FARONICS ANTI-VIRUS User manual

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Faronics Anti-Virus & Deep Freeze and
Glenpool Public Schools
November 10th, 2010

2Case Study
Faronics Anti-Virus & Deep Freeze and Glenpool Public Schools
About Glenpool Public Schools
Glenpool Public Schools is a combined elementary and secondary school district located in
Glenpool, OK, in the Tulsa County region. e district hosts approximately 2,100 students and 200
teachers and operates in an all-Windows environment.
Problems They Faced
Malware infections were incessant at Glenpool Public Schools, primarily as a result of online
research and downloads conducted by teachers. e problems were so overwhelming for the district
that the IT team spent the majority of their time troubleshooting computers.
“90% of our IT support tickets revolved around viruses or anomalies with soware and system
performance,” says Greg Atkins, Director of Technology. e IT department oen battled advanced
malware that modified the operating system files so they performed not only their usual function,
but also served hackers who were looking to locate and steal information. is type of stealthy
malware was extremely challenging to find, diagnose, and troubleshoot, and took a disproportionate
amount of IT’s time.
Rogue anti-virus programs were also a persistent threat. In one instance, a teacher was browsing
the web when a rogue anti-virus program convinced the teacher to purchase the program to ensure
malware protection for a threat that was supposedly infecting her computer. In another example,
a teacher’s computer became infected when a downloaded PDF was hyperlinked to an infected
website. Atkins and his team required a solid solution to help protect teacher and student computers
from malware threats that came via email, web, and USB flash drives.
Finally, the IT department was troubled by
the lack of consistency among the computers’
soware and configuration. It oen took a few
hours to rebuild a machine, resulting in even
more lost productivity for both staff and the IT
department.
A Solution That Worked
Glenpool Public Schools turned to a layered security approach, using Faronics Anti-Virus and
Faronics Deep Freeze. Faronics Anti-Virus thwarts all the incoming malware threats throughout
the day to ensure run-time protection, while Deep Freeze ensures complete system consistency by
returning computers back to their original state with a simple reboot.
e IT team has designed a schedule to protect their network throughout the day. Between 4pm and
6pm each day (depending on the time of year), Atkins and his team uses the centralized scheduling
capabilities of Faronics Core to power off all the computers to save energy. anks to Faronics
Deep Freeze, when the computers are automatically booted up in the morning, they are returned
When we implemented
Faronics Deep Freeze
and Faronics Anti-Virus,
90% of our IT support
tickets decreased
instantaneously.

3Case Study
to their original configuration and wiped clean of any
unauthorized system changes. Also in the morning, a
quick Faronics Anti-Virus scan is performed to ensure
any malware is eliminated. A deep scan is performed
as an extra precaution for any computers that are
frequently infected.
Greg and his team were delighted to discover Faronics
Anti-Virus was detecting much more malware than
any competing anti-virus solutions that had failed to
protect the district’s computers in the past.
Glenpool Public Schools switched from their previous
anti-virus solution to Faronics Anti-Virus for three
reasons:
1. It is the only anti-virus solution that allows anti-
virus definition files to remain updated even on a
Frozen (protected by Deep Freeze) machine.
2. Faronics Anti-Virus is more effective in catching
malware threats than other competing anti-virus
solutions that Glenpool had previously used.
3. Faronics Anti-Virus has a better performance and lighter footprint.
“Faronics Anti-Virus and Faronics Deep Freeze are excellent complementary products to help keep
your machines in tip-top shape,” says Atkins.
“Layered security is a no-brainer with the number of threats looming around,” says Atkins. “When
we implemented Faronics Deep Freeze and Faronics
Anti-Virus, 90% of our IT support tickets decreased
instantaneously”. e district’s remaining support
tickets revolve strictly around hardware failure and
configuration changes, or additional installations of
soware.
e IT team has now deployed Deep Freeze for all
staff and student computers, and is in the process of rolling out Faronics Anti-Virus for the teacher
computers. Both Faronics Anti-Virus and Faronics Deep Freeze are managed through the central
enterprise management system called Faronics Core. “Faronics Core is a handy tool to manage
your entire network since it allows you to conduct on-demand virus scans, updates, shut down and
reboot computers remotely” said Atkins.
Faronics Core also allows the IT team to run on-demand anti-virus reports to prove the ROI of
the solution. “If someone questions the effectiveness of Faronics Anti-Virus, it is extremely easy
Industry:
• Education
Problems:
• Incessant malware threats
• 90% of IT support tickets
revolved around viruses and
system performance
• Rogue anti-virus programs
Benefits:
• Effective and efficient protection
against malware
• Improved system performance
Layered security is a
no-brainer with the
number of threats
looming around.

4Case Study
to highlight its value through workstation scan result reports which showcase what malware was
blocked and at what time for each machine,” said Atkins.
e IT department also discovered they can proactively protect all computers in their network
thanks to these reports. “With a click of a button, we can scan all our machines and keep them
protected at all times.” e IT team has discovered this flexibility and control very useful in
increasing their productivity and keeping their network of computers healthy and secure. e
use of a single management console for both Faronics Anti-Virus and Deep Freeze has further
simplified things for the IT team.
Along with the drastic reduction in support tickets, the IT team can now focus on other critical
IT projects instead of spending the majority of their days chasing viruses and configuration issues,
leaving Atkins very happy. “I keep recommending Faronics to other districts that report the same
issues we were facing before we implemented Faronics Deep Freeze and Faronics Anti-Virus”.
Faronics’ solutions help organizations increase the productivity of existing IT investments and
lower IT operating costs. In today’s economic climate of increasingly tightened budgets, continuous
market pressure, and more work to do than time available, this is critical. Incorporated in 1996,
Faronics has offices in the USA, Canada, and the UK, as well as a global network of channel
partners. Our solutions are deployed in over 150 countries worldwide, and are helping more than
30,000 customers.
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