Fisher & Paykel WH1260P User manual

FRONT LOADING CLOTHES WASHER
WH1260P Model
INSTALLATION GUIDE / USER GUIDE
NZ AU

1
CONTENTS
Introduction 3
Safety and warnings 4
Installation instructions 5
Before you do your first wash 13
Getting started quickly 14
Washer controls 16
Safety features 17
Sorting and loading 18
Detergent and fabric softener 20
Wash cycles 23
Wash cycle options 24
Customising wash cycles 27
Caring for your washer 28
Before you call for service 31
Fault codes 33
Troubleshooting 34
Manufacturer’s Warranty 39
Customer Care 41
IMPORTANT!
SAVE THESE INSTRUCTIONS
The models shown in this user guide may
not be available in all markets and are
subject to change at any time. For current
details about model and specification
availability in your country, please go to
our website www.fisherpaykel.com or
contact your local Fisher & Paykel dealer.
Registration
Register your product with us so we can
provide you with the best service possible.
To register your product visit our website:
www.fisherpaykel.com

3
INTRODUCTION
Welcome
Thank you for buying a Fisher & Paykel clothes washer. We are proud of this washer
and trust it will serve you well for many years.
At Fisher & Paykel we aim to provide innovative products that are simple to use,
ergonomic and kind to the environment. Your washer has numerous wash cycles
and options so you can perform every wash task with ease and the knowledge your
clothes are receiving the best possible care.
Please take the time to read these instructions carefully before you begin using your
washer.
Following the advice in this user guide will ensure you get the performance you
expect from your washer and that you get the best possible wash results. Keep these
instructions for future reference.
We hope you enjoy your new washer. We have certainly enjoyed designing it for you.
Front loading washer model

4
SAFETY AND WARNINGS
!WARNING!
Electric Shock Hazard
If you are using an extension cord or a portable electrical outlet device
(eg multi-socket outlet box), ensure that it is positioned so that it does
not come into contact with water or moisture.
Failure to do so may result in death or electrical shock.
IMPORTANT SAFETY INSTRUCTIONS
WARNING! When using your clothes washer, follow basic precautions, including the
following:
 This clothes washer is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and knowledge,
unless they are supervised or given instructions on how to use the washer by someone
responsible for their safety.
 The washer should only be used for washing and rinsing of textiles where this is
indicated on the care label.
 The door will be locked from the start of the cycle until the cycle is complete
for safety reasons. It is possible to open the door during the cycle under certain
conditions (refer to page 21).
 Never force the door open.
 Keep children away from the washer while it is in operation.
 Supervise children to ensure they do not play with the washer or climb inside the drum.
 Do not touch the glass part of the door during a cycle as the door can become hot.
 Do not open the detergent dispenser during the cycle as hot water may come out of it.
 The only user-removable parts of the washer are the inlet hose(s), detergent dispenser
and the pump filter. No other parts are designed to be removed by anyone other than
a Fisher & Paykel trained and supported service technician.
 When disposing of the washer, it is recommended that the door is removed to
avoidchildren getting trapped inside, and that the electrical cable is cut off close to
the washer.
 Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances
to the wash water. These substances give off vapours that could ignite or explode.
 Do not wash articles that have been previously cleaned in, washed in, soaked in,
or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive
substances as they give off vapours that could ignite or explode.

5
Accessories
Please check you received the following accessories with your Fisher & Paykel washer.
You will find them inside the drum or attached to the packaging.
 2 x Inlet hose(s)
 1 x Inlet valve cap
 1 x Drain hose guide
 1 x Installation instructions and user guide
 1 x Spanner
 1 x Installation leaflet (attached to the top of the washer)
Unpacking
To ensure the best performance from your new washer please follow the instructionsbelow.
Removing the packaging
1Remove the outer packaging (including the expanded polystyrene packer and plastic
wrapping). All packaging must be removed prior to use. Ensure these materials are
kept out of reach of children. Note: a small amount of water may be seen inside the
packaging and inside the washer. This is the result of factory testing and is normal.
2Tilt the machine backwards and ‘walk’ it off the base one foot at a time. Not doing so
may cause damage to your floor and washer.
3Remove all packaging and accessories from inside the drum.
Removing transit safety bolts
The clothes washer is fitted with transit safety bolts at the rear to avoid possible
damage to the interior during transportation.
IMPORTANT!
The transit bolts MUST be removed prior to operation of the machine. Failure to
remove these will result in damage to the machine.
Note: the transit bolts MUST be removed in order to use the power cord.
To remove the bolts
1Use a spanner or socket to unscrew and remove all 4 transit bolts at the back of the
washer (refer to A).
2Pull the black rubber grommets to remove the bolt, grommet and white plastic spacers
from the machine (refer to B). Retain these for future use.
INSTALLATION INSTRUCTIONS
Removing the transit safety bolts
B
A

6
INSTALLATION INSTRUCTIONS
D
3
Move the drain hose from
the from the plastic clasp
and clasps on the side of
the transit braces.
Removing the drain hose
4Remove the 12 transit brace
screws from the left and
right sides, and near the
centre of both the top and
bottom braces (refer to C).
5Remove the braces (refer
toD) and retain these and
the screws for future use.
7Remove the yellow safety clip
from the power cord.
8Cover the transit bolt holes with
the plastic plugs (provided). Push
to clip into place (refer to F). Covering bolt holes with plastic plugs
F
6
Remove (pull out) the two
transit rods located below the
two lower transit bolt holes
(refer to E).
Removing the transit rods
E
Removing the bracesRemoving the transit brace screws
C

7
INSTALLATION INSTRUCTIONS
Product dimensions
PRODUCT DIMENSIONS mm
AOverall height of product 850
BOverall width of product 600
COverall depth of product (including dial and door whenclosed) 665
DDepth with door open 1110
EMinimum door clearance to adjacent wall 340
Standpipe height min. 800–1200
MAXIMUM CAPACITY kg
12
Note: the exact height of your washer is dependent on how far the feet are extended
from the base of the machine. The space where you install your washer needs to be at
least 40mm wider and 20mm deeper than its dimensions.
 Electrical supply: 220–240V, 50Hz Sinusoidal, minimum 10A.
 Inlet water static pressure: Max. 1MPa (150psi), Min. 30kPa (4.5psi).
 Inlet water flow rate at tap: Min. 6litres/min.
E
D
A
B
C
TOP VIEWWallFRONT VIEW

8
INSTALLATION INSTRUCTIONS
Location
IMPORTANT!
Install the machine on a solid and level floor surface ensuring it has at least 20mm
clearance on each side. The washer must not be installed on any soft or textured
floor coverings (eg carpet, rugs).
Note: this machine must not be installed and operated on a plinth.
Levelling the machine
It is IMPORTANT to level the machine to ensure good spin
performance, and to minimise noise, vibrations and wear
and tear on the washer.
1Before positioning the machine in its final position, check
that the machine is level, front to back and side to side.
2Manoeuvre the product into its final position (we suggest a
minimum clearance of 20mm each side).
3Use a spirit level to check that the machine is correctly
level. If needed, pull the machine out. Loosen the lock nut
using the spanner provided and wind the feet up or down
to correctly level the machine.
4Using the spanner provided, tighten the lock nuts against
the base of the machine to lock the feet in position.
Connecting to the water supply
Inlet hoses
IMPORTANT!
 New hose sets provided with the washer should be
used to connect the washer to the water mains.
 Old hose sets should not be re-used.
 We recommend the inlet hoses are changed every
5 years. WARNING: Failure to do so may result in a
flood and damage to property.
1Connect the straight ends of the inlet hoses to the taps. Connect the elbow ends to
the corresponding machine inlet valves. The hot valve is coloured orange to make this
easier. Tighten the inlet hose ends by hand until the hose seal just makes contact with
the tap sealing face. Continue to tighten a further half-turn. Make sure there are no
kinks in the hoses.
2Turn the taps on and check for leaks. Check for leaks again after 24hours.
IMPORTANT!
The hot water temperature should not exceed 65°C and the cold water temperature
not exceed35°C. Temperatures above these may cause the machine to fault or cause
damage to the machine.
Locking the feet
Inlet hose ends
Elbow
(machine) end
Straight
(tap) end

9
INSTALLATION INSTRUCTIONS
If you have an uncontrolled water heating source (eg a wet back or solar heating
system) you should fit a Hot ‘N’ Safe Valve. This will ensure the hot water temperature
remains within safe limits.
Hot ‘N’ Safe Valves available are:
RMC TVA 50HF
RMC TVA 75HFS
Adjustable between 35°C – 55°C
RMC TVA 50HP
For instantaneous gas hot water supply
Water supply requirements:
 Inlet water pressure: Maximum 1MPa (150psi), Minimum 30kPa (4.5psi)
 Inlet water flow rate: Minimum 6litres/minute
Cold supply only:
If you only have a cold water supply, the inlet valve cap (blanking cap) which came with
your washer must be connected to the hot inlet valve. The cap prevents water leaking
out of the hot valve. This appliance incorporates backflow protection complying with
IEC61770. No further backflow protection is required for connection to the water supply.
Note: your washer has an internal heater to heat water. If you do not connect a hot
water inlet hose, your washer will automatically recognise there is no hot water supply
and its internal heater will heat the cold water to the selected cycle temperature.

10
INSTALLATION INSTRUCTIONS
Draining
Drain hose placement in a stand pipe or tub
1To guide the drain hose over the tub or
standpipe the hose guide must be fitted to
the drain hose. The height of the standpipe
or tub should be between 800–1200mm.
2Secure the hose guide so it cannot become
dislodged from the standpipe or tub.
IMPORTANT!
 If the drain hose is placed on the ground or
if the standpipe or tub is less than 800mm
high, the washing machine will continuously
drain while being filled (siphon).
 Regularly check that your standpipe or tub
is free from lint or other obstructions, which
may affect how your machine works or may
cause flooding.
Attaching drain hose to spigot
1Guide drain hose through hose guide
2Secure hose guide to back wall of cupboard
using a screw. The height of the drain hose
should be between 500–800mm from
ground level.
3Attach drain hose to spigot and secure using
a hose clamp ensuring the blanking insert is
cleared from spigot.
4Check for leaks.
 The drain hose should be checked from time
to time and replaced if any damage (egwear,
cuts, bulges, kinks, leaks, etc) is found. Do
not bend the drain hose sharply, as this may
cause it to split.
 In multi-storey apartments or any upper
floor, the machine should be installed on a
floor equipped with a drain.
 Draining must comply with local by-laws.
Fitting the drain hose guide
(20mm)
maximum
Standpipe 800 – 1200mm
Pull hose
through
guide
Attaching drain hose to spigot
Height 500 – 800mm
from ground

11
INSTALLATION INSTRUCTIONS
Electrical connection
1This appliance must be connected to a 220V–240V, 50Hz, sinusoidal, minimum 10A
electricalsupply.
2Release the power cord (transit bolts must be removed).
3Remove and discard the plastic pin cover and plug into a wallsocket.
4Connect the appliance to an earthed outlet protected by a fuse of suitable capacity.
 Check the power cord for damage and make sure it is not squashed or twisted when
installing the washer.
 Always remove the power cord from a socket by the plug, not by the cord.
IMPORTANT!
 If you are using an extension cord or a portable electrical outlet device (eg multi-
socket outlet box), ensure that it is positioned so that it does not come into contact
with water or moisture. FAILURE TO DO SO MAY RESULT IN DEATH OR ELECTRICAL
SHOCK.
 Do not touch or operate the machine with wet hands or with bare-feet.
 A damaged power cord must be replaced by a Fisher & Paykel trained and supported
service technician, in order to avoid a hazard. The appliance must not be operated
until it is repaired, as there is risk of electric shock.
 Do not operate this machine if it has been damaged during transport. Contact your
Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician.
SPARE PARTS
Available from your Fisher & Paykel dealer or a Fisher & Paykel trained and supported
service technician.
Hose Inlet Long (2m) Part No. 422680P
Hose Inlet Large Bore Part No. 426123P
Drain Hose Extension
(Not suitable for attaching to a spigot).
Part No. 425627P

12
INSTALLATION INSTRUCTIONS
Completing the installation
Installation test cycle
IMPORTANT!
Do this before you wash any items in your washer. This is to check that your washer is
installed correctly and that it is functioning correctly prior to use.
1Turn your washer on by pressing the ‘POWER’ button.
2Select the ‘Quick’ or ‘Super Quick’ cycle. Ensure the drum is empty and the door closed.
3Touch the button. The machine will start to fill.
 Observe the machine for any problems (eg leaking from the hoses, excess noise
orvibrations).
 The washer will beep and display any faults on the screen if there are any problems.
Refer to the ‘Before you call for Service’ section at the back of this book.
4Continue to observe until you see water in the bottom of the drum.
5Touch to pause the cycle, then press ‘POWER’ to turn the machine off.
6Press ‘POWER’ again, select the ‘Spin’ cycle and touch .
 Check that the drain hose is firmly secured to the standpipe or tub or spigot.
 Observe that the machine pumps out the water and spins.
IMPORTANT!
If there are any problems, you must address these before proceeding with normal use.
The washer will automatically turn off at the end of the cycle if there are no problems.

13
BEFORE YOU DO YOUR FIRST WASH
Before you start, it is a good idea to go through the following checklist:
1Have the packaging and transit bolts been removed?
2Is the drain hose threaded through the hose guide ‘Ubend’ (with no more than 20mm
extended) and hooked into your standpipe or tub, or attached to a spigot?
3Is the hot water hose connected to the hot valve (colour-coded orange)? Is the cold
water hose connected to the cold valve (colour-coded grey)? Have the taps been
turnedon?
4Is the machine correctly levelled, feet are locked and cabinet corners clear of the floor
and walls?
5Has the power cord been connected to an appropriate power supply and the power
turned on?
6Have you performed the installation test cycle?
7We recommend you complete your first cycle of use with a half-load amount of
detergent and without a load in order to remove any residues remaining in the machine
from the manufacturing process.
IMPORTANT!
You must ensure all 4transit bolts have been removed from your washer before you
start using it. If the transit bolts are not removed, they will damage your washer and
YOUR MANUFACTURER’S WARRANTY WILL BE COMPROMISED.

14
 Sort your washing carefully. Separate white/light colours
from dark colours. Wash new, highly coloured and dark
coloured items separately to prevent dye transfer. Refer to
the ‘Sorting and loading’ section.
 Load your clothes individually into the wash drum. Close
the door.
 Use ‘Low Sudsing’ or ‘Front Loader’ detergent, either
liquid, powder or pods. If you wish to use liquid detergent,
place it in the compartment labelled ‘MAIN WASH Liquid’
(A) of the dispenser drawer. If you wish to use powdered
detergent, place it in the compartment labelled ‘MAIN
WASH Powder’ (B). If you are using detergent pods
place them at the back of the drum before you load your
clothing. For more information on detergent refer to the
‘Detergent and fabric softener’ section.
 If you wish to use ‘Pre wash’, place liquid or powder in the
compartment labelled ‘PRE WASH Liquid/Powder’ (C).
 If you wish to use fabric softener, place it in the
compartment labelled ‘FABRIC SOFTENER’ (D). For more
information on fabric softener refer to the ‘Detergent and
fabric softener’ section.
IMPORTANT!
Fabric softener should not be used if you have selected
the ‘Quick’ or ‘Super Quick’ cycles.
GETTING STARTED QUICKLY
WH1260P1 model
21
MAIN WASH
Powder
PRE WASH
Liquid/Powder
MAIN WASH
Liquid
FABRIC
SOFTENER
A
B
D
Dispenser drawer
C

15
GETTING STARTED QUICKLY
1Press ‘POWER’ to activate your washer.
2Select your wash cycle by turning the SmartTouch™ Control Dial.
3Choose your wash options, if you wish to select options different from the default
options for the cycle.
4Touch to start the cycle.
 If you make an invalid selection the washer will beep to alert you.
 When the cycle finishes, your washer will perform end of cycle beeps and then turn
offautomatically.
 If you wish to stop your washer at any point during a cycle simply touch to pause the
cycle. There may be a slight delay while the drum comes to a stop, then the door will
unlock. Under certain conditions however the door will remain locked for safety reasons
(refer to the ‘Safety features’ section).
 If you wish to cancel or change the wash cycle once a cycle has started, simply touch
the button then select the new cycle. Touch to restart the washer.
IMPORTANT!
 For the best fabric and colour care, remove your clothes as soon as the cycle has
finished.
 Failure to follow the advice in this guide may result in damage to your garments and
your expectations of wash performance may not be met.
3 4

16
WASHER CONTROLS
SmartTouch™ Control Dial
The SmartTouch™ Control Dial provides easy and efficient wash cycle selection. As you
rotate the dial, the icon of the wash cycle selected will be illuminated, along with the
default settings for that cycle on the right side of the control panel.
SmartTouch™ buttons
The smooth, easy clean buttons enable easy selection of options with lights clearly
showing the selections you are making.
Digital display screen
The digital display screen provides feedback on how long the wash cycle has to go. If
you have programmed a ‘Delay Start’, the time remaining until the cycle will start will
be displayed here, along with any messages to help you with the overall running of your
washer (eg user warnings).
Time to go
Your washer displays approximately how many minutes the cycle you are running has
remaining, so that you can tell at a glance when your washing will be finished.
Please be aware that a number of factors can influence the overall cycle time, including
the water flow rate, water pressure, whether hot water is being used from the tap
or the water is heated by the internal heater, load size, cycle and option selections.
Therefore cycle times will vary. Unexpected events in a wash cycle (eg out of balance,
oversudsing) can lengthen the cycle time.
Progress lights
The progress lights indicate what part of the cycle the washer is currently on (wash,
rinse or spin). All three lights are on at the beginning of the cycle. The light for the
current part of the cycle flashes, and each one goes out when that part of the cycle has
beencompleted.
Keylock mode
Keylock can be used to lock the buttons on your washer. This will avoid accidental
button pushes. For more detail please refer to the ‘Wash cycle options’ section.

17
SAFETY FEATURES
Door lock
The door of your washer will lock once you touch and will stay locked until the
machine beeps at the end of the cycle, ensuring safety for you and your family while
your machine is operating.
Unlocking the door during the cycle
You can open the door to add or remove items during the wash simply by touching
the button. Note: the door will remain locked if the temperature inside the washer is
above 60°C and/or the water level is above the bottom of the door seal (a warning will
be displayed in these circumstances, refer to ‘Before you call for service’).
To open the door
Simply touch , the machine will pause and the door will automatically unlock if the
conditions inside the washer are safe. The button and time to go will flash on the
screen while the washer is paused. Open the door and remove or add garments. Close
the door and touch to resume the cycle.
Add a Garment
The ‘Add a Garment’ function can be used to interrupt the cycle to add or remove a
garment at any time during the wash part of the cycle (as long as the wash temperature
selected is lower than 60°C). Water in the machine will be drained to a level where the
door can be opened, if necessary. Refer to ‘Wash cycle options’ for more information.
Opening the door during a power failure
If there is a power failure during a wash cycle
your washer will stop and the door will remain
locked. You can unlock the washer door to
remove your clothes by opening the pump filter
cover at the bottom right of your washer. Simply
place a coin or key in the slot and tilt it upwards
to lever the cover open. Use a tool (ie key or
screw driver) to pull the door release tab down.
IMPORTANT!
Do not attempt to do this if the water level in
the washer is above the bottom of the door.
When power is restored you will need to restart
your machine by simply pressing ‘POWER’. The
washer will remember where it was in the cycle.
Your washer also has the following protective measures:
 Flood protection – turns off valves and turns pump on if a flood condition is detected.
 Out-of-balance protection – stops and redistributes the load if an unbalanced load
condition is sensed, and/or slows the spin speed to compensate.
 Excess suds protection – pauses to allow suds to break down before continuing the cycle.
Manual door opening mechanism
Manual door release tab

18
SORTING AND LOADING
When preparing your wash load there are some important things to consider:
Sorting
Sort items according to colour, fabric type, and soil type. Wash fine, delicate fabrics
separately from thick, heavy fabrics. Always separate coloured items from whites,
especially when they are new. Colour run could be an issue if you wash items at higher
temperatures. Some soils, like mud and blood are best washed in cold water. Oily
soils (eg some foods and marks on shirt collars) are best washed in warm water. The
following are recommendations for what cycles and settings you may wish to wash
different items on, and suggestions for special wash requirements.
ITEMS/WASH
REQUIREMENTS
SUGGESTED CYCLE
AND OPTIONS
SUGGESTED
TEMPERATURE
Towels Everyday, 1400 or 1100 rpm spin 30°C or 40°C
Sheets, pillowcases Everyday, 1400 or 1100 rpm spin 30°C or 40°C
Bulky items – doonas, duvets,
sleeping bags
Bulky 30°C or 40°C
Shirts, pants, other creasables Easy Iron, 800 rpm 30°C or 40°C
Woollens, silks Handwash, 500 rpm 30°C or 40°C
Delicates, fine fabrics Delicate or Handwash 30°C
Jeans Everyday or Heavy Cold or 30°C
Highly coloured items Everyday Cold or 30°C
Whites, cotton items Cottons, 1400 or 1100 rpm spin 40°C or 60°C
Have sensitive skin or require
extra rinsing?
Allergy with Rinse+, 1400 or
1100rpm spin
40°C
Asthma/allergies Allergy with Rinse+ 60°C
Lightly soiled items Quick or Super Quick 30°C
Muddy, sandy or linty items Everyday with Pre Wash and Rinse+ Cold
Smelly washer Drum Clean 90°C