Log an Issue at www.bcl.net.au BCL Telephony Helpdesk ext 8883
Welcome Screen:
Menu: Contains options for customising
Handset
Perso: Contains line & programmable keys
(default home page)
Info: Displays handset status including
extension name & number
Navigator Keys:
OK: Applies changes when configuring or programming
Left-Right navigator: Used to move from one page to another
Up-Down navigator: Scrolls through content of current page
Back/Exit: Short press to previous page, long press to exit & return
to default screen (Perso)
Screen Displays:
Incoming Call On hold Call in Progress
Answer incoming call: Lift handset or press Handsfree/Loudspeaker key
End call: Press End call button or return handpiece to cradle
Answer second call: Press Incoming Call soft key. Original caller is
automatically placed on hold and you are connected to
second caller.
Place call on hold: Press Call in Progress soft key. To return to caller
press On Hold soft key or press Retrieve call soft key.
Mute: Press Mute key to activate; press again to deactivate
Transfer call: Press New call soft key, dial destination number & when
ready to transfer press Transfer soft key
Retrieve call: To cancel transfer (if extension is busy, does not reply etc.)
press Enquiry Off soft key
Conference call: With 2nd party on line press New call soft key, dial 3rd party &
when ready to connect, scroll down to & press Conference soft
key. For 4th & subsequent parties press Add soft key, dial
number & when answered press Call in Progress soft key
then press Insert
Redial: Short press to redial last number & long press to
display list of last 8 numbers dialled
Divert call: Press soft key, select type of diversion required
(immediate, busy etc) & dial destination number
Divert to Voicemail: Press soft key, to divert straight to voicemail select Imm
fwd VM. For busy &/or no answer select Other fwd, Forward
on busy/no reply then Voice msg
Cancel Diversion: Press soft key & select Deactivate soft key
Dial by Name: Type in person’s name (surname, first name or initials), select
relevant search type on screen (ie. name, initials, etc.) then
press key alongside name to call
Send Text Mail: Press Mail Services key then scroll down to & press Text
Mail, Send, dial extension number, select message type,
complete if applicable & press Apply
Read/Delete Text Mail: Press Mail Services key, press new text message
notification soft key then Read message. Press Scroll Msg if
longer message or press Delete soft key to delete
Call log: Contains last 50 calls made & received, internal & external.
Press Mail Services key then Call Log soft key. Upward
arrow indicates outgoing call, downward arrow indicates
incoming call, circle represents answered call, cross represents
unanswered call. Press respective soft key then Recall to call
or Delete/Delete All to remove from log.
