EZ-ACCESS CONCIERGE Series User manual

Manufactured in the USA
1-YEAR WARRANTY. Please register at www.ezaccess.com/warranty-satisfaction.
© Homecare Products, Inc. All rights reserved. All text and images contained in this document are
proprietary and may not be shared, modified, distributed, reproduced, or reused without the express
written permission of EZ-ACCESS®, a division of Homecare Products, Inc.
14903 REV 11-09-15
Installation Manual
CONCIERGE™ Power Door Opener
Model No. CONCIERGE 23JL

Page | 2
U.S. Patent 7,418,8000 B1
Standard Parts List for CONCIERGE 23JL
Residential Jamb Mount Opener (Left Swing)
IMAGE
DESCRIPTION
QTY
CONCIERGE 23JL(MOTOR UNIT)
WITH SLIP FRICTION CLUTCH ARM,
ADJUSTABLE FOREARM AND SHOE, 9-FT
115VAC POWER CORD, AND 300mhz
RADIO RECEIVER WARNING: DO NOT
HANDLE CONCIERGE 23JL BY POWER
CORD.
1
DOUGHNUT MAGNET (PART NO. 2440)
1
#10 1-1/2” WOOD SCREWS
(4) –ATTACHING MOTOR UNIT TO DOOR
(2) –ATTACHING ARM SHOE TO JAMB
6
BINDING BOLTS
FOR ATTACHING UNIT TO DOOR WITH
THROUGH HOLES IN DOOR. (THESE ARE
USED IN PLACE OF THE WOOD SCREWS.)
4
BLANK LATCH PLATE
USED IN PLACE OF ELECTRIC STRIKE
1
DOOR STOP
MOUNTED ON DOOR HINGE
1

Page | 3
U.S. Patent 7,418,8000 B1
Optional Accessories List for CONCIERGE 23JL
Residential Jamb Mount Opener (Left Swing)
IMAGE
DESCRIPTION
CONCIERGE ESP
24VDC ELECTRIC STRIKE AND FACE PLATE
CONCIERGE PIM
WALL MOUNTED 4.5” SQUARE PUSH PAD
CONCIERGE KEM
WIRELESS PROGRAMMABLE KEYLESS ENTRY
SYSTEM
GARAGE DOOR STYLE TRANSMITTER
CONCIERGE RGD1 –SINGLE CHANNEL
CONCIERGE RGD2 –TWO CHANNEL
CONCIERGE RGD4 –FOUR CHANNEL
CONCIERGE RP1 –SINGLE CHANNEL
PENDANT STYLE TRANSMITTER

Page | 4
U.S. Patent 7,418,8000 B1
TABLE OF CONTENTS
Precautions and Requirements .......................................................................................................5
Door Stop........................................................................................................................................6
Mounting the Motor and Lever Arm Shoe ........................................................................................7
Lever Arm Adjustment .....................................................................................................................8
Electric Strike Installation ................................................................................................................9
Programming the Receiver............................................................................................................11
Operation ......................................................................................................................................12
Adjustments ..................................................................................................................................13
Changing Hand (Rotation of the Motor) .........................................................................................14
Main Circuit Board Features..........................................................................................................15
Troubleshooting.............................................................................................................................16
Available Configurations................................................................................................................17

Page | 5
U.S. Patent 7,418,8000 B1
1. PRECAUTIONS AND REQUIREMENTS
1.1. Precautions
1.1.1. Verify that you have the correct model number for your application. Reference model configurations
(page 17) to verify you have the correct unit. If not, see changing hand direction (page 14).
1.1.2. The door that the Concierge 23JL is to be mounted above should be plumb, square, and not warped.
The door should not stick to the jamb.
1.1.3. The door that the Concierge 23JL unit is to be mounted above should have standard butt hinges, void of
any springs. No other door open or close assist features should be attached to the door. 20 lbs. Of initial
force is applied at the leading edge of the door to begin the opening and closing actions. Flimsy or
improperly installed hinges may prevent the door opener from operating properly.
1.2. Power Requirements
1.2.1. This model is supplied with a 9 foot power cord that plugs into a 115v AC outlet. When the optional
electric strike is provided, it is supplied with 12 feet of low voltage wire to connect the electric strike plate
to the strike terminals on the main circuit board (page 11). The terminals are universal. WARNING: Use
caution and disconnect power when wiring electric strike.
1.3. Clearance Requirements
1.3.1. At least 6” of clearance above the top of the door is needed.
HINGE SIDE OF DOOR
6” MINIMUM CLEARANCE FROM TOP EDGE OF DOOR TO CEILING

Page | 6
U.S. Patent 7,418,8000 B1
2. DOOR STOP
2.1. Door Stop Installation: A hard door stop must be used to prevent the door from traveling past 90 degrees when
opening. A hinge mounted standard duty door stop is included in the Concierge 23DR package. To install this
door stop remove the hinge pin from the top door hinge. Reinsert the pin with the door stop in place. Adjust the
threaded post so the door stops at 90 degrees when open. NOTE: A heavy duty door stop (not included) is
recommended for heavier doors.
2.1.1. Remove the hinge pin.
2.1.2. Align door stop through hole.
2.1.3. Re-insert pin.
2.1.4. Adjust threaded post so door does not open past 90 degrees.

Page | 7
U.S. Patent 7,418,8000 B1
3. MOUNTING THE MOTOR UNIT AND LEVER ARM SHOE
3.1. Mounting the Motor Unit
WARNING: Wear safety goggles prior to drilling. With the wide edge of the motor mount plate flush to the
bottom of the jamb and 3 inches from the edge of the door, secure the mount plate with at least the 4 supplied
wood screws or binding post screws. Any holes in the mount plate may be used but it is advised to use the holes
in the outermost rows to follow best practice technique. Screw into door surfaces that are flush to the back side
of the motor mount plate. It is important the screws achieve a solid mount.
3.2. Mounting the Shoe
First, remove the shoe from the lower lever arm. With the center line of the shoe 1.75 inches below the bottom of
the narrow edge of the motor mount plate and 16 inches from the hinge side edge of the door, secure the shoe to
the door with 2 supplied wood screws.

Page | 8
U.S. Patent 7,418,8000 B1
4. LEVER ARM ADJUSTMENT
4.1. Attaching the Adjustment Arm to the Shoe
4.1.1. Loosen nut on adjustment arm.
4.1.2. Loosen the set screws in the clutch arm hub.
4.1.3. Adjust length of adjustment arm so when door is shut and arm is engaged in shoe, the clutch arm makes
a 90 degree angle to wall.
4.1.4. Bolt the adjustment arm in the center hole of the shoe bracket.
4.1.5. Tighten the adjustment arm nut and the set screws in the clutch arm hub.
4.1.6. Verify doughnut magnet is mounted to the side of clutch arm that faces the velcroed sensor 1/8” from the
clutch arm hub, centered on the arm. This triggers the motor to shut off when in operation.

Page | 9
U.S. Patent 7,418,8000 B1

Page | 10
U.S. Patent 7,418,8000 B1
5. ELECTRIC STRIKE INSTALLATION
5.1. Strike Installation: The Concierge 23JL door opener is designed so that the door can still be manually opened
without activating the unit. Therefore, it is necessary to have another mechanical feature to hold the door shut
when not in operation.
5.1.1. Blank Strike Plate: If no mechanical hold is required, the supplied blank latch plate can be installed in
place of the existing latch plate that is currently installed with the door hardware. NOTE: A cabinet style
magnet or ball detent (not supplied) may be used to hold the door in place.
BLANK LATCH PLATE
5.1.2. Electric Strike: The Concierge 23JL is designed to work with 24VDC electric strikes. If an electric strike
is supplied, follow the instructions included in the packaging from the electric strike manufacturer to
assemble the strike and install it in the door jamb. NOTE: Before installation make sure the strike is
set to your desired mode –fail safe or fail secure. Fail safe mode means that if the strike were to
fail, its latch will swing freely. If in fail secure mode and the strike were to fail, the latch will stay
locked. Therefore a person would be required to turn the door knob to open the door. The model
CONCIERGE ESP is provided in the fail secure mode, which is recommended.
ELECTRIC STRIKE AND FACE PLATE DISASSEMBLED
MODEL CONCIERGE ESP –24VDC SHOWN

Page | 11
U.S. Patent 7,418,8000 B1
5.2. Electric Strike Positioning: When installing the electric strike and face plate, position it in the door frame, front
to back, so that when the door is closed there is minimal gap between the strike plate latching surface and the
door latch. When closed, the door should have little to no wiggle room.

Page | 12
U.S. Patent 7,418,8000 B1
5.3. Connecting Electric Strike to Model 23JL
Once installed and positioned, use the two twisted 12 foot low voltage wires to connect to the terminals of the
electric strike. When the door opener is activated it will send a single shot 24VDC pulse to the strike to release
tension and allow the door to open. Once connected, route the wires in the door jamb so they do not obstruct
any door movement. Warning: Do not allow the wires to become pinched or pierced. Note: The supplied
strike (CONCIERGE ESP) has universal polarity. It does not matter which wire is connected to which
terminal.
6. PROGRAMMING THE RECEIVER
6.1. Receiver Switch SettingsYour remote transmitter and the receiver on the door opener need to have matching
dip switch configurations. Follow the instructions provided with the remote transmitter to properly set the
switches. (Single button remote shown here but same process holds true for any remote transmitter.)

Page | 13
U.S. Patent 7,418,8000 B1

Page | 14
U.S. Patent 7,418,8000 B1
7. OPERATION
CAUTION: Do not attempt to operate opener until both the motor unit and lever arm and shoe are securely fastened
to the door and jamb. Open and close the door manually a few times to ensure a fluid motion of the lever arm. This
helps to verify the mounting locations of the motor unit and shoe.
7.1. Operation
7.1.1. Plug the Concierge 23JL into 115v AC outlet.
7.1.2. Activate the door opener with a wireless remote transmitter. The door should open smoothly to 90
degrees, pause, and then close. To adjust the open dwell time and/or the close activation time refer to
Adjustments (page 13). CAUTION: DOOR SHOULD NEVER OPEN BEYOND 90 DEGREES.
BEYOND 90 DEGREES THE CLUTCH ARM ANDTHE LEVER ARM WILL SCISSOR, CAUSING THE
OPENER TO MALFUNCTION
7.1.3. Refer to Troubleshooting (page 16) for any issues you are encountering.
7.1.4. After adjustments have been made, secure the motor cover over the unit and route the power cord so it
does not obstruct the movement of the door. Power cord exits on the hinge side.
CAUTION: DOOR SHOULD NEVER OPEN BEYOND 90 DEGREES. BEYOND 90 DEGREES THE CLUTCH ARM
ANDTHE LEVER ARM WILL SCISSOR, CAUSING THE OPENER TO MALFUNCTION.

Page | 15
U.S. Patent 7,418,8000 B1
8. ADJUSTMENTS
8.1. Open Dwell Time: To adjust how long the door stays open before closing, use a screw driver to adjust “auto
close” on the control board. Turning clockwise will increase the time the door stays open. Turning
counterclockwise will decrease the dwell time. The dwell time can be adjusted from 0-30 seconds.
8.2. Closing Activation Time: To adjust how long the motor continues to rotate when closing the door, use a
screwdriver to adjust “close adj” on the control board. It is recommended that you adjust this to have the motor
continue to operate for two seconds after the door is completely closed. This will ensure consistent
repeatability. The clutch of the lever arm ensures that even if the door is shut or any obstacle is encountered,
the motor will not burn itself out. The clutch tension cannot be adjusted.
8.3. Opening Angle: The doughnut magnet on the underside of the clutch arm activates the sensor velcroed to the
motor. The motor is turned off when the magnet passes the sensor. The doughnut magnet and velcroed
sensor should be positioned so that the motor shuts off when the door is 75-80 degrees open and the door will
coast to a soft stop at about 90 degrees. CAUTION: A DOOR STOP MUST BE USED TO PREVENT THE
DOOR FROM TRAVELING BEYOND 90 DEGREES.

Page | 16
U.S. Patent 7,418,8000 B1
9. CHANGING HAND (ROTATION OF THE MOTOR)
9.1. Changing Hand in the Field: Reroute the power cord (and strike wire if applicable) so it exits the unit on the
hinge side of door. Reverse the two motor leads on M1 and M2 so the motor will run in the opposite direction.
To ensure correct positioning of the motor leads, perform the following steps:
9.1.1. Hold unit to new door or jamb position and note which motor lead (M1 or M2) is closest to the hinge
side of door.
9.1.2. Place unit on table and, if necessary, carefully remove the lead wires and reroute the blue wire to the
motor lead position closest the hinge side of door. This also positions the blue wire in the motor lead
position closest to the motor. The black wire then positions to the other lead.
9.1.3. When converting from door mount to jamb mount, refer to page 8 and perform the following steps:
9.1.3.1. Use “locktite” on the two clutch arm hub set screws so they will not loosen during operation.
9.1.3.2. Use “locktite” on the adjustment arm nut so it will not loosen during operation.
9.1.4. Once the lead wires are confirmed in the correct position, follow the proper installation guide to mount
the opener.

Page | 17
U.S. Patent 7,418,8000 B1
MAIN CIRCUIT BOARD
TERMINAL
FUNCTION
DESCRIPTION
COM
Common
Input wiring “common” connection.
O
Open & hold
On momentary signal it will cause an opening, or a stop and reverse if closing. Door will
timeout and close if dip switch #2 is “OFF.” If activated and maintained, door will stay
open.
C
Close input
N/A
SB
Single button input
Duplicates radio input. The following is the same for radio input- a signal will always
cause an opening except at the fully open position.
L/I
Lock/inhibit
When activated, the door will emergency stop and remain stopped until signal is
removed. If the door is at rest, either opened or closed, it will not accept a signal as long
as SL is activated. If L/I is activated while opening, door will stop. If the close timer (Dip
switch #2) is “OFF,” and L/I is activated during a closing cycle, the door will stop and
await another signal. This will meet the conditions of a safety mat condition.
TH
Timer hold open
If maintained, it will prevent automatic close. If there is a momentary contact, it will reset
the close time and the timer will begin timing when contact is released. This could be
used with a safety mat applications where the only concern is on the closing cycle as it
does not prevent an opening.
MOCT (Dip
Switch #1)
Manually open close timer
When switch is “ON” and door is opened manually to full open, door will time out and
manually close. When switch is “OFF” and the door is opened to full open, it will stay
open until a new signal is received.
CTOFF (Dip
Switch #2)
Close timer off
When switch is set to “ON” it will inhibit the close timer and the door will remain open
until a signal button, radio or close input is received.
CLOSE ADJ
Adjust motor activation
time when closing door
Turn clockwise to increase time that the motor is activated when closing the door. Only
small fractions of rotation are required to adjust the time.
AUTO CLOSE
Adjust dwell time of door
in open position
Turn clockwise to increase time that the door remains open. Turn counterclockwise to
decrease the time the door remains open. Only small fractions of rotation are required
to adjust the time.
POWER
INDICATOR
LED
Indicates power attached
LED is on when power is attached to unit. LED is off when no power is going to the unit.
POSITION
INDICATOR
LED
Indicates location of door
LED remains on until the magnetic switch is activated.

Page | 18
U.S. Patent 7,418,8000 B1

Page | 19
U.S. Patent 7,418,8000 B1
TROUBLESHOOTING
ISSUE
CAUSE
SOLUTION
Door does not open
Motor rotation configuration is
incorrect
Refer to “Changing Hand” on page 14
Strike plate does not activate
Verify strike is installed correctly by referring to manufacturer’s
instructions
Door does not open
wide enough
Improper lever arm installation
Refer to “Lever Arm Adjustment” on page 8
Improper placement of
magnet/sensor
Refer to “Lever Arm Adjustment” on page 8 and “Opening
Angle” on page 13
Door does not stay
open long enough
Incorrect setting
Refer to “Open Dwell Time” on page 13
Door does not shut
Incorrect setting for motor
activation time
Refer to “Closing Activation Time” on page 13
Incorrect setting of strike
Refer to “Electric Strike Installation” on page 9
Obstruction, weather stripping
Plumb and square the door. Replace warped door. Clear door
jamb or stop of obstruction. Stiff or thick weather-stripping may
need to be removed
Dip switch settings wrong
Align dip switch setting on page 11
Door does not latch/
door does not open
Strike improperly
assembled/aligned
Refer to “Electric Strike Installation” on page 9
Strike works
intermittently
Bad solenoid
Replace strike
Nothing happens
when transmitter
button is pressed
Transmitter switched to not
match receiver
See “Programming the Receiver” on page 11
Controller battery dead
Replace battery in transmitter
Blown fuse
Replace fuse (1 Amp 250V)

Page | 20
U.S. Patent 7,418,8000 B1
CONCIERGE MODEL 23 CONFIGURATIONS
DOOR MOUNT
Unit mounted on “pull”side of door
•Provided with regular forearm
•Motor shaft facing upward
•Power cord exits toward hinge side of unit
LEFT HAND DOOR
Door Mount (23DL)
RIGHT HAND DOOR
Door Mount (23DR)
JAMB MOUNT
Unit mounted to jamb on “push” side of door
•Provided with extended forearm
•Motor shaft facing downward
•Power cord exits toward hinge side of unit
LEFT HAND DOOR
Jamb Mount (23JL)
RIGHT HAND DOOR
Jamb Mount (23JR)