
FAQs Queions? Call us at 1-800-992-8876 or visit www.expresswater.com
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Does this syem lter Fluoride, Lead,
Pharmaceuticals, and Arsenic?
Yes, as well as Cyanide, Phosphate, Peicides,
Sodium, Cadmium, Sulfates, and many other
contaminants up to certain levels. Depending
on incoming water quality, you may need
pretreatment for high levels of certain
contaminants.
What PSI do I need? What is the operating
pressure?
The minimum PSI for the syem is 45 and
the maximum PSI is 80. If your PSI is too low
you can purchase a Booer Pumps to aid
your syem. If your PSI is too high you can
purchase a Pressure Regulator to reduce your
pressure to acceptable levels. Let us walk you
through these options.
Does it op lling automatically when
lled? Why is the drain line conantly
owing?
The RO Syem does op lling automatically
when tank is lled (2-3 hours). If your drain
line is conantly owing this is a sign that
your incoming water pressure is too low, or if
lters need replacing.
Can I inall this syem in the basement?
If so, will it aect the eciency of the RO
Syem?
Yes, the RO Syem can be inalled in a
basement. However, if you do not have
adequate water pressure you may need to
purchase a Demand Delivery Pump. Contact
Express Water and we’ll help you nd your
solution.
What is the discharge rate?
The typical discharge range is one to three
gallons for every one gallon produced. Your
water pressure, incoming water quality,
and water temperature will aect your RO
Syem’s discharge rate.
Why does it take so long to ll up the
tank?
The purication process takes some time on
its own. However, some water takes longer to
process. Your water pressure, incoming water
quality, and water temperature will all aect
how quickly your RO Syem lls the Water
Storage Tank.
How often do I change Filters? Is there an
indicator?
The Sediment, Granular Activated Carbon,
Activated Carbon Block, Deionization and
Alkaline Filters should be changed every 6
months. The RO Membrane and Inline Po
Activated Carbon Filter should be changed
every 12 months at the same time as the
second change of the 6 month lters. The
UV Bulb of the Ultraviolet Sterilizer should
be changed every 6-12 months. If the UV
bulb needs to be changed early it will alert
you with either a red light or beeping noise
from the black box (electric balla on the
power cord). There is no direct indicator for
lter changes. However, if you notice a drop
in water quality before the 6 or 12 month
mark this may mean that due to your water
quality you lter has degraded. If you reach
6 or 12 months without noticing a change in
tae you should ill change your lter at this
point, as they are no longer viable.
What is the dierence between GAC and
ACB carbon lters?
GAC and ACB lters are both made with
100% Organic Coconut Shell Carbon, the only
dierence is the formation of each lter. ACB
Block lters are much more tightly packed,
while the GAC is granular loose carbon. The
compact nature of the ACB means that even
the smalle particles and contaminants
cannot pass through the lter and placed as
the Po lter on the bottom
Will the Coconut Shell Carbon Filter
trigger a coconut allergy?
Depending on the severity of the allergy, the
carbon lter may trigger an allergic reaction.
Can I add additional lters to my current
syem?
Yes, each syem is fully upgradeable. Check
the Upgrades and Accessories section
on page 22 or on our website for more
information.
Can I connect this syem to a refrigerator
or ice maker?
Yes, you may need an Express Water
Refrigerator Kit to do so. In some cases, your
situation may require a separate tank or
Delivery Pump depending on how far away
your refrigerator is from the syem. Contact
Express Water and we’ll help you nd your
solution.
How do I get clear ice?
Lower freezer intensity slightly to allow water
to freeze slower and allow trapped air to
escape during freezing.
Can I reuse discharge water?
Never consume discharge water. With
proper inallation it is possible to utilize your
discharge water. Contact Express Water to
speak with a qualied representative who can
give you more information based on your
situation.
How long does the syem la? How long
does the tank la?
With proper maintenance and average water
quality an RO Syem should la 5-10 years.
The water orage tank usually las 3-5 years
before we recommend replacing it.
Can I change my 50 GPD (Gallons Per Day)
syem to 100 GDP? If so, how?
Yes, to do so, you will need dierent parts
(such as the RO Membrane and Flow
Rerictor). Contact Express Water and we will
help you arrange your upgrade.
Why are there bubbles in the water?
(NOTE - For Alkaline Syems it is normal to
have more bubbles in your water because of
the higher oxygen content.)
Bubbles in your water is a common issue,
but they only aect the appearance of your
water and pose no risk. There can frequently
be air trapped inside any plumbing syem,
so the air may be coming from your home’s
plumbing and not the RO Syem. Trapped
air happens frequently when you change a
lter, when there is a leak in your syem or
plumbing, uctuation in pressure, or even
when there is conruction in your area.
Check your syem carefully for any leaks
or unexplained moiure. You may need to
carefully tilt the syem various directions
then set it back in place to help release
trapped air.
Does this produce aquarium safe water?
RO Deionization Syem - The Deionized
water is safe for appropriate aquatic life. Be
sure to te your water regularly to make sure
it is safe for your aquarium.
All other syems - We sugge inalling our
Deionization Filter Upgrade to create water
for aquatic life.
Why do I need to ush the syem?
The ushing process helps activate lters and
open pores for ecient ltration. In addition,
new lters (or lters that have experienced
extended disuse) can develop carbon residue.
We recommend emptying the Water Storage
Tank four times (which can take 8-12 hours)
to release any extra carbon before the water
is safe to drink.
How much water can the andard Water
Storage Tank hold?
The maximum capacity of the tank is 3.2
gallons. However, the typical tank reaches
2-2.5 gallons. Your Water Storage Tank’s
capacity depends on your incoming water
pressure. Lower water pressure means the
tank will hold less water.
What should I do in a boil water advisory?
As long as all of your lters are working
properly you can drink water from your RO
syem without boiling. You MUST replace all
of your lters after the order is lifted. While
the syem will lter large amounts of harmful
agents, it can damage your lters and
cause bacteria to grow. You should follow
sanitization inructions when replacing the
lters.
Does this syem soften water?
Your RO Syem will soften water. However,
hard water does reduce the lifespan of your
Filters.
What if I need to produce more water?
There are a lot of solutions to this problem;
it’s possible to upgrade your drinking water
syem with some specialty equipment, or
we can help you with other solutions. Ju
contact us and we can help you nd the
solution that be ts your home.