Facebook Portal User manual
Portal, Portal Mini and Portal+
This article applies to Portal
See Portal TV article
Before setting up your Portal, make sure to review our health and safety guidelines. To set up
your Portal, you'll need a Facebook or WhatsApp account. If you're having trouble using your
Portal's touchscreen during setup, learn more about turning off accessibility options.
Assemble your Portal:
1. Place your Portal on a stable flat surface, like a tabletop or counter.
oDo not place your Portal near sinks, showers, pools or other areas where it might
get wet.
oDo not place your Portal near sources of heat, such as stoves, ovens, or radiators.
oDo not place Portal where it may be tipped over easily.
2. Plug your Portal in with the included power cord.
oPlug the included power cord into Portal first, then into an appropriate outlet.
Make sure the included power cord is fully plugged into your Portal before
plugging it into an appropriate outlet.
oYour Portal works when connected to a rated AC power source with 100V to
240V AC at 50Hz to 60Hz. Please review our health and safety guidelines for
more information.
oArrange any cables and cords so that people and pets are not likely to trip over or
accidentally pull on them as they move around or walk near the Portal.
Select your language and connect to Wi-Fi:
Once your Portal is plugged in, follow the on-screen instructions to begin setup.
1. Select your language, then tap Next.
2. Connect to Wi-Fi.
1. Select your Wi-Fi network.
2. Enter your Wi-Fi password and tap Join.
3. Tap Next.
4. Tap Continue. Your Portal may need to download the latest software in order to
complete setup. Once the download is complete, you may be asked to restart your
Portal.
If you have trouble connecting to the Wi-Fi, learn how to check your signal.
Give your Portal a name and log in with Facebook or WhatsApp:
Follow the on-screen instructions to continue setup.
1. Give your Portal a name. Tap an option from the menu or tap to create a Custom Name,
then tap Next.
2. Log in with Facebook or WhatsApp:
1. Tap the box next to Facebook or WhatsApp, then tap Next.
2. Follow the on-screen instructions.
Once you have finished connecting an account, follow the remaining on-screen instructions to
complete setup. You can do things like connect your Portal to music accounts,set up Amazon
Alexa, display your photos and learn more about using Portal.
“Hey Portal” and other functionality is affected by language selection. Some features, including
Facebook Watch, Facebook Gaming, Facebook Live and display settings aren't available when
you set up your Portal with WhatsApp only or when a WhatsApp-only login exists on a shared
device. See portal.facebook.com/usage for more information.
This article applies to Portal
See Portal TV article
During the initial setup of your Portal, you'll choose and connect to a Wi-Fi network. You can
change your Portal's Wi-Fi network at any time.
To change your Portal's Wi-Fi network:
1. From Home on your Portal, tap Settings.
2. Tap Wi-Fi.
3. Select the network you'd like to connect to, enter your Wi-Fi password, and tap Join.
Learn more about what you can do if your Portal can’t find your Wi-Fi router.
This article applies to Portal
See Portal TV article
To mute or unmute the camera and microphone using the touchscreen during a call:
1. Tap the screen to expose the call menu.
2. Tap or to mute or unmute your camera or microphone.
To mute or unmute the camera and microphone on Portal and Portal Mini:
To turn off the camera or microphone, slide the switch on top of Portal’s frame all the way to the
left. A red light lets you know the camera and microphone are both off.
To turn off just the camera, slide the switch on top of Portal’s frame into the middle position.
You will see a shutter covering the camera’s lens when you’ve turned the camera off.
To mute or unmute the camera and microphone on Portal+ and Portal (Gen 1):
To turn the camera and microphone off on your Portal, press the circle button on top of your
device. A red light on the front of your Portal will indicate when the microphone and camera are
turned off.
You can also use the included camera cover to block your Portal camera when you're not using
the camera.
This article applies to Portal
See Portal TV article
You can put your Portal in “sleep” mode, which turns the screen off, but allows your Portal to be
woken up by touch, voice commands, motion detection or incoming calls. Your Portal will go to
sleep automatically after 15 minutes without use, or you can make your Portal sleep manually.
To make your Portal sleep:
1. Swipe up from the bottom of your Portal screen to view the Quick Controls.
2. Tap .
This article applies to Portal
See Portal TV article
Calling Basics
With Portal, you can make and receive calls to and from your Facebook friends and WhatsApp
contacts. You can't call Messenger connections that don't have Facebook accounts.
Currently, Portal calls can only be received on Portal devices, on the Messenger app on mobile
phones or tablets, on messenger.com or facebook.com, or on WhatsApp on mobile phones.
Calling on messenger.com or facebook.com is only available using the browsers Chrome or
Opera. In order to call a WhatsApp contact from your Portal, the contact must have WhatsApp
open or in standby mode on their mobile phone.
Using the Touchscreen
To make a call:
1. From Home, tap to open the Contacts app. You can filter your contacts by Suggested,
Recent, Messenger and WhatsApp.
2. Tap the contact you'd like to call.
3. Make a selection to start your call.
To answer a call:
When receiving a call, tap Answer to join the call.
To end a call:
1. During a call, tap your Portal screen to expose the call menu.
2. Tap to end the call.
Call Features
During a call you can do things like:
Move and talk freely while Portal's Smart Camera and Smart Sound adjust to keep you
audible and in the frame.
Add more friends to the call.
Use AR effects and Story Time.
Turn your microphone or camera off.
This article applies to Portal and Portal TV
Making calls on Portal
On Portal you can call the Facebook friends, Messenger connections and WhatsApp contacts of
any accounts linked to your Portal. While Portal is only sold in select countries, you can use your
Portal to call friends located in any country where the Messenger app or WhatsApp are
supported.
Receiving calls on Portal
Currently, Portal calls can only be received from other Portal devices, from WhatsApp on mobile
devices, from the Messenger app on mobile devices or tablets, from messenger.com or from
facebook.com. Portal can’t be called from Messenger Kids accounts or the Messenger Lite app.
Your Portal contacts
Your Portal contacts are the Facebook friends, Messenger connections and WhatsApp contacts
of all accounts linked to your Portal. If you share a Portal with others, all accounts that have been
linked to your Portal will share contacts on Portal. Anyone who shares your Portal will have
access to the contacts on the device and will be able to make and answer calls.
Viewing your Portal contacts
From Home on your Portal, tap Contacts. From there, you can browse by Suggested contacts,
Recent contacts or contacts by account type.
This article applies to Portal
See Portal TV article
During a call you can move around the room and talk freely while Portal's Smart Camera and
Smart Sound adjust to keep you audible and in the frame. You can also manually adjust the zoom
and focus of your camera using gestures on your Portal's touchscreen.
To enter Manual Mode you can:
In self view, use a pinch gesture to zoom in or out.
In self view, use a drag gesture to change the area of focus.
To turn off Manual Mode:
On the bottom right corner of your Portal screen, tap .
To have your camera focus on one individual (Spotlight) during a call:
Tap the person's face in your self view.
When you see a yellow frame around their face, tap their face again.
To turn off Spotlight during a call:
In self view, double-tap the face of the person who is in Spotlight.
This article applies to Portal
See Portal TV article
Group calls with Messenger connections:
With Portal, you can add up to 7 Messenger connections to a call for a total of 8 people,
including yourself. You or other connections on your call can add any Facebook friends or
Messenger connections to your call. You can’t have both Messenger and WhatsApp users on the
same call.
Group calls with WhatsApp contacts:
With Portal, you can add up to 3 WhatsApp contacts to a call for a total of 4 people, including
yourself. You or other contacts on your call can add any WhatsApp contacts to your call. In
order to call any WhatsApp contact from your Portal, the contact must have WhatsApp open or
in standby mode on their mobile phone.
You can’t have both Messenger and WhatsApp users on the same call.
To make a group call on your Portal:
1. Start a call with one of the contacts you’d like to join the group call.
2. During the call, tap the screen to view the menu.
3. Tap .
4. Tap the person or people you'd like to add to your call.
5. When the person you're adding to the call answers, they will join the group call.
3. Tap .
This manual suits for next models
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