Fisher & Paykel excellence GW512 Mounting instructions

&
New Zealand Australia USA Canada Europe Asia Pacific
Installation instructions and
User guide
NZ, AU & PAC
Clothes Washer
GW712, GW612, GW512, MW612, MW512

2
Intelligence Working For You
70 years of laundry experience has led to the development of the world’s most advanced wash
system, the Smart Drive®.
Unlike conventional machines, Smart Drive® autowashers use intelligence to adapt the wash
action and water levels to save on water and electricity use; making it kinder on your wallet and
the environment.
Intelligent Electronics
A powerful microprocessor controls every aspect of
the Smart Drive®, allowing it to continually monitor
and respond to each wash. It contains over 10,000
lines of instructions in its brain’ – the result of many
years of testing and fine-tuning, to give you the best
possible performance.
Direct Drive Motor
Our revolutionary direct drive motor is capable of
infinite wash actions, continuously adjusting its speed
to the movement of your clothes, removing dirt while
caring for the fabric, delivering the ultimate wash.
Reliability
The Smart Drive® has no mechanical brake, pulleys or
gears, which means fewer moving parts and greater
reliability.
Saves Time
With a top spin speed of 1000rpm, Smart Drive®
reduces clothes drying time by up to 30%.
Energy Conservation
The unique wash action means a typical load uses
only the same amount of electricity as a 100-watt light
bulb left on for an hour.
Eco
Designed to make every drop count, using up to 25%
less water than the traditional Water Saver rinse.

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Contents
Installation Instructions 4
Getting Started
Before You do Your First Wash 7
Using Your Excellence Washer 8
Using Your Pride Washer 10
Lidlock 12
Wash Cycles and Options
Wash Cycles and Options 13
Wash Options and Advancing the Cycle 14
Water Levels 15
Saving Water – Eco, Water Saver 16
Soak, Spin Hold, Delay Start 17
Washing Bulky Items, Washing Woollens 18
Favourite Cycle 19
Customising the Wash Cycle 20
Before You Wash
Sorting, Loading 21
Detergent 22
Fabric Softener, Scrud 23
Changing Pre-set Options
Option Adjustment Mode 24
Wash Temperatures, Rinse Options 26
Controlled Cold, End of Cycle Beeps, Water Saver 27
Auto Water Fill Level 27
Out of Balance Recovery Routine 28
Machine Information
Specifications 28
Cleaning Your Smart Drive® 29
Products That Might Damage Your Smart Drive® 30
Smart Drive® Sounds and Beeps, Automatic Lint System 30
Water Consumption 30
Saving Water 31
Problem Solving
If Your Smart Drive® Beeps for Help 33
Operating Problems 35
Wash Problems 36
Customer Care 37
Manufacturers Warranty 38
Please Note:
All diagrams feature the EXCELLENCE button shape unless otherwise stated.
The use of the button is the same for all Smart Drive® models.

4
Installation Instructions
Unpacking
To ensure the best performance from your new
Smart Drive® please follow the instructions below.
Removing the Packaging
1 Remove the outer packaging.
2 Tilt the machine backwards and walk it off the bottom
packer one foot at a time.
3 Remove the bottom packer from under the machine by
pulling it out the front.
4 Lift the lid and remove the bowl packer from the bowl.
5 Remove the hoses and accessories.
6 Keep the bottom packer and bowl packer in case they
are required for future transit.
In your autowasher you will find:
4 rubber inserts for the levelling feet (joined together).
1 hose guide.
2 inlet hoses.
Drain Hose
1 Carefully pull the drain hose out from the
back of the machine by pulling the exposed
part of the hose downward and outward.
2 To guide the drain hose over the tub or
standpipe the hose guide MUST be fitted to
the drain hose.
To prevent syphoning:
The drain hose should not extend more than
20mm from the end of the guide.
The height of the standpipe or tub should
be between 850–1200mm.
The drain hose can be trimmed to length.
3 Place the drain hose in the tub or standpipe.
Please ensure that the bottom packer has been removed before operating your machine.
Pull hose
through guide
(20mm)
maximum
Flex hose
guide apart
Standpipe 850 – 1200mm

5
Installation Instructions
Inlet Hoses
1 Connect the straight ends of the inlet hoses to the taps. There are
washers fitted in both ends.
2 Connect the elbow ends of the inlet hoses to the machine inlet
valves. Inlet valves are marked on the back of the machine
H=Hot C=Cold.
Cold supply only:
If you only have a cold water supply, an inlet valve cap (blanking cap) MUST be connected to the
hot inlet valve. The cap prevents water leaking out of the hot valve. The cap is available from your
Fisher & Paykel Dealer or Authorised Service Centre, Part No. 388491. This appliance incorporates
backflow protection complying with AS3500.1. No further backflow protection is required for
connection to the water supply.
Levelling
It is IMPORTANT to level the machine to ensure even spin
performance.
1 Separate the 4 rubber foot inserts from the moulding and
fit into the feet on the base of the machine.
2 Move the machine to its final position. (We suggest a
minimum clearance of 20mm each side).
3 Adjust the feet so the machine is level and cannot rock.
To check if your machine is level:
Look down on the wash bowl and make sure it sits slightly forward of centre (see Diagram 1).
Close the lid. Visually check that the lid fits evenly on both sides. If it does not look like the
diagram in the middle, adjust one of the front feet slightly until it matches. The diagram on the
top and bottom are not correct (see Diagram 2).
4 Turn on the water and check all hose connections for leaks. Make sure there are no kinks in the hoses.
5 Uncoil power cord and plug into wall socket.
Adjustable feet
Rubber insert
Tap end
To check levelling look
down on the wash bowl
Correct
Incorrect
Diagram 1
Lid Alignment
Lid
Topdeck
Wind right foot down
(out) to correct
Wind left foot down
(out) to correct
Lid
Lid
Topdeck
Topdeck
Diagram 2
Machine end

6
Installation Instructions
Water Supply
For best operating conditions your hot water
should be approximately 65˚C. Your cold water
should not exceed 35˚C or your hot water exceed
75˚C. Temperatures above these may cause the
machine to fault or cause damage to the machine.
If you have an uncontrolled water heating source
(eg a wet back or solar heating system) you should
fit a Safe Valve. This will ensure the hot water
temperature remains within safe limits.
Inlet water pressure: Max.1MPa (150 psi) Min. 34Pa (5 psi)
Inlet water flow rate: Min. 3 litres/min
Minimum height of taps to clear the top of the machine is 1150mm.
Draining
Regularly check that your standpipe or tub is free from lint or other obstructions, which may
affect how your machine works or may cause flooding.
In multi-storey apartments or any upper floor, the machine should be installed on a drained floor.
Draining must comply with local by-laws.
Autowasher Safety
This autowasher is not intended for use by young children or infirm persons without supervision.
Your Smart Drive® can now be opened while it is filling and agitating, supervise young children
to ensure they do not play with it.
CAUTION!
If you are using an extension cord or a portable electrical outlet device (eg multi-socket outlet
box), ensure that it is positioned so that it does not come into contact with water or moisture.
Accessories and Spare Parts
Available from your Fisher & Paykel Dealer or Authorised Service Centre.
Inlet Valve Cap Part No. 388491
Hose Inlet Long (2m) Part No. 422680
Hose Inlet Large Bore Part No. 426123
Drain Hose Extension Part No. 425627p
Power Cord If the Power Cord of your autowasher is damaged it must be
replaced by a Fisher & Paykel Authorised Service Centre, as it is not a
standard power cord.
Hot ‘N’ Safe Valves Available Are:
RMC TVA 50HF
RMC TVA 75HFS
Adjustable between 35˚C – 55˚C
RMC TVA 50HP
For instantaneous gas hot water supply

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Thank you for buying a Fisher & Paykel Smart Drive® washing machine. We are very proud of this
washer and trust it will serve you well for many years.
At Fisher & Paykel we aim to provide innovative products that are simple to use, ergonomic and
energy efficient. Thousands of tonnes of washing and 70 years of laundry experience have been
programmed into your washing machine to help give you the best possible performance.
We hope you enjoy your new washing machine,
we have certainly enjoyed designing it.
Before You Do Your First Wash
You owe it to yourself and your Smart Drive® to have it installed correctly by an authorised
service agent.
Before you start, it is a good idea to go through the following checklist:
1 Has the basepacker been removed?
2 Is the hot hose connected to the hot valve marked ‘H’? Is the cold hose connected to the cold
valve marked ‘C’?
3 Is the drain hose threaded through the ‘U bend‘ (with no more than 20mm extended) and on to
your standpipe?
4 Are the rubber inserts secured into the feet on the base of your machine and is the machine
levelled?
Refer to Installation Instructions, page 4.
If you have bought a Pride model it is a good idea to check the warm fill temperature. (Refer to
page 26).

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Using Your Excellence Washer
Remove fabric softener dispenser.
Place the load evenly around the agitator. (Refer to Sorting and Loading pages 21).
A. Detergent
Follow the instructions on the detergent package.
Use the mark on the agitator, nearest to the top of
the clothes, as a guide to the correct amount of
detergent to use.
Pour the detergent down the centre of the
agitator stem.
Replace the fabric softener dispenser (this stops
small articles falling down the centre of the
agitator). (Refer to Detergent page 22).
B. Fabric Softener
If you wish to use fabric softener, place it in the
dispenser on the top of the agitator.
Fabric Softener must not be used if you have
selected the Water Saver or Eco option.
(Refer to Fabric Softener page 23).
D
C
GW712, GW612, GW512

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C. Power
Press POWER to turn the machine on.
D. Wash Cycle
Press the desired wash cycle button.
E. Wash Options
Select the WASH TEMPERATURE and other wash options. (Refer to pages 13–17).
F. Start
Press START/PAUSE to start the machine.
If you wish to stop your
Press START/PAUSE.
If it is during spray rinse or spin there is a slight delay while the bowl is coasted to a stop and the
lid is unlocked.
For best fabric and colour care remove your clothes as soon as the cycle has finished.
F
E

10
Using Your Pride Washer
Remove fabric softener dispenser.
Place the load evenly around the agitator. (Refer to Sorting and Loading pages 21).
A. Detergent
Follow the instructions on the detergent package.
Use the mark on the agitator, nearest to the top of
the clothes, as a guide to the correct amount of
detergent to use.
Pour the detergent down the centre of the agitator
stem.
Replace the fabric softener dispenser (this stops small
articles falling down the centre of the agitator). (Refer
to Detergent page 22).
B. Fabric Softener
If you wish to use fabric softener, place it in the
dispenser on the top of the agitator.
Fabric Softener must not be used if you have
selected the Eco option.
(Refer to Fabric Softener page 23).
D
C
MW612, MW512

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C. Power
Press POWER to turn the machine on.
D. Wash Cycle
Select the cycle you want by pressing the
Cycle Button located below the Regular
option. Scroll through the cycles until the
one you want is lit.
E. Wash Options
Select the WASH TEMPERATURE and other
wash options. (Refer to pages 13–17).
F. Start
Press START/PAUSE to start the machine.
If you wish to stop your
Press START/PAUSE.
If it is during spray rinse or spin there is a slight delay while the bowl is coasted to a stop and the
lid is unlocked.
For best fabric and colour care remove your clothes as soon as the cycle has finished.
E
F

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Lidlock
Your Smart Drive® has a lidlock, which locks when your
machine is spinning. This ensures the lid cannot be
opened during hazardous parts of the cycle, providing
added safety for you and your family.
The lidlock light (above the START/PAUSE button) comes
on when the lid is locked to tell you when you cannot
open the lid. In short it means you can open the lid
while your Smart Drive® is filling, agitating, and draining,
but not while it is spinning.
When the Lidlock light is on, the lid is locked.
When the Lidlock light is off, the lid is not locked and the lid can be opened.
If the Lidlock light is flashing the Lidlock is in process of locking or unlocking, (i.e. while the
machine coasts down or START/PAUSE has been pressed). During this stage the lid still cannot
be lifted.
The lidlock remains unlocked for the majority of the cycle allowing you to add clothes, dissolve
detergent or to add fabric softener (if you do not want to use the Automatic Fabric Softener
Dispenser).
The chart below shows the stages when the lid is locked.
Fill Unlocked
Agitate Unlocked
Spray Rinse Locked
Deep Rinse Unlocked
Spin Locked
Keep children away from the machine, especially when you are using hot water, as the lid can be
opened during fill and agitate.
If the lid is left open, the machine will be unable to lock and the cycle will be halted.
The machine will play a tune and the lidlock light will flash until the lid is closed and
START/PAUSE is pressed.
DO NOT put anything down the slot in the top deck of your machine.
DO NOT try to disable the lidlock.

13
Wash Cycles and Options
Default Settings
*Approximate times (minutes) for a high water level load on EXCELLENCE models.
Cycle times are dependent on your household water pressure.
†Warm on PRIDE models.
Model Variations
EXCELLENCE models – Fully featured, with all 5 wash cycles and a favourite cycle.
PRIDE models – Regular, Heavy Duty, Delicate and Wool cycles.
Regular cycle (with the Eco option) has been designed for normally soiled, everyday washing
eg sheets, towels, T-shirts.
Heavy Duty cycle is for heavily soiled durable garments eg overalls, jeans, tea towels.
Delicate cycle uses a slow, gentle agitation designed to care for your most delicate garments
eg lingerie, blouses.
Permanent Press cycle is for garments that crease easily eg business shirts.
Wool cycle is for machine washable woollens.
Regular Heavy Duty Delicate Permanent
Press Wool
Wash Time 12 min 15 min 6 min 9 min 6 min
Wash Action Regular Heavy Duty Delicate Regular Delicate
Wash Temp†Warm-cold Warm Warm-cold Warm-cold Warm-cold
Rinse
Spray rinse
+ cold
deep rinse
Spray rinse
+ cold
deep rinse
2 cold
deep
rinses
2 cold
deep
rinses
Spray rinse
+ warm-cold
deep rinse
Spin Speed Fast Fast Slow Slow Medium
Spin Time 6 min 6 min 4 min2min6min
Cycle Times*
Large 45 48 42 43 37
Medium 42 45 37 38 35
Compact 41 44 35 36 33

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Wash Options and Advancing the Cycle
To Select the Wash Options
Model
1 Select the wash cycle, temperature, water level and
spin speed. (Refer to Page 9).
2 Press the OPTIONS button if you want to choose
Eco, Soak or Water Saver. (Refer to pages 16 and 17).
3 Press START/PAUSE.
Model
1 Select the wash cycle, temperature, water level and
spin speed. (Refer to Page 11).
2 If you wish to save water press the Eco button.
(Refer to page 16).
3 Press START/PAUSE.
The Wash Progress Lights
The Wash Progress lights show all the tasks your Smart Drive® will do during the wash cycle. As
each task is completed a light goes out, so you can tell at a glance how far the cycle has to go.
To Advance the Wash Cycle
1 Press POWER.
2 Press the button with the ‘two arrows’ repeatedly
to advance the cycle, to the desired position.
3 Press START/PAUSE.
Note:
Each wash progress light equals 3 minutes of agitation. The Eco option wash progress lights may
in some cases wash for longer. This is dependent on the water level.
Clothes Care Safeguards
To avoid accidentally damaging your clothes there are a few options that your Smart Drive® will not
accept. For example, you cannot select a hot wash on Delicate, Permanent Press or Wool cycles, or
choose the Eco option on anything other than the Heavy Duty or Regular cycle.

15
Water Levels
Manual Water Level Selection
The agitator has 5 levels marked on its stem that can be
used to help you select the correct water level. Select
the correct water level by using the mark nearest to the
top of the load.
The levels marked on the agitator do not correspond
exactly to the level of the water. They indicate the
level of dry clothes suitable for the water level.
Your Smart Drive® may occasionally add water during
agitation. This is to maintain the water level due to the
release of air trapped in the garments.
The medium/high and medium/low settings are
available on the Excellence models only.
Out of balance loads, tangling or splash-over can be
caused by selecting a water level that is too high.
Auto Water Level
Model Only
Your Smart Drive® can automatically select the
appropriate water level for the load.
1 Place your clothes in the machine.
2 Select the wash cycle (Select AUTO if not automatically
selected).
3 Press START/PAUSE.
During fill, the machine will pause occasionally to sense
the water level. The machine will check if the water
level is correct by using a series of 2 different agitate
strokes. A slow stroke to sense the load and an agitate
stroke to mix the load. (This may take over a minute.) If
it detects that the water level is not high enough, it will
fill with more water and check the level.
When washing an unusual load, eg large bulky
garments or pillows, we recommend you manually
select the water level and select the Delicate cycle.
Manually select the water level if there is already water
in the bowl.
Note:
If you feel the Auto Water Level does not fill to the correct level, you can adjust the level the
machine selects. (Refer to Changing Pre-set Options, pages 24 and 27).

16
Wash Options – Saving Water
Eco
& Models
Press the Eco option to save large amounts of water.
The Eco option uses an Eco Spray rinse which has been
specially designed to use 25% less water than the Water
Saver option. Use this option when you want to use less
detergent and less water. If you have low water pressure
or sensitive skin it is better to use the Water Saver
option (Excellence model only).
The Eco option has not been designed to be used with
fabric softener as it does not have a second deep rinse
to dispense the softener correctly.
Water Saver
Model Only
Our Excellence model provides an excellent opportunity
to save on water. Use the Water Saver option when you
want to minimise the amount of water used during a
Regular or Heavy Duty wash cycle.
Press the Water Saver option to change the rinse from a
Spray and Deep rinse to a Shower rinse. A Shower rinse
alternatively showers the clothes with water and spins
them to remove the sudsy water. (If you wish to save
even more water select the Eco option).
The Water Saver option has not been designed to be
used with fabric softener as it does not have a second
deep rinse to dispense the softener correctly.
Note:
Water Saver and Eco options are only available on the
Regular and Heavy Duty cycles. If you try to select these
options on the Wool, Delicate or Permanent Press cycle,
your Smart Drive® will skip over the option. Water Saver
and Eco will take slightly longer than a normal spray and
deep rinse.
There are some wash loads that may not suit being
washed using either the `Eco´ or `Water Saver´ options.
For instance, loads that have a lot of sand or sawdust in
them or garments where the colour still runs from them.

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Wash Options
Soak
Model Only
Use the Soak option to soak clothes at the end of the
wash phase or when you wish to re-use the wash water.
When you select Soak your Smart Drive® will soak for
a period of 2 hours before completing rinse and spin.
During soak your Smart Drive® will agitate for a few
seconds every minute.
Nappy Sanitisers/ Bleach
Nappy sanitisers and bleach are very corrosive to metal
surfaces. DO NOT use your Smart Drive® to soak items
in bleach or sanitiser, or tip the contents of the nappy
bucket into your machine. Rinse and wring items out
thoroughly before placing them in your machine.
Spin Hold
Use the Spin Hold option to:
Remove drip dry garments from a mixed load before the
wash goes into spin.
Minimise the clothes creasing when they are left to sit in
the bottom of the bowl at the end of the cycle.
When you have selected Spin Hold, your Smart Drive®
will pause at the end of rinse, beep and the spin light will
flash to tell you that it is waiting for another instruction.
Press START/PAUSE to begin the spin.
Delay Start
Model Only
Delay Start will delay the start of the wash cycle
for 1, 3 or 9 hours.
Press DELAY START once for a delay of 1 hour. Press
again for 3 hours, a third time for 9 hours (and again to
return to normal).
Once you press Delay Start your Smart Drive® will begin
the delay period, you do not have to press START/PAUSE.
Be careful if using Delay Start for non-colourfast clothes
as dyes may run if the clothes are damp.
Your Smart Drive® will not beep at the end of the cycle if
Delay Start is selected.

18
Wash Options
Washing Bulky Items
Forcing large items into the machine may result in
them being damaged during washing. Make sure
there is enough room in the machine for items to
move when being washed.
Some items float up during the wash, (eg duvets/
doonas and pillows). If they sit too high they may
touch stationary parts of the machine during agitate
or spin. To minimize the chance of this happening,
bulky items should be pushed down below the
water level after fill and pushed to sit below the
medium high water level mark on the agitator
before spinning. Select a slow spin.
To prevent an out of balance load or splashover we
recommend washing these items on the Delicate
cycle. If you wish to re-spin the load at a faster speed
make sure the load is sitting below the medium-high
mark before spinning.
Washing Woollens
The Wool Cycle has been approved by the New Zealand
Wool Board and the Australian Wool Corporation for
Woolmark products carrying a MACHINE WASHABLE
care claim. The fibres of these woollens have been
treated to prevent felting when they are machine
washed. Most handknitted garments are not made of
machine washable wool and we recommend that you
wash them by hand.
Check the care label.
Use a wool detergent.
Use the Wool cycle.
Hand washed woollens may be spun in your Smart Drive®.
To dry woollens lie them flat on a towel and pat into shape. Dry out of direct sunlight.
Some wool underlays and sheepskin products can be washed in a washing machine but may
produce excessive amounts of lint that may cause pump blockages.
Bulky items should sit below the
medium high water level mark.

19
Favourite Cycle
Favourite Cycle
Model Only
Our Favourite cycle lets you design the wash cycle. It can be any wash cycle with any of its wash
options and it can start from any point in the cycle. For instance, it may be a cycle to wash your
gym gear or it may be a rinse and spin to finish washing the nappies.
To Set Your Favourite Cycle
1 Press POWER.
2 Press the FAVOURITE cycle button. Hold down for 2 seconds.
3 You will hear 2 quick beeps and the Favourite light will flash.
4 Select your favourite cycle, (eg Regular, Delicate).
5 Select the wash options, (eg cold wash, soak). Use ADVANCE if you want part of a cycle, (eg to
rinse nappies).
6 Press FAVOURITE again to store your favourite cycle.
To change your favourite cycle simply repeat these steps.
Note:
Your Smart Drive® will remember your favourite cycle even when it is turned off at the wall. It is
not possible to program a delayed start into the Favourite cycle.
To Use Your Favourite Cycle
1 Press POWER.
2 Press FAVOURITE.
(Your favourite cycle and wash options
will be automatically selected).
3 Press START/PAUSE.

20
Customising the Wash Cycles
To Customise a Cycle
Model Only
You can program your Smart Drive® to remember the wash options you prefer for each wash
cycle. For instance, you may want to set the Regular cycle to a cold wash or set Heavy Duty to
include a soak.
1 Press POWER.
2 Press the wash cycle button. Hold down for 2 seconds.
You will hear 2 quick beeps and the wash cycle light will flash.
3 Select your wash options, (eg cold wash, soak).
4 Press the wash cycle again to store your customised cycle.
To change your customised wash cycle simply repeat these steps.
When you are customising a wash cycle you can shorten or lengthen the agitation time.
To shorten the agitation time, press ADVANCE to reduce the number of wash progress lights.
To increase the agitation time keep pressing ADVANCE until all the wash progress lights are on
(See page 14).
Note:
Unlike the Favourite cycle you cannot customise a wash cycle to start at the rinse or spin stage.
On Heavy Duty and Wool you can only decrease the wash time.