FARONICS CORE User manual

Faronics Core User Guide
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Faronics Core User Guide
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Last modified: November, 2009
© 1999 - 2009 Faronics Corporation. All rights reserved. Faronics, Deep Freeze, Faronics Core Console,
Faronics Anti-Executable, Faronics Device Filter, Faronics Power Save, Faronics Insight, Faronics System
Profiler, and WINSelect are trademarks and/or registered trademarks of Faronics Corporation. All other
company and product names are trademarks of their respective owners.

Faronics Core Console User Guide
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Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Important Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About Faronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Definition of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Faronics Core Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
About Faronics Core. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Elements of Core Server and Core Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About Product Loadins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Core Console Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Core Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Core Database Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Workstation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing Faronics Core . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installation Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing Faronics Core . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accessing Core Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring Faronics Core via the Configuration Wizard . . . . . . . . . . . . . . . . 25
Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuration Steps for the Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring Core Console Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting to a Core Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Compatibility of Loadin versions on Core Server and Core Console . . . . . . . . . . . . . . . . . . . . . 33
Core Console Properties Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Console Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
About Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Configuring Core Server Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Server Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Configure Action Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Database Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
WOL Web Service Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Configuring WOL Web Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Sending an Email via the Remote WOL Email Generator. . . . . . . . . . . . . . . . . . . . . . . . . . 45
Waking up Workstations via the Remote Workstation Wake up Web Interface . . . . . . . . . . . 47
About Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Faronics Core Console User Guide
4|Contents
Core Agent Installer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Creating a Core Agent Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Using Advanced Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Faronics Core Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Exporting/Importing the Public Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Exporting/Importing the Private Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Ports used by Faronics Core . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Wake-On-LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Deploying the Core Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Discovering Unmanaged Workstations in Core Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Discovering Unmanaged Workstations on the Local Network . . . . . . . . . . . . . . . . . . . . . . . . . 59
Discovering Unmanaged Workstations using LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Deploying the Core Agent from the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Deploying the Core Agent Manually on the Workstation (Attended Install) . . . . . . . . . . . . . . . 65
Displaying Workstations in Core Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using Core Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Core Console Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Core Console User Interface Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Core Console Action Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Manage Users and Roles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Create a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Permissions for User Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Edit a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Activate or Deactivate a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Custom Workstation Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Dynamic Custom Workstation Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Static Custom Workstation Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Mixed Custom Workstation Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Scheduling Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Modifying the set of Workstations in a Scheduled Task . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Viewing, Editing, Re-executing, Canceling and Renaming Scheduled Actions . . . . . . . . . . . 82
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Emailing and Printing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Configuring the Core Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Upgrading from Core Console 2.x to Faronics Core 3.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Upgrading the Core Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Uninstalling Faronics Core . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Uninstalling Core Console and Core Server via the Installer . . . . . . . . . . . . . . . . . . . . . . . . . 90
Uninstalling Core Console and Core Server via Add or Remove Programs . . . . . . . . . . . . . . . . 91
Uninstalling Core Console (Including Database) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Uninstalling the Core Agent from the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Appendix A Single Subnet Single Core Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Faronics Core Console User Guide
Contents |5
Appendix B Single Subnet Multiple Core Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Appendix C Multiple Subnet Multiple Core Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Faronics Core Console User Guide
6|Contents

Faronics Core User Guide
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Preface
Faronics Core provides enterprise deployment and management capabilities for Faronics’
software solutions.
Topics
Important Information
Technical Support
Definition of Terms

Faronics Core User Guide
8|Preface
Important Information
This section contains important information about your Faronics Product.
About Faronics
Faronics delivers market-leading solutions that help manage, simplify, and secure complex IT
environments. Our products ensure 100% machine availability, and have dramatically impacted
the day-to-day lives of thousands of information technology professionals. Fueled by a
market-centric focus, Faronics’ technology innovations benefit educational institutions, health
care facilities, libraries, government organizations, and corporations.
Product Documentation
The following documents form the Faronics Core documentation set:
•Faronics Core User Guide — This document guides you how to use the product.
•Faronics Core Release Notes — This document lists the new features and known issues and
closed issues.
•Faronics Core readme.txt — This document will guide you through the installation process.

Technical Support |9
Faronics Core User Guide
Technical Support
Every effort has been made to design this software for ease of use and to be problem free. If
problems are encountered, contact Technical Support
Email: [email protected]
Phone: [phone] or 604-637-3333
Hours: 7:00am to 5:00pm (Pacific Time)
Contact Information
•Web:www.faronics.com
• Email: [email protected]
• Phone: [phone] or 604-637-3333
• Fax: [phone] or 604-637-8188
• Hours: 7:00am to 5:00pm (Pacific Time)
• Address: Faronics Technologies USA Inc.
2411 Old Crow Canyon Road, Suite 170
San Ramon, CA 94583
USA
Faronics Corporation
609 Granville Street, Suite 620
Vancouver, BC V7Y 1G5
Canada

Faronics Core User Guide
10 |Preface
Definition of Terms
Term Definition
Core Console The user interface used to manage and monitor Core Servers and
workstations.
Core Database The database stores the workstation list.
Core Agent The Core Agent, that is installed on the workstation, enables
communication between the workstation and the Core Server.
Faronics Core Faronics Core consists of the Core Server, Core Console, Core Database and
the Core Agent.
Loadin A Product Loadin is a software library that adds new product-specific
functionality to Faronics Core.
MAC A Media Access Control address (MAC address) or Ethernet Hardware
Address (EHA), hardware address, adapter address or physical address is a
quasi-unique identifier assigned to most network adapters or network
interface cards (NICs) by the manufacturer for identification. If assigned by
the manufacturer, a MAC address usually encodes the manufacturer's
registered identification number.
UAC User Account Control (UAC) is a technology and security infrastructure
introduced with Microsoft's Windows Vista operating system. It aims to
improve the security of Microsoft Windows by limiting application software
to standard user privileges until an administrator authorizes an increase in
privilege level.
Wake-on-LAN Wake-on-LAN (WOL) is an Ethernet computer networking standard that
allows a computer to be turned on or woken up remotely by a network
message.

Introduction |11
Faronics Core User Guide
Introduction
This chapter introduces the concept of Faronics Core, its components and system requirements.
Topics
Faronics Core Overview
System Requirements

Faronics Core User Guide
12 |Introduction
Faronics Core Overview
About Faronics Core
Faronics Core provides enterprise deployment and management capabilities for Faronics’
software solutions. Faronics Core also allows the monitoring and management of multiple
workstations from a central location. Faronics Core displays the current status of managed
workstations and allows commands to be applied to one or more of those workstations. Faronics
Core’s basic functionality is extended by installing Product Loadins. These Loadins extend the
functionality of Faronics Core with product-specific status, actions and reports.
Faronics Core has the following components:
• Core Console (UI Tier) — The user interface used to manage and monitor Core Servers and
workstations. A single instance of Core Console can connect to multiple Core Servers.
• Core Server (Logic Tier) — The management of workstations, processing of tasks and
communication between Core Console and workstations is done by the Core Server.
• Core Database (Data Tier) — The database stores the workstation list and information about
the workstation.
• Core Agent — The Core Agent, that is installed on the workstation, enables communication
between the workstation and the Core Server
The following diagrams represents the various layers in Faronics Core:
There are separate communication paths from Core Console to the Core Server, and from Core
Server to the Core Agent.
Establishing the Core Console to Core Server connection is covered in the section of this guide
titled: Connecting to a Core Server.
Establishing the Core Agent to Core Server communication is covered in the section of this guide
titled: Core Agent Installer.

Faronics Core Overview |13
Faronics Core User Guide
Elements of Core Server and Core Database
The following table explains what is stored on Core Server and Core Database:
The following diagram represents the elements within Faronics Core:
About Product Loadins
Faronics Core implements basic management functionality. Its primary role is to serve as a
common platform for the management of other Faronics products. This is accomplished through
the installation of Product Loadins. A Product Loadin is a software library that adds new
product-specific functionality to Faronics Core.
Products that use Faronics Core consist of two main components: Product Loadin and workstation
component. The workstation component will be the actual product-specific features installed on
the workstation. The Product Loadin will be installed only on the Core Server and allows you to
manage the Product Loadins installed on the various workstations.
The product-specific functionality added by a Product Loadin can extend Faronics Core’s basic
functionality in four ways:
•PropertiesTabs
The Properties window is invoked by right-clicking on the main Core Console node and
selecting Properties. Loadins can add new tabs to this window for general product
configuration.
Core Server Core Database
Action Behavior Workstation list
Custom Workstation Groups Core Agent information
Scheduled Tasks IP, MAC address, Domain, and Subnet
History Operating System on each workstation
LDAP credentials Users and Roles

Faronics Core User Guide
14 |Introduction
• Workstation Columns
Product Loadins add new status columns in the main workstation pane. Values for these
columns become populated with specific data by the workstations that have that product
installed.
•Actions
Product Loadins add new product-specific actions that can be performed on selected
workstations.
•Reports
Product Loadins add the ability to generate reports compiled from the data reported to the
database by the workstations. These generated reports appear under the Reports node in the
Console Tree pane.
Faronics Core can host multiple Product Loadins at the same time and can manage all products
concurrently.
For more information on installing and uninstalling a particular Product Loadin refer to the
documentation for the specific Product Loadin.
The following diagram represents Faronics Core with Loadins installed:

Faronics Core Overview |15
Faronics Core User Guide
When Core Console is launched, it is displayed as follows:
The Loadins displayed in the user guide are not part of the Faronics Core
installation. Loadins are licensed and installed separately.
The Loadins have to be installed via Core Console. The Loadins are installed on
the Core Server. Whenever Core Console connects to the Core Server, the version
of the Loadin on the Core Server is updated on the Core Console.

Faronics Core User Guide
16 |Introduction
System Requirements
The system requirements for Faronics Core and its components is described in the following
section.
Core Console Requirements
System Requirements
The following system requirements must be met to successfully install Core Console:
• 32- or 64-bit editions of Windows XP SP3, Windows Vista and Windows 7
• 32- or 64-bit editions of Windows Server 2003 and Windows Server 2008
• The console also requires Microsoft .NET 3.5 SP1 and Microsoft MMC 3.0
Core Server Requirements
System Requirements
The following system requirements must be met to successfully install Core Server:
• 32- or 64-bit editions of Windows XP SP3, Windows Vista and Windows 7
• 32- or 64-bit editions of Windows Server 2003 and Windows Server 2008
• Microsoft .NET 3.5 SP1 and Microsoft MMC 3.0
Hardware Requirements
•Minimum
— Pentium 4, 2.8 Ghz or equivalent
—2GBRAM
— 80 GB available hard disk space
• Recommended
— Dual Core Pentium 2.4 Ghz or equivalent
—3GBRAM
— 80 GB available hard disk space
Core Database Requirements
System Requirements
• Microsoft SQL Server 2005 SP2 or
• Microsoft SQL Server 2008 SP2 (all editions) or
• Microsoft SQL Server 2005 Express

System Requirements |17
Faronics Core User Guide
Workstation Requirements
System Requirements
The Core Agent can be installed on any computer running the following Microsoft Windows
operating systems:
•Windows2000SP4
• 32- or 64-bit editions of Windows XP SP3, Windows Vista and Windows 7
• 32- or 64-bit editions of Windows Server 2003 and Windows Server 2008
The Core Agent requires that Microsoft Internet Explorer 6 (IE6), or greater, be installed.
Microsoft SQL Server 2005 Express is included with Faronics Core Console and is
perfectly acceptable for deployment sizes of 500 machines or less. Deployments of
500 to 1,000 machines can use the Express edition but may experience
performance issues. For deployments over 1,000 computers it is highly
recommended to use the Standard or Enterprise versions of SQL Server.
On Windows Server 2003 and Windows XP 64-bit, the WMI Windows Installer
Provider is required but is not installed by default. To install this Windows
component, select the WMI Windows Installer Provider component found under
Add or Remove Programs > Add/Remove Windows Components > Management
and Monitoring Tools > Details.

Faronics Core User Guide
18 |Introduction

|19
Faronics Core User Guide
Installing Faronics Core
This chapter describes the installation process of Faronics Core.
Topics
Installation Overview
Installing Faronics Core

Faronics Core User Guide
20 |Installing Faronics Core
Installation Overview
Installation and configuration of Core Console involves the following steps:
• Installing Faronics Core prerequisites (see System Requirements)
• Installing Faronics Core (Core Console, Core Database and Core Server)
• Accessing Core Console
If the prerequisites for Faronics Core have not been met, the installer will download and install
them.
When Core Console is run for the first time, the Configuration Wizard is launched automatically.
Refer to the Configuration Wizard section for more information.