INST 347 eCombi EE2 Pool & Spa Pump V07.16
WARRANTY
Astral Pool Australia Pty Ltd (ABN 97 007 284 504) ("AstralPool") provides the following warranty in relation to its Ecombi ee2 Pool and
Spa pump ("11560").
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot
be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation
applicable to the supply of goods and services which cannot be excluded, restricted or modified.
WARRANTY
Astral Pool warrants that, subject to the exclusions and limitations below, the Product will be free from defects in materials and
workmanship during the warranty period. The warranty periods are set out below and commence 30 days after the date of purchase
(to allow for installation). The warranty period may vary for different parts of the Product.
Complete assembly 3 years
If a defect appears in the Product before the end of the warranty period and Astral Pool finds the Product to be defective in materials
or workmanship, Astral Pool will, in its sole discretion, either:
(a) Replace or repair the Product or the defective part of the Product free of charge; or
(b) Cause the Product or the defective part of the Product to be replaced or repaired by an Authorised Astral Pool Service Agent
free of charge.
Astral Pool reserves the right to replace defective parts of the Product with parts and components of similar quality, grade and
composition where an identical part or component is not available.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts
may be used to repair the goods.
WARRANTY CLAIMS
1. If a fault covered by warranty occurs, the customer must first contact AstralPool at the contact address listed below, or
an Authorised Astral Pool Service Agent.
2. Any warranty claim must be accompanied by:
(a) Proof of purchase;
(b) Full details of the alleged defect; and
(c) Appropriate documentation (such as historical and maintenance records).
3. The customer must make the Product available to Astral Pool or its Authorised Astral Pool Service Agent for inspection and
testing. Astral Pool or its Authorised Astral Pool Service Agent will attend the premises where the Product is installed for inspection
and testing. If the Product is installed:
(a) Outside a capital city metropolitan area; and
(b) is not within a 20 km radius of an Authorised AstralPool Service Agent;
Then the customer may have to pay a travel fee.
4. If such inspection and testing finds no defect in the Product, the customer must pay Astral Pool's usual costs of service work
and testing. If such inspection and testing finds a defect that is not covered by this warranty, the customer must pay Astral
Pool's usual costs of service work plus any parts and labour required to repair the Product, unless recoverable from Astral Pool on
the failure of any statutory guarantee under the ACL.
