Express Water ELITE RO User manual

ELITE RO
Installation Manual

32
Elite RO
Overall System Connections
Connection Points
Your drinking water is going to be healthier and taste better from now on, and nothing makes us happier. Getting
started is a breeze - most of your Elite RO is already assembled and every connection is color coded. We’ve marked
where the colored tubes will go with matching colored plugs in each tting.
We know life isn’t always so simple though. If you have questions during your setup we can help. Just give us a call
during normal business hours at: 1-800-992-8876.
Kitchen
Faucet
RO Faucet
Feed
Water
Adapter
32
F
A
B
C
D
E
G
I
J
H
Drain
Saddle
Storage
Tank Valve
Water
Storage
Tank
Elite RO
Leak
Stop
Valve
A to B Connect the RED Tubing to the
Feed Water Adapter Valve (point A), then to
the hole marked as “IN” on the Leak Stop
Valve (point B).
C to D Connect the WHITE Tubing to
the hole marked as “OUT” on the Leak Stop
Valve (point C), then to the Fitting (point D).
E to F Connect the BLACK Tubing to the
Fitting (point E), then to the Drain Saddle
(point F).
G to H Connect the YELLOW Tubing to
the Fitting (point G), then to the Water
Storage Tank’s Tank Valve (point H).
I to J Connect the BLUE Tubing to the
Fitting (point I), then to your RO Faucet
connection (point J).

54
Table of Contents
Introduction
In󰍰allation Notes
Components Li󰍰
Tubing Quick Connect Guide
In󰎣allation
RO Faucet
Feed Water Adapter Valve
Drain Saddle
Leak Stop Valve
Water Storage Tank
Sy󰎣em Startup
Sy󰎣em Maintenance
Troubleshooting
FAQ
Warranty
Page 6
Page 7
Page 7
Page 8
Page 9
Page 10
Page 12
Page 13
Page 14
Page 15
Page 15
Page 16
Page 17
Page 19
READ THIS FIRST
Please pay attention to the following in󰍰allation and safety recommendations:
• Read the in󰎤allation manual before in󰎤alling this sy󰎤em.
NOTE! Please make sure your in󰎤allation location has enough room for the Elite RO and Water Storage Tank
Incoming Water
Incoming water pressure mu󰍰 be between 40 PSI and 80 PSI. If your water pressure is under 40 PSI you will need a
boo󰍰er pump for your sy󰍰em. If your water pressure is above 80 PSI you will need a pressure regulator for your sy󰍰em.
Te󰍰 your water pressure occasionally to make sure the sy󰍰em is performing. If your water is microbiologically unsafe or
of unknown quality do not use this sy󰍰em without adequate disinfection before or after the sy󰍰em. Extremely hot or
cold incoming water will damage the sy󰍰em and cannot be used.
Leaks
The Leak Stop Valve mu󰍰 be in󰍰alled beside the sy󰍰em. Inspect all connections after the in󰍰allation to make sure
no leaks occur, wait until after the sy󰍰em is pressurized (turned on) to inspect again. Check sy󰍰em occasionally after
in󰍰allation or maintenance to make sure no leaks have developed. In󰍰all the sy󰍰em in a location with adequate
drainage.
General
This Elite RO unit is for climate controlled indoor use only. Exposure to overly high or low temperature ranges will
damage the unit. Follow all of your 󰍰ate and local laws and codes regarding plumbing even if they dier from what is
󰍰ated in this manual. If your 󰍰ate law requires it or you prefer to we recommend using a professional licensed in󰍰aller
or plumber who meets the requirements of this sy󰍰em. All O-Rings, ttings, lter cani󰍰ers, and teon tape wear out
after a certain period of time. The lifetime of your components are subject to change with the quality of the water
supplied. Do not handle an unwrapped lter directly with your bare hands as this can cause early lter failure. Use
appropriate eye and face protection when performing any drilling.
Conditions
Copyright © 2021 by Express Water Inc.
All rights reserved. No part of this publication may be reproduced, di󰍰ributed, or transmitted in any form or by any
means, including photocopying, recording, or other electronic or mechanical methods, without the prior written
permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other
noncommercial uses permitted by copyright law.

76
Introduction
Stage 1
5 Micron
Sediment Filter
Stage 2
GAC
Filter
Stage 3
RO
Membrane
Stage 4
Alkaline
Filter
Stage 5
Inline Post
Carbon Filter
You have purchased the nest residential Reverse Osmosis Drinking Water System available for your home. When
properly maintained, this system will provide you with years of great tasting, pure drinking water and trouble-free service.
Please make sure to thoroughly read the installation manual and become familiar with the tools needed before
proceeding with the installation.
Also, please make sure to inspect the package for any missing components or shipping damages.
If you nd any issues, or have questions, please contact Express Water at 1-800-992-8876
Monday - Friday 10am to 5pm PST
EROM120
Cartridge Filters
Model
Service Life
1 Year
EACB05ESED05 EPAC05EALK05
Replacements Table
Express Water oers replacement lters for the Elite RO. For purchasing information for replacement lters, please
visit our website at www.ExpressWater.com.
Replacement Filters
Installation Notes
• Box Cutter
• Phillips-Head Screwdriver
• Power Drill
• 1/4” Drill Bit (for Drain Saddle Valve)
• 1/2” Drill Bit (for RO Faucet)
• Adjustable Wrench
Tools Required
Components List
Your new Elite RO should include the following items. If any item is missing please contact Express Water. Please
take a few moments to check all the following components:
Before you begin, please make sure you have all of the following tools ready to use:
Accessories and Connections
5 ft Yellow
2 ft White
5 ft Red
5 ft Blue
5 ft Black
Color Coded Tube 1/4” OD Drain
Saddle
Package
Foam Gasket 2 Drain Clamp Halves2 Nuts
2 Bolts
Feed Water
Adapter
Valve
Connections
2
Screws
Locking
Clip Bag
Tank
Valve
Leak Stop Valve
Components RO Storage Tank
RO Faucet Kit
Components
Screws
Pads
Leak Stop Valve
Leak Stop Valve
3 Replacement Pads
2 Mounting Screws
Storage
Tank
Thread
Air
Valve
1. Pre-Assembled Base
Plate & Rubber Washer
2. Rubber Washer
3. Tension Hand Screw
4. Union Connector
5. Locking Clips
2
4
1
3
5
Faucet Design and
Accessories May Vary

98
RO Faucet
The RO Faucet may be in󰍰alled on any at surface. Check
the underside of your in󰍰all location for interference by
making sure that drilling a hole will not damage any pipes
or wiring underneath the countertop or sink. Check to be
sure there is enough room for the Threaded Faucet Stem.
NOTE! For drilling you mu󰍰 use an appropriate drill bit
and drilling method for the material of your sink and
counter top. Dierent drill bits are required for 󰍰ainless
󰍰eel, porcelain, granite, etc.
You may use an exi󰍰ing hole in your counter or sink or
drill a new hole (if using an exi󰍰ing hole begin at 󰍰ep 2).
Make sure the Base Plate is big enough to cover the hole
you use.
Porcelain Sink
A proper porcelain 1/2” drill bit is 󰍰rongly recommended
to prevent chipping if you are drilling on a porcelain sink.
Drill slowly to avoid chipping during the initial cutting of
the porcelain.
Stainless Steel Sink
1. Use a proper 1/2” drill bit (depending on your sink /
counter material) to make a hole for your RO Faucet.
2. Insert the Pre-Assembled Base Plate & Rubber Washer
(see design) onto the Threaded Faucet Stem at the base
of the RO Faucet. Then put the Threaded Faucet Stem
through the newly drilled or pre-exi󰍰ing hole. Make sure
the RO Faucet sits in the center of your new or exi󰍰ing
hole.
3. Under the sink in󰍰all the Rubber Washer and the
Tension Hand Screw (see design) onto the Threaded
Faucet Stem. Make sure they are in󰍰alled all the way up
the 󰍰em.
4. Attach the Union Connector to the Threaded Faucet
Stem, and then insert the Blue Tube into the Union
Connector.
Open and
Closed
Position
Closed Open
Counter Top
Pre-Assembled
Base Plate &
Rubber Washer
Rubber Washer
Union
Connector
*Faucet Design
May Vary
Tension
Hand Screw
Threaded
Faucet Stem
1/4” Blue
Color Tube
Tubing Quick Connect Guide
To Cut Tubing
Make your cuts again󰍰 a at cutting surface with a razor blade, or use a handheld tube cutter. Any cuts to your
Tubing mu󰍰 be perfectly 󰍰raight.
NOTE! Improperly cut Tubing may leak water or fail to lock into Fittings.
Wait until all elements of your Elite RO are in their nal locations before cutting your Tubing.
Make sure you measure the length you will need before cutting.
Attach Tubing
Push Tubing in 󰍰raight and level with
the Collet. The Tubing will go 5/8ths of
an inch into the Collet before the lock
is activated. Pull out on the Tube to
make sure the lock has activated and the
Tubing is secure.
NOTE! Once connected, make sure to
check tubing is secure.
5/8”
5/8”
Insert or Remove
Locking Clips
To lock a Tube in place make sure the
Tubing is fully inserted then slide the
open end of the Clip between the Collet
and Fitting. The Clip mu󰍰 be removed
before the Tubing can be removed. To
remove the Clip pull away until it slides
out from between the Collet and Fitting.
The tubing in your Elite RO uses a Quick
Connect locking mechanism to lock the
Color Coded Tubing in place. Be careful
not to damage your tubing as you
unpack it.
NOTE! Make sure to remove any
plugs before attempting to insert
tubing.
Release Tubing / Plugs
If there is a Locking Clip on the Collet it
mu󰍰 be removed before the Tubing can
be released. Push and hold the Collet in
to release the lock while pulling out on
the Tube / Plugs.
NOTE! Collet mu󰎤 be held down while
pulling up on the tube to release the
tube.
Hold
Down
Pull
Up
Unlocked Locked
Locking
Clip
Plug
Collet
Fitting Modern Faucet

1110
Feed Water Adapter Valve
NOTE!
If your Cold Water Valve is too old or weak to
connect to directly Option A you can connect
at the top of the line where the faucet connects
Option B (if applicable, some sinks do not have
this connection point).
CAUTION!
The water supply to the unit MUST be from
the COLD WATER LINE. Using HOT WATER
will severely damage your Elite RO.
DO NOT CONNECT
TO HOT WATER LINE!
NOTE!
On single-handle faucets the hot water may have
to be turned o to prevent hot water crossover
(only during your r󰍰 in󰍰allation).
If water 󰍰ill continues to come out of the faucet
with the Cold Water Valve turned o, then the
main water supply mu󰍰 be turned o as well.
1. Locate the Cold Water Valve underneath the
sink and turn it o completely. Next, open the cold
water handle on your sink to release any pressure
by expelling any exi󰍰ing water. Check to make
sure the water has 󰍰opped owing completely
before proceeding. B
A
Hot Water Line
Cold Water Line
2. As shown below, the Feed Water Adapter Valve can be used for 3/8” or 1/2” feed line plumbing.
Next, use an adju󰍰able wrench to secure the Feed Water Adapter Valve either directly to the Cold Water
Valve Option A or further up in the line before the faucet Option B (if applicable).
Make sure your Feed Water Adapter Valve is in the closed position when in󰍰alling it.
Using the Feed Water Adapter Valve
During in󰍰allation leave your Feed Water Adapter Valve in the “CLOSED” position until Sy󰍰em Startup. The Feed Wa-
ter Adapter Valve controls all water coming into your Elite RO. If for any reason you need to 󰍰op incoming water turn
the Feed Water Adapter Valve to the “CLOSED” position. Always turn this valve o before replacing lters, if a leak is
discovered, or when shutting down the sy󰍰em.
CLOSEDOPEN WARNING!
INCOMING WATER
PRESSURE SHOULD
NOT EXCEED 80 PSI
NOTE!
Do Not Use Teon Tape!
Use your wrench to tighten the connection, be careful not to over tighten.
Simply switch the Adapter
Nut (see left image) from
one side of the Adapter
Valve to the other.
3/8” Connection1/2” Connection
Adapter Nut
Adapter Nut

1312
Note! Please avoid contact of any liquid to the compressed textile. Failure to do so will activate the textile
and shut the incoming water. Textile will not work if pla󰎣ic wrap is not removed.
Please do not re-use Leak Stop pads once activated.
4. Take the pla󰍰ic wrap o of the Compressed
Textile then place the Textile inside the Leak Stop
Valve as shown above. (You may wish to insert the
Compressed Textile after Sy󰍰em Startup is complete
in case of early monitored leaks).
INOUT
Flow Closed Position
5. Turn the Stop Switch down and the
Leak Stop Valve is ready.
Red
Tube
White
Tube
INOUT
Flow Open Position
2. Position the Leak Stop Valve on the oor
of the same cabinet (so any leaking water will
make contact with the valve) beside the sy󰍰em
and use the two screws to secure the Valve to the
cabinet oor. (Place Leak Stop Valve on the oor
beside the Elite RO).
3. Connect one end of the Red Tubing into the Feed Water Adapter Valve and connect the other end of the Red
Tubing into the hole marked “IN” on the Leak Stop Valve. Then connect one end of the White Tubing into the hole
marked “OUT” on the Leak Stop Valve and connect the other end of the White Tubing into the connection marked
“FEED” located in the back of the sy󰍰em.
Red TubeWhite Tube
INOUT
1. Position the Elite RO in the desired
permanent location.
Leak Stop Valve
The Drain Saddle is used to connect the Black Drain Line to the drain pipe under the sink. The Drain Saddle is
designed to t around a 󰍰andard 1.5 inch OD (outer diameter) drain pipe. The Drain Saddle should always be in󰍰alled
above (before) the P-Trap and on a 󰍰raight vertical or horizontal section of pipe.
To avoid clogging the drain line with debris do not in󰍰all the Drain Saddle after the drain pipe meets a garbage
disposal or dishwasher drain. Refer to the image below to see ideal Drain Saddle locations.
1. Once you have found where your Drain Saddle will go on the Drain Pipe make a mark for the opening there with a
marker or pencil.
2. Use your drill and an appropriate 1/4 inch (6.35mm) drill bit to drill a hole at your mark. Be careful to drill through
one side of the pipe and 󰍰abilize your pipes while drilling to avoid damaging them.
3. Find the half of the Drain Clamp with a hole in its center. Then remove the backing from the Foam Gasket (the
foam circle at the center of the Gasket is disposable). Make sure to align the Foam Gasket hole with the Drain Clamp
hole and 󰍰ick the adhesive side of the Gasket to the inner wall of the Drain Clamp half.
4. Take the half of the Drain Clamp without the Foam Gasket and insert a nut into the recess on each side.
5. Position both halves of the Drain Clamp on the drain pipe with the clamp’s opening aligned over the drilled hole.
The Foam Gasket will be between the drain clamp and the drilled hole. Push your 1/4 inch drill bit through both holes
(the Drain Clamp hole and the hole in the Drain Pipe) and remove to verify that the clamp is properly aligned with the
hole you drilled.
6. Secure the Drain Clamp halves together in place on the Drain Pipe. Screw the bolts through the Drain Clamp half
with the Foam Gasket and into the half you in󰍰alled the nuts into. (Do not over tighten. Make sure there is equal
space on both sides between the Drain Clamp halves.)
P-Trap
Garbage
Disposal
Nut
Black Tube/Drain Line
Foam Gasket
Drain
Clamp
Drain Pipe
1/4” Hole
Bolt
Drain Saddle
Mount Drain Saddle
at either location
OK
OK
OK
WARNING!
Never mount there!
X
X
X

1514
1. Turn the Tank Valve to the Closed position (refer to
page 14).
2. Open the water supply to the Elite RO (use Cold Water
Supply and Feed Water Adapter Valve, refer to pages 10
and 11) (Make sure the main water supply is also on)
3. Open handle on the RO Faucet (refer to page 9) and
wait up to 10 minutes for water to 󰍰art dripping from
faucet. Let the water drip for 5 minutes.
4. Close the handle on the RO Faucet and wait 10
minutes for pressure to build. Then carefully check your
Elite RO for any leaks (Feel or visually inspect every
connection point for leaks. If a leak occurs, turn the Feed
Water Adapter Valve OFF, refer to page 16).
5. Turn the Tank Valve to the Open position.
6. Allow the Water Storage Tank to ll completely (this
takes about 2-3 hours depending on your incoming
water pressure). Water ow to sy󰍰em will 󰍰op once the
Tank is lled.
7. Flush the sy󰍰em by opening the RO Faucet handle
until the 󰍰ored water is completely emptied and the ow
is reduced to a trickle (about 1-5 minutes).
8. Close the RO Faucet handle and allow the Tank to ll
again.
9. Repeat 󰍰eps 6-8 three more times (about 6-9 hours).
(Occasionally check for leaks during this time)
10. After the 5th tank is lled you may drink the water.
11. Check for leaks daily during the 1󰎣 week of use
and periodically thereafter.
Filter and RO Membrane Storage
• Store unopened lters in an airtight container away
from direct sunlight to prevent them from absorbing air.
This prolongs the shelf life of the lters and avoids any
possible odors or contamination from the air.
• Using this method it is okay to 󰍰ore lters for several
years. Store in a cool, dry, dark place (avoid heat
and moi󰍰ure contamination), in a room temperature
controlled environment.
Extended Sy󰎣em Non-Use
• If you will not be using the Elite RO for two weeks or
more you will need to follow the “Vacation Mode” guide
on page 16.
Re󰎣arting The Sy󰎣em
1. Fully open the Feed Water Adapter Valve, Cold Water
Supply (pages 10 and 11), and the Tank Valve (page 14).
2. Open the RO Faucet handle and fully empty the tank
before turning the Faucet handle o.
3. Let the sy󰍰em rell with water (this takes 2-3 hours).
You can open the RO Faucet briey to release any air
trapped inside the sy󰍰em while it’s lling. (Be sure
to check for new leaks during the r󰍰 24 hours after
re󰍰arting.)
4. After the Water Storage Tank has lled drain the entire
sy󰍰em by opening the RO Faucet until the water ow is
reduced to a slow trickle. Then close the Faucet.
5. Repeat 󰍰eps 3 and 4 three times to fully ush the
sy󰍰em (6-9 hours).
System Startup
System Maintenance
Time E󰎣imate: 8-12 hours (We recommend running 4 full tanks of water through your new sy󰍰em. Each tank should
take 2-3 hours, depending on your home’s water pressure levels).
NOTE! Do not drink water from your new sy󰎣em until you have completed Sy󰎣em Startup. The ushing
process is needed for your lters to begin working.
NOTE! Do not send water through your fridge until ushing is complete, carbon nes ushed during
󰎣artup will clog your refrigerator.
NOTE! You may notice that the water has a milky color during the 1󰎣 week. This is an indication of air
bubbles in the water. This is normal during this period and the water is safe to drink.
These recommendations are intended for maximum eciency of your Elite RO.
NOTE! If the Elite RO is connected to a refrigerator do not drain the sy󰎣em through the refrigerator water
dispenser. The excess carbon nes from the new carbon lter will clog the internal fridge lter.
Water Storage Tank
NOTE! Do not tamper with the air valve on
the lower side of the Water Storage Tank. It
has been preset at 7-10 PSI.
1. Open the Water Storage Tank box.
2. Screw the Tank Valve onto the threaded 󰍰em.
Make sure it is tight (no need for Teon tape), but
do not over tighten.
3. Place the Water Storage Tank near the Elite RO
in the desired location. The Tank can 󰍰and up
󰍰raight or lie on its side.
4. Connect the Yellow Tubing to the connection
marked “TANK” on the back of the sy󰍰em, then to
the Tank Valve (see G to H on pages 2-3).
5. Keep the Tank Valve in the Closed Position until
Sy󰍰em Startup.
NOTE! If after 3-5 hours your tank does not ll,
shut o the sy󰍰em, and connect the tank directly
to the cold water supply (using connections H to
A as seen on pages 2-3 (bypassing the Elite RO)),
and allow the tank to ll for about 1 minute. Then
reconnect to your sy󰍰em as normal and empty
the tank through faucet. This will help activate the
tank bladder.
A. Tank Thread
B
A
B. Tank Valve
OPEN POSITION CLOSED POSITION
NOTE! The Tank Valve only controls water leaving
the Water Storage Tank. To 󰍰op all incoming
water use the Feed Water Adapter Valve.

1716
Does this sy󰎣em lter Fluoride, Lead, Pharmaceuticals, and Arsenic?
Yes, as well as Cyanide, Phosphate, Pe󰍰icides, Sodium, Cadmium, Sulfates, and many other contaminants
up to certain levels. You may need other changes to media for high levels of these sub󰍰ances.
What PSI do I need? What is the operating pressure?
The minimum PSI for the sy󰍰em is 40 and the maximum PSI is 80. If your PSI is too low you can purchase a
Boo󰍰er Pumps to aid your sy󰍰em. Let us walk you through these options; call us at 1-800-992-8876 or visit
expresswater.com
Does this sy󰎣em soften water?
Your Elite RO will soften water. However, hard water does reduce the lifespan of your Filters.
Does it 󰎣op lling automatically when lled? Why is the drain line
con󰎣antly owing?
The Elite RO does 󰍰op lling automatically when tank is lled (2-3 hours). If your drain line is con󰍰antly
owing this is a sign that your incoming water pressure is too low, or your lters may need to be replaced.
Can I in󰎣all this sy󰎣em in the basement? If so, will it aect the eciency of
the Elite RO?
Yes, the Elite RO can be in󰍰alled in a basement. However, if you do not have adequate water pressure you may
need to purchase a Delivery Pump as needed. Contact Express Water and we’ll help you nd your solution.
What is the discharge rate?
The typical discharge range is one to three gallons for every one gallon produced. Your water pressure,
incoming water quality, and water temperature will aect your Elite RO’s discharge rate.
Why does it take so long to ll up the tank?
The purication process takes some time on its own. However, some water takes longer to process. Your
water pressure, incoming water quality, and water temperature will all aect how quickly your Elite RO lls
the Water Storage Tank.
How often do I change Filters? Is there an indicator?
The lters should be changed every 1 year. There is no direct indicator for lter changes. However, if you
notice a drop in water quality before the 1 year mark this may mean that due to your water quality you
lter has degraded. If you reach 1 year without noticing a change in ta󰍰e you should 󰍰ill change your lter
at this point as they are no longer viable.
Can I connect this sy󰎣em to a refrigerator or icemaker?
Yes, you may need an Express Water Refrigerator Kit to do so. In some cases, your situation may require a
separate tank or Delivery Pump depending on how far away your refrigerator is from the sy󰍰em. Contact
Express Water and we’ll help you nd your solution.
FAQ’s
Vacation Mode
When you plan to not use your Elite RO for 2 weeks or more the Feed Water should be Turned O to prevent
exposure to water pressure uctuations. Locate the red Feed Water Adapter Valve connected to your Cold Water
Supply (refer to page 11).
Turn O Sy󰎤em: Turn the red Feed Water Adapter Valve to point away from the Red Tubing connection (in the
Closed position, page 11) to close the water supply to the sy󰍰em.
Turn On Sy󰎤em: Turn the red Feed Water Adapter Valve to point towards the Red Tubing connection (in the Open
position, page 11) to open the water supply to the sy󰍰em. Please ush 1-2 tankfuls to reactivate lters.
Troubleshooting
NOTE! Turn o the sy󰎣em before servicing or inspecting.
Milky colored
water
Air bubbles in
the water
- Air in system
Noise from the
system
Slow
production or
no water from
RO Faucet
Water taste or
an oensive
smell
No drain water
Leaks
No water
- Air gap in Faucet
- Location of Drain Saddle
- Restrictions in drain line
- System just starting up
- Air pressure in Water Storage
Tank is low
- Tank Valve is closed
- Low water pressure
- Crimps in tubing
- Clogged Prelters
- Fouled RO Membrane
- Drain line clogged
- Inline Post Carbon Filter is depleted
- Fouled RO Membrane
- Sanitizer not ushed out
- Clogged Flow Restrictor
- Fittings are not tightened
- Reinforce tubing(s) into connections
- Twisted O-Ring
- Misalignment of hole in Drain Saddle
- Threaded Connections
- Check Leak Stop Valve
- Check Feed Water Adapter Valve
* Air in the system is a normal occurrence with
initial startup of the Elite RO. This milky look
will disappear during normal use within 1 to 2
weeks.
* Will disappear after system shutdown.
* Relocate the Drain Saddle to above P-Trap.
* Blockage sometimes caused by debris from
garbage disposal or dishwasher.
* Normally it takes 2-3 hours to ll the tank.
Low water pressure and / or temperature can
reduce production rate.
* Add pressure to the storage tank. The
pressure should be 8-10 PSI when the tank is
empty.
* Add a booster pump.
* Make sure tubing is straight.
* Replace Filters.
* Replace Inline Post Carbon Filter.
* Replace RO Membrane.
* Drain Water Storage Tank and rell it.
* Replace the Flow Restrictor.
* Tighten ttings as necessary.
* Replace the O-Ring.
* Realign Drain Saddle.
* Replace Teon Tape with 7-10 rounds.
* Refer to page 13
* Refer to page 11
Problem Cause Solution

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We Cover
This warranty covers any defects in the parts or manufacturing of your Express Water Elite RO. We will give you new
replacement parts in exchange for any defective parts.
What to Do
Give us a call at 1-800-992-8876 or send an email to [e-mail] and describe the problem to
our support. Be sure to have a copy of your purchase conrmation email or receipt. Our support will verify that the
product and problem are under warranty and help you arrange to send your defective part back to Express Water
with your receipt and contact information (name, address, phone number, email address).
Support will help arrange sending of the defective part, the delivery of your replacement part, as well as guiding you
through the in󰍰allation.
Time Covered
This warranty is eective for 1 full year from the date of original purchase.
Not Covered
This warranty does not cover labor for removal or in󰍰allation, accumulation of dirt or grime (you are responsible
for your own cleaning), sy󰍰ems with the serial number removed or altered, damage from improper 󰍰orage (high
or low temperature, sun damage, etc), damage from a sy󰍰em not in󰍰alled as in󰍰ructions directed, anyone other
than original purchaser, damage from sy󰍰em abuse or unintended operation of sy󰍰em, acts of God, improper water
source, modication, negligence, commercial use of the sy󰍰em, Filters, RO Membrane, incidental damages from
sy󰍰em failure, sy󰍰ems used with parts not provided by Express Water (including tanks, lters, faucets, pumps, diverter
valves), or cosmetic damages.
Your State
Some 󰍰ates has further regulation on damages and warranty coverage.
You may have other rights depending on your 󰍰ate.
For warranty que󰍰ions, service, or help give us a call
Monday - Friday 10 am to 5 pm PST:
1-800-992-8876
Express Water Inc. 12730 Raymer St, Unit 1, North Hollywood, CA 91605
Email us:
[e-mail]
1 Year Limited Warranty
Can I reuse discharge water?
Never consume discharge water. With proper in󰍰allation it is possible to utilize your discharge water
for outdoor use. Contact Express Water to speak with a qualied representative who can give you more
information based on your situation.
How long does the sy󰎣em la󰎣? How long does the tank la󰎣?
With proper maintenance and average water quality an Elite RO should la󰍰 5-10 years. The water 󰍰orage
tank usually la󰍰s 3-5 years before we recommend replacing it.
Why are there bubbles in the water?
For Alkaline Sy󰍰ems it is normal to have more bubbles in your water because of the higher oxygen
content. Bubbles in your water is a common issue, but they only aect the appearance of your water and
pose no risk. There can frequently be air trapped inside any plumbing sy󰍰em, so the air may be coming
from your home’s plumbing and not the Elite RO. Trapped air happens frequently when you change a lter,
when there is a leak in your sy󰍰em or plumbing, or even when there is con󰍰ruction in your area. Check
your sy󰍰em carefully for any leaks or unexplained moi󰍰ure. You may need to carefully tilt the sy󰍰em
various directions then set it back in place to help release trapped air.
Does this produce aquarium safe water?
Alkaline water is NOT safe for aquatic life. The PH and minerals of Alkaline water are not good aquariums,
while the water is perfectly safe for human consumption.
Why do I need to ush the sy󰎣em?
New lters (or lters that have experienced extended disuse) can develop carbon residue. We recommend
lling and emptying the Water Storage Tank four times (which can take 8-12 hours) to release any extra
carbon before the water is safe to drink. Flushing the sy󰍰em also helps activate the membrane lter pores
for optimal performance.
How much water can the Water Storage Tank hold?
The maximum capacity of the tank is 3.2 gallons. However, the typical tank reaches 2-2.5 gallons. Your
Water Storage Tank’s capacity depends on your incoming water pressure. Lower water pressure means the
tank will hold less water.

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Express Water Inc. 12730 Raymer St, Unit 1, North Hollywood, CA 91605
1-800-992-8876 • [e-mail] • www.expresswater.com