Xerox DocuPrint C621 User manual

User Guide
Troubleshooting printer problems

True Type fonts, AppleTalk, EtherTalk and Macintosh are trademarks of Apple Computer, Inc., registered in the
United States and other countries.
NetWare is a registered trademark of Novell, Inc., in the United States and other countries.
Microsoft, MS-DOS, Windows and Windows NT are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
Permission has been obtained from Microsoft Corporation for use of software screen shots.
This software is based in part on the work of the Independent JPEG Group.
All product/brand names are trademarks or registered trademarks of the respective holders.
Important
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied,
in whole or part, without the written consent of the publisher.
Parts of this manual are subject to change without prior notice.
We welcome any comments on ambiguities, errors, omissions, or missing pages.
Never attempt any procedure on the machine that is not specifically described in this manual. Unauthorized
operation can cause faults or accidents. Fuji Xerox is not liable for any problems resulting from unauthorized
operation of the equipment.
Xerox is a registered trademark.
The Document Company and Ethernet are trademarks and may be registered in certain jurisdictions.

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Preface
Thank you for choosing DocuPrint C621.
This manual contains important information regarding printer operation, control panel operation, and
troubleshooting methods. To get the most out of your printer, read the manual carefully and completely.
Keep this manual handy for future reference.
This manual is written with the assumption that you are familiar with the basics of your personal
computer to be connected, the operating system used in your computer, and the respective software. You
can also refer to the respective manuals for information on basic knowledge and operation methods of the
product.
In this manual, safety instructions are described with the symbol . Always read and follow the
instructions before performing the required procedure. Make sure your read through the Safety Notes
section in the Setup Guide.

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Trouble? Don't know how to operate! Problem occurred when using the
printer....

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The following functions are possible with DocuPrint C621:

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Contents
Preface .......................................................................................................................... i
Contents ...................................................................................................................... vi
Types of Manuals ........................................................................................................... x
Using this Guide .......................................................................................................... xii
Organisation of this Guide ............................................................................................ xii
Conventions ................................................................................................................xiii
Chapter 1 Basic Printing Operations
1.1 Printer Parts and Functions ...................................................................................2
1.2 Switching the Power On/Off ..................................................................................5
1.2.1 Switching on .........................................................................................................5
1.2.2 Switching off .........................................................................................................6
1.3 Printing from Computers .......................................................................................7
1.4 Using Online Help ............................................................................................... 10
1.5 Cancelling a Print Job ......................................................................................... 13
1.5.1 Cancelling a Print Job on the Computer................................................... 13
1.5.2 Cancelling a Print Job on the Control Panel ............................................. 15
1.6 Forced Output of Data Still in the Printer .............................................................. 16
1.7 Changing the Printer Configuration ...................................................................... 17
1.8 Printing the Printer Settings List ........................................................................... 21
1.9 Printing the Job Log Report ................................................................................. 23
1.10 Checking the Printer Status on the Computer ...................................................... 26
Chapter 2 Loading Paper
2.1 Paper Handling ................................................................................................... 32
2.1.1 Recommended Paper ............................................................................ 32
2.1.2 Unsuitable Paper .................................................................................... 36
2.1.3 Storing Paper ......................................................................................... 37
2.2 Loading Paper .................................................................................................... 38
2.2.1 Loading Paper in the Paper Trays ........................................................... 38
2.2.2 Loading Paper on the Manual Tray .......................................................... 41
2.3 Replacing the Paper Tray with an Optional Tray ................................................... 44
2.3.1 Removing the Paper Tray ....................................................................... 44
2.3.2 Installing the Paper Tray ......................................................................... 45
2.4 Printing On Special Media ................................................................................... 46
2.4.1 Printing on Transparencies ..................................................................... 46

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2.4.2 Printing on Postcards ............................................................................. 49
2.4.3 Printing on Envelopes ............................................................................. 51
2.4.4 Printing on Glossy paper .........................................................................54
2.5 Printing on Side Two of Printed Sheets ................................................................ 56
Chapter 3 Control Panel
3.1 Control Panel Components and Functions ........................................................... 60
3.1.1 LED ....................................................................................................... 60
3.1.2 Display ................................................................................................... 61
3.1.3 Buttons .................................................................................................. 62
3.2 Basic Operations of the Menu Screen.................................................................. 63
3.2.1 Menu Screen .......................................................................................... 63
3.2.2 Basic Menu Operations .......................................................................... 64
3.3 List of Items on the Menu Screen......................................................................... 66
3.3.1 System .................................................................................................. 66
3.3.2 MaintenanceMode ..................................................................................68
3.3.3 Parallel ................................................................................................... 69
3.3.4 Report/List ............................................................................................. 70
3.3.5 Network .................................................................................................. 71
Chapter 4 Troubleshooting
4.1 Types of Problems.............................................................................................. 76
4.2 Power Problems ................................................................................................. 78
4.3 Printing Problems ............................................................................................... 79
4.3.1 LED is Lit, Blinking or Off ........................................................................ 79
4.3.2 Unable to Print from Windows................................................................. 82
4.3.3 Unable to Print from Macintosh ............................................................... 85
4.4 Print Quality Problems ........................................................................................86
4.4.1 Blank or Black Copies are Output ........................................................... 86
4.4.2 Faded, Dirty, Uneven, Shadowed or Wrinkled Output............................... 87
4.4.3 Output is Not Clear ................................................................................. 91
4.5 Paper Transport Problems .................................................................................. 93
4.6 Others ................................................................................................................95
4.6.1 Network-related Problems ...................................................................... 95
4.6.2 Other Problems ...................................................................................... 97
4.7 When An Error Message Appears ....................................................................... 98

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4.8 When the Error LED is Lit or Blinking ................................................................. 109
4.8.1 When the Error LED is Lit ..................................................................... 109
4.8.2 When the Error LED is Blinking ............................................................. 109
Chapter 5 Paper Jams
5.1 Clearing Paper Jams ........................................................................................ 112
5.1.1 Paper Jams at the Manual Tray ............................................................. 114
5.1.2 Paper Jams in the Manual Feed Unit ..................................................... 115
5.1.3 Paper Jams in the Lower Left Unit ......................................................... 117
5.1.4 Paper Jams at the Top Left Cover ......................................................... 122
5.1.5 Paper Jams at the Lower Left Cover ..................................................... 123
5.1.6 Paper Jams at the Right Cover ............................................................. 124
5.1.7 Paper Jams in the Paper Tray............................................................... 126
5.1.8 Paper Jams in the Duplex Tray ............................................................. 127
5.1.9 Paper Jams at the Lower Right Cover of the Tray Module ...................... 128
Chapter 6 Consumables
6.1 Replacing the Toner Cartridges ......................................................................... 130
6.1.1 Handling Precautions for Toner Cartridges ............................................ 131
6.1.2 Replacing the Toner Cartridges ............................................................ 132
6.2 Replacing the Drum Cartridge ........................................................................... 135
6.2.1 Handling Precautions for Drum Cartridges ............................................ 136
6.2.2 Replacing the Drum Cartridge............................................................... 137
6.3 Replacing the Waste Toner Cartridge ................................................................ 141
6.3.1 Handling Precautions for Waste Toner Cartridge ................................... 141
6.3.2 Replacing the Waste Toner Cartridge ................................................... 142
Chapter 7 Maintenance
7.1 Cleaning ........................................................................................................... 146
7.2 Storing the Printer ............................................................................................. 147
7.3 Transporting the Printer ..................................................................................... 148
7.3.1 Handling Precautions When Lifting the Printer ....................................... 148
7.3.2 Transporting the Printer ........................................................................ 149
7.3.3 Environmental Requirements for Installing the Printer ............................ 153
Appendices

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A Optional Products and Consumables ................................................................ 158
Optional Products ............................................................................................. 158
Consumables ................................................................................................... 161
B Menu List on the Control Panel .......................................................................... 162
C Obtaining Product Information ........................................................................... 165
D Main Specifications ........................................................................................... 166
E Life Span of Consumables ................................................................................ 168
F Parallel Interface Specifications ......................................................................... 169
G Installing Additional Memory ............................................................................... 171
H Glossary ........................................................................................................... 174
Index

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Types of Manuals
The following manuals are bundled with DocuPrint C621. Please read the relevant manual to suit your
needs.
Some of these manuals are in PDF file formats. You will require Adobe®Acrobat®Reader to view or
print these manuals. A copy of the Adobe Acrobat Reader can be found in the Software Pack CD-ROM
bundled with the printer. You can use this CD-ROM to install the Acrobat Reader software on your
computer if necessary.
Before Using the Printer
This booklet provides an overview of the items that come
with the printer. It also provides a general description of
the procedures that guide you from opening the printer box
to getting your printer ready for printing.
Firstly, use this booklet to check the items bundled with the
printer. Then, refer to the Setup Guide to set up the
printer.
Setup Guide
This manual explains how to set up the printer and install
the necessary software. There are also examples to
illustrate how to use the printer as a network printer.
Software Pack Operation Guide
This manual explains how to use the DocuPrint C621
Software Pack CD-ROM (referred to as Software Pack
CD-ROM hereafter) on Windows®95, Windows®98 and
Windows NT®, and how to install the various software
available in the Software Pack. Once you insert the
Software Pack CD-ROM in the CD-ROM drive of your
computer, the Fuji Xerox Setup Menu will appear
automatically. Click on the desired button to display this
manual on the screen.
Network Print Environment User Guide
This manual explains in detail the procedures to setup and
use the printer as a network printer in various networking
environments. This manual is a PDF file and can be found
in the Manual folder in the Software Pack CD-ROM. The
name of this file is net.pdf.
Setting Up

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After Setup
User Guide (this manual)
This manual describes the capabilities of DocuPrint C621 and explains
what to do when you encountered a problem. It explains the methods of
operation as well as the solutions to troubleshoot the problems.

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Using this Guide
Organisation of this Guide
This guide consists of eight chapters. A brief introduction of each chapter is provided
below.
Chapter 1 Basic Printing Operations
This chapter describes the basic functions of the printer and how to use these functions.
Chapter 2 Loading Paper
This chapter describes the types of paper that can be used with DocuPrint C621, how to
load the paper on the respective trays, and the procedure to switch to the optional paper
tray.
In addition, it describes the procedure to print on special media such as transparencies,
postcards, and envelopes.
Chapter 3 About the Control Panel
This chapter explains how to use the printer control panel and define the settings for the
individual functions by using the printer control panel.
Chapter 4 Troubleshooting
This chapter explains what each error message shown on the printer control panel means
and how to resolve them.
This chapter also describes the solutions to the common problems that you will encounter
when using the printer. Read this chapter to determine the nature of the problem when the
problem arose.
Chapter 5 Paper Jams
This chapter explains the procedures for dealing with paper jams.
Chapter 6 Consumables
This chapter provides information on handling and replacing the consumables.
Chapter 7 Maintenance
This chapter provides information on cleaning, storing and transporting the printer.

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Appendices
This section contains the following information:
•Optional products and consumables
•Control panel menu list
•How to obtain product information
•Main specifications
•Life span of the consumables
•Parallel interface specifications
•Installingadditionalmemory
•Glossary
Conventions
This manual uses the following conventions:
Notation
Explains points to pay attention to. Be sure to read it.
Gives supplementary information for reference.
Indicates where to find related information.
" ": indicates that the source of reference is in this manual.
Italics: indicates that the source of reference is in another manual.

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Symbols
Symbol
Bold
" "
Initial Caps
+
Meaning
Indicates selections or all kinds of buttons.
Example: Click Next.
Indicates input contents.
Example: Enter "DocuPrint C621" in the text box.
Indicates the names of windows, menus, dialog boxes, list boxes, and
combo boxes.
Example: The Add Port dialog box is displayed.
Indicates that the key on the keyboard and the button on the control
panel should be pressed simultaneously.
Example: Press the ▲+ ▼buttons.

Basic
Printing
Operations
1.1 Printer Parts and Functions .................................................................. 2
1.2 Switching the Power On/Off ................................................................ 5
1.3 Printing from Computers ...................................................................... 7
1.4 Using Online Help ............................................................................. 10
When You Have Difficulties Setting the Print Properties
1.5 Cancelling a Print Job ........................................................................ 13
When Printing Stopped Halfway
1.6 Forced Output of Data Still in the Printer .......................................... 16
When Printing Stopped Halfway
1.7 Changing the Printer Configuration .................................................... 17
When Optional Products are Added
1.8 Printing the Printer Settings List ......................................................... 21
To Check the Printer Configuration and Network Settings
1.9 Printing the Job Log Report ............................................................... 23
Print Job Log
1.10 Checking the Printer Status on the Computer ...................................... 26

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1.1 Printer Parts and Functions
The names and functions for the various parts of the printer are as follows:
1. Paper Tray
2. Front Cover
3. Printer Control Panel
4. Face-down Tray
5. Paper Stopper
6. Top Right Cover
7. Manual Tray
8. Manual Feed Unit
9. Right Cover
10. Ethernet Interface
Load paper for normal printing here.
This is the cover at the front of the printer. Open it to install and replace
toner and drum cartridges.
The control panel consists of the respective LED and buttons, as well
as the display. Refer to "Chapter 3 Control Panel" for details.
Printed documents are delivered to this tray with the printed side facing
down.
Pull out the paper stopper to prevent printed paper from falling off the
printer.
This is the cover at the upper-right side of the printer. Open this cover
when you are installing additional memory or the hard disk.
Use this tray to manual feed media such as postcards and envelopes.
This is a pulled-out unit located on the right side of the printer. Open it to
remove jammed paper.
This is the cover at the lower-right side of the printer. Open it to remove
jammed paper.
This is for the Ethernet cable when the printer is used as a network
printer.
Name Description
Front View

Basic Printing Operations
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1.1 Printer Parts and Functions
11. Parallel Interface
12. Filter
13. Top Left Cover
14. Lower Left Unit
15. Face-up Tray
16. Ventilation Outlet
17. Duplex Print Module
Connector Cover
18.Power Cord Connector
19.Power Switch
20.Tray Module Connector
Cover
This is for the parallel cable when the printer is used as a local printer.
This prevents toner from being ejected out of the machine. Do not remove
the filter.
This is the cover at the left side of the printer. Open this cover to remove
jammed paper.
This is a pulled-out unit located on the left side of the printer. Open it to
remove jammed paper.
Printed documents are delivered to this tray with the printed side facing
up.
This vents heat from inside the printer. Make sure the outlet is never
obstructed.
This cover hides the connector that is used to connect the optional duplex
print module.
Connect the power cord here.
Switches the power on and off. Press the "|" side to switch on the
printer on, and the " " side to switch it off.
This cover hides the connector that is used to connect the optional tray
module.
Name Description
Rear View

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1.1 Printer Parts and Functions
Name Description
21. Fuser Unit
22. Toner Cartridges
23. Drum Cartridge
24. Waste Toner Cartridge
This unit fuses the toner to the paper with heat. Do not touch the fuser,
as it gets hot during printing.
Black, yellow, magenta and cyan toner cartridges are provided.
This cartridge includes the light-sensitive drum, drum cleaner, and toner
collection cartridge. Images are initially created through an electric charge
on the surface of this drum.
Collects used toner. This cartridge is attached to the drum cartridge, but
can be replaced separately.
Internal View