and serial number located on the
rating plate. If any product submitted for warranty
service is found to be ineligible, an estimate of
repair cost will be furnished and the repair
performed only if requested by the owner and
upon receipt of payment or acceptable
arrangements for payment.
Further limitations and exclusions:
Any warranty that may be implied in connection
with your purchase or use of the vacuum,
including any warranty of Merchantability or any
warranty of Fitness For A Particular Purpose is
limited to the duration of this limited warranty.
Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.
Your relief for the breach of this warranty is
limited to the relief expressly provided above. In
no event shall the manufacturer be liable for any
consequential or incidental damages you may
incur in connection with your purchase or use of
the vacuum. Some states do not allow the
exclusion or limitation of incidental or
consequential damages, so the above limitation or
exclusion may not apply to you. This warranty
gives you specific legal rights. You may also have
other rights, which may vary by state.
Battery module and battery components. The battery
module and its components are covered by a
separate one-year limited battery warranty.
Normal wear and tear of the vacuum and vacuum
parts that require replacement under normal use such
as disposable dust bags, filters, drive belts, light
bulbs, brush-roll, bristles, impellers and cleaning.
Damages or malfunctions resulting from：improper
or unreasonable use or maintenance, abuse,
negligence, failure to follow instruction contained in
any written materials that accompany the product,
deterioration by reason of excess moisture, corrosive
atmosphere, lightning, power surges, connections to
improper voltage supply, unauthorized alteration,
or other external causes such as extremes in
temperature or humidity, modifications, scratches or
discoloration, accidents, misuse, or acts of God. This
warranty also does not cover damage resulting from
repair or attempted repair by anyone other than
Eureka or an authorized Eureka Warranty Station.
This warranty is not applicable to any product that
has been altered or on which the serial number has
been defaced, modified or removed. Altering, erasing,
or forging any proof-of-purchase documents voids
any applicable product warranty.
•
•
•

The Eureka 12-month limited battery warranty
Midea America Corp. (“Eureka”), subject to the terms
and conditions herein, warrants this Battery Module to
be free from defects in material and workmanship for a
term of one year from the date of original purchase
when used in accordance with the Eureka operating and
maintenance instructions and under normal household
usage. This warranty is granted only to the original
purchaser and members of immediate household, and
is applicable only to original purchases from Eureka
authorized resellers.
What Eureka will do:
Eureka will, at its option, repair or replace a defective
Battery Module or battery part that is covered by this
warranty. Repairs may be performed using new or
refurbished parts that meet or exceed Eureka
specifications for new parts. If Eureka elects to replace
the Battery Module, the replacement may be a
reconditioned unit. Depending on availability of
products. Eureka reserves the right to provide you with
a replacement product that is the same or similar, or
substitute equivalent of the original product As a matter
of warranty policy, Eureka will not refund the
consumers purchase price.
This warranty does not cover:
Obtaining warranty service:
To obtain warranty service you must contact the
Eureka Service Team, toll free, at 1-800-282-2886
or email [email protected], to
discuss the warranty claim and procedures to be
followed. All warranty claims must include
submission of proof-of-purchase documentation.
For additional information, you may also visit
www.eureka.com.
Shipping charges:
You will be responsible for any initial shipping
and insurance charges if the defective product(s)
must be shipped for warranty service or warranty
evaluation; however, Eureka or a Eureka
Authorized Warranty Station will pay the return
shipping charges if repairs are covered by the
warranty.
When returning parts for repair, you must include
the model, type and serial number located on the
rating plate. If any product submitted for warranty
service is found to be ineligible, an estimate of
repair cost will be furnished and the repair
performed only if requested by the owner and
upon receipt of payment or acceptable
arrangements for payment.
Further limitations and exclusions:
Any warranty that may be implied in connection
with your purchase or use of the Battery Module,
including any warranty of Merchantability or any
warranty of Fitness For A Particular Purpose is
limited to the duration of this limited warranty.
Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.
Your relief for the breach of this warranty is
limited to the relief expressly provided above. In
no event shall the manufacturer be liable for any
consequential or incidental damages you may
incur in connection with your purchase or use of
the Battery Module. Some states do not allow
the exclusion or limitation of incidental or
consequential damages, so the above limitation or
exclusion may not apply to you.
This warranty gives you specific legal rights. You
may also have other rights, which may vary by
state.
Normal wear and tear of the Battery Module and
battery parts that require replacement under normal
use.
Damages or malfunctions resulting from: improper or
unreasonable use or maintenance, abuse, negligence,
failure to follow instructions contained in any written
materials that accompany the product, deterioration
by reason of excess moisture, corrosive atmosphere,
lightning, power surges, connections to improper
voltage supply, unauthorized alteration, or other
external causes such as extremes in temperature or
humidity, modifications, scratches or discoloration,
accidents, misuse, or acts of God. This warranty also
does not cover damage resulting from repair or
attempted repair by anyone other than Eureka or an
authorized Eureka Warranty Station. This warranty is
not applicable to any product that has been altered or
on which the serial number has been defaced,
modified or removed. Altering, erasing, or forging
any proof-of-purchase documents voids any
applicable product warranty.
•
•
Midea America Corp.
300 Kimball Ave
Parsippany, NJ 07054 USA
www.eureka.com 12

This vacuum cleaner has a special character that protects the vacuum cleaner in case of motor
overheating.
If the vacuum still does not work, call the eureka customer service at 1-800-282-2886.
!
!
maintenance instructions.
Make sure cleaner is fully powered. Charge battery.
•
• Make sure cleaner is fully powered.
• Charge battery for up to six hours before using.
• Check brushroll for debris. See page 10 for maintenance instructions.
Li-ion
Motor will not start
Charging indicator lights
are not lit while charging
time
• Make sure cleaner is fully powered.
• Push charger securely into electrical outlet, try another
outlet or check circuit breaker.
• See detailed “thermal cut-off” instructions above.
To preserve natural resources, please recycle or dispose of expired battery
pack properly.
NEC380IMv4.indd 11 1/16/20 1:15 PM
Model NEC3MC
Rated Voltage 25.2V
Rated Power 380W
Battery Capacity 2500mAh
Adapter Model MC2805A
Adapter Rated Input 100V-240V~ 50-60Hz 0.5A
Adapter Rated Output 25-29V 500mA
13 Eureka Customer Service HELPLINE 1-800-282-2886
10

Brush roll Z1102
Filter P1003
Charger
Crevice tool
Post-motor
Wall mount
Wand
2-in-1 upholstery
P0
Z0101 (all)
P0901
P0701
P0101
P0401
Z0201 (all)
Visit [email protected] or call 1-800-282-2886
Part name
P1001
www.eureka.com 14

Owner’s Guide
Cordless stick vacuum cleaner; household type
NEC380IMv4.indd 1 1/16/20 1:14 PM
NEC3MC
Thank you for purchasing your new Eureka vacuum!
Important instructions
For easy assembly, please take a few
moments to read this owner’s guide.
If you have questions about your new
vacuum, please contact our customer
service HELPLINE at 1-800-282-2886.
www.eureka.com