Xerox DocuPrint N17 User manual

The Xerox
DocuPrint N17 and
N17b Network Laser
Printers
User Guide
Version 1.8

Copyright © 1998, 1999 Xerox Corporation. All Rights Reserved.
Copyright protection claimed includes all forms of matters of
copyrightable materials and information now allowed by statutory or
judicial law or hereinafter granted, including without limitation, material
generated from the software programs which are displayed on the screen
such as styles, templates, icons, screen displays, looks, etc.
XEROX®, The Document Company®, the stylized X, DocuPrint, and
N17 are trademarks of Xerox Corporation or its subsidiaries.
Adobe® and PostScript® are trademarks of Adobe Systems
Incorporated.
PCL, HP, and LaserJet are trademarks of Hewlett-Packard Company.
IBM is a trademark of International Business Machines Corporation.
Microsoft, Microsoft Windows, Microsoft Word, MS, and MS-DOS are
trademarks of Microsoft Corporation. Univers is a trademark of Linotype
AG or its subsidiaries. WordPerfect is a trademark of Corel Corporation.
Centronics is a trademark of Centronics Corporation. Macintosh and
TrueType are trademarks of Apple Computer, Incorporated. OnPage is a
trademark of COMPUTER:applications, Inc. All other product names are
trademarks/tradenames of their respective owners.
PCL, PCL 5e and PCL 6 are trademarks of Hewlett Packard Company.
This printer contains an emulation of the Hewlett Packard PCL 5e and
PCL 6 command languages, recognizes HP PCL 5e and PCL 6
commands, and processes these commands in a manner comparable
with Hewlett Packard LaserJet printer products.
This product includes an implementation of LZW licensed under U.S.
Patent 4.558.302.
Notice Specifications described in this publication are subject to change without
notice. Use of some features may be limited by your hardware or
software configuration. Contact your dealer, Xerox, or Xerox Limited for
details.

Table of Contents i
DocuPrint N17/N17b User Guide ❖TOC-1
Chapter 1 Getting Started ............................................................... 1-1
DocuPrint N17 and N17b Models....................................1-2
User Documentation Roadmap.......................................1-3
Printed Documentation.................................................... 1-3
DocuPrint N17 Product CD...............................................1-4
Using the CDs..................................................................1-5
How Much of This Book Must I Read?............................1-6
Printer Components.........................................................1-7
Installing Your Printer......................................................1-8
Printing a Configuration Sheet .....................................1-10
Chapter 2 Printer Management Software and Drivers ............. 2-1
Using CentreWare DP with the DocuPrint N17..............2-2
DocuPrint N17 PCL Printer Drivers..................................2-3
DocuPrint N17 PostScript Printer Drivers .......................2-4
Driver Features.................................................................2-5
Installing CentreWare and Drivers..................................2-7
Configuring Your Drivers..................................................2-7

TOC-2 ❖DocuPrint N17/N17b User Guide
Chapter 3 Using the Control Panel ................................................ 3-1
Control Panel Features.....................................................3-2
The Display...................................................................... 3-3
Menu Options...................................................................3-4
Chapter 4 Paper Loading and Orientation ................................... 4-1
Selecting Paper.................................................................4-2
Storing Paper....................................................................4-5
Loading Paper...................................................................4-6
Using Tray 1.....................................................................4-6
Using the MBF................................................................. 4-9
Using the 500-sheet Paper Deck and Cassette................ 4-14
Using the High Capacity Feeder......................................4-17
Using the Envelope Feeder............................................. 4-20
Automatic Tray Switching.............................................4-22
Paper Size/Type Mismatch..............................................4-23
Duplex (Two-Sided) Printing.........................................4-24
Print Orientation and Control Panel Settings...................4-25
Chapter 5 Clearing Jams and Jam Recovery ................................ 5-1
Paper Jams........................................................................5-2
What Causes a Paper Jam? ..............................................5-2
Clearing Paper Jams.........................................................5-3
Tray 1 Jam....................................................................... 5-7
MBF Jam..........................................................................5-8
Tray 2 Jam with 500-sheet Paper Deck and Cassette........5-9
Tray 3 Jam with 500-sheet Paper Deck and Cassette......5-10
Tray 2 or Tray 3 Jam with 2,000-sheet HCF .................... 5-11
Envelope Feeder Jam......................................................5-12
OCT Jam........................................................................5-13
Duplex Module Jam.......................................................5-14
Paper Exit Jam................................................................5-15
EP Cartridge Jam............................................................5-16

DocuPrint N17/N17b User Guide ❖TOC-3
Paper Mismatch Jam......................................................5-17
Misfeed Jam at Startup.................................................. 5-18
Fuser Jam.......................................................................5-19
Chapter 6 Replacing Consumables ................................................ 6-1
Replacing the EP Cartridge..............................................6-2
Replacing the Fuser Cartridge/BTR..................................6-5
Chapter 7 Troubleshooting ............................................................. 7-1
Diagnostic Message Display............................................7-2
Printer Operation Problems.............................................7-3
Chapter 8 References ........................................................................ 8-1
Further References...........................................................8-2
Appendix A CE Declaration ................................................................ A-1

TOC-4 ❖DocuPrint N17/N17b User Guide

Chapter 1: Getting Started ❖1-1
Getting Started Chapter1
DocuPrint N17 and N17b Models .................................. 1-2
User Documentation Roadmap ..................................... 1-3
How Much of This Book Must I Read? .......................... 1-6
Printer Components ....................................................... 1-7
Installing Your Printer .................................................... 1-8
Printing a Configuration Sheet ................................... 1-10

DocuPrint N17 and N17b Models
1-2 ❖DocuPrint N17/N17b User Guide
DocuPrint N17
and N17b
Models
This book is for use with both the Xerox DocuPrint N17
and DocuPrint N17b Network Laser Printers. The
DocuPrint N17 contains all the components of the
DocuPrint N17b, plus the following:
• Ethernet 10Base2 and 10BaseT
• Audible buzzer
As this guide serves both printers, the DocuPrint N17b
will hereafter be referred to as the DocuPrint N17 except
in situations where information is specific to either
printer.

User Documentation Roadmap
Chapter 1: Getting Started ❖1-3
User
Documentation
Roadmap
Your DocuPrint N17 printer is packaged with
documentation in both printed form and on CD. There are
two CDs:
•Product CD, which contains documentation and
printer drivers.
•Printer Management Software CD, which contains
various Xerox-provided client software and the
documentation for it.
This section serves as a roadmap for the printed and CD
documentation
Printed
Documentation Your DocuPrint N17 printer was packaged with the
following pieces of printed documentation:
•Quick Install Guide, which shows you how to get your
printer up and running.
•User Guide (this book), which provides you with the
basic information needed to use your printer. (More
detailed user information is contained in the System
Administrator Guide on your Product CD.)
•Quick Network Install Guide, which briefly shows
you how to connect your printer to a network in your
specific environment. (More detailed Network/
Environment information is contained in the Technical
Information Guide on your Product CD.)

User Documentation Roadmap
1-4 ❖DocuPrint N17/N17b User Guide
DocuPrint N17
Product CD Your DocuPrint N17 printer was also packaged with a CD
that contains the following pieces of information:
•User Guide (electronic version of this book)
• Quick Network Install Guide
• System Administrator Guide
• Technical Information Guide
• A procedure to upgrade your printer software
The System Administrator Guide contains the following
information should you require it:
• Printer installation instructions, in Chapter 1.
• Installation instructions for all DocuPrint N17 options,
in Appendix C.
• Installation instructions for the EP cartridge and BTR
replacement, in Appendix B.
The System Administrator Guide also contains a
considerable amount of more detailed user information.
DocuPrint N17 printer drivers are also contained on the
Product CD. The majority of driver documentation is
provided via the Help files included with the drivers.
Sinced both the Product CD and the Printer Management
Software CD contain so much important information,
please ensure that you save them and keep them in a safe
place.

User Documentation Roadmap
Chapter 1: Getting Started ❖1-5
Using the CDs The documentation on the Product CD is provided as PDF
files, which are opened in Adobe Acrobat Reader
(provided on the CD if you do not already have it
installed). These files contain hypertext links that enable
you to jump from the Table of Contents or Index directly
to the page where you are looking for information, as well
as from page to page where information is
cross-referenced. Simply move the cursor over a
hypertext link and it changes to a pointing finger. Then
click on the link to jump to the link’s destination.
The PDF files also enable you to print the specific pages
you need, rather than printing an entire chapter or
manual.
Both the Product CD and the Printer Management CD are
provided with installation booklets in their respective
jewel cases. You can also refer to the ReadMe files on the
CDs for more information.

How Much of This Book Must I Read?
1-6 ❖DocuPrint N17/N17b User Guide
How Much of
This Book Must I
Read?
Use this book as a reference for:
• Getting Started (Chapter 1: Getting Started)
• Information about CentreWare and installing printer
drivers (Chapter 2: Printer Management Software and
Drivers)
• Instructions on using the Control Panel
(Chapter 3: Using the Control Panel)
• Paper specifications, loading paper, and duplex
printing (Chapter 4: Paper Loading and Orientation)
• Clearing Jams(Chapter 5: Clearing Jams and
Jam Recovery)
• Replacing Your Toner Cartridge and Fuser Cartridge/
BTR (Chapter 6: Replacing Your Toner Cartridge)
• Troubleshooting printing problems if they occur
(Chapter 7: Troubleshooting)
• Further References (Chapter 8: References)

Printer Components
Chapter 1: Getting Started ❖1-7
Printer
Components
The major printer components are indicated below.
Figure 1.1 Major printer components
Front View
1Control Panel Display
2Control Panel Keypad
3Recessed Grip
4Power Switch
5Standard Output Bin
6Front Cover
7Front Cover Release Button
8MBF (Multi-bypass Tray)
9MBF Release Point
10 Tray 1
Rear View
1Option Interface Cover
2Rear Cover
3Power Inlet
4Ethernet Ports (N17 only)
5Parallel Port
6Serial Port
7Diagnostic LED
8Ethernet LED (N17 only)
9Port for Optional Network
Card

Installing Your Printer
1-8 ❖DocuPrint N17/N17b User Guide
Installing Your
Printer
There are other documents which will help you install
your printer. The purpose of this section is simply to guide
you to those documents (and sections of documents). The
following documentation is available for installation
assistance:
• The DocuPrint N17 System Administrator Guide
(on the DocuPrint N17 Product CD)
— Chapter 1 shows how to initially install the
DocuPrint 17.
— Appendix B shows how tolreplace the DocuPrint
N17 EP Cartridge and BTR/Fuser.
— Appendix C shows how to install (and remove) the
2,500 Sheet Feeder, Duplex Module, Envelope
Feeder, Hard Disk Drive, XNIC Network Interfaces,
and memory SIMMs.
• The 2,500 Sheet Feeder and Envelope Feeder have
installation instructions in their boxes, while the other
N17 options have wordless instructions on their boxes.
• The DocuPrint N17 itself comes with a Quick Start
Card which guides you on your initial installation of
the printer.
• The DocuPrint N17 Quick Network Install Guide
provides guidance as to how to connect to the network
within your specific environment.

Installing Your Printer
Chapter 1: Getting Started ❖1-9
• Chapter 2 of this guide provides some direction on
how to install your DocuPrint N17 drivers and
CentreWare software. More information is provided
on the CD.
• More detailed information about installation can also
be found inyour CentreWare Users Manual, contained
on the Printer Management Software CD that comes
with your DocuPrint N17.
Please remember to save and store all your packing
materials in a dry place so that you can retrieve these
materials in the future should you be required to transport
your DocuPrint N17 or its options.

Printing a Configuration Sheet
1-10 ❖DocuPrint N17/N17b User Guide
Printing a
Configuration
Sheet
A very convenient way of both testing basic printer
operation and determining how your printer is configured
is to print a Configuration Sheet.
The following operator sequence from the DocuPrint N17
Control Panel will cause a Configuration Sheet to be
printed:
1. Press Menu Up or Menu Down until you see:
Menus
Test Menu
on the Display.
2. Press Item Up or Item Down until you see:
Test Menu
Config Sheet
on the Display.
3. Press Enter. The Configuration Sheet will be printed.

Chapter 2: Printer Management Software and Drivers ❖2-1
Printer Management
Software and Drivers Chapter2
Using CentreWare DP with the DocuPrint N17 ............ 2-2
DocuPrint N17 PCL Printer Drivers ................................ 2-3
DocuPrint N17 PostScript Printer Drivers ..................... 2-4
Driver Features ............................................................... 2-5
Installing CentreWare and Drivers ................................ 2-7

Using CentreWare DP with the DocuPrint N17
2-2 ❖DocuPrint N17/N17b User Guide
Using
CentreWare DP
with the
DocuPrint N17
Xerox CentreWare DP is easy-to-use printer management
software for Xerox printers. Through the ease of
point-and-click navigation, you can install, connect, and
configure the DocuPrint N17 on a network, quickly and
easily.
CentreWare DP provides network administrators with
simplified setup procedures and effortless management of
networked Xerox DocuPrint N17 printers.
Table 2.1 lists CentreWare DP key features and benefits.
For more specific information about CentreWare DP use
and operation, see “The CentreWare DP User Guide.”
CentreWare DP SunOS/Solaris Services are also available
to allow you to set up queues, and contain your DocuPrint
N17 drivers for SunOS/Solaris. All of the CentreWare DP
software and documentation are on your Printer
Management Software CD.
Table 2.1 CentreWare DP key features and benefits
Feature Benefit
Setup Wizard Provides a step-by-step guide to get your printer quickly up and
running on the network.
Advanced Setup Provides a tool to service multiple file servers and queues.
Instant Status Allows you to select a printer from the Printer List to see what that
printer is doing at any given time.
Remote Configuration and
Management Allows you to do most configuration and monitoring tasks from your workstation.
Printer Upgrades Allows you to upgrade your printer from your workstation.

DocuPrint N17 PCL Printer Drivers
Chapter 2: Printer Management Software and Drivers ❖2-3
DocuPrint N17
PCL Printer
Drivers
The DocuPrint N17 supports the PCL Emulation printer
drivers listed in Table 2.2. To take full advantage of all the
printer's features when printing PCL jobs, install the
appropriate DocuPrint N17 PCL Emulation printer
driver(s).
Table 2.2 DocuPrint N17 PCL printer drivers
Environment Printer Driver
Windows Windows 3.1x/ Windows 95
Windows NT 3.5.1
Windows NT 4.0

DocuPrint N17 PostScript Printer Drivers
2-4 ❖DocuPrint N17/N17b User Guide
DocuPrint N17
PostScript
Printer Drivers
The DocuPrint N17 supports the PostScript drivers listed
in Table 2.3. To take full advantage of all the printer's
features when printing PostScript jobs, install the
appropriate DocuPrint N17 printer driver(s).
Table 2.3 DocuPrint N17 PostScript printer drivers
Environment Printer Driver
Windows Windows 3.1x/ Windows 95
Windows NT 3.5.1
Windows NT 4.0
IBM OS/2 OS/2 Ver. 2.1
OS/2 WARP
Macintosh System 6.x
System 7.x
UNIX Sun OS 4.14,
IBM AIX 4.1.x, 4.2.x,
HP-UX 9.x, 10.x
Sun Solaris 2.4, 2.5, 2.51, 2.6