FaceGraph Smart Thermal Detector User manual

Smart Thermal Detector
User Manual V1.
1
Smart Thermal Detector
User Manual
06/28/2020

Smart Thermal Detector User Manual V1.1
Copyright © 2020 FaceGraph
All Rights Reserved
Page 2 / 14
Table of Contents
Table of Contents...................................................................................................................... 2
Warning and Precaution ........................................................................................................... 3
Packaging checklist.................................................................................................................... 3
Hardware Overview .................................................................................................................. 4
User Interface Overview ........................................................................................................... 5
Temperature Screening Procedure........................................................................................... 5
Temperature Screening Hints ................................................................................................... 6
Smart Thermal Detector Software Setting................................................................................ 7
Android related setting ............................................................................................................. 9
Local Record Exporting............................................................................................................ 11
Quick Troubleshooting Guide ................................................................................................. 12
Need help? .............................................................................................................................. 14

Smart Thermal Detector User Manual V1.1
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Warning and Precaution
○ The operation temperature of Smart Thermal Detector is 10 - 40 ℃ (50 – 104 °F). Using
this machine in extreme environment may lead to damage of the machine
○ When Smart Thermal Detector shows elevated temperature (Yellow or Red), adjust the
position to measure again / use other thermometer to measure the temperature
accurately. If you have other signs of illness, Please consult your doctor immediately
○ Smart Thermal Detector is designed to be a rapid screening tool for temperature. This
product is not designed to diagnose any disease or as a substitute for the consultation of
the doctor
○ Insert the power adapter fully into the main socket
○ Do not touch the power adapter with wet hands
○ Do not expose thismachine to rain orexcessivemoisture.This machinemust not be exposed
to dripping or splashing water
○ Do not expose this machine to direct sunlight and other sources of heat
Packaging checklist
Smart Thermal Detector
Item
Description
Quantity
1
Smart Thermal Detector
1
2
DC12V Power Adapter
1
3
User manual
1
4
Smart Thermal Detector wall mount
1
Optional items
Smart Thermal Detector floor stands
Upon request
Smart Thermal Detector table stands
Upon request

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Hardware Overview
Front Top and back side
Front
Back
1
Thermal Detector Sensor
6
DC Power Input
2
Distance Sensor
7
3.5mm Audio Out
3
Environmental Thermometer
8
Micro-SD Card Slot
4
Optical Sensor
9
USB Port
5
10.2 inch LED display
10
USB Port
6
NFC Sensor
11
RJ45 LAN Port
12
Power on/off button
1
2
6
5
3
6
7
8
9
10
11
4
12

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User Interface Overview
1
Temperature Detection Ranges
2
Temperature Detection Area
3
Local Exporting
4
Date & Time
5
NFC Card information
6
Setting
Temperature Screening Procedure
1. Tap NFC card on the NFC Sensor if you would like to record detection with
your personal detection (if applicable)
2. Move your head towards the Smart Thermal Detector until your face covered
most area of the human shaped frame of the detection area (around 50 cm
distances between forehead and the machine). Detection area will show a
scanning animation when the distance is appropriated. If no scanning
1
2
3
4
5
6

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animation is shown, move your head closer to the machine. The Screening will start
immediately once the animation is shown
3. Wait for 1 seconds until the display shows the screening result
4. Display shows below screening result regarding to the use body temperature
32˚C - 37.3˚C
(89.6˚F - 99.1˚F) Green
Normal Body Temperature
37.4˚C - 38˚C
(99.2˚F - 100.4˚F)
Yellow
Moderate Fever
38.1˚C - 42˚C
(100.5˚F - 107.6˚F) Red
High Fever
Temperature a bit low
Recommend to take off glass and
retry
Temperature too low
Measurement may be done
incorrectly / interference found
Please retry
Temperature too high
Measurement may be done
incorrectly / interference found
Please retry
Temperature Screening Hints
To ensure temperature screening result accurate, please avoid below environmental factors:
Factors
Effect
Room Temperature Too High / Low
Deviations will be found in
Measuring result
Obstruction found between the forehead and the
measuring machine
Measure unsuccessfully
Measuring too far
Inaccurate measuring result
Users should avoid measuring temperature in the cases below, wait for 20 minutes before
measuring the temperature.
Situation
Effect
After intense exercise
Measure result will be high
After hot bath
Measure result will be high

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After long time exposure to directly sunlight
Measure result will be high
Wearing too many clothes / not enough clothes
Measure result will be high/low
Smart Thermal Detector Software Setting
Connect USB Mouse to the Smart Thermal Detector for detail settings of the software.
Consult your IT Administrator before the setting
Click the setting icon by moving the mouse cursor
with your connected mouse.
Configuration page will be shown immediately.
Basic Setting
1. Capture photo when body temperature detected
exceed 37.3˚C / 99.1˚F
By Enabling this function,photo willbe captured
when abnormal body temperature is detected
(i.e.: Yellow and Red)
2. Capture photo when body temperature detected
successfully
By Enabling this function, photo will be captured
after the detection no matter what the result is
3. Enable body temperature measurement after
tagged NFC card
By Enabling this function, measurement will only be
started after user tapped their NFC card
4. Display in ˚F (Degree Fahrenheit)
Change display of ˚C into ˚F

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Advanced Setting
These settings will enable you to leverage a
SmileMe.In cloud account to record your scanned
temperature and do facial recognition in your
account.
To get this setup please make sure to register a new
SmileMe.In account for your organization following
the steps highlighted at https://docs.facegraph.com
This can be done by going to
https://portal.smileme.in/a/signup You can use
the free tier or if you purchased the device from
Amazon you might be entitled for a free trial using
your device serial number as a promo code.
It is not necessary to set the advanced configuration
in normal usage of scanning temperature.
Kiosk –Machine ID
Enter the Machine ID provided by your local
supplier. Make sure the machine is connected to
the internet before activating.
1. Cloud Server Address
Enter the CMS web address in order to connect to
the cloud platform. This value is usually pre-
configured and not necessary to configure.

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Android related setting
The Smart Thermal Detector is running on the Android platform. Besides those settings in the smart
thermal detector software, there are some basic settings thatcan be controlled on the Android device
settings
Connecting to WiFi network
The Smart Thermal Detector supports connecting to the internet with both WiFi and LAN. Before
using the Smart Thermal Detector, it is required to set the internet settings in the Android system.
Connect the mouse to Smart Thermal Detector, right
click the mouse to exit the Smart Thermal Detector
software togo to theHome screen of Android system.
Click on the Setting to enter the Android settings.
Enter Wi-Fi settings.

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Select and enter the required information in order to
connect to the Wi-Fi network.
Adjust the Sound volume
In android settings, go into the Volume settings.
Adjust the sound volume of the machine. It is not
recommended to adjust to higher than 90% volume.

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Local Record Exporting
Local record exporting is possible if the smart thermal detector is unable to connect to the
internet
Insert USB storage device into the USB port of
smart thermal detector
Press export record icon
Select the date for export and USB folder for
exporting, then click “Export”

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Quick Troubleshooting Guide
My device won’t power on
Make sure the device is plugged into the power. The device should start
automatically within 30 seconds, if it doesn't press down the power button for 5
seconds.
The temperature scanning app didn’t launch when I powered on the Smart
Thermal Kiosk
It may take a few minutes to launch. You may also click the “HANSHIN Measurer”
app on the device’s desktop to launch it manually.
The app doesn't load saying the app stopped or if it crashes every time you start
the app
- From the device settings screen, go to file manager > local memory > eHanshin
folder
- Left click on it for 10 seconds
- Choose “Delete” from the options below
- Then start the app by clicking the app it from the homepage or restarting the
device
- It should load properly. You will be required to go to the settings page and
reconfigure the app, choosing the temp unit, entering the machine ID and pressing
activate and updating the cloud server url to http://api.facegraph.com
The temperature scanning app didn’t launch when I powered on the Smart
Thermal Kiosk
If Thermal device starts but the app doesn’t launch, restart the device using the
power button. If the problem persists, click on the Hanshin measurer icon to start
the app manually.
The Smart Thermal Kiosk doesn’t play a sound when a temperature is scanned
Go to the device’s settings screen and adjust the volume of the device.
The Smart Thermal Kiosk won’t scan my temperature, even though I am standing
within 1 foot away from it
Check to see If “Enable body temperature measurement after tagged NFC card”
option is enabled in the setting screen of the HANSHIN Measurer app. If it is enabled,

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the device will only scan temperatures for the users that scan an RFID.
You may disable this option to have it scan temperatures without requiring an RFID.
The time recorded is not in the correct time zone; how do I set the time zone?
The Smart Thermal Kiosk will detect the time zone automatically when the device is
connected to the internet. If your device is not connected to the internet, please set
the time zone from the device settings screen.
Reactivating a device for the second time doesn't work, what should I do?
- Login to SmileMe.In portal using your account admin account
- Navigate to the devices page
- Delete the current device and create new “Thermal” device
- The last step would be to type the new Device ID into Hanshin Measurer app’s
settings and pressing activate

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Need help?
Online ticket: http://f-g.io/Help
Email: [email protected]
Phone: [phone] [9 am –5 pm PST M-F]