Facebook Portal Go User manual

Portal Go Reviewer’s Guide
This document will serve as a guide to walk through the setup of your Portal Go device.
Product Overview
Portal Go
Portal Go brings the best of Portal smart video calling to a new form factor, combined with a
10-inch screen, 12MP camera with an ultrawide field of view for more immersive video calls, and
the most requested hardware feature – portability. Portal Go is designed to let conversations
move from room to room, with its integrated handle, grab-and-go charging dock, and
long-lasting battery to maximize portability. It is built to move: now, you can start a conversation
in one room and finish the conversation in another. And when you are not on a call, Portal Go
can also be a portable speaker with room-filling sound for listening to your favorite music
throughout your home, and its elegant design blends naturally into your home.
Quick Specs
●Price: $199 USD
●Display: 10.1-inch HD display, 1280 x 800
●Weight: 3 lbs
In the Box
Your reviewer package includes:
● 1 Portal Go device
● 1 Charging dock
Getting Started
Setting Up Your Portal Go: To set up your device, plug it in, turn it on, and follow the
on-screen set-up instructions to connect to Wi-Fi and your Facebook or WhatsApp account. It’s
that easy! Be sure to place and keep your device on the charging dock first (you will need a
sufficient charge to complete the setup process).
You’ll need to use your phone or computer to verify your Facebook or WhatsApp account using
the steps on the screen. If you don't already have a Facebook account, sign up at
Facebook.com or download the WhatsApp mobile app on your iOS or Android device to create
a WhatsApp account.
Messenger and WhatsApp: Using Portal requires a Facebook or WhatsApp account (Note:
You can also sign in with a Workplace account if your company has a subscription).

You can make Messenger video calls from your Portal Go. If your friends and family don’t have
a Portal device, they can still receive Portal video calls on Messenger via their smartphone,
tablet, or laptop. End-to-end encrypted voice and video calling on Messenger is now also
available as well. For now, callers will need to “turn on” end-to-end encryption for individual
contacts and group calls, but once turned on calls made to that contact or group will be
end-to-end encrypted.
With WhatsApp, you can make video calls from your device to your WhatsApp friends on their
Portal or on their smartphone. WhatsApp supports signing into five devices at a time - your
phone and up to four secondary devices (such as additional Portal devices, WhatsApp for
Desktop, or WhatsApp for Web).
Note: We’ll be bringing WhatsApp multi-device support to Portal in the coming months, which
will allow you to use WhatsApp on your phone and up to four non-phone devices
simultaneously.
Household Mode: You can enable Household Mode to provide access to a subset of your apps
and contacts to everyone in your home. Go to Settings and select “Household Mode” to create a
4-digit Profile Passcode. Then, choose the Messenger and WhatsApp contacts you want to
share with everyone in your household. You can also choose the apps that everyone in the
household can access and those that only you should access (the Portal App store, Settings,
Help and all music apps are always available in Household Mode).
Adding Accounts: Up to four members of your home, including you, can share your device.
Each person will be able to connect their Facebook and WhatsApp accounts. To add another
user to your device, go to Settings and select “Profiles.”
Adding Favorites: You’ll be prompted to add your “Favorite” contacts during set-up. You can
also add Favorites after setting up your Portal by selecting the blue “Contacts” icon on the first
page of the home screen. Then select “Add Favorites” and select the profile of the person you’d
like to add as a favorite.
Your Favorites will pop up on the top of the home screen, making it easy to quickly call them
without having to scroll through your contacts. We recommend adding the person you
designated to receive your second review unit as a Favorite, so you can call them by tapping
their contact card from the Home screen.
On Messenger, you can customize your Favorite Permissions by picking and choosing who can
see when you’re home and most likely free to chat. When you opt to share your home status
with a specific favorite, the person will see a Home icon instead of the standard green dot when
you’re active on your device. To customize your Favorite Permissions, tap on the Facebook
profile icon of your Favorite, and select the three-dot icon on the top right corner of their contact
card. From there, you’ll be able to edit their nickname, or notify them when you’re home.

Check Out the New Portal Home Screen: We’ve redesigned the Portal home screen to
provide a more personalized experience with updates and recommendations that inspire
connection. In addition to your favorite contacts, now you will see calling notifications such as a
pending Messenger Rooms invitation or a missed video call that you can tap to call back right
from the home screen.
Voice Control with Facebook Assistant & Alexa: Portal offers hands-free voice control so you
can start a Messenger or WhatsApp video call, play music, check the weather, create timers,
and launch apps simply by saying "Hey Portal." Today, “Hey Portal” is available in English
(US/Canada/UK) and Spanish (US) with more languages coming. Note, the device language on
your Portal for Spanish (US) is called Espanol (America Latina).
Facebook Assistant is not available if you select any other language when you set up your
device. Portal does include support for on-screen French, Spanish, and Italian language.
You can also enable Alexa on Portal so you can access additional hands-free functionality and
control your Smart Home. We added more visual features and Alexa skills as well. For example,
say, “Alexa, show me my front door” to see video from your Ring doorbell, and control your
lights or lock the doors right from the screen with Alexa’s smart home automation skills.
Video Calling
Smart Camera: Portal features Smart Camera, our AI-powered camera that automatically pans
and zooms to keep everyone in the frame. While on a call with another Portal user, ask the
other person to walk around the room and see firsthand how Smart Camera automatically
adjusts to keep them in the frame. See how the camera works when a second person enters the
room.
Making a Call: You can call anyone with a Portal device, or connect with friends via Messenger,
Rooms, WhatsApp, BlueJeans, GoToMeeting, Workplace, Webex and Zoom on their phone,
tablet (excluding WhatsApp), or computer, even if they don’t have a Portal device. To start a call
with Messenger or WhatsApp, select your friend or family member’s contact card or say, “Hey
Portal, call [contact].” Just like all of your other devices that run Messenger and WhatsApp,
Portal does not allow calls between Messenger and WhatsApp accounts.
Group Calls: Portal supports up to eight people on a call, including you, on Messenger and four
people, including you, on WhatsApp calls. Add a person to a Messenger or WhatsApp call by
selecting the “+ person” icon on the screen. You’ll see a horizontal list of contacts pop up. To
search for friends outside this list, scroll to the right and select the “All Contacts” icon. From
there, you can select from or search through your contacts list and add them to the call by
tapping on the circle icon to the right of their name.

You can create a Room on Portal to video call with up to 50 people at a time. To create a Room
or join a Room you’ve been invited to, click on the Contacts App on your device, select
“Rooms,” and you will see a full list of your Rooms and have the option to create a Room. You
can also manually type in a URL to a Room you were invited to.
Shared In-Call Experiences
Watch Together: Watch Together is an experience on Portal, Messenger, and Instagram that
allows you to watch videos, TV shows, and movies with family and friends - plus any Watch
Together original content. We’ve updated the Watch Together experience so you can watch
shows together, not just Portal to Portal. Now, you can enjoy Watch Together from any Portal
device (note, this is for U.S. only with international support coming later), and your friends can
be on Portal or a laptop, tablet or smartphone through Messenger.
From your call, tap your screen to view the call controls, then swipe up to view your apps. From
there, tap “Watch Together” on the bottom menu, select a category, and browse and search
using the menu on the top of your screen.
AR Effects & Backgrounds: AR Effects can be used while on a call (tap the grey “Effects”
icon) or off of a call via Photo Booth. Some of the effects change your voice, too. You can also
try new shared effects like the Harry Potter and the Cursed Child Curtain Call experience, which
let you and up to three friends transform into characters from the play during portal-to-Portal
video calls. You can also have fun with Harry Potter and the Cursed Child AR masks and
backgrounds.
Story Time: To tell a story via Story Time, select the “Story Time” icon on the bottom of the
display while you’re on a call and choose the story you’d like to tell. We recommend checking
out “Build a Story,” which lets you choose the hero, setting, conflict, resolution of your own story.
You’ll need a Portal to tell a story via Story Time but anyone, whether they’re using Messenger
or WhatsApp on their phone, tablet or another Portal device, can watch the story.
When You’re Not in a Call
Support for Popular Third-party Calling Apps: You can also join work video calls with
whatever conferencing appyourcompany uses from your Portal –BlueJeans, GoToMeeting,
Workplace, WebexandZoomare supported.You can participate in large group calls and feel
like you are in the meeting together. For instance, Workplace Rooms supports up to 16 people
on acall and Zoom supports up to 25 people in gallery mode on acall. With Portal’s new
Calendar appyou can also sync yourOutlookor Google work calendar to have your meetings
available to you at aglance.
Note: Microsoft Teams is comingto Portal in December!

Photo Booth: Photo Booth lets you snap, save, and send selfies and videos with fun AR effects
through the Photo Booth App. You can access saved photos or videos from the Photos App on
Portal or via the Portal mobile app. You can also use your voice to control effects by saying,
“Hey Portal, put on a mask,” “Hey Portal, remove the effect,” or “Hey Portal, next effect.” Note,
using “Hey Portal” to control AR effects only works on Messenger.
Music: Enjoy Portal’s room-filling sound for listening to your favorite music throughout your
home. Play music from Tidal, Spotify, Pandora or iHeart Radio. You can also connect your
device as a Bluetooth speaker and play favorites from your phone. Spotify, Pandora and iHeart
Radio are pre-installed on your device, and additional apps can be downloaded via the “Portal
Apps” icon on your home screen.
3rd Party Apps: Portal offers a variety of 3rd party apps and experiences so you can get the
most out of your device. Apps include CBS News, Food Network, Spotify, Tidal and more.
Download these apps by selecting the “Portal Apps” icon on your device and tapping “add” next
to the experiences you want. You can also download Portal’s browser, which gives you access
to a range of content, including videos on YouTube.
Digital Photo Frame: When you’re not on a call, Portal’s Digital Photo Frame can display your
favorite photos, videos and important notifications like birthday reminders, so you always feel
more connected to your family and friends. Add photos from Facebook, Instagram or directly
from your phone using the Portal app. To add photos to your Digital Photo Frame tap “Add
Photos” from the Photo Frame screen and then select the Facebook photo albums you’d like to
display. You can also do this by going to Settings and tapping “Digital Photo Frame.” To add
photos from your camera roll, download the Portal app and select the photos you’d like to add.
At any time, you can return to your Digital Photo Frame by tapping on the “photo” icon on the
top of the home screen.
Privacy Settings: Portal was created with privacy, safety and security in mind. And it has clear
and simple settings, so you stay in control. You can set a 4-12 digit screen lock passcode on
Portal to control access to your device, disable the microphone with a single tap, and slide the
integrated lens cover for a physical indication that the camera is off. A red light next to the lens
indicates the camera and microphone are off. You can also use the integrated camera cover if
you’d like to physically block the camera lens, but still want to receive incoming calls,
notifications, and use voice interactions (note, the microphone needs to be on to use voice
controls).
Tips & Troubleshooting
If you encounter any issues while reviewing Portal Go, please reach out to Portal Customer
support (portal.facebook.com/help) and they'll help troubleshoot as soon as possible. Welcome
to the Portal family!