
powered off.
2.Then confirmwhether the twoearbudsareconnected properly. Ifthereisno
connection, please refer to1-2tomanuallypair the earbuds.
Q3:Whyisthereonlyoneearbud sound when talking?
A3:Thisearbudhas microphones on left and right earbud. Bothearbuds canbe used
simultaneouslyor separately. But please notethat onlyleft earbud isworking when you
areinthe phone if you useboth.When calling, onlythe Left ChannelEarbudshas Voice,
thissafetyfeatureallowsyou tohear the trafficwhiledriving.
Q4:Whydoesthe sound appear intermittent duringacall?
A4:1.PleasekindlytrytoturnoffBluetoothconnection,delete"the Bluetoothdevice"in
Bluetoothlist andreconnect.
2. Near the signaltower, trafficlightsand substationsmayresult insignalcut inand
cut off.
3. Ifyou put phone inyour pocket ,that please keep the backofthe phonefacing
out ,that istosay, you shouldput front ofthe phone near close toyour leg.
Q 5:Therewill be interruptions whenlistening tomusic. How tosolveit?
A5: 2.4G isashort-wavefrequency, it willcause theproblemofthe connectiondead
angleduetoenvironmentalinterference such asWIFI /4G/5G/GPS.You can adjust the
direction between the phone and the earbuds tosolvethisproblem.
Q5:Whyisthe bass not obvious?
A5:Trydownloading different types ofhigh qualitysongs, suchas musicwithout damage.
Makesurethesong you download hasabass. Generallyspeaking, the higher the quality
ofmusic, the moreobviousthe bass.
Q7:The earbuds can’t be charged, how tosolvethisproblem?
A7: 1. Make surethe batterypackhas enoughbatteries.
2. Note:Whenthe chargingthe charging case, the earbuds areplaced inthe
charging case, but the earbuds will not be charged at thistime, onlywhen the USB
cableofthe chargingcaseispulledout, the chargingcase willcharge the earbuds.
3.Whenthe chargingbox and the earbuds arenot used for alongtime(morethan
twodays), for safety, the charging boxand the earbuds willbe automatically
powered off.At thistimethe earbuds arenot charged inthe charging box, the
charging box needs tobe powered onbythe USBcable, and canonlybe used
normallyafter the chargingbox isactivated.
4. Please cleanthe connection point withacleancotton cloth.
Ifthe aboveanswer stilldoes not solveyour problem, pleasefeelfree tocontact us and
wewill solveallthe problemsassoonas possible.
Contact information:
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