Fisher & Paykel WH8560P1 User manual

479645
Service Diagnostics
Front Load Washer
Models:
WH8560P1
WH8560J1
WH8060P1
WH7560P1
WH7560J1

479645 -OCTOBER 2014
Fisher & Paykel Appliances© - 2014
2
CONTENTS
1SPECIFICATIONS .................................................................................... 3
1.1 Electric Supply .................................................................................. 3
1.2 Capacity.............................................................................................. 3
1.3 Door Lock........................................................................................... 3
1.4 Heating Element ................................................................................ 3
1.5 NTC ..................................................................................................... 3
1.6 Water Valves ...................................................................................... 3
1.7 Drain Pump ........................................................................................ 4
1.8 Wash Motor........................................................................................ 4
1.9 Water Level Sensor........................................................................... 4
2MODEL/SIZE SETTING............................................................................ 5
3DIAGNOSTIC MODE ................................................................................ 6
3.1 Entering Diagnostic Mode................................................................ 6
3.2 Self Test.............................................................................................. 7
3.3 Water Valve Tests.............................................................................. 7
3.4 Drum Rotation Test ........................................................................... 8
3.5 Door LockTest ................................................................................... 8
3.6 Heater Test......................................................................................... 8
3.7 Drain Pump Test................................................................................ 8
3.8 Diagnostics Levels............................................................................ 9
4SHOW ROOM MODE ............................................................................. 14
5USER WARNINGS ................................................................................. 15
6FAULT CODES....................................................................................... 16
7CONNECTOR LAYOUT ......................................................................... 18
8WIRING DIAGRAM................................................................................. 19

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1 SPECIFICATIONS
1.1 Electric Supply
Voltage 220 –240V
Frequency 50Hz
Power Consumption 2 kW
Fuse Rating 10A
1.2 Capacity
WH8560P1 8.5Kgs
WH8560J1 8.5Kgs
WH8060P1 8.0Kgs
WH7560P1 7.5Kgs
WH7560J1 7.5Kgs
1.3 Door Lock
Type Solenoid Activated
With mechanical release
Resistance Terminal 2 & 3 190 Ω10%
Nominal Voltage Terminal 2&3 230V
1.4 Heating Element
Resistance 30/ @ 25C
Nominal Voltage 230V
Nominal Wattage 1800W
1.5 NTC
Resistance 13 K@ 25C
1.6 Water Valves
Pressure Range 30kPa (4.3PSI) –1000kPa (145PSI)
Cold Valve Dual type
Hot Valve Single type
Voltage 220V –240v AC 50Hz
Resistance 4 KΩ+/- 5%

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1.7 Drain Pump
Voltage 220V –240v AC 50Hz
Total power 30W
Resistance 210Ω10%
Pump out rate 17litres/min
1.8 Wash Motor
Electronically commutated direct drive 3 Phase brushless DC motor
Motor resistance:
Aluminium Stator
Per Winding
Phase to Phase
14 Ω10%
28 Ω10%
1.9 Water Level Sensor
Resistance 10 - 15 Ω

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2 MODEL/SIZE SETTING
When the control module is replaced, the correct model / size will need to be set
for the machine.
IMPORTANT: Do not set an 1100RPM machine to a 1400RPM setting, as it will
cause significant damage to the drum, seal and bearings.
1. To set the model and size:
2. Turn the mains on at the supply point and off at the display.
3. Press and hold the POWER button. While holding the POWER button, press
and hold the SPIN SPEED button for 5 seconds.
NB.After 3seconds the machine will beep.
Continue holding both buttons for 2 more seconds and the machine will then
display the model/size in the screen.
1485 –WH8560P 1400RPM 8.5Kgs
1185 –WH8560J 1100RPM 8.5Kgs
148A –WH8060P 1400RPM 8.0Kgs
1475 –WH7560P 1400RPM 7.5Kgs
1175 –WH7560J 1100RPM 7.5Kgs
To set or alter the setting, turn the selector to the HEAVY cycle so it is illuminated.
Press the SPIN SPEED button to scroll to the correct model/size option.
Once the correct model/size has been displayed, press the WASH TEMP button to
save the setting.
With the display Off press & hold POWER. While holding POWER, press SPIN SPEED for 5 Seconds.
1 4 8 5

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3 DIAGNOSTIC MODE
3.1 Entering Diagnostic Mode
To enter the DIAGNOSTIC MODE:
1. Turn the mains on at the supply and on at the control panel.
2. Press and hold the KEYLOCK and WASHTEMP buttons together for
at least 3 seconds, after which time two beeps will sound.
Diagnostic mode may be entered while the product is running.
In Diagnostic mode the following I/O’s can be operated.
I/O
Select
Then Press
Toggle Hot Valve
Cold Valve 1
Cold Valve 2
Everyday Cycle
Wash Temp Button
Spin Button
Options Button
Rotate Motor Clockwise
Motor Counter Clockwise
Cotton Cycle
Wash Temp Button
Spin Button
Toggle Door Lock On/Off
Heater On/Off
Heavy Cycle
Wash Temp Button
Spin Button
Toggle Pump On/Off
Delicate
Wash Temp Button
Toggle Recycle On/Off
Easy Iron
Wash Temp Button
Self Test Cycle
Spin Cycle
Wash Temp Button
With the display On,press & hold KEY LOCK and WASH TEMP for 3 Seconds.

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3.2 Self Test
Select the SPIN cycle, then press the WASH TEMP button to activate the test
program.
•88:88 appears in the display and the door will lock. Once the door locks,
77:77 appears in the display.
Press the START/PAUSE button.
•77:77 will remain in the display and the hot valve turns on.
Press the START/PAUSE button.
•77:77 still remains displayed and cold valve 1 Main Wash turns on.
Press the START/PAUSE button.
•77:77 still remains displayed and cold valve 2 Pre-Wash turns on.
Press the START/PAUSE button.
•77:77 still remains displayed and cold valve 1 + Cold Valve 2 Softener turn on
and will keep filling until the water level is correct for the heater test.
•66:66 is displayed and the heater turns on for 10 seconds.
•55:55 appears on the display and the drain pump turns on.
•44:44 appears in the display and the inner drum spins up to maximum.
•When END is displayed, press the WASH TEMP button to check all the LEDs.
•To end the tests, press the POWER button.
3.3 Water Valve Tests
Hot Valve
Select the EVERYDAY cycle, then press the WASH TEMP button to activate
the hot valve. To deactivate the hot valve, press the WASH TEMP button again.
Cold Valve 1
Select the EVERYDAY cycle, then press the SPIN button to activate the cold
valve 1. To deactivate the cold valve, press the SPIN button again.

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Cold Valve 2
Select the EVERYDAY cycle, then press the OPTIONS button to activate the
cold valve 2. To deactivate the cold valve, press the OPTIONS button again.
3.4 Drum Rotation Test
Rotate Drum Clockwise
Select the COTTON cycle, then press the WASH TEMP button to activate. To
deactivate, press the WASH TEMP button again.
Rotate Drum Counter Clockwise
Select the COTTON cycle, then press the SPIN button to activate. To
deactivate, press the SPIN button again.
3.5 Door LockTest
Select the HEAVY cycle, then press the WASH TEMP button to activate the
lock. LOCI- will be displayed for 2 seconds to indicate the lock action and the door
should be locked.
To deactivate press the WASH TEMP button again. OPEN will be displayed for 2
seconds to indicate the unlocking action and the door should be able to be
opened.
3.6 Heater Test
NB. The drum must contain water that is visible in the drum before the heater
is activated.
Place a clamp-on Amp meter around either of the wires going to the element.
Select the HEAVY cycle, then press the SPIN button to activate the heater.
The current drawn should be approximately 9 amps. To deactivate, press the
SPIN button again.
3.7 Drain Pump Test
Select the DELICATE cycle, then press the WASH TEMP button to activate
the pump. To deactivate the pump, press the WASH TEMP button again.

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3.8 Diagnostics Levels
Diagnostics allows various information to be extracted from the machine, which
can be used in both static, machine idle and machine dynamic running modes.
There are a total of 15 different levels associated with the washer as listed in the
accompanying table.
While in diagnostics use the Delay Start + MORE and - LESS buttons to select the
diagnostic level required.
E.g. If diagnostics level d09 (Bowl speed RPM) is selected, after 1 second the
information that corresponds to level d09 is displayed in the 7segment display.
1 second later shows 250 RPM
Level
Diagnostic info Displayed
Level
Diagnostic info Displayed
d 00
Last User Warning
d 08
Cycle count
d 01
Last User Warning cycle count
d 09
Bowl speed
d 02
Last User Warning cycle position
d 10
Target Speed
d 03
Fault Code
d 11
Water level
d 04
Fault Code Cycle Count
d 12
Target Fill level
d 05
Fault Code Cycle Position
d 13
Display Software Version
d 06
Current Temperature
d 14
M/C Software Version
d 07
Target Temperature
d 15
Drum Clean cycle count
d 00: Last User Warning
The last user warning is displayed in the LED display.
d 09
2 5 0

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d 01: Last User Warning Cycle Count
The cycle count at which the last user warning occurred displayed as1,000s, 100’s,
10’s & 1’s.
E.g. For a cycle count of 1010 cycles
d 02: Last User Warning Wash Cycle Position
The wash cycle position of the last user warning.
Output Displayed
on Screen
Cycle
Position
01
Agitation
02
Rinse
03
Spin
d 03: Fault Code of Last Fault
The fault data will relate to a fault code as detailed. If 000 is displayed no fault
code has occurred.
d 04: Cycle Count at Last Fault
The cycle count at which the last fault occurred displayed as 1,000s, 100’s, 10’s &
1’s.
E.g. For a cycle count of 1010 cycles
1 0 1 0
1 0 1 0

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d 05: Cycle Position at Last Fault
The wash cycle position of the last fault.
Output Displayed
on Screen
Cycle Position
01
Agitation
02
Rinse
03
Spin
d 06: Current Temperature (Degrees C)
The temperature at the NTC Thermistor in OC.
d 07: Target Temperature
The actual target temperature the machine is to obtain.
d 08: Cycle count
The total number of wash cycles that the machine has completed displayed as
1,000s, 100’s, 10’s & 1’s.
E.g. For a cycle count of 1010 cycles
1 0 1 0

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d 09: Drum Speed
The actual speed of the drum, displayed in Rev’s Per Minute. Once the machine
has exceeded 999 RPM, the display output becomes alpha numeric.
Letter
RPM
A000
1000
B000
1100
C000
1200
D000
1300
E000
1400
E.g. for a Drum speed of 1150 RPM
B 1 5 0

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d 10: Target Speed
The target speed of the drum displayed in Rev’s Per Minute.
d 11: Water Level
The actual water level in the machine displayed as a frequency which decreases
as the water level increases.
d 12: Target Fill Level
The target water level displayed as a frequency.
d 13: Display Software Version
Display software version number.
d 14: Motor Control Module Software Version
Will only be displayed when the machine is running a cycle.
d 15: Drum Clean Cycle Count
Records the number of cycles since the drum clean was performed.

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4 SHOW ROOM MODE
This feature is designed for in-store demonstration purposes so that the machine
can draw attention to itself and the different functions can be demonstrated. In this
mode the machine cannot be started.
To select demonstration mode:
1. Turn the machine on at the mains supply and on at the console.
2. Press and hold the KEYLOCK & OPTIONS buttons for 3 seconds.
To return to normal operation, press the POWER button.
With the display On, press & hold the KEY LOCK and OPTIONS buttons for 3 seconds.

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5 USER WARNINGS
There are a number of user warnings, which are generally caused by the user or
poor installation. These warnings should be able to be corrected by the user.
The machine signals user warnings by displaying a warning in plain text. Where
multiple words are displayed, one word at a time with 1 second pause between
changing from one word to the other along with a rippling set of 5 beeps which are
repeated every 6 seconds. This warning is also recorded in d00 diagnostics level.
Description
Displayed as
No Taps connected
Out of Balance
Suds Lock
Door Locked
Door Open

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6 FAULT CODES
Before replacing any components, always check the harness and connections.
Fault Code
Short Description
Reason
door open
Door detected as not closed.
Door has been detected as not being
closed 20 sec after program has
been started.
no tap
Expected water level not
attained within 8 minutes.
Target water level has not been
reached in the allowed time.
E7:00
Wash Motor Error.
The initial speed of the motor has
been detected as being out of sync.
E7:01
Motor Stall Error.
The motor control module has been
unable to start the motor.
E7:02
Motor Loss of Phase.
The motor control module has
detected a loss of a of the phase in
the motor.
E7:03
Motor Over Current.
The motor control module has
detected excessive current.
E7:04
Motor Current Sense Error.
Motor current sensing circuit is faulty.
E7:06
Motor Brown Out.
The supply voltage level has become
too low to power the motor control
module.
E7:07
Motor Winding Over Temp.
Motor control module has detected
the motor windings over temperature.
E7:08
Motor Bridge Over Temp.
Motor control module has detected
that the motor bridge electronics is
over temp
E7:09
M/C Module Self-Test Error.
Motor control module during its self-
test routine has detected an error.
Err 10
Heater NTC error which is
displayed at end of program.
The heater NTC circuit has
malfunctioned.
Err 12
Water level has exceeded
flood protection level.
Water level readings found to be
above the flood protection level.
Err 37
Pump error.
The water level has not changed in 6
minutes.
Err 74
Pressure sensor out of range.
Pressure sensor frequency is out of
range

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Err 75
Heater failure.
The water failed to reach the
selected wash temperature.
Err 105
Comms Error.
There is a communications error
between the display and motor
control module.
Err 235
Door Locked
Door lock not activating when
instructed.
‘out of bal’
Out of Balance load
Redistribute wash load.
‘suds loc’
Over Suds Detected
Run machine through rinse / spin
cycle.

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7 CONNECTOR LAYOUT
Display Module
Door Lock
Motor Control Module
P 3 2 1
3
1
CN2
CN1
1 3 6
CN8
1 4
CN3
1 3 6
CN14
1 4
P171
P101
P
3
2
4

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8 WIRING DIAGRAM
P171
P324
P101
2
3
1
Heater
Component
Resistance
Heater CN1-4 to CN2-3
30 Ω
NTC CN14-3 to CN14-4
13 KΩ
Motor Stator P171- 1to P171-2
28 Ω
P171 -2 to P171-3
28 Ω
P171-1 to P171-3
28 Ω
Drain Pump CN1-5 to CN1-2
212 Ω
Door Lock Pin 2 & 3 or CN1-1 to CN2-1
190 Ω
Water valve hot CN1-2 to CN3-4
4 KΩ
Pre wash Cold CN1-2 to Cn3-5
4 KΩ
Maim Wash Cold CN1-2 to Cn3-6
4 KΩ
Pressure Sensor CN14-1 to CN14-2
10 to 15 Ω