Fisher & Paykel eco smart IWL12 User manual

ELECTRONIC WASHING MACHINE
GWL11 / IWL12 / IWL15
PHASE 6 Series 11 / 12 120v 60Hz
Supplementary manual to be used
in conjunction with
GWL03 Service Manual – 426348
(including a complete new set of
DETAILED FAULT CODES)
517766B

517766B October 2004
FISHER & PAYKEL
ELECTRONIC WASHING MACHINE- MODELS
GWL11
IWL12
IWL15
plus fault codes for GWL03, GWL08, GWL10
November 2002: Repaginated (simplified page numbers) and alterations to sections 12
and 13.7
March 2003: Added new fault code (66), user warnings and diagnostics table (16.3).
May 2004: Added new model variant (IWL12) throughout relevant sections of
manual.
October 2005: Added new model variant (IWL15) throughout relevant sections of
manual.
Fisher & Paykel Appliances
78 Springs Road, East Tamaki,
Auckland, New Zealand
PO Box 58-732, Greenmount,
Auckland, New Zealand
Phone [phone],
Fax [phone]
Fisher & Paykel Appliances Inc.
27 Hubble,Irvine
California 92618
USA
Phone 1-888-9FNP-USA or
(1-888-936-7872),
Fax [phone]

517766B October 2004
C O N T E N T S
12. WHAT PHASE, SIZE & MODEL IS YOUR SMARTDRIVE ?........................................4
13. SPECIFICATIONS........................................................................................................5
13.1 Finish.....................................................................................................................5
13.2 Dimensions............................................................................................................5
13.3 Maximum Capacity (Full Load) (AS 2040).............................................................5
13.4 Water consumption per fill with clothes load using the Bern Clothes Washer
Study .....................................................................................................................5
13.5 Water fill temperature (Approximate Factory Settings) ..........................................6
13.6 Wash Motor ...........................................................................................................6
13.7 Pump Motor 120V AC 60Hz (SELNI).....................................................................6
13.8 Water Valves .........................................................................................................6
13.9 Thermistor .............................................................................................................6
13.10 Basket Speed ........................................................................................................6
13.11 Water Conservation Rating ...................................................................................6
13.12 Fabric Softener Dispenser.....................................................................................7
13.13 Electric Supply.......................................................................................................7
13.14 Use and Care Compact Disc .................................................................................7
13.15 Diverter Valve........................................................................................................7
13.16 Lid Lock .................................................................................................................7
14. INTRODUCTION ..........................................................................................................8
14.1 Electronics.............................................................................................................8
14.2 Stand by mode ......................................................................................................8
14.3 Water Temperature Sensing .................................................................................8
14.4 Water Valves .........................................................................................................9
14.5 Stator.....................................................................................................................9
14.6 Pump ...................................................................................................................10
14.7 Lid-Lock...............................................................................................................11
15. SIZE SETTING MODE FOR SERIES GWL11 / IWL12 / IWL15 .................................12
15.1 Size setting – GW...................................................................................................12
15.2 Size Setting - IW..................................................................................................13
16. DIAGNOSTIC MODE..................................................................................................13
16.1 GW (Ecosmart)....................................................................................................13
16.2 IW (Intuitive) ........................................................................................................14
16.3 SmartDrive Diagnostic Table - GW Only .............................................................15
16.4 User Warnings - GW ...........................................................................................15
16.5 Data Display - IW.................................................................................................20
16.6 Drain Pump Test - GW & IW ...............................................................................21
16.7 Water Valve Test - GW & IW...............................................................................22
16.8 Restart Feature – GW .........................................................................................22
16.9 Recycle Feature – GW ........................................................................................24
17. WIRING DIAGRAM.....................................................................................................26
18. READINGS FROM MODULE .....................................................................................27
Pump/Motor....................................................................................................................27
RPS................................................................................................................................27
Display ...........................................................................................................................27
Therm.............................................................................................................................27
Lid Lock / OOB...............................................................................................................27
Diverter Valve.................................................................................................................27
19. DETAILED FAULT CODES ........................................................................................28
FAULT DESCRIPTIONS ................................................................................................29

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12. WHAT PHASE, SIZE & MODEL IS YOUR SMARTDRIVE ?
PHASE YEAR FRONT PANEL COLOURS MODEL
NUMBERS
MOTOR
CONTROLLER
COMPONENTS MODEL
TYPES
PHASE 6
Series 11
(GW)
Series 12
(IW Eco)
2002
2004
2005
Pale blue panel, blue & white
buttons.
Opaque green panel with white
raised buttons and LCD screen
White panel with blue raised buttons
and LCD screen
GWL11
IWL12
IWL15
Brown, aircooled
GW & IW have a
thermistor in the
mixing chamber.
Inlet valves 24v
64 ohms.
Stator 16 ohms
per winding.
Lid lock 73 ohms
Selni pump 7
ohms. (all @
20°C) 68 °F
ecosmart
(recirc),
Intuitive eco
(recirc)
DISPLAY TYPE IDENTIFIER SIZE CAPACITY DIMENSIONS
US 120V Green background
favourite, permanent press
wool washables, softener rinse
Large (8 kg) 17.6lb 650 x 650 x (1020 – 1060 h)
25 ½ in. x 25 ½ in x (40 in – 41.¾in h)
IW Intuitive White with LCD display,
Note: Phase 6 machines are a maximum of 1.5 inches (lid to floor) higher than phases 4 and 5.

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13. SPECIFICATIONS
13.1 Finish
Cabinet Pre-paint (Polyester)
Touch-Up Paint: White #503086
Lid ABS Co-injected, one piece
Console ABS with ABS insert for display control
Inner bowl stainless steel grade 430T
Outer bowl Polypropylene
Agitator Polypropylene
Top Deck Polypropylene
13.2 Dimensions
GWL11 / IWL12 / IWL15
Height to lid
Open (1410 mm – 1440 mm) 55.5 in – 56.6 in
Closed (950 mm – 980 mm) 37.4 in – 38.5 in
Height to console (1010 mm – 1050 mm) 39.7 in – 41.3 in
Width (650 mm) 25.5 in
Depth (650 mm) 25.5 in
Note: Exact height of the SmartDrive is dependent on how far the feet are inserted into the
base of the machine.
“L” models
Inlet hose length (1200 mm) 47.2 in
Weight:
Packed
Unpacked
(57.5 kg) 126.5 lb
(51.0 kg) 112 lb
13.3 Maximum Capacity (Full Load) (AS 2040)
Dry Weight (8kg) 17.6 lb
13.4 Water consumption per fill with clothes load using the Bern
Clothes Washer Study
Load Size (lb) Total H2O gal
19.4
3 18.9
5 24.5
7 24.6
9 29.2
11 34.9
13 34.6
15 34.3

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13.5 Water fill temperature (Approximate Factory Settings)
GW / IW
Hot (60oC) 140°F
Hot / Warm (50oC) 122°F
Warm (40oC) 104°F
Warm / Cold (35oC) 95°F
Cold Plus (20oC) 68°F
Cold Supply temperature
Recommended hot water inlet temperature 65°C (Max) 149°F
13.6 Wash Motor
Electronically commutated direct drive 3 Phase brushless DC Motor
Motor Resistance per Phase 16 ohms @ (20°C) 68°F
13.7 Pump Motor 120V AC 60Hz (SELNI)
Thermal cut-out fitted
Flow Rate (24 litres per minute) 6.3 gal / min
Pump motor resistance 7 ohms @ (20°C) 68°F
13.8 Water Valves
24 Volts DC
Digital Valve Resistance 64 ohms @ (20°C) 68°F
Flow Rate (10 litres per min) 2.6 gal/min
Proportional Valve Resistance 64 ohms @ (20°C) 68°F
Flow Rate (16 litres per min) 4.2 gal/min
Operating pressures Maximum 1034 kPa (150 PSI) 1034 kPa
Minimum 20 kPa (5 PSI) 34 kPa
Low flow can affect the digital valve (Hot) and create seating problems with the seal.
13.9 Thermistor
NTC-type temperature sensor Resistance 10,000 ohms @ (25°C) 77°F
13.10 Basket Speed
Fast Spin 1,000 RPM
Medium Spin 700 RPM
Slow 300 RPM
Stir Speed 25 RPM
13.11 Water Conservation Rating
GWL11 - AAA
IWL12 - AAAA
IWL15 - AAAA

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13.12 Fabric Softener Dispenser
Dosage 75cc
13.13 Electric Supply
Operating Voltage 110/120V AC 60Hz
Maximum Current 7.0 amps
13.14 Use and Care Compact Disc
PN 420350 Compact Disk GWL11-IWL12 US
USA Replaces video on GWL 10
PN 420353 Compact Disk IWL15
13.15 Diverter Valve
Resistances 0.7KΩto 2.5KΩ
13.16 Lid Lock
PN 420036P
Resistance range 73 ohms +/- 5 ohms
PN 420429
Resistance range 63 ohms +/- 10% @ 20oC (68oF)
Normally low voltage, potentially 230V if harness is grounded on the cabinet!

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14. INTRODUCTION
MODEL: GWL11 Ecosmart / IWL12 - IWL15 Intuitive Eco
This Service Supplement contains information on the Product Specifications, Diagnostic
Mode and the Detailed Fault Codes for Phases 4, 5 and 6, being Series 8, 10 and Series
11 / 12 machines respectively.
14.1 Electronics
The electronics for Series 11 / 12 are air-cooled in the same way as the Phase 5 (series
10) machine. This has changed from being water cooled as in earlier models. This has
been made possible by changes to the stator winding which allows a lower current through
the electronics and the use of the latest low loss, semi-conductor-switching device.
Electronic modules are not inter-changeable between models. The different modules for
the different models can be identified by their colour. L03 (green), L08 phase 4 modules
(yellow) and L10, phase 5 GW modules are grey. The new L11/L12/L15, phase 6
modules, GW are coloured brown.
GW/IW p/n 420094,
Motor controller
&
GW display
GW & IW Motor controller Motor controller
&
IW display
It is important not to mix the different coloured modules as they are not compatible
and the washing machine will not work.
The latest module is similar to the series 10 module. The difference is that the terminals
are pushed on sideways at the top of the module.
The Series 11 / 12 module now has a 7 position connection for the display and a 4 position
connection for the Lid Lock / OOB.
14.2 Stand by mode
If a Series 11 / 12 machine has not received any instructions for 10 to 15 minutes after
being switched on at the power point or after completing the cycle, it will automatically go
into a low power Stand By mode, same as the Series 10 SmartDrive. Before entering the
Diagnostic or Option Adjustment modes, the machine must be taken out of the Stand By
mode. To do this, the power button will have to be pressed on and off or the machine
turned off and on at the power point.
14.3 Water Temperature Sensing
The thermistor for sensing water temperature in the ecosmart is located in the inlet
chamber and is available as a separate spare part under part number 479164P. See
specifications for the temperature / resistance readings.

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14.4 Water Valves
The Series 11 / 12 machines use different water valves to the Series 8 and 10 machines.
The valves are essentially the same (24 volts) but now have US standard threads which
are not interchangeable with previous models of SmartDrive washing machines,
especially the early LO3’s which are 12V with posilock connectors.
It is suggested when replacing a valve to use the same part number or superseded
number, leaking may occur if unlike threads are attached to inlet hoses.
The terminals are the “RAST 2.5” system. Extra care must be taken to ensure these
connections are plugged in squarely to avoid damage to the terminals.
There are two types of coil orientations possible on these valves, however the fittings are
identical. When removing the harness plug from the valve, a small retaining clip must be
released. The series 8 and 10 machines have these valves with the retaining clip located
on the solenoid behind the plug. Harness removal is a blind action.
14.5 Stator
The stator resistance of the Phase 6 is 16 ohms per phase, same as the previous phase 5,
which changed to allow for a lower current through the electronics. This stator is not
interchangeable with the previous models and can be identified by smaller terminal
connections. The rotor has not changed and can be used for all models of SmartDrive.
32 32
32
16
16
16
RED BLUE YELLOW
STAR POINT
SERIES 11 STATOR RESISTANCE

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14.6 Pump
The pump now uses a vortex impellor, which reduces the operating sound levels at the
end of the drain cycle. The new pump is a dedicated 110V 60Hz Selni pump. The way the
pump is controlled has changed. During the drain cycle the pump is stopped and started
quickly every 10 / 15 seconds.
The pulsing on and off of the drain pump only occurs when the basket is floated.
Changing the factory setting (GW Machine only):
Pulsing can be turned off if a higher head height is required (7 feet max), however the
possibility of pump blockage and Suds lock increases, which in turn affects the required
head height.
Enter “SIZE SETTING” mode (TEMP UP and POWER) this should be familiar when
changing modules and or displays.
The REGULAR cycle button toggles between having this feature disabled or enabled.
The REG LED shows the current status, when the LED is on in this mode the pulsing is
disabled. No other settings will be affected by this change and the setting will be saved in
eeprom. Power off in the same manner as with size setting to retain the setting.
If dual pumps were to be fitted, this feature should be used where the intermediate head
height is above 5 feet. The pulsing function is most effective in standard head height
situations (up to 6 feet).
Note:
If the pump has blocked/jammed and the thermal overload has gone open circuit, just
remove the blockage from the pump. The module and the pump should still be okay. If
the pump windings are water damaged, the pump will quickly overheat and cut off again.
The pump must be replaced in this case. (If the pump shorted to earth, it is possible that
the module could short out on series 10 machines). Series 11 should not have this
problem. The pump is not powered through the motor controller as with the phase 5
products. Series 11 phase 6 machines do not utilise the pump to dump energy. This
change also reduces the potential for failure.
It is important to check the pump windings thoroughly for water damage. It is possible for
the resistance of a water-damaged pump to be normal, however the inductance of the
pump can change causing it to overheat and cut out. There are new fault codes in the
system that now relate to the pump circuit and its extended function.

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14.7 Lid-Lock
On the Series 11 /12 SmartDrive there is now a lid lock.
During the spin and drain out part of the cycle prior to
spray rinsing, the lid will lock down until the completion
of the spin. Once the spin has completed, the lock will
release and the lid can be opened. The Lid Lock LED
will illuminate when locked.
A lock icon will be displayed on the IW model when
the lid lock is activated.
If the lid lock fails in the closed position the removal process is as follows:
The locked lid can be lifted on the sides enough to allow the lid buffers to be removed.
This will allow the screws holding down the top deck to be unscrewed. The top deck can
then be lifted up, removing the lid lock screw will allow the lid lock housing to be replaced.
Un-clip the clear cap from the housing and disconnect the Rast connection. Clip the new
housing in and re-assemble.
If the harness is damaged, replacing it requires the following method.
Remove the lid from the top deck assembly. The Console will then need to be removed to
access the wiring connection to the motor controller if the wiring loom is replaced. This
harness is also part of the harness to the OOB switch and the motor controller will need to
be lifted to remove and replace it. Remember to secure the wire into the retainers under
the top deck, or damage may occur during operation.
Note:
If the power supply is cut during the spin cycle, the machine will keep the lid locked until
the rotor has ceased to turn (3 to 15 secs). Only then will it release the lock, the motor is
acting like a generator and allows the lock to stay energised under the baskets inertia via
the motor controller. In a brown out situation the machine will restart at the start of
whatever cycle it was doing and continue the wash. The lid lock would then be reactivated
if it happened to be on a spin cycle.

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15. SIZE SETTING MODE FOR SERIES GWL11 / IWL12 /
IWL15
15.1 Size setting – GW
The difference between the GW Series 11 and previous GW machines is the position of
the Power button. The sequence for sizing the modules is the same.
It is important to set the size switch setting into the Motor Controller’s memory whenever a
replacement Motor Controller and or IW Display Module is fitted to SmartDrive. Failure to
do this will result in SmartDrive faulting with fault code 9 (Size switch error).
Accessing size setting mode is the best way to check the size for GW. The size setting of
SmartDrive may be checked in Diagnostic mode for all phases.
To set the size switch turn the power on at the power point and off at the console. Press
and hold the TEMPERATURE UP button then press the POWER button. SmartDrive will
give 4 short beeps and the pattern of LEDs will change.
•Press SPIN SPEED UP button, the SPIN HOLD LED is on for (8.0kg) 17.6lb (650mm
wide). 25.5 in
•Press POWER to exit this mode.
If the size setting is wrong SmartDrive will have the following settings incorrect: -
•The Auto Water Levels chosen by SmartDrive may be wrong.
•The High Water Level may be wrong by as much as 1.5 in.
•The flow rate for inlet water, normally (3 litres or 0.8 gal per minute), may be set
incorrectly.
•The wash profile controls the strength of the agitator. This could result in poor wash
performance or splash over.
•Water saver settings.

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15.2 Size Setting - IW
To set the size, turn the power on at the power
point and off at the console. Press and hold the
FABRIC CARE button, then press the POWER
button. This will present a set of options in the
LCD screen.
The LCD screen has within it a number of
options. Push the Adjust button to highlight
650mm (L). Pushing the POWER button will
lock the “size” into the module’s memory.
16. DIAGNOSTIC MODE
16.1 GW (Ecosmart)
Turn the power on at the power point but off at the machine. Press and hold the WASH
TEMP DOWN button and then the POWER button until the machine gives 2 short beeps
and lights up. Release buttons when the beeps indicate diagnostic mode has been
entered.
Note: The power button is relocated to the left of the panel but central to the console, not
on the right hand side as with all previous GW SmartDrive machines.

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Last fault can be found by pressing the SPIN SPEED UP button three times. The HOLD
and SLOW lights should be illuminated. Binary can then be read from the wash progress
lights. Fault code 49 is shown above, 32+ 16+ 1 = 49 which is a cold water valve fault.
Binary code is read from the Wash Progress lights.
1286432168421
οοοοοοοο
16.2 IW (Intuitive)
The DIAGNOSTIC MODE in the IW (Intuitive) incorporates both tests for the drain pump
and the water valves, and also the data display mode (see section 16.5).
To enter the DIAGNOSTIC MODE, turn the power on at the power point and off at the
console. Press and hold the LIFECYCLES button and then the POWER button.
The machine will give 2 short beeps and the LCD screen will go blank. Then press
OPTIONS for data retrieval.
Note: Make sure that the buttons are released after the beeps, or the machine will turn
itself out of the diagnostic mode.

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16.3 SmartDrive Diagnostic Table - GW Only
To use this table, firstly enter Diagnostic Mode. The different levels of information can be
extracted by using the Spin Speed up and down buttons.
Diagnostic
Mode
Spin Speed LEDs
Fast Med Slow Hold
Diagnostic Info Displayed
0 OFF OFF OFF OFF Last User Warning Number
1 OFF OFF OFF ON Last User Warning Cycle Position
2 OFF OFF ON OFF HVDC setting (used by auto WL sense agitate)
3 OFF OFF ON ON Fault Code at last fault (if within the last 8
cycles)
4 OFF ON OFF OFF OOB status
5 OFF ON OFF ON Cycle count at last fault (low byte)
6 OFF ON ON OFF Cycle count at last fault (high byte)
7 OFF ON ON ON Cycle position at last fault
8 ON OFF OFF OFF Water Temp (deg C)
9 ON OFF OFF ON Cycle count (low byte)
10 ON OFF ON OFF Cycle count (high byte)
11 ON OFF ON ON Motor speed (rpm/10)
12 ON ON OFF OFF Water Level
13 ON ON OFF ON EEPROM version number
14 ON ON ON OFF Software Version number
15 ON ON ON ON (F&P development use only)
16.4 User Warnings - GW
There are a number of warnings, which are generally caused by the user or poor
installation. The user generally can correct these warnings. SmartDrive signals user
warnings by flashing LEDs and a rippling set of 5 beeps repeated every 6 seconds. This is
the same tone that is heard when SmartDrive is first plugged into the mains power. Some
warnings are indicated by the wash progress LEDs flashing and no user warning tone,
(Restart or Recycle mode). Most of this information is available to the user in the ‘Use and
Care Manual’

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16.4.1 Insufficient Hot Water (Hot Water LED flashing)
This warning is indicated by the hot water LED flashing. SmartDrive will also
be making a rippling set of 5 beeps repeated every 6 seconds. The hot water
is not connected or the water temperature is too low. NB. This warning mode
does not cause the product to PAUSE.
1. Check that the hot water is connected and that the tap is turned on. If your
product is set for 'controlled cold' hot water may still be required for a cold
wash.
2. Check that the water temperature is not too low. The water temperature
may need to be 60oC (140oF) for a hot wash.
3. Check that the hot water inlet is not connected to the cold water supply.
4. Check that the filter on the hot inlet hose is not blocked.
5. Motor Controller.(Phase 1 to 4). Thermistor (Phase 5). The temperature sensor has
failed. Replace motor controller.(Phase 1 to 4) Check the resistance of the thermistor.
Resistance is 12.5k ohms at 20oC (68oF). Replace if faulty. (Phase 5).
6. Check the size is set correctly.
NB. It is possible to get this warning when washing with cold water if the cold wash
temperature is set at 20oC (68oF) or more. Wash temperatures may be adjusted, see
section 7.1.
16.4.2 Insufficient Cold Water (Cold Water LED flashing)
This warning is indicated by the cold water LED flashing. SmartDrive will also
be making a rippling set of 5 beeps repeated every 6 seconds and the product
will be paused. The cold water is not connected or the flow rate is too low.
1. Check that the cold water is connected and that the tap is turned on.
2. Check that the flow rate is not too low. The product requires a minimum
flow rate of 3 litres per minute. Check that the filter on the cold inlet hose is
not blocked. If the installation has a flow rate below 5 litres per minute the
flow may be improved by using large bore inlet hoses p.n. 426123.
3. Taps may be connected the wrong way round.
4. Cold water temperature exceeds 35oC (95oF). NB. Phase 2-4. If cold water
temperature exceeds 40oC (140o) high purge motor controllers are
available. Contact your Technical Representative.
5. Phase 1-4. Motor Controller. The temperature sensor has failed. Replace motor
controller.
6. Phase 5. Thermistor. Check the resistance of the thermistor. Resistance is 12.5k ohms
at 20oC (68oF). Replace if faulty.
7. Check the size is set correctly.

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16.4.3 No Water (Both Hot and Cold Water LEDs flashing)
This warning is indicated by the cold and hot water LEDs flashing. SmartDrive
will also be making a rippling set of 5 beeps repeated every 6 seconds and
the product will be paused.
1. Check that the taps are turned on.
2. Check that the inlet hoses are connected.
3. Check that the flow rate is not too low. The product requires a minimum
flow rate of 3 litres per minute. Check that the filters on the inlet hose are
not blocked. If the flow rate is always low then fit large bore inlet hoses.
4. Check that the hot water is connected and that the tap is turned on. If your
product is set for 'controlled cold' hot water may still be required for a cold
wash.
5. Siphoning. Check the drain hose is not installed too low and is siphoning.
6. Check the size is set correctly.
16.4.4 Overloaded Product (High Water LED flashing)
This warning is indicated by the high water LED flashing. SmartDrive will
also be making a rippling set of 5 beeps repeated every 6 seconds and
the product will be paused. The product is overloaded.
1. Check that the product is not overloaded. This is more likely on a
smaller size product. Also it may be that the user has selected the
wrong water level this is more likely to be a LW or MW, which only
has 3 water levels.
2. Check that the rotating bowl assembly is not jammed to the agitator
with any foreign object that may be caught under the agitator skirt.
3. Check that the clutch teeth are not locked together with dirt,
detergent or lint. Check that the teeth are not broken.
16.4.5 Out of Balance (First Rinse or Final Spin and Current Spin Speed LED is
flashing)
This warning is indicated by a rinse or spin LED and the current spin speed LED flashing.
SmartDrive will also be making a rippling set of 5 beeps repeated every 6 seconds and the
product will be paused.
1. Generally this can be caused by a large load. SmartDrive will normally manage to
redistribute the load and spin. Under exceptional circumstances the user may need to
redistribute the wash load manually once the bowl is stationary.
2. Check that SmartDrive is correctly installed, is level and does not wobble.
3. Check the bias spring is fitted between the wrapper and the outer bowl.
4. Check the OOB lever, switch and bracket.
5. Check the switch operates correctly with a multimeter. Resistance should be less than
2 ohms.
6. Check the suspension is not catching or bouncy.
7. Check both balance rings on the inner bowl contain water.
8. The Motor Controller, (Display for Phase 1) should only be replaced if fault code 43.

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16.4.6 Suds (First Rinse LED is flashing or Final Spin LED is flashing)
This warning is indicated by a rinse or spin LED flashing. SmartDrive will also be making a
'rippling sound of 5 beeps repeating every 6 seconds' and the product will be paused. Too
much Detergent has been used and SmartDrive has a suds build up.
1. This is generally caused by too much detergent. Wait for suds to dissolve then rinse
clothes using a deep rinse.
2. Check that the pump is not partially blocked, or that the drain hose is not kinked.
16.4.7 User Warnings – IW
The Intuitive Eco is capable of diagnosing its own problems and if it has a problem it will
beep and display a message telling the customer what is wrong. If it is a problem that the
customer is capable of solving it will give a musical series of beeps every 5 seconds (the
same sound the machine makes when it is turned on at the wall) and will display one of
the following messages.
Note: The musical series of beeps is the same sound the washer makes when its turned
on at the wall.
IF YOUR INTUITIVE BEEPS FOR HELP
My load is OUT OF BALANCE
Wash load is out of balance.
Ensure the machine is stationary and manually redistribute the load.
Check machine is level.
I am not getting any HOT WATER
Hot water supply is not hot enough to maintain the wash temperature you have selected.
Select a lower wash temperature.
Inlet hose screens may be blocked.
There may be a kink in the hose.
Hot tap has not been turned on.
Inlet hoses connected to the wrong taps.
I am not getting any COLD WATER
Cold tap has not been turned on.
Inlet hose screens may be blocked.
There may be a kink in the hose.
Inlet hoses connected to the wrong taps.
Cold water temperature exceeds recommended limits.
The flow rate of the supply water is too slow.
I am not getting any WATER
The taps have not been turned on.
Inlet hose screens may be blocked.
The hoses may be kinked.
The drain hose is too low or the drain hose is pushed into the standpipe too far and the water is
siphoning out of the machine.
The flow rate of the supply water is too slow.
I am OVERLOADED
The machine is overloaded and can not agitate.
Ensure the machine is stationary.
Remove items until the remaining ones can move freely, or select a higher water level.
Check the machine is not syphoning.
I have TOO MANY SUDS
The machine has a suds build-up. (Too much detergent may have been used for the amount of soil
in the load).

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Wait for suds to dissolve (about 20 minutes).
Rinse clothes using a deep rinse.
I can’t LOCK THE LID
Make sure the lid is closed.
Press START PAUSE.
If the symptom persists call your Fisher and Paykel Dealer or Authorised Service Centre.
16.4.8 Demonstration Mode (GW & IW) - All LEDs flashing in patterns
These features are designed for in store demonstration purposes. SmartDrive can draw
attention to itself with a selection of flashing LEDs. In this mode SmartDrive cannot be
started.
GW: To Select DEMONSTRATION MODE press and hold the ADVANCE button, then
press the POWER button.
During the DEMONSTRATION display the LEDs will alternate between all on, LEDs
flashing, and all LEDs off. To return SmartDrive to normal operation, the mains supply
must be switched off. Some Phase 1-3 displays may inadvertently go into this mode if
affected by condensation.
IW: Press START/PAUSE and hold down then press POWER
The Demo Mode scrolls through a series of text, advertising the various features of the
product, while flashing the LEDs. The backlighting of the LCD display also flashes for the
first few seconds to attract attention.
It then shows several samples of the animations used during the wash, before repeating.
If any of the keys are pressed, Demo Mode stops, and the displays changes to normal “on”
mode, to allow the user to navigate around the menus, as they would normally if using the
product. In this mode the machine will not allow a normal cycle to start (it will raspberry if
Start/Pause is pushed).
After 30 seconds without a key press, the display automatically reverts back to Demo
Mode again.
To exit the Demo Mode the power has to be turned off at the wall and then back on.

517766B May 2004
- 20 -
16.5 Data Display - IW
To enter the DATA DISPLAY screens, push the LIFECYCLES button again. This will
enable the out of balance switch to be tested, as well as giving access to the Detailed
Fault Codes and User Warning Faults. One of three displays will appear in the screen.
Use the buttons on the bottom of the display screen to toggle between these displays.
Options, up or down.
The Warning Status screen will display the
last USER WARNING FAULT that occurred
and will show at what part of the cycle it
occurred.
The User Warning Faults are as follows:
•No Taps
•Overloaded
•Out Of Balance
•Over Suds or water still in the machine
during spin
•No Hot Water
•No Cold Water
•Agitate Overloaded
The Machine Status screen displays the
status of the diverter and the out of balance
switch. It also displays the size setting of
the machine, and the thermistor
temperature.
HVDC is for on line testing in the factory.
Target temp is the temperature selected.
Tis the actual temp of the inlet chamber
water.