FINDSTER DUO PLUS User manual

FINDSTER DUO PLUS USER GUIDE
V1.2
April 2020

Revision History
Date of creation
Date of release for review
Author(s)
03/02/2016
João Magalhães
Track Changes
Revision #
Revision Date
Description of change
Author
01
17/02/2016
Regulatory Statements
and Support
Mariana Costa
02
15/02/2016
Layout design
Paula Ramos
03
06/02/2018
Updated to Findster Duo +
Carlos Pereira
04
29/06/2018
Sara Francisco
05
14/02/2020
Added Regulatory
Statements
Gabriel Blard
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The content of the User Guide, including all figures and drawings, is copyright-protected
information belonging to Findster Technologies S.A. and/or third parties, and is provided
solely for the purpose of operating and maintaining the device. Using the content for
other purposes or copying is prohibited.
This guide applies to Findster Technologies®
Manufacturer
Findster Technologies, S.A.
Rua Sá da Bandeira, nº 651 1º Direito
4000-437 Porto
Portugal
([phone]
[email protected]
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Table of Contents
About this Guide
1.1. Explanation of the pictograms
2. Introduction
2.1 Terms of Use
3. In the box
4. Findster modules overview
5. Getting started
6. Exploring the App
7. Understanding your Findster
8. Charging the Findster modules
9. Care and Cleaning of Devices
10. Specifications
11. Warnings and Safety information
11.1 Important health information and safety precautions
11.2 Safety precaution for Findster components
11.3 Accessories
12. Regulatory Statements
13. Support
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1. About this Guide
This guide provides detailed technical and operational information on the Findster system.
CAUTION: Do not use the Findster system without reading this guide.
1.1. Explanation of the pictograms
Pictogram
Description
General warning sign according to IEC 60601-1 (2005)
Operating instructions sign according to IEC 60601-1 (2005)
Refer to instruction guide/booklet according to IEC 60601-1 (2005)
CE marking symbol. Complies with R&TTE Directive 2014/53/EU
requirements.
Symbol for the marking of electrical and electronic equipment according
to directive 2002/96/EC.
Protecting the environment. When disposing of this unit, or the batteries
it uses, do so in an environmentally friendly way.
Manufacturer symbol sign according to NP EN 980 (2008)
FCC symbol according to the Federal Communications Commission of
the United States of America.
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2. Introduction
Findster Technologies was established in 2015 to develop products that take advantage of
technology and innovation to connect people with their loved ones.
A new paradigm in location systems, Findster uses proprietary long-range communication
technology to enable the continuous control of each user’s safety and well being - without
requiring any monthly fees.
The system is comprised of two modules – the Guardian and the Pet Module- which are
comfortable and well-designed wearable pieces. Communicating through Radio Frequency
(RF), they allow real-time monitoring of the pets geo-location and activity, while also providing
some additional useful features. A high-precision GNSS tracking system is used, as well as a
proprietary communication system in the Sub 1GHz Industrial/ Scientific/ Medical (ISM) band.
The Findster Duo App receives information directly from the Pet module or the Guardian module
– via Bluetooth Low Energy (BLE), and remotely through the cloud – via WiFi or 3G. The latter
allows data sharing with other authorized users. The App allows large groups to be monitored,
centralizing data and further enhancing the user’s connectivity with the ecosystem.
2.1 Terms of Use
WARNING: Read all the Instructions before using Findster!
IMPORTANT: To use Findster the user needs to agree with the product
Terms of Use available at the time of account creation.
Findster is a tracking system to locate pets. However, to reduce risk of injury
when using Findster to track different situations, a close supervision is
necessary.
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When using Findster near children, close supervision is necessary to prevent
and avoid injuries.
Furthermore, Findster Technologies S.A. cannot be responsible for:
- GPS errors caused by external sources other than the product
hardware;
- Losses or any other similar situation.
3. In the box
3.1 Kit Box
● Guardian module
● Pet module
● Charger
● Charging cable
● Strap rubber
● Collar attachment
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3.2 Single Pet Box
● Pet module
● Strap rubber
● Collar attachment
4. How exactly does Findster Duo+ work?
There are 2 modules, one for your furry friend and another for you. Using our MAZE technology,
they can communicate wirelessly in a radius of up to 3 miles (4.8 km).
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Using the Findster App, you can check your pet’s location in real time without the need for cell
coverage or any monthly fees.
Findster Duo+ works anywhere – so whether you’re taking your pet on a quick walk or exploring
no man’s land, it’s your buddy’s ideal companion!
5. Getting started
1. Download the Findster Duo app
Visit the App Store or the Google Play Store to download the Findster app.
2. Login/Register
Follow the instructions provided in the app. If you’re a first time user, you will need to create an
account.
3. Pairing
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Again, follow the instructions to pair the Findster Guardian with your phone. You will be
prompted to press the button on your Findster Guardian two different times - the first time to turn
it on, and the second to connect.
4. Good to go!
Everything’s set - time to explore your Findster system!
6. Charging the Findster modules
Using the cable provided, connect the portable charger to a USB outlet on any laptop.
Afterwards, plug the Findsters into the portable charger.
Average charging time: 2 hours (full charge).
7. Care and Cleaning of Devices
Do not clean your Findsters while charging.
Do not use alcohol (methyl, ethyl or isopropyl) or any strong dissolvent. Do not use thinner
or benzene, abrasive cleaners or compressed air.
To clean the Findster devices, use a cloth lightly dampened with a mild detergent.
8. Specifications
8.1 General Modules
● Lightweight
● Shock resistant
● Waterproof (IP67)
● Interface Button
● Rechargeable battery
● 3-axis Accelerometer
● RGB LED
● High precision GPS 5-10 ft (1.5-3 m)
8.2 Bluetooth
Bluetooth 4.1 (Low Power)
Compatible with iPhone 5+ and with iOS 9+ or Android 4.4+.
Technical Data Guardian Module Target Module Charger
Dimensions (mm)
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8.3 Technical Data
Guardian Module
Pet Module
Charger
Dimensions (mm)
42 x 42 x 18
42 x 42 x 18
31 x 31 x 15
Weight
~50g
~50g
~20g
Input Power
5V 270mA
5V 270mA
5V 500mA
Live mode autonomy
5 days
12-18 hours
N/A
Activity mode autonomy
>15 days
>6 days
N/A
Standby mode autonomy
>15 days
>15 days
N/A
8.3 RF Communication
MAZE a proprietary communication protocol
Average obtainable range: up to 3 miles (4.8 km) depending on the surrounding environment.
Do not attach your tracker to any metal collars. Using metal ornaments in your pets’ collar
should also generally be avoided.
9. Warnings and Safety information
Please read all the following instructions before using your Findster. By reading
this guide and the following sections it is assumed that the user is conscient of
the safe use and limitations of the product.
9.1 Important health information and safety precautions
When using this product, the safety precautions below must be taken to avoid possible legal
liabilities and damages. Retain and follow all product safety and operating instructions. Observe
all warnings in the operating instructions on the product. To reduce the risk of bodily injury,
electric shock, fire and damage to the equipment, observe the following precautions.
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CAUTION: Findster is a tracking system to locate pets and objects. However, to
reduce risk of injury when using Findster to track different situations, a close
supervision is necessary.
When using Findster near children, close supervision is necessary to prevent and
avoid injuries.
9.2 Safety precautions for Findster components
WARNING: All Findster components contain a Li-ion or Li-ion Polymer battery.
Do not disassemble, crush, puncture, short external contacts, expose to ambient
temperatures above 50ºC (122ºF), in normal use, and maximum ambient
temperature of 42ºC (107.6ºF) while charging, or dispose of in fire or water.
Failure to follow these instructions may cause the battery to leak, catch fire, or
explode.
Avoid dropping the product.
If the battery leaks:
• Do not allow the leaking fluid to come in contact with skin or clothing. If contact
has already occurred, flush the affected area immediately with clean water and
seek medical advice.
• Do not allow the leaking fluid to come in contact with eyes. If contact has
already occurred, DO NOT rub; rinse with clean water immediately and seek
medical advice.
• Take extra precautions to keep a leaking battery away from fire, as there is a
danger of ignition or explosion.
9.3 Accessories
Use only the accessories supplied by Findster Technologies S.A. with the product. Use of any
unauthorized accessories with the product may damage the product or cause injury and will
invalidate the warranty.
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10. Regulatory Statements
1 - OWNERSHIP -
“Findster”, including all the components and documents that are included in the kits, are the sole
property of Findster Technologies, S.A..
2 - WARRANTIES, RISKS AND DAMAGE TO FINDSTER DUO
PLUS -
Findster Technologies, S.A. reserves the right to repair non-conforming or defective
components or replace them with new components, restored or reprocessed. Any parts or
components non-conforming replaced by Findster Technologies, S.A. will become the sole
property of Findster Technologies, S.A.. Any complaints from the buyer must be submitted to
the manufacturer within the warranty validity period of 12 (twelve) months in order to be
considered within the warranty boundaries.
Findster Technologies, S.A. reserves the right to refuse warranty coverage, and will not be
responsible for repairing or replacing any device or component nonconforming or defective
under this warranty if:
● Findster Technologies, S.A., or any of its components, is altered, tampered with, not
maintained and/or not used as specified in the User Guide.
● Non-compliance or defect has resulted from any technical service or equipment
maintenance executed by personnel not authorized by Findster Technologies, S.A..
● The non-compliance or defect is reported to manufacturer after the period of validity.
This warranty applies to Findster hardware (charger and tracking modules) and software (mobile
application). This warranty does not apply to the accessories and mobile devices used for the
operation of the device.
3 - INTELLECTUAL PROPERTY RIGHTS -
The “intellectual property” rights are exclusive property of Findster Technologies, S.A.. These
include all the intellectual property and/or industrial property rights/and or rights about software
or hardware owned by Findster Technologies, S.A. and/or related with the activity of Findster
Technologies, S.A., inter alia, relating to Findster or any other product, technological solution,
technical documentation, software, databases, feedbacks, documents and manuals, know-how,
as well as all the studies and conclusions of any nature, including the ones connected with
technics, business, process and commercialization, already existing and/or which are
subsequently created and/or developed by Findster Technologies, S.A. and/or by others.
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4 - LIABILITY -
In no event will Findster Technologies, S.A. be liable to the misuse or lack of results of the
Findster, including negligence.
5 - USER GUIDE -
The User Guide describes the system components, features, setup and operability.
6 - FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
To assure continued compliance, any changes or modifications not expressly approved by the
party responsible for compliance could void the user's authority to operate this equipment.
(Example - use only shielded interface cables when connecting to computer or peripheral
devices).
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may
cause undesired operation.
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