Extractor Corporation SUITMATE User manual

©2022 Extractor Corporation 115 V, 60 Hz, 8.6 A SUITMATE®Unit
1
TROUBLESHOOTING GUIDE
115 V, 60 Hz, 8.6 A SUITMATE® Unit
If you are experiencing diculty with your SUITMATE®unit, please read through the following pages
to see if the problem you are experiencing is described. If so, please follow the troubleshooting
steps to attempt to x the problem. If further assistance is required, please contact the factory for
further recommendations at:
(Toll Free) 800-553-3353, (Telephone) 847-742-3532, or (E-mail) [e-mail].
Problem: The unit is not working. There is no sound, no hum, and no noise at all when the lid
is depressed.
• Is there power to the unit? An A.C. voltmeter set to the appropriate range can be used to check
for power by measuring across the “LINE” side of the GFCI. The GFCI can be accessed from the
bottom of the unit.
• If there is no power, check the wire connections to the GFCI and check the power at the
main circuit breaker
• If there is power to the unit, check to see if the GFCI is tripped o. Attempt to reset the
GFCI by pressing the “TEST” button followed by the “RESET” button.
• If the GFCI cannot be reset, it may be faulty and in need of replacement.
• If the GFCI resets and the unit still is not working, please proceed to the next
troubleshooting steps.
• Can you hear the Micro Switch engaging (indicated by a faint clicking sound)? If not, the Micro
Switch may be out of alignment and require adjustment. The Micro Switch is located on the
backside of the unit. In order to access it, the unit will need to be removed from the wall.
• On the backside of the unit, there is a stainless steel box. Remove the box cover. The Micro
Switch is located on the right hand side of this box and has a small wire cable attached to
a copper arm. Check if the Micro Switch is engaging properly by depressing the Lid while
still maintaining visual contact with the Micro Switch.
• Does the wire cable pull up on the arm of the Micro Switch? If the arm is moving but
does not make an audible “click,” the Micro Switch needs to be adjusted. Please refer
to our website www.suitmate.com under RESOURCES for further instruction.
• Does the wire cable not move at all? This could indicate a broken Actuator Screw.
Please refer to our website www.suitmate.com under RESOURCES for further
instruction.
• Is there power after the Timer? With the Lid depressed, use an A.C. voltmeter set to the
appropriate range to check for power at the #4 (or COM) connection on the Timer.
• If there is no power at that connection point, the Timer may be faulty and in need of
replacement.
• If the Timer is functioning properly, the power reading at the #4 (or COM) connection will
last for approximately 7-8 seconds and then shut o.
Problem: The unit is humming when the Lid is depressed, but the Basket is not spinning.
• Does the Basket spin freely? With the Lid in the open and upright position, use a piece of bar
stock or a wood 5 cm x 10.2 cm (2 in x 4 in) to manually depress the two Brake Rods that come
up through the Top on each side of the opening for the Basket. Simultaneously depress both
Brake Rods approximately 1.3 cm (1/2 in) and attempt to spin the Basket. With the Brake Rods
depressed, it should take very minimal force to spin the Basket.
CAUTION!
Make certain the main electrical power to the unit is turned o – and locked
out – before beginning work on the SUITMATE®unit.

©2022 Extractor Corporation 115 V, 60 Hz, 8.6 A SUITMATE®Unit
2
• If the Basket spins freely, the problem may be due to a loose wire or a broken motor
component. Remove the end cap from the bottom of the motor to visually inspect the
motor components for cracks, frayed wires and broken wires. If anything is found to be
broken, contact Extractor Corporation for additional assistance or replacement parts.
• If the Basket does not spin freely or at all, the problem may be due to an obstruction within
the unit or faulty motor bearings. Check for signs of an obstruction within the unit by gently
pulling the Basket aside and, with a ashlight, look down inside the unit for something
wrapped around the Basket or Brake Disc (located around the bottom of the Basket). If
foreign objects are found, try to pull them out with a long hook or other instrument. If
the obstruction cannot be removed in this manner, the Top and Sub-Top may need to be
removed to fully access the inside of the unit. Please refer to our website
www.suitmate.com under RESOURCES for further instruction.
• If no signs of an obstruction can be seen, the issue may be faulty motor bearings.
Please contact Extractor Corporation for additional troubleshooting regarding this issue.
Problem: The unit is humming as soon as power is engaged and before the Lid is depressed.
This could be caused by either a faulty timer or an over-adjustment on the Micro Switch.
• To test for a faulty timer in this instance, place the Lid in the open and upright position and use
an A.C. voltmeter set to the appropriate range to check for power at the #4 (or COM) connection
on the Timer.
• If there is power at the #4 (or COM) connection on the Timer with the Lid in the upright
position, the Timer is faulty and should be replaced.
• To check the adjustment on the Micro Switch, please refer to our website www.suitmate.com
under RESOURCES.
Problem: The unit is leaking.
The SUITMATE®unit does not have any seals or gaskets that can wear or break down. Leaking
is primarily caused by an obstruction within the interior drain channel, drain hose, or P-trap (if
applicable). The interior drain channel is a 5 cm (2 in) U channel that runs around the perimeter
of the interior of the unit. Check for an obstruction by gently pulling the Basket aside and, with a
ashlight, look down inside the unit for something blocking the drain channel or drain opening.
If foreign objects are found, try to pull them out with a long hook or other instrument. If the
obstruction cannot be removed in this manner, the Top and Sub-Top may need to be removed
to fully access the inside of the unit. Please refer to our website www.suitmate.com under
RESOURCES for further instruction.
Problem: The GFCI is tripping o every time the unit is run.
• The SUITMATE® unit should be connected to a 115 V, 60 Hz, 20 A dedicated circuit. If the unit
is connected on a circuit with other items or appliances, it is possible that the initial draw of
the unit could be overloading the circuit causing the GFCI to trip o. If the SUITMATE® unit is
not on a dedicated circuit, switch it to a 115 V, 60 Hz, 20 A dedicated circuit and verify that the
problem is resolved.
• If the SUITMATE® unit is already on a 115 V, 60 Hz, 20 A dedicated circuit, the GFCI may be
faulty, have a loose connection, or there may be a short within the unit.
• Verify that all wires are securely connected on both the “LINE” and “LOAD” sides of the
GFCI. If a loose connection is found, correct it, restore power and verify that the problem is
resolved.
CAUTION!
Make certain the main electrical power to the unit is turned o – and locked
out – before beginning work on the SUITMATE®unit.

©2022 Extractor Corporation 115 V, 60 Hz, 8.6 A SUITMATE®Unit
3
• If a loose connection is not found or the GFCI still trips o, turn o the main electrical power
to the unit and bypass the GFCI. Connect the unit direct to a ground wall circuit and see if the
main circuit breaker trips o. If the main circuit breaker does not trip, the GFCI is most likely
faulty and should be replaced. If the main circuit breaker does trip, there is probably a short
within the unit. Please call Extractor Corporation for additional troubleshooting assistance.
Problem: The GFCI is tripping o at random times, no specic pattern or reason.
• The SUITMATE® unit should be connected to a 115 V, 60 Hz, 20 A dedicated circuit. If the unit
is connected on a circuit with other items or appliances, it is possible that at the random time
when the unit is running at the same time as another appliance on the circuit, the circuit could
become overloaded and cause the GFCI to trip o. If the SUITMATE® unit is not on a dedicated
circuit, switch it to a 115 V, 60 Hz, 20 A dedicated circuit and verify that the problem is resolved.
• If the SUITMATE® unit is already on a 115 V, 60 Hz, 20 A dedicated circuit, the GFCI may be faulty
or have a loose connection.
• Verify that all wires are securely connected on both the “LINE” and “LOAD” sides of the
GFCI. If a loose connection is found, correct it, restore power and verify that the problem is
resolved.
Problem: The Basket takes longer than 1 second to stop when you lift the Lid.
There is a problem with the Brakes. Please take the unit out of service immediately and contact
Extractor Corporation.
Problem: The unit will run but takes a long time to reset before being able to run again.
This may indicate a faulty Timer, a faulty Motor Thermal Breaker, or an obstruction within the unit.
• To test for a faulty Timer, please refer to our website www.suitmate.com under RESOURCES for
instructions on bypassing the timer. If the unit functions normally once the timer is bypassed,
the timer should be replaced.
• If the unit takes more than 5 minutes to reset, there may be either an obstruction within the
unit that is causing friction while the unit is running or a faulty Thermal Breaker.
• Check for signs of an obstruction within the unit by gently pulling the Basket aside and,
with a ashlight, look down inside the unit for something wrapped around the Basket or the
Brake Disc (located around the bottom of the Basket). If foreign objects are found, try to
pull them out with a long hook or other instrument. If the obstruction cannot be removed
in this manner, the Top and Sub-Top may need to be removed to fully access the inside
of the unit. Please refer to our website www.suitmate.com under RESOURCES for further
instruction on removing these pieces.
• If no signs of an obstruction are visible, the issue could be a faulty Motor Thermal Breaker.
Please contact Extractor Corporation for additional troubleshooting regarding this issue.
Problem: The unit is making excessive noise when it is running.
• The patrons may not be operating the unit correctly. Test this by putting a swimsuit in the
Basket and pushing it all the way down, making sure that it is evenly distributed in the bottom
of the unit. Operate the unit.
• If the unit is still noisy under correct operation, attempt to run it empty. If the noise
remains even with the unit being empty, it could indicate faulty motor bearings or worn out
brakes. Please contact Extractor Corporation for additional information.
Note
If the above steps and suggestions have not resolved your problem, please contact Extractor
Corporation at:(Toll Free) 800-553-3353, (Telephone) 847-742-3532, or (E-mail) [e-mail].
CAUTION!
Make certain the main electrical power to the unit is turned o – and locked
out – before beginning work on the SUITMATE®unit.