Fanvil X7 User manual

Fanvil X7
User Guide

Contents
Connecting your new handset 4
How to add the feet to the phone
How to connect the network cable to the phone
How to connect the receiver to the handset
How to connect the power supply
Getting to know your new handset 8
Handset layout
Keypad buttons
LCD Coloured Display
Icons
How to make calls with your new handset 16
To dial from your new handset
To redial a number
To call a number from call history
Calling from the phone book
How to answer calls on your new handset 20
When a call comes in to your phone
Multiple incoming calls
Putting the phone on DND mode
Phone function during a call 22
Call Waiting / Call Hold
How to mute the microphone
To transfer a caller
How to add BLF to your phone 25

Bluetooth 26
How to setup your Bluetooth Headset to the handset
Faulty Handset and Replacement Part 27
Fault and Solutions 28

Connecting your new handset
When your phone arrives, please make sure that everything listed below is included.
GXP 2130/2140/2160/2170/2135 phone In the box
Base unit
Receiver
Curly Cord
Power Adaptor
Ethernet Cable
Base Stand
Grandstream Quick Start Guide
If anything is missing, email [email protected] who will look into this.
Firstly, insert the stand into the highlighted slots on the back of the phone. You can have the
stand two different ways. A more upright position, insert them in the slots highlighted in A and
for more of tilt then put them in highlighted in B. Once you’ve inserted the stand, slide it up to
lock it in place and you would need to connect your ethernet cable
4

Now you need to connect the Ethernet cable from your Router/Switch to the LAN port on the
back of the phone, highlighted in red below. If you are limited on network ports, and need a con-
nection for your computer, then you connect an ethernet cable from the PC port of the phone to
your PC. The phone will then pass it’s connection through to your computer.
Next, connect the receiver to the red highlighted handset port. If you are connecting a headset
then use the port highlighted blue. The receiver and headsets ports use the same connector, so
make sure you use the correct ports otherwise they won’t work.
5

Once the receiver is connected you can power up your new handset. Insert the power cable into
the base unit and plug it in. The handset will power up and show a loading screen on the display.
7

Getting to know your new handset
Here below is the layout for Fanvil X7, Please note that a lot of functions are all done through
your new handset touch screen. The handset has a very minimal layout which we have detailed
below the buttons that this handset uses.
Fanvil X7
SIP Lines/BLF
Keypad
Voicemail
Redial
Receiver
Hold
Menu/OK Key
Volume
Mute
Headset
Speaker
SIP Lines/BLF
LCD Screen
8

What do the keypad buttons do
Key Button What it does
0 - 9, * & # Standard phone keypad, You can use # to start a call after dialling a num-
ber.
Line Keys 2 Line keys with LED lights can be congured with your SIP accounts
Check your Voicemail (if message waiting indicator is ashing)
Volume; increase or decrease the volume on an active call either on a re-
ceiver/speaker phone/headset, or the ring volume when not on a call
If using a headset press this key to answer or hang up calls. This also allows
the user to toggle between using a headset and the speaker.
Mute the active call
Enable/Disable hands-free speaker
Put the active caller on hold
Redial the last number you dialled
Menu. When you are not in active call press on the Menu/OK button to
access the menu.
While in the menu;
Press the UP/DOWN key to scroll through the options.
Press the LEFT key to go back to the previous menu
When phone is idle you can use the Navigation keypad to access missed
calls, dialled calls and answered calls:
Press the UP key to view IP address
8

9
Handset, Speaker phone and Headset mode
The Fanvil X7 has the ability to make/receive calls via handset, speakerphone or headset mode.
When on a call, you can switch from using the receiver to speaker phone by pressing the speaker
button. If you are using the speaker already, press the button again with the receiver off the hook to
switch back to using the receiver.
Sip Accounts and Lines
Your new Fanvil phone will have 20 active lines on your handset. If you take the phone off the hook
the LCD display will show you which account is active and you can dial out from that account.
You can press the relevant line key before making a call to specify which line you would like to make
the call from.
If you have accounts on both lines, when an inbound call comes through the line that is ringing will
ash red. When you answer the call, the line will then turn solid red. The other line will remain open
for you to start another call or begin a transfer.

10
The LCD Coloured display
Your new Fanvil phone has a colourful LCD display which each series has a different screen display
depending if your phone is idle or active, your new Fanvil phone does have few icons that you may
want to get familiarise to yourself and also a few soft key menus that may help you if you need to
redial or if you need to nd IP address for your handset etc.
Below is what your screen would look like when the phone is idle. Please note that the line keys on the
Left hand will show your active accounts, If the account is connected it will show green on the screen
and if it’s disconnected then it will show red. On the right hand side would show you the BLF accounts
you have setup, also at the bottom are the softkey options for each handset when the phone is idle.
Account
Name
SIP Accounts
Date and Time
Soft Keys
BLF
Network
Status
Please note you can customise your the upper half of the screen to show either voice messages,
missed calls, auto answer, do not distrub, lock status and network connection status.

11
Handset Icons
Your new Fanvil phone has a lot of icons which you would need to familiarise yourself with, below we
have included the icons and what it does. If your are unsure of any icons or need any further assis-
tance on your new handset then please contact the customer service team who would be more than
happy to help to assist you
Status Icons
Icon Denition
Call out - When you make an outbound call
Inbound call - Call that comes in
Call Hold - When you hold the active call this icon will appear
Network Disconnected - Your handset is disconnected from the LAN network
please speak to your IT administrator
Keypad Locked - Your keypad is locked on your device please press the keypad
unlock button to unlock the keypad
Do Not Disturb activated - If you see this icon on your handset the DND is enabled
on the handset
Call Forwarding - All calls are forwarded to extension or number on the handset.
Auto Answer - All calls would be auto answered on the answered either to answer
or reject

12
Icon Denition
Hands Free Mode - If you enable the loudspeaker this icon will appear to say the call
is in loudspeaker mode
Headset Mode - This icon will appear if you answer the call using your headset that
is connected to the device
Handset Mode - When answering a call from the handset this will appear when you
are on active call
Mute - During an active call when you press the mute button it would mute the
microphone - Please note that this would not put the caller on hold the active caller
would hear silence
Voice Quality - During an active call you would see the quality bar 4 green shows its
at the highest quality and 1
WIFI - The base station is connected to the WIFI on your network
Bluetooth - If you enable Bluetooth this icon will appear
Missed Calls - Any calls you have missed you would see this icon please go to the
missed call list to see who has called you
Voice message - Any voicemails that are left on your account you would be see the
icon on the screen to say a voicemail has been left.
Turn over the page to see how to make calls with your new handset.

13
DSS Icons
Icons Denition
BLF - New Call
BLF - Transfers - Blind Transfer & Attend Transfer
BLF - Conference
BLF - DTMF
BLF - List
Presence
Voicemail
Speed Dial
Call Park
Call Forward
Function Key

14
Icons Denition
Line
DTMF
DSS LED State
Type Icons LED State Reason
Line Key
Grey Inactive
Green On Line Ready
Green Blink-
ing Ringing
Red Blinking Line is trying to register or regis-
tration failed
Red On Dialling or Line in use
Yellow Blink-
ing Call Holding
BLF
Green On Line is idle
Red On Line is busy or dialling

Type Icons LED State Reason
BLF Gray Line is unavailable
Presence
Green on Subscription Number is idle
Red on Subscription Busy or Dialling
Gray Subscription unavailable
DND
Red on DND is enabled
Gray DND is disabled
Voicemail
Green Blink-
ing Voice message waiting
Gray No new voice message
15

How to make calls with your new hand-
set
To dial from your new handset
First pick up the receiver
Once the receiver is picked up the rst line will go active - If
you need to dial from the second VOIP account then press
the second line button below
Dial the number and then press the send key or dial key to
start the call.
16

To redial a number
First pick up the receiver by taking off the hook.
Then press the redial button on the handset to redial the previous number dialled
17

To call a number from call log
To view your call log please go to the missed call icon on your phone screen
Then go to either ‘Received calls’, ‘Missed Calls’ or ‘Dialled Calls’ touch it on the screen. You can
scroll through this list and press OK to select one of the call records. Press OK again to dial that
number.
18

Calling from the phone book
19
To view your phone book go to contacts on your phone screen
Once you have accessed the phone book, scroll up or down to nd the number you are looking
for. Press the OK button to select the number, then press OK again to call the selected number.

How to answer calls with your new handset
When a call comes in to your phone
The LCD display will show the number or extension of the caller. To answer a call, lift the handset
off the hook.
You can also answer calls by pressing the speaker button, and then the line button that is ringing
20