Foxtel nbn User manual

Quick Install Guide
Fibre to the Premises
Before you start, make sure your
nbn™equipment has been installed.
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2
Get ready for great
entertainment
Exciting times. You’re minutes away from a world
of unparalleled entertainment. This guide will take
you through the steps to get your WiFi Modem
up and running in no time.
Contents
What’s in the box? 3
Connection overview 4
How to connect 6
What do the lights mean? 8
Stay connected with Foxtel Home Phone 9
Troubleshooting 10
Need assistance? 12
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3
What’s in the box?
Ethernet Cable Power Pack Cable
nbn™Fibre Connection Box
(without cover)
nbn™Fibre Connection Box
(with cover)
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) bestfor streaming
WiFi password
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
3
What’s in the box?
Check your nbn™ equipment
Before you continue please ensure your
nbn™ equipment has been installed.
nbn™ Connection Box
Yellow Tipped
Ethernet Cable
Yellow Tipped
Ethernet Cable
Grey Telephone
Handset Cable
WiFi Keep Me Card
Power Pack Cable
Top tip
Before you continue, please ensure that yournbn™
equipment has been installed. If you are installing your
own nbn™ equipment then make sure you’ve completed
the steps outlined in the nbn™ setup that came with your
nbn™ Connection Box.
3
4
6
10
11
12
14
WiFi Modem
13/06/2017 10:20 AM
POWER
OPTICAL
ALARM
UNI–D1
UNI–D2
UNI–D3
UNI–D4
UNI–V 1/2
UPDATE
UNI–D1UNI–V 1 UNI–V 2 UNI–D2 UNI–D3 UNI–D4
POWER
OPTICAL
ALARM
UNI–D1
UNI–D2
UNI–D3
UNI–D4
UNI–V 1/2
UPDATE
UNI–D1UNI–V 1 UNI–V 2 UNI–D2 UNI–D3 UNI–D4
Check your nbn™ equipment
Before you continue please ensure your
nbn™equipment has been installed.
Grey Telephone
Handset Cable
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) bestfor streaming
WiFi password
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
3
What’s in the box?
Check your nbn™ equipment
Before you continue please ensure your
nbn™ equipment has been installed.
nbn™ Connection Box
Yellow Tipped
Ethernet Cable
Yellow Tipped
Ethernet Cable
Grey Telephone
Handset Cable
WiFi Keep Me Card
Power Pack Cable
Top tip
Before you continue, please ensure that yournbn™
equipment has been installed. If you are installing your
own nbn™ equipment then make sure you’ve completed
the steps outlined in the nbn™ setup that came with your
nbn™ Connection Box.
3
4
6
10
11
12
14
WiFi Modem
13/06/2017 10:20 AM
WiFi Keep Me Card
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) bestfor streaming
WiFi password
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
3
What’s in the box?
Check your nbn™ equipment
Before you continue please ensure your
nbn™ equipment has been installed.
nbn™ Connection Box
Yellow Tipped
Ethernet Cable
Yellow Tipped
Ethernet Cable
Grey Telephone
Handset Cable
WiFi Keep Me Card
Power Pack Cable
Top tip
Before you continue, please ensure that yournbn™
equipment has been installed. If you are installing your
own nbn™ equipment then make sure you’ve completed
the steps outlined in the nbn™ setup that came with your
nbn™ Connection Box.
3
4
6
10
11
12
14
WiFi Modem
13/06/2017 10:20 AM
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
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1 2 1 2 3 4
RESETPOWER
POWER
OPTICAL
ALARM
UNI–D1
UNI–D2
UNI–D 3
UNI–D 4
UNI–V 1/2
UPDATE
UNI–D1UNI–V 1 UNI–V 2 UNI–D2 UNI–D3 UNI–D4
nbn™ Fibre
Connection Box
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone1
Phone2
4
How everythingplugstogether
1Connect yourWiFiModemto the
nbn™ConnectionBox A
2PluginthePowerPackCable
and pressthepower button B
3Connect viaEthernetorWiFi C
4Connect toWiFi D
5Connect yourhomephone E
Connectionoverview
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Connection overview
How everything plugs together
1
Connect your WiFi Modem
to the nbn™Connection Box A
2
Plug in the Power Pack Cable
and press the power button B
3
Connect your iQ Box
and other devices to WiFi C
4Connect your home phone D
2B
Ethernet Cable
Power Pack Cable
Power Point
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone1
Phone2
6
1Connectyour WiFiModem
tothe nbn™ConnectionBox
Connect the RedTippedEthernetCable from
the UNI-D1 portonthe nbn™ConnectionBox
tothe WAN port onthemodem.
2Connectthe power
Connect oneendofthe PowerPackCable to
anearbypowerpointandtheotherendto the
DCport locatedonthebackofthemodem.
Switchthepowerpointonandthenpressthe
PowerButton onthemodem.
3ConnectviaEthernet
The modemhasfour Ethernetports toconnect
toyourfavouritedevices,like yourset-top box,
laptoporgameconsole.Justconnectthe
Yellow TippedEthernetCable froman
EthernetPort on themodemto the Ethernet
Port onyourdevice.Usethe GigabitPort for
optimumstreaming.
Howto connect
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1
A
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
Cable Input
Digital Audio Out
Optical HDMI Ethernet
12V DC
5A max
USB
5V DC 500mA
Coaxial
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
5
13/06/2017 10:20 AM
Input 1 Input 2
Digita l Audio Out
Optical H DMI
12V DC
5A max
USB
5V DC 500mA
13V/18VDC
350A max
Combined
TV aeri al
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5
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
5.0GHz WiFi Network Name
2.4GHz WiFi Network Name
WiFi Password
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
5
Power Pack Cable
13/06/2017 10:20 AM
Input 1 Input 2
Digita l Audio Out
Optical H DMI
12V DC
5A max
USB
5V DC 500mA
13V/18VDC
350A max
Combined
TV aeri al
3
4
D
WiFi Modem Telephone
Handset iQ3/iQ4 Foxtel Box
WiFi Keep Me Card
Grey Telephone
Handset Cable
WiFi connection
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
3
C
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
5
Power Pack Cable
13/06/2017 10:20 AM
Input 1 Input 2
Digita l Audio Out
Optical H DMI
12V DC
5A max
USB
5V DC 500mA
13V/18VDC
350A max
Combined
TV aeri al
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
5
Power Pack Cable
13/06/2017 10:20 AM
Input 1 Input 2
Digita l Audio Out
Optical H DMI
12V DC
5A max
USB
5V DC 500mA
13V/18VDC
350A max
Combined
TV aeri al
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6
2.4GH z WiFi N ame (SSID) best for ra nge
5.0GHz WiFi Name ( SS ID) be st for s treaming
WiFi pa sswor d
Use t his info to co nnect your WiFi.
Keep it se cret. Kee p it safe.
D
Gigabit
WAN
Reset
Power
DC
10/100
USB
DSL
8
4ConnectviaWiFi
Goto WiFiSettingsonyourdeviceandselect
themodemnetwork(foundonyourWiFiKeep
MeCardDorthe backofyourmodem).
Ifyoustreama lotofvideothroughthatdevice,
wesuggestyouselect theFoxtelHubMedia
network,ifavailable.Then enter your WiFi
password shown on yourWiFi Keep Me Card .
Ifyourdevicesupports WPS connection,
youcansimplypressthe Connect(WPS)
buttononyourmodemuntilit ashesblue
andthenactivateWPS modeon yourchosen
device(asshowninyourdevice’s manual).
The modem and your device should
automatically discover and connect to
each other.
WiFiKeepMeCard
WiFi-enableddevice WiFiModem
Top tip
WiFiProtectedSetup(WPS)allowsthe modem
andyourdevicestopairtoeachotherwithout
theneed toinput passwords.
Howto connect
Connect (WPS)
Internet
WiFi
iQConnected
Voice
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How to connect
1Connect via WiFi
Go to WiFi Settings on your device and select
the modem network (found on your WiFi Keep
Me Card Cor the back of your modem).
If you stream a lot of video through that device,
we suggest you select the FoxtelHubMedia
network, if available. Then enter your WiFi
password shown on your WiFi Keep Me Card.
If your device supports WPS connection,
you can simply press the Connect (WPS)
button on your modem until it flashes
blue and then activate WPS mode on
your chosen device (as shown in your
device’s manual).
The modem and your device should
automatically discover and connect
to each other.
C
WiFi-enabled device
WiFi Keep Me Card
WiFi Modem
Top tip
WiFi Protected Setup (WPS) allows the modem and
your devices to pair to each other without the need
to input passwords.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
D
Gigabit
WAN
Reset
Power
DC
10/100
USB
DSL
8
4Connect via WiFi
Go to WiFi Settings on your device and select
the modem network (found on yourWiFi Keep
Me CardDor the back of your modem).
If you stream a lot of video through that device,
we suggest you select the FoxtelHubMedia
network, if available. Then enter your WiFi
password shown on yourWiFi Keep Me Card.
If your device supports WPS connection,
you can simply press the Connect (WPS)
button on your modem until it flashes blue
and then activate WPS mode on your chosen
device (as shown in your device’s manual).
The modem and your device should
automatically discover and connect to
each other.
WiFi Keep Me Card
WiFi-enabled device WiFi Modem
Top tip
WiFi Protected Setup (WPS) allows the modem
and your devices to pair to each other without
the need to input passwords.
How to connect
Connect (WPS)
Internet
WiFi
iQ Connected
Voice
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Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
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7
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
5.0GHz WiFi Network Name
2.4GHz WiFi Network Name
WiFi Password
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
9
5Connectyour HomePhone
Usethe Grey TelephoneHandsetCable to
connectyourexistingtelephonehandsetto
the Phone1port ontheFoxtelHub.
Top tip
YourFoxtelHomePhoneserviceisdelivered
usingVoIP technologyviathePhone1 port on
yourmodem.VoIPenablesyoutomakecalls
overyourFoxtelBroadbandservice.
13/06/2017 10:20 AM
2
Connect your Home Phone
If you have a home phone service with
your Foxtel Broadband bundle, use the
Grey Telephone Handset Cable to connect
your existing telephone handset to the
Phone 1 port on the Foxtel Hub.
WiFi Modem
Grey Telephone
Handset Cable
Existing
Telephone
Handset
D
Top tip
Your Foxtel Home Phone service is delivered
using VoIP technology via the Phone 1 port on
your modem. VoIP enables you to make calls
over your Foxtel Broadband service.
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8
What do the lights mean?
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press.
When pressed, the light will flash
blue for two minutes to indicate
it’s ready to connect a device.
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when
not connected to the internet.
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem is
powering up. No light means that the
WiFi function has been disabled on
the modem.
WiFi Modem
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
IQ Connected
When solid blue, your iQ Set Top Box
is connected to your modem. No light
means it’s not connected.
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
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9
Stay connected with Foxtel Home Phone
How to use common home phone features
1
Voicemail
The first time you call your
voicemail service, voice
prompts will guide you through
recording your personal
greeting and setting up a PIN.
You’ll need to enter your PIN
when calling from another
landline or mobile phone.
Accessing your voicemail
Call 125 101
2
Call Waiting
When you’re on a call,
Call Waiting will let you know
someone is trying to ring you
by playing two beeps every
five seconds. You can put your
current call on hold and take
the second call, then switch
between callers.
To answer an incoming call
or switch between calls
RECALL Dial tone 2
To hang up one call
and return to the other
RECALL Dial tone 1
To reject an incoming call
RECALL Dial tone 0
Turn ON Call Waiting
*4 3 # Announcement
Turn OFF Call Waiting
*4 3 # Announcement
3
Call Return
Missed a call? Call Return lets
you retrieve the number of your
last unanswered call.
Using call return
For 35¢ per call plus standard
call charges, simply dial
*1 0 # and the last
unanswered caller’s phone
number within the last 48 hours
will be announced (excludes
blocked numbers).
You’ll then be given the
option to return the call
by pressing 1.
Top tip
Your default PIN is the last six
digits of your phone number.
11
Stay connected with Foxtel Home Phone
Top tip
Your default PIN is the last six
digits of your phone number.
How to use common home phone features
1Voicemail
The first time you call your
voicemail service, voice prompts
will guide you through recording
your personal greeting and
setting up a PIN. You’ll need to
enter your PIN when calling from
another landline or mobile phone.
Accessing your voicemail
Call 125 101
2Call Waiting
When you’re on a call, Call
Waiting will let you know
someone is trying to ring you
by playing two beeps every
five seconds. You can put your
current call on hold and take
the second call, then switch
between callers.
To answer an incoming call
or switch between calls
RECALL Dial tone 2
To hang up one call
and return to the other
RECALL Dial tone 1
To reject an incoming call
RECALL Dial tone 0
Turn ON Call Waiting
4 3 # Announcement
Turn OFF Call Waiting
# 4 3 # Announcement
3Call Return
Missed a call? Call Return lets
you retrieve the number of your
last unanswered call.
Using call return
For 35c per call plus standard call
charges, simply dial 1 0 #
and the last unanswered caller’s
phone number within the last 48
hours will be announced
(excludes blocked numbers).
You’ll then be given the option
to return the call by pressing 1 .
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
13/06/2017 10:20 AM
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10
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
5.0GHz WiFi Network Name
2.4GHz WiFi Network Name
WiFi Password
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 12-13
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone1
Phone2
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
5.0GHz WiFi Network Name
2.4GHz WiFi Network Name
WiFi Password
12
Internetstoppedworking?
1
Checkallyourcablesareplugged
insecurely.
2
Pressthepowerbuttonontheback
ofthe modemto turnito. Wait60
secondsthenpressthepowerbutton
again toturnit backon.Itmaytake a
fewmomentstoreboot,butyour
modemwillautomaticallycongure
itselfto connectto theInternet.
3
Turnothepowerpointthenunplug
thecablefromthe nbn™Connection
Box,wait30seconds,thenplugitback
inandswitch on.Giveitafewmoments
to reconnectitselftoyourmodem.
Troubleshooting
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 12-13
2
1
13
13/06/2017 10:20 AM
Input 1 Input 2
Digital Audio Out
Optical HDMI
12V DC
5A max
USB
5V DC 50 0mA
13V/18VDC
350A max
Combined
TV aerial
Troubleshooting
Internet stopped working?
1
Check all your cables are
plugged in securely.
2Press the power button on the
back of the modem to turn it off.
Wait 60 seconds then press the
power button again to turn it back
on. It may take a few moments
to reboot, but your modem will
automatically configure itself
to connect to the Internet.
3Turn off the power point then
unplug the cable from the nbn™
Connection Box, wait 30 seconds,
then plug it back in and switch on.
Give it a few moments to reconnect
itself to your modem.
Power Point WiFi Modem
Ethernet Cable
nbn™Fibre
Connection Box
1
2
4
3
A
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
Cable Input
Digital Audio Out
Optical HDMI Ethernet
12V DC
5A max
USB
5V DC 500mA
Coaxial
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
5
13/06/2017 10:20 AM
Input 1 Input 2
Digital Au dio Out
Optical HD MI
12V DC
5A max
USB
5V DC 500mA
13V/18VDC
350A max
Combined
TV aeria l
1 2 1 2 3 4
RESETPOWER
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11
2
1
13
13/06/2017 10:20 AM
Input 1 Input 2
Digital Audio Out
Optical HDMI
12V DC
5A max
USB
5V DC 50 0mA
13V/18VDC
350A max
Combined
TV aerial
4
Lost or forgotten
your WiFi password?
If you’ve lost your WiFi Keep Me Card,
you can find your setting details on the
back of the modem. If you’ve changed
your WiFi details, you can set them back
to the default – just press the reset button
underneath your modem for 10 seconds.
5
Foxtel Broadband
running slow?
If you’ve got a plan with data limits, first visit
My Account at foxtel.com.au/myaccount
to check you haven’t used all your included
data. There are no excess data usage
charges, however broadband speeds
are slowed to 256kbps if your included
monthly data allowance is exceeded.
Got an unlimited plan, or still have data
allowance on your capped plan? Then try
moving your device closer to the modem
to see if there’s an improvement.
Obstacles, walls and interference from
devices can affect WiFi speeds, so try
to avoid these where you can.
My Account
5
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
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iQ3/iQ4 Foxtel Box
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12
Need assistance?
You’re not alone on your Foxtel Broadband
journey. If you come across any bumps in
the road, we’re here to help.
Check out our FAQs at
foxtel.com.au/broadbandhelp
If you’re really stuck, we’ve got people
on standby to give you a hand. Just call
131 999 and quote ‘Broadband’.
From time to time we need to update
the network to keep the service running
smoothly for you. To find out if any
outages are scheduled in your area,
visit foxtel.com.au/support/outage
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13
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14
FX05041 10/20
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