Fisher & Paykel WM1490F1 Operating instructions

Troubleshooting
The following is a list of problems you may encounter when using this appliance and some suggestions that may help to
correct the problem. If you still have problems, please contact your Fisher & Paykel trained and supported service
technician.
Solving Operating Problems
Problem Possible Causes What To Do
Washer not
turning on
Power not switched on at the
wall. Switch the power on at the wall. Then press ‘POWER’.
Household power supply not
working. Try plugging in another electrical appliance.
Keylock may be activated. Touch and hold the ‘Keylock’ button for 2 seconds (refer to
'Wash Cycle Options').
Touching
does not start
the fill
Washer door not closed properly. Open and reclose door.
The washer is waiting for a
command from you.
If
is flashing then the washer is waiting for a command from
you.
The washer has detected a fault. Check if a code is being displayed on the panel (refer
to 'Before you Call for Service' and 'Fault Codes').
Hot and cold taps not turned on.
Check that both hot and cold taps are turned on (if using cold
inlet only ensure inlet valve cap is installed on the hot valve on
the machine).
Hot and cold taps not connected Check the cold tap is connected to the cold valve on the
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Problem Possible Causes What To Do
to the corresponding valve on the
machine. machine and the hot tap is connected to the hot valve.
Blocked hose filters. Check the tap end of the inlet hoses for blockages.
Inlet hose leaking, twisted or
damaged.
Check the inlet hose for leaks or damage. Check that the inlet
hose is not twisted.
Faulty water supply Check taps that aren’t connected to the machine are working.
Delay start maybe set. Refer to page 'Wash Cycle Options'
Washer
stops
working mid
cycle
The washer has detected a fault. Refer to 'Before you Call for Service' and 'Fault Codes')
Power or water failure. Check the power and/or water is working correctly.
Washer has been paused.
Touch
the button to continue.
Too many suds. Washer is waiting for suds to dissolve before continuing the
cycle.
Washer drains while
filling
Drain hose too low. Ensure the height of the drain hose is at least 800mm from
the floor level (refer to 'Installation Instructions - Draining').
Drain hose sitting in
water. Clear the drain.
Washer is not draining
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter (refer to 'Caring for your Washer').
Drain hose higher than
1200 mm above floor
level.
Lower the level of the drain hose (refer to 'Installation
Instructions - Draining').
Filling continuously
Drain hose not
connected to standpipe
or tub.
Connect drain hose correctly (refer to 'Installation
Instructions - Draining').
Machine siphoning. Ensure standpipe or tub is at least 800mm from the floor
level.
Poor rinsing Incorrect detergent used. Use low sudsing, front loader detergent only (refer to
'Detergent & Frabric Softener').
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Too much detergent
used.
Ensure the correct dose of detergent is used for the load
size and soil level (refer to 'Detergent & Frabric Softener').
Not spinning properly
Load has gone out of
balance. Open door and redistribute load, then restart the washer.
Machine is not level. Ensure machine is correctly levelled (refer to 'Installation
Instructions - Levelling the Machine').
Suds build up. Check the amount of detergent used, reduce if necessary.
Too many soap suds
Incorrect type of
detergent used.
Use low sudsing, front loader detergent only (refer to
'Detergent & Frabric Softener').
Too much detergent
used.
Ensure the correct dose of detergent is used for the load
size and soil level (refer to 'Detergent & Frabric Softener').
Small puddle of water
from under the
machine
Inlet hose or drain hose
leaking.
Check inlet hoses and the drain hose are correctly attached
and not damaged.
Lots of suds. Suds may have leaked and then dissolved.
Detergent dispenser
blocked.
Clean detergent dispenser drawer (refer to 'Caring for your
Washer').
Detergent dispenser
drawer not fully closed.
Close detergent dispenser drawer fully and ensure it
remains closed during the cycle.
Damage to door seal. Check seal inside door for damage. If it sustains any
damage it will need to be replaced.
Cycle time longer than
usual/Inaccurate time
reading/ Adjustment of time
remaining during cycle
Wash time is
approximate.
Wash time may be influenced by a number of factors
(refer to 'Washer Controls').
Low water pressure or
flow rate. Ensure that inlet hose filters are not blocked.
Out of balance or
oversudsing.
Recovery from out of balance or oversudsing will extend
cycle time (refer to 'Before you call for Service').
Washing a large load. Be aware that it will take longer for the machine to fill.
Selecting various
options. Be aware that some options will extend cycle time.
Detergent or fabric softener
remaining in detergent
dispenser at the end of the
cycle
Detergent drawer not
properly closed or was
opened part way
through the cycle.
Ensure the detergent dispenser drawer is fully closed at
the start of the cycle and remains closed throughout the
cycle.
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Dirty or blocked
detergent dispenser.
Clean the detergent dispenser (refer to 'Caring for your
Washer').
Liquid sitting at the
‘Max’ level at the end
of the cycle indicates a
blockage.
Clean the fabric softener dispenser (refer to 'Caring for
your Washer').
Dispenser over loaded
with detergent.
Clean out remaining detergent and refer to 'Detergent &
Fabric Softener' for dosing information.
Washing very wet at the end
of the cycle
Cycle selected not
appropriate.
Particularly short or delicate cycles have shorter spins
which can result in wetter washing at the end of the
cycle.
Incorrect spin speed
for load selected. Select a faster spin speed.
An out of balance load
has occurred.
The washer compensates for the out of balance by using
a lower spin speed, to reduce noise and potential
damage to itself.
Vibrating
Transit bolts left in
place.
Ensure transit bolts are removed prior to use of the
machine (refer to 'Installation Instructions - Removing
the Transit Bolts').
Washer may not be
level.
Ensure washer is installed on an appropriate surface
and levelled correctly (refer to 'Installation Instructions -
Levelling the machine').
Load is out of balance.
Wash an average sized load rather than a smaller load
or a single item. Washing one item at a time is not
recommended as it is difficult for the washer to balance
a single item during spin.
Solving Wash Problems
Problem Possible Causes What To Do
Creasing
Washer
overloaded. Do not overload washer.
Incorrect cycle for
load type. Use the ‘Easy Iron’ or ‘Handwash’ cycle for creasable items.
Spin speed too
fast. Select a slower spin speed.
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Problem Possible Causes What To Do
Wet clothes left in
washer or laundry
basket.
Laundry left sitting wet is more likely to crease. If not removing clothes from
washer immediately at end of cycle, select the ‘Wrinkle Free’ option (WM1490F,
WM1490P and WH1480P models only). Do not leave wet washing sitting in a
washing basket.
Wash temperature
too hot for load
type.
Select a lower wash temperature. Check items care label for correct care.
Items not sorted
correctly.
Sort load so that items of similar weight are washed together (refer to 'Sorting &
Loading').
Poor soil
Removal
Incorrect wash
cycle selected.
Select a wash cycle that is appropriate for the amount of dirt (refer to 'Wash
Cycles').
Insufficient
detergent.
Ensure the correct dose of detergent is used for the load size and soil level (refer
to 'Detergent & Fabric Softener').
Washer
overloaded.
Ensure the washer is not overloaded in terms of its capacity or the cycle selected
(refer to 'Wash Cycles').
Items require a
longer wash time.
Select a higher soil level option if available (WM1490P and WM1480P models
only).
Load was
particularly dirty. Select ‘Pre Wash’ for particularly dirty loads (refer to 'Wash Cycle Options').
Items not sorted
correctly. Wash heavily and lightly soiled garments separately.
Washer dirty from
previous wash.
After washing particularly dirty clothing, we recommend putting the washer
through a ‘Rinse’ cycle after the load has been removed, to wash away any
remnants of dirt and to prevent it contaminating future washes.
Incorrect wash
temperature
selected in relation
to the type of soil.
Select a wash temperature suitable for the type of soil, eg warm for greasy soils,
cold for muddy soils. Increasing the wash temperature generally improves soil
removal and overall wash performance.
Dye transfer
Coloured items not washed
separately from white/light
coloured items.
Remember to separate whites and colours.
New or non-colourfast items
not washed separately.
Wash non-colourfast items separately and select ‘Cold’ wash
temperature.
Wet items have been left
sitting for too long.
Remove items from washer as soon as the cycle is finished, or if
items are not to be removed from the washer immediately select
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‘Wrinkle Free’.
Wash temperature. Consider the wash temperature you select for your coloured
items. Lower the temperature if you are concerned.
Black or
grey marks
on clothes
Correct amount of detergent. Ensure the correct dose of detergent is used for the load size and
soil level (refer to 'Detergent & Fabric Softener').
Washer needs to be cleaned. Empty the machine and complete a ‘Drum Clean’ cycle (refer to
'Caring for your Washer').
Tangling
Items not sorted correctly. Separate larger items from smaller items.
Washer loaded incorrectly. Load items loosely and individually into the washer (ie not
folded).
Incorrect cycle for load type
selected. Use the ‘Easy Iron’ cycle to wash shirts
Washer overloaded in terms of
its capacity or the cycle
selected.
Try washing average to smaller load sizes.
Delicate items. Wash pantyhose, bras and any other delicate items prone to
tangling in a mesh laundry bag.
Contact a Fisher & Paykel trained and supported service technician if a problem persists.
https://producthelp.fisherpaykel.com/eu/Wash/Front_Loaders/FabricSmart/WM1490F1/User_Guide_WM1490F1/16_Troubles…
Updated: Thu, 11 Nov 2021 20:34:28 GMT
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