Francotyp-Postalia mymail User manual

mymail
Franking machine
Operator Manual

2
Please read this operator manual before using the
mymail franking machine. Please keep the manual
near the mymail at all times for reference.
This operator manual describers the mymail
– in its standard version and
– with integrated scales.
Displayillustrationsinthismanualnormallyshowthe
operating menu with scales. Functions which are
only available with the scales are recognisable by a
suffix, e.g. (only for mymail with scales).
Quick reference The Quick Reference Guide gives you an overview
of the operating menu and franking with the mymail.
Installation guide Please read the Installation Guide to find out how to
install and commission the mymail.
The following keywords and symbols identify the
safety tips in this operator manual.
Warning! indicates a potential hazard which may
result in injury.
Caution!indicatesapotentialhazardthatmayresult
in damage to the mymail or impair the franking
process.
The following symbols and text features are used in
this operator manual:
Press arrow keys – select/scroll
Press E-key (Enter) – confirm
Press C-key (Clear) – back/clear
Press numeric key(s) to enter values or letters.
“Log off” Elements from the operating menu (e.g. menu
names and messages) are highlighted by inverted
commas (speech marks) in the text.
A tip offers advice or additional suggestions for
improving the operation.
About this Operator Manual

3The operating panel
Display (showing the main menu
for a mymail with optional scales here)
Info key:
– Display information
– Close info window
Clear key
– Clear inputs
– Back to the higher menu
Arrow keys:
Scroll in a menu/
menu level
Enter key:
– Confirm inputs and selection
– Acknowledge error message
Home/Shift key:
– Selection: return to main menu
– Text: Switch upper/lower case letters
– Postage value: Enter decimal point
Numeric keys:
– Enter digits
– Enter letters
– Enter punctuation and special characters
Postage value
Weight
Account
Available
special characters:
? ! $ 1 % ” # & , . *
+ - = _ ( )[ ] < > / \

4mymail with scales*
Card reader
with MasterCard*
Letter slot
Display
Scales* Operating panel
ink cartridge below it
Battery compartment
(on the bottom)
Power connection
Modem socket
Keyboard
* optional

Contents 5
1 Safety tips ____________________________________________________7
2 A short description of the mymail _________________________________8
3 The ABC of mymail operation ____________________________________9
3.1 Access control by MasterCard (optional) ________________________9
3.2 Standby _______________________________________________10
3.3 The main menu _________________________________________10
3.4 The mode of operation ___________________________________11
3.5 Enter text ______________________________________________13
3.6 The info window ________________________________________15
3.7 Trial run _______________________________________________15
3.8 Switching the scales on and off (only mymail with scales) ____________16
4 Franking ____________________________________________________17
4.1 Setting the franking imprint ________________________________17
4.2 Positioning and franking a letter ____________________________20
4.3 Ending franking – logging off ______________________________21
5 Weighing and franking (only mymail with scales) ________________________22
5.1 Selecting postal rates ____________________________________22
5.2 Changing and correcting postal rates ________________________24
5.3 Weighing and franking a letter _____________________________25
6 Quick select memories ________________________________________27
6.1 Load saved data ________________________________________27
6.2 Display saved data ______________________________________27
6.3 Saving settings _________________________________________28
6.4 Renaming the quick select memories ________________________29
6.5 Clearing the quick select memories _________________________30
7 Account function _____________________________________________31
7.1 Franking on accounts ____________________________________31
7.2 Change account ________________________________________32
7.3 Setting up accounts _____________________________________33
7.4 Saving standard setting for an account _______________________34
7.5 Renaming accounts _____________________________________35
7.6 Deleting accounts _______________________________________36
8 Register _____________________________________________________37
9 Loading postage – TELESET ____________________________________39

mymail Operator Manual
6
10 Basic settings ________________________________________________ 41
10.1 Changing the town circle _________________________________ 41
10.2 Reloading endorsements _________________________________ 42
10.3 Update rate table (only for mymail with scales) _____________________ 43
10.4 Reloading advertising imprint ______________________________ 44
10.5 Delete advertising imprint _________________________________ 45
10.6 Setting a high postage value ______________________________ 46
10.7 Setting available postage warning __________________________ 47
10.8 Standby time ___________________________________________ 48
10.9 Setting the outside dialling parameters for the modem __________ 48
10.10 Setting the clock ________________________________________ 50
10.11 Switching access control on and off (optional) __________________ 52
10.12 Printing reports _________________________________________ 53
10.13 Zeroing scales (only for mymail with scales) _______________________ 54
11 Maintenance and care _________________________________________ 55
11.1 Cleaning the mymail _____________________________________ 55
11.2 Checking the ink level ____________________________________ 55
11.3 Changing the ink cartridge ________________________________ 56
11.4 Cleaning the ink cartridge _________________________________ 62
11.5 Adjusting the ink cartridge ________________________________ 62
11.6 Test print ______________________________________________ 63
11.7 Changing the battery ____________________________________ 64
11.8 Hints for transporting the mymail ___________________________ 66
12 Error messages and help ______________________________________ 67
12.1 Error messages (alphabetically) ____________________________ 68
12.2 Helpful user tips ________________________________________ 72
12.3 Automatic error diagnosis (self-test) _________________________ 74
Appendix
Menu tree ____________________________________________________ 75
Technical Data ________________________________________________ 76
Declaration of Conformity ________________________________________ 78
Glossary _____________________________________________________ 79
Index _______________________________________________________ 81
Service ______________________________________________________ 85

Safety tips 7
1 Safety tips
The mymail is a franking machine with an inkjet printer for franking letter mail.
The mymail complies with the pertinent safety regulations for office information
equipment.
Please observe the following tips for your own safety:
•Install and commission the mymail according to the instructions in the Installation
Guide.
•Only operate the mymail on 230 V AC.
•Make sure the socket for connecting the mymail is close by and easily accessible
at all times.
•Use only the power and modem cables provided or approved by Francotyp-
Postalia. Make sure that cables are not damaged.
•Pull out the mains plug in the event of danger! Do not remove any parts of the
housing. Call the after-sales service.
•Make sure that no liquids or foreign objects penetrate the interior of the mymail. If
thishappens, pullout the mainsplugimmediately. Havethe mymailcheckedby the
after-sales service before reconnecting the mains plug.
•Only use original ink cartridges from Francotyp-Postalia. Observe the information
enclosed with every cartridge.
•Only use the batteries provided by Francotyp-Postalia. Observe the instructions
enclosed with the battery for correct use and disposal.
•Only have maintenance and repair work done by qualified personnel authorised by
Francotyp-Postalia. Otherwise your warranty will be voided. You will be liable for
any damages.

mymail Operator Manual
8
2 A short description of the mymail
The mymail is the digital franking machine for small
mail volumes. It franks up to 15 letters per minute.
Frank a letter as easily as
making a phone call All the settings for the franking process can be selected quickly. You just insert the letter and the
mymail starts printing. You will soon get used to
using your franking machine.
Optional scales The mymail is available with optional integrated
2 kg scales. mymail uses these to calculate the
exact postage value for every mailpiece.
Advertising imprint and slogan The mymail prints a logo or slogan of your choice on
every letter. By means of the freely editable slogans
you can put important messages right on the
envelope.
Loading postage - TELESET YoucanloadpostageverycomfortablybyTELESET
– at any time around the clock. Connect the mymail
with the built-in modem to the phone line. And you
can start right away.
Safe from unauthorised access You can protect mymail optionally against
unauthorised access. Only persons with a
MasterCard authorised by you are allowed to use
the mymail.
Additional functions You have 10 quick select memories at your disposal
for frequently used settings.
The account function allows separate registration of
postage costs.
Flexible and always up to date Yournewadvertisingimprint,yournewtowncircleor
a rate change of the Royal Mail – you can load the
latest data in your mymail easily by chip card.

The ABC of mymail operation 9
3 The ABC of mymail operation
In this chapter you will learn about the basic mymail
functions and how to handle the operating menu.
With the arrow keys and , the Enter key
and the Clear key you can move through the
menu.
For fast orientation you will find an overview of the
operating menu on page 75 and in the quick
reference.
3.1 Access control by MasterCard
(optional)
The mymail can be protected against unauthorised
use.Inthiscaseonlythe MasterCard holdercan use
the mymail.
Ifaccessiscontrolledby theMasterCard,theprompt
“Insert MasterCard” appears in the display.
Insert the MasterCard in the right hand side of the
mymail. Make sure the card chip faces backwards.
Confirm the message “Insert MasterCard” with the
Enter key .
You now have access to all mymail functions.
Do not forget to remove the MasterCard after
finishing with the mymail.
Arrow up key
Arrow down key
Clear
key Enter
key

mymail Operator Manual
10
3.2 Standby
Themymail is left connectedtothe mainsall the time
to ensure it is always ready for quick use.
If the mymail is not being used, i.e. you have not
inserted any letters or not pressed any keys, after a
while the mymail will switch to sleep mode. A mes-
sage will appear for approximately one minute advis-
ing that the machine will shut down.
Standby Thecurrentdatethenappears in the mymail display,
the display light goes out and the printing head
travels to the idle position.
You can reactivate the mymail by pressing any key.
The time period after which the mymail switches to
standby is set at factory to 5 minutes.
For instructions on how to change this setting, see
Chapter 10.8 on page 48.
3.3 The main menu
The main menu is the “operations centre”. Here you
set the postage value. The displayed postage value
appears in the franking imprint.
The three menu items “Mem”, “Menu” and “Log off”
are accessible under the main menu.
If you are working with accounts the main menu
displays the current account at the bottom right.
mymail with Scales
A mymail with scales has the additional menu
“Rate”. You set the postal rates for postage
calculation here.
An arrow in the display indicates that other menus
are available and in which direction you can scroll
with the arrow keys.
Postage value
Current account
Menus
Postage value
Current account
Menus
Weight display