
Q3:When turning bothEarbuds on, one(or bothofthe Earbuds) does not work.
A3: Reset the Earbudsconnection as explained inthe chapter 5. Connect your device”.
Q4:Whydoesthe sound appear intermittent duringacall?
A4:1.Please kindlytrytoturnoffBluetoothconnection,delete"the Bluetoothdevice"inBluetoothlistand
reconnect.
2. Near the signaltower, trafficlightsand substationsmayresult insignalcut inand cut off.
3. Ifyou put phone inyour pocket ,that please keep the backofthe phonefacing out ,that istosay,
you shouldput front ofthephone near close toyour leg.
Q 5:Therewill be interruptions whenlistening tomusic. How tosolveit?
A5: 2.4G isashort-wavefrequency, it willcause theproblemofthe connectiondead angledueto
environmentalinterferencesuch as WIFI /4G/5G/GPS.You can adjust the direction between the phone
and the earbuds tosolvethisproblem.
Q5:Whyisthe bass not obvious?
A5:Trydownloading differenttypes ofhighqualitysongs,such asmusicwithoutdamage.Make surethe
song you download has abass. Generallyspeaking,the higher the qualityofmusic, the moreobvious
the bass.
Q7:The earbuds can’t be charged, how tosolvethisproblem?
A7: 1. Make surethe batterypackhas enoughbatteries.
2. Note:Whenthe chargingcase ischarging, the earbuds areplaced inthe chargingcase, but the
earbuds willnot be chargedat thistime, onlywhen the USB cableofthe charging case ispulled
out, the charging case will charge the earbuds.
3.Whenthe chargingbox and the earbuds arenot used for alongtime(morethan twodays), for
safety, the chargingbox and the earbuds will beautomaticallypowered off.At thistimethe
earbuds arenot charged inthe charging box, the chargingbox needstobe powered on bythe
USBcable, and canonlybe usednormallyafter thecharging boxisactivated.
4. Please cleanthe connection point withacleancotton cloth.
Ifthe aboveanswer stilldoes not solveyour problem, pleasefeelfree tocontact us and wewill solveall
the problemsas soon aspossible.
Contact information:
Facebook: fantime@szfantime.com
Skype: km_fantime
E-mail: Support@szfantime.com
Website: www.szfantime.com
Product WarrantyPolicy:
1. Support 30 daysno reason toreturnand 12months warranty;
2. Support 24 hoursonlineservice.