FTS RAOS User manual
EXTREME ENVIRONMENTS. EXTREMELY RELIABLE.
RAOS
Remote Automated Observation System
Operator’s Manual
1.800.548.4264 | www.ftsinc.com
700-RAOS -Man Rev 5 24 Feb 2020
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CONTENTS
1.1 INTRODUCTION...................................................................................................................................................................1
1.2 SATELLITE TERMINAL SAFETY .............................................................................................................................2
1.3 INFRARED CAMERA SAFETY ..................................................................................................................................3
1.4 ELECTROSTATIC DISHARGE SAFETY............................................................................................................................4
1.4.1 SECURE NETWORK ..................................................................................................................................................4
1.5 FTS360 AND FTS360 CONFIGURATION APPLICATION (FTS360 CONFIGAPP).............................................5
1.5.1 FTS360 ACCOUNT INITIALIZATION...................................................................................................................5
1.5.2 DOWNLOADING THE FTS360 CONFIG APP...................................................................................................6
1.5.3 USING THE FTS360 CONFIG APP IN THE FIELD ............................................................................................6
1.6 RAOS STATION COMPONENTS......................................................................................................................................6
1.7 PORTABLE POWER STATION ..........................................................................................................................................8
1.8 ON-BOARD COMPUTER ...................................................................................................................................................8
1.9 CAMERAS...............................................................................................................................................................................9
1.10 INFRARED CAMERA SAFETY ...........................................................................................................................................9
1.10.1 NIGHT MODE VS INFRARED MODE.................................................................................................................10
2.1 INSERTING/REMOVING THE SIM CARD ....................................................................................................................11
2.1.1 MODEM LEDS..........................................................................................................................................................12
2.1.2 ETHERNET LEDS .....................................................................................................................................................13
2.1.3 REBOOTING THE MODEM ..................................................................................................................................13
3.1 PRIOR TO PROCEEDING TO THE FIELD .....................................................................................................................14
3.2 CONFIRM RAOS OPERATION........................................................................................................................................15
3.2.1 SITE SELECTION......................................................................................................................................................15
3.3 INSTALLING THE STATION ............................................................................................................................................15
3.4 CONNECTING CAMERAS AND SATELLITE TERMINAL .........................................................................................19
3.4.1 CONNECTING TO 12 VDC POWER SOURCE .................................................................................................19
3.5 CONNECTING TO THE PORTABLE POWER STATION ...........................................................................................19
3.6 POWERING THE STATION ..............................................................................................................................................20
3.7 CONNECTING TO WI-FI...................................................................................................................................................21
3.7.1 TECHNICIAN MODE ..............................................................................................................................................21
3.8 CONFIGURING AND AIMING THE SATELLITE ASSEMBLY ..................................................................................22
3.9 AIMING/CONFIGURING CAMERAS.............................................................................................................................22
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3.10 CAMERA DISCOVERY AND DEFAULT CONFIGURATION....................................................................................23
3.10.1 SITE VISIT “SESSIONS” ..........................................................................................................................................24
3.10.2 SWAPPING CAMERAS ..........................................................................................................................................24
3.10.3 DEFAULT CONFIGURATION...............................................................................................................................25
3.10.4 DISPLAY CAMERA DIRECTION ..........................................................................................................................25
A.1 SYSTEM.................................................................................................................................................................................26
A.2 SYSTEM COMPONENTS..................................................................................................................................................26
A.3 CAMERAS.............................................................................................................................................................................26
B.1 POWER..................................................................................................................................................................................27
B.1.1 SOLAR CHARGER LEDS...................................................................................................................................27
B.1.2 FUSES........................................................................................................................................................................28
B.2 WHEN USING THE FTS360/ FTS 360 CONFIG APP................................................................................................29
B.3 MODEM ERRORS...............................................................................................................................................................30
B.3.1 MODEM LED ERROR INDICATORS ..........................................................................................................30
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DESCRIPTION
1.1 INTRODUCTION
The RAOS (Remote Automated Observation System) combines live image and motion picture
capture using either cellular network or BGAN satellite communication. It is capable of using up to
two cameras to monitor both the visible, near IR or thermal spectrums. The captured images and
video clips can be viewed and downloaded using the FTS360 web-based software platform. Images
can be viewed on demand, on a schedule, or by event based on pre-configured conditions. Should
there be a disruption of cellular connectivity, media captures are backed up on the station’s SD card
in LinuxEXT4 format. Once connectivity is re-established FTS360 data will backfill up to 24 hours of
images from the SD card.
The RAOS is a portable system designed to withstand harsh conditions. All hardware is either
stainless steel or anodized aluminum and the main enclosure, external parts, and connectors are
corrosion resistant. It takes less than 15 minutes to set up and consists of a tri-leg mount with a
sectioned mast, which supports the electronics cabinet and other equipment. See Figure 1-1.
Figure 1-1: Portable cellular RAOS with Infrared and Panorama cameras
Solar panel
Camera(s)
Portable Power Station
Electronics Cabinet
Mast
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1.2 SATELLITE TERMINAL SAFETY
WARNING! The Satellite terminal emits radio frequency (RF)
energy when operating, exposure to which can result in a
potentially hazardous situation. Strictly follow the warning
instructions detailed in this section to avoid personal injury.
Electric Shock Hazard: Do not stand in front of the satellite antenna.
This device emits radio frequency energy. To avoid injury, do not place
head or other body parts in front of the satellite antenna when system
is operational. Maintain a distance of at least one meter from the
front of the Satellite Terminal antenna when it is operating.
Pacemakers: The various brands and models of cardiac pacemakers
available exhibit a wide range of immunity levels to radio signals.
Therefore, people who wear a cardiac pacemaker and who want to use
a Satellite Terminal should seek the advice of their cardiologist. If, as a
pacemaker user, you are still concerned about interaction with the
Satellite Terminal, we suggest you follow these guidelines:
•Maintain a distance of at least one meter from the front and
sides of the antenna and your pacemaker when the antenna
is operating;
•Refer to your pacemaker product literature for information on
your particular device. If you have any reason to suspect that
interference is taking place, turn off your Satellite Terminal
immediately.
Hearing Aids: Most new models of hearing aids are immune to radio
frequency interference from Satellite Terminals that are more than 2
meters away. Many types of older hearing aids may be susceptible to
interference, making it very difficult to use them near a Terminal.
Should interference be experienced, maintain additional separation
between you and the Satellite Terminal.
Electrical Storms: Installation of the Satellite Terminal during electrical
storms may result in severe personal injury or death.
Never use the Satellite Terminal where blasting work is in progress or in
the vicinity of explosive environments. Observe all restrictions and
follow any regulations or rules. Areas with a potentially explosive
environment are often, but not always, clearly marked.
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1.3 INFRARED CAMERA SAFETY
The IR camera is classified as Risk Group 1 (low risk) in accordance with IEC-62471. When the IR
LEDs are active, their emissions can cause an infrared radiation hazard for the eye over a period of
time at close range. Since light provided from the IR LED is outside of the visible range, it is not
possible to see if the IR LED is active; therefore, if working at close proximity to the camera, use
appropriate shielding or eye protection. Refer to Figure 1-5.
DANGER! RISK OF EYE INJURY!
Do not look directly into the IR LED at close range.
Figure 1-2: Distance vs Exposure infrared radiation eye safety
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1.4 ELECTROSTATIC DISHARGE SAFETY
The internal components of the RAOS enclosure contain parts and assemblies susceptible to
damage to electrostatic discharge (ESD). Prior to opening the enclosure take appropriate ESD
precautions. If at a workstation, wear proper electrostatic grounding equipment at all times. If in
the field, touch any metal object to discharge static electricity.
CAUTION! Contains parts and assemblies susceptible to
damage by electrostatic discharge (ESD). Before opening the
enclosure touch any metal object to discharge static electricity.
1.4.1 SECURE NETWORK
The RAOS operates in a closed system when taking pictures and storing them locally within the
station. RAOS data is encrypted by the camera system’s on-board computer before directly
outputting it through the selected network, either satellite or cellular. The RAOS authenticates to
FTS360 with unique, randomly generated credentials and pushes the image into a secure, hosted
database over an industry standard secure socket layer (SSL) encrypted tunnel.
Any data remains secure with decryption occurring within FTS360. Images are stored in the FTS360
data store and only accessible to identified personnel (administrators, technicians, and users) of the
agency which operates the RAOS station. Images are posted to a password protected website from
which clients can view or download their images. Station status, and commands for manual images
or configuration to the RAOS occur over the same encrypted channel.
Figure 1-3: System Security Overview
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1.5 FTS360 AND FTS360 CONFIGURATION APPLICATION (FTS360 CONFIGAPP)
FTS360 is used in conjunction with the FTS360 Config App to provide complete station set up,
configuration, and management capabilities.
FTS360 provides remote capabilities when connected to the internet. It can be accessed from the
browser on a computer or smart device.
The FTS360 Config App is an extension of FTS360 which runs on mainstream smart devices. It is
intended for use in the field and provides direct Wi-Fi access to the station when within 50 feet. The
FTS360 Config App is used for the initial set up and configuration/editing of a station’s sensors in the
field.
Table 1-1: FTS360 vs FTS360 CONFIG APP
FTS360
FTS360 Config App
Use with computer/laptop
Use with Smart Device
Remote access with internet
Direct wireless access
Add RAOS stations
Add cameras (with default configuration)
1
Configure/edit cameras
Edit stations
Real time display of station health
Create alerts/notifications
Download data
1.5.1 FTS360 ACCOUNT INITIALIZATION
In order for agency users to have access to FTS360, the Administrator must first initialize the account
and assign an Agency name. Note that in some cases, FTS will have completed this step on behalf of
the client. If that is the case, the Administrator will not have to Sign Up as outlined in the following
paragraph. Instead, an e-mail will be sent to the Administrator with directions on how to log in to
FTS360. The Administrator must then create user accounts for the Agency.
To create the Agency, the Administrator must go to the Sign Up URL (https://360.ftsinc.com/signup)
and complete the fields. The Administrator must then create user accounts for the Agency.
IMPORTANT! The first user to sign up is automatically assigned
Administrator status.
1Cameras are automatically assigned the default configuration when added. To amend the default
configuration, you must use the Edit Station > Configuration function using FTS3
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1.5.2 DOWNLOADING THE FTS360 CONFIG APP
The FTS360 Config App on a smart device uses wireless technology to provide direct, local access to
a RAOS station, permitting configuration changes to it when in the field and internet connection is
not possible. The FTS360 Config App is designed to have the same look and feel as FTS360 and will
permit you to configure stations when close to the station.
The FTS360 Config App is available for iOS and Android devices and can be downloaded from the
Apple App Store and Google play store respectively. Search for FTS360.
1.5.3 USING THE FTS360 CONFIG APP IN THE FIELD
In order to use the FTS360 Config App to communicate directly with a station you must2:
•Have access to FTS 360 and be assigned either an Administrator or Technician role
•Have downloaded the FTS360 Config App onto the smart device which will be used in the
field
•Have logged onto the FTS360 Config App and synchronized it with FTS360. Synchronization
occurs automatically by logging onto the FTS360 Config App with an internet connection
•Ensure you have logged into the FTS360 Config App as a member of the Agency to which the
station is assigned.
IMPORTANT: Prior to going to the field and immediately upon return (or when
internet connection is possible), you should log on to the FTS360 Config App to
synchronize with FTS360.
1.6 RAOS STATION COMPONENTS
The RAOS station consists of an external power station with a solar panel; camera(s); and an
electronics cabinet which houses the on-board computer, modem, communications and power over
Ethernet injector, satellite terminal and communications antenna. The portable system also
includes a tri-leg, backbone and mast system upon which to assemble the station.
The station can be set up for either cellular or satellite communication using the telemetry select
switch. Note only ONE telemetry option should be selected (see section 3.7).
2Note that if the site has strong cellular reception, these steps can be done on site. However, it is recommended to complete
them before leaving for the field so in the event there is a failure in cellular reception, work can still be conducted using the
most current information.
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Figure 1-4: RAOS System Block Diagrams
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1.7 PORTABLE POWER STATION
The system is powered by the portable power station which consists of a 75Ah lead acid battery.
The power station can maintain the battery’s charge by supplying and regulating DC power through
a solar panel. If not being used with a charging source, assuming an image capture every 15
minutes, the 75Ah battery can supply autonomous power for up to four days; two days for the 35 Ah
battery. Power stations can be connected in parallel to extend autonomy.
Figure 1-5: Portable power station
The carrying case is rugged, fully sealed and has Gortex vents which permit any gases being
discharged from the battery to escape.
Information on the solar charger and fuses can be found in Appendix B – Troubleshooting
Guide.
1.8 ON-BOARD COMPUTER
The on-board computer communicates over the Ethernet (TCP/IP) and can connect and control two
cameras. It generates encoded images which are in turn decoded by the FTS360 and is also capable
of storing video and images to an on-board SD card. It supports ONVIF Profile-S protocols3for
video.
3The ONVIF specification ensures interoperability between products regardless of manufacturer. It defines a common protocol for the
exchange of information between network video and interoperability between network video products regardless of manufacturer. Profile S
addresses common functionalities of IP video systems, such as video and audio streaming, PTZ controls, and relay activation.
http://www.onvif.org/Home.aspx
Fuses
Solar
charger
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1.9 CAMERAS
The fitted camera(s) can monitor the visible and near IR spectrums, permitting both a day and a
night mode. The Infrared camera can be shipped with one of two modes which must be factory
configured prior to shipping. The default mode is Infrared only.
Three different camera models are available for operation with the RAOS:
Models
Panorama
Infrared
Thermal
Field of View
187
4-59
10
Modes
Day and Night
(automatically converts)
Day and Infrared Option
(automatically converts)
or
Infrared Only Option
Thermal
The cameras connect to the system via Ethernet (TCP/IP) and are powered over the Ethernet port
(PoE). They can be configured on-site with the FTS360 CONFIG APP or remotely through FTS360.
Users are able to view live streaming video while on site through the FTS360 Config App.
1.10 INFRARED CAMERA SAFETY
The IR camera is classified as Risk Group 1 (low risk) in accordance with IEC-62471. When the IR
LEDs are active, their emissions can cause an infrared radiation hazard for the eye over a period of
time at close range. Since light provided from the IR LED is outside of the visible range, it is not
possible to see if the IR LED is active; therefore, if working at close proximity to the camera, use
appropriate shielding or eye protection. Refer to Figure 1-5.
RISK OF EYE INJURY! Do not look directly into the IR LED at close range.
See safety notice
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Figure 1-6: Distance vs Exposure infrared radiation eye safety
1.10.1 NIGHT MODE VS INFRARED MODE
The Panorama camera uses an IR cut filter during the day. This filter allows light from the visible
spectrum through, but prevents light from the IR spectrum from reaching the camera’s image
sensor. This prevents the colour distortion of the captured images due to the presence of IR light.
The images will appear as the human eye sees them. At night or low light conditions, the Panorama
camera automatically retracts the IR cut filter, permitting both the visible and infrared light to be
used to produce high quality monochromatic images.
The Infrared camera shifts between day and night mode automatically based on lighting conditions.
When the Infrared camera is in IR mode, it uses an infrared pass filter which only allows light from
the near IR spectrum through, blocking light from the visible spectrum. This permits higher contrast,
more detailed monochromatic images of thermal radiation than is seen by the Panorama camera.
This feature makes the Infrared camera ideally suited for perceiving and monitoring fires and hot
spots at night.
The thermal camera operates in a single mode, continuously detecting small differences in
temperature regardless of lighting conditions. They create images based on the heat radiating from
any object, so it is less sensitive to light conditions such as shadows, backlight and darkness.
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MODEM OPERATION
The RAOS is equipped with the CELL-SIERRA-NA for use in North America. The modem will be
shipped configured and with the activated SIM card in place.
2.1 INSERTING/REMOVING THE SIM CARD
Under normal circumstances, you should not have to remove/insert your SIM card.
IMPORTANT! The modem must be powered off before inserting/removing SIM
cards.
To insert the SIM card, orient it as shown in Figure 2-2 and gently slide in place.
NOTE: Ensure the SIM card is placed in Slot 1 (the primary slot).
Figure 2-1: Inserting SIM card in Slot 1
Upper SIM card
(SIM slot 1)
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2.1.1 MODEM LEDS
There are four LED lights which indicate the status of the Network, Signal, Activity and Power.
LED COLOUR INDICATES
LED POWER
SAVING
MODE
Power
Off
No power or input voltage ≥ 36 VDC or ≤ 7 VDC
Solid Green
Power is present.
Green with
Amber Flash
Power is present and the gateway has a GPS fix.
Solid Red
Standby mode
Flashing Green
When you press the reset button, flashing green indicates when
to release the reset button to reboot the gateway.
Flashing Red
When you press the reset button, flashing red indicates when to
release the reset button to reset the gateway to the factory
default settings.
Flashing Amber
When you press the reset button for more than 20 seconds,
flashing amber indicates when to release the reset button to enter
Recovery mode.
Signal
Solid Green
Good signal (equivalent to 4 – 5 bars)
Off
Solid Amber
Fair signal (equivalent to 2 – 3 bars)
Off
Flashing Amber
Poor signal (equivalent to 1 bar) If possible, Sierra Wireless
recommends moving the gateway to a location with a better
signal.
Flashing Red
Inadequate (equivalent to 0 bars) Sierra Wireless recommends
moving the gateway to a location with a better signal.
Network
Solid Green
Connected to an LTE network
Off
Solid Amber
Connected to a 3G or 2G network
Off
Flashing Green
Connecting to the network
Flashing Red
No network available
Flashing
Red/Amber
Network Operator Switching is enabled, but the gateway is unable
to locate the required firmware. For more information, refer to
the ALEOS Software Configuration User Guide (Admin chapter)
from the Sierra Wireless website
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LED
COLOUR
INDICATES
Activity
Flashing Green
Traffic is being transmitted or received over the WAN interface.
Flashing Red
Traffic is being transmitted or received over the serial port. This
behavior only appears if the RV50 Series gateway is configured to
display it. For more information, refer to the ALEOS Software
Configuration Guide (Serial chapter).
Flashing Amber
Traffic is being transmitted or received over both the WAN
interface and the serial port. This behavior only appears if the
RV50 Series gateway is configured to display it. Refer to the ALEOS
Software Configuration Guide (Serial chapter).
All
Green LED chase
Radio module reconfiguration / firmware update or Network
Operator Switching is in progress.
Amber LED
chase
Modem software update is in progress.
2.1.2 ETHERNET LEDS
The Ethernet connector has two LEDs that indicate speed and activity. When looking into the
connector:
•Activity - The right LED
osolid amber when a link is present
oflashing amber when there is activity.
•Connection Speed - The left LED
oSolid Green - 1000 Mbps ·
oSolid Amber - 100 Mbps ·
oOff - 10 Mbps
2.1.3 REBOOTING THE MODEM
The modem should only be rebooted by using the main circuit breaker in the enclosure to power
cycle it. Using the Reset button on the modem can result in returning the modem to factory
settings: the configuration may be lost.
IMPORTANT! Only reboot the modem using the main circuit breaker.
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PORTABLE STATION INSTALLATION
3.1 PRIOR TO PROCEEDING TO THE FIELD
Prior to proceeding to the field, the following should be done:
Set up station, confirm RAOS operation (see section 3.2), and configure cameras
The FTS360 administrator must:
Initialize FTS3604(Refer to the FTS360 and FTSConfig App User Manual)
Create a Technician account for the field technician
The field technician must:
Log in to https://360.ftsinc.com at least once;
Download the FTS360 Config App onto the smart device that will be used in the field and
have logged in
For cellular: ensure the provisioned SIM card (for cellular stations)and FTS supplied SD Card5
are inserted
For satellite:
•At least 5 business days prior to intended use, contact FTS to load the satellite’s SIM
card (Note: the satellite assembly is delivered with the SIM card inserted. Activation is
done remotely, so there is no need to remove or insert the satellite SIM card).
•Configure satellite assembly once satellite SIM card is activated as part of confirming
RAOS operation (Section 3.2).
•Determine the compass direction and elevation angle to point the terminal. Enter the
latitude and longitude of the site into the Location Spreadsheet that is available on the
Hughes BGAN support page: http://www.hughes.com/collateral-library/satellite-
location-spreadsheet.
Sync the FTS360 Config App with FTS360. DO NOT LOG OUT of the app in order to work
offline.
Bring the following tools:
•The smart device with synced FTS360 Config App
•Sledgehammer (for driving in anchors)
•Compass
•For satellite units: satellite aiming information
4Refer to section 1.2 for details
5The SD card requires Linux EXT 4 formatting in order to be used in the RAOS. FTS supplies a formatted
industrial SD card rated to operate in the camera’s specified temperature range.
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3.2 CONFIRM RAOS OPERATION
Prior to proceeding to the field, the RAOS station should be set up and the system tested to confirm
modem operation and carrier connectivity. Setting up the station in a controlled setting ensures any
problems encountered can be easily addressed and minimizes installation time on site. When
confirming operation of a satellite station, it must be set up outside with a clear line of site between
the satellite assembly and the satellite. A cellular station must be set up in an area which will not
interfere with the cellular signal (ie: inside a large concrete warehouse may not be suitable).
1) Set the RAOS up in accordance with the installation instructions. Refer to section 3.4 to 3.9.
2) Once all cameras have been discovered, configured, and settings saved, select the
“Disconnect” button on the FTS Config App and Sync the device with FTS 360. After
disconnecting, each camera will automatically take and send a photo.
3) Confirm operation by opening up FTS360 selecting the Station and viewing the images. Note
that the time for this process varies dependent on the number and types of cameras and can
take up to 15 minutes.
If there is no cellular connectivity, confirmation can only be done remotely using FTS360.
3.2.1 SITE SELECTION
Select a site that is relatively flat, stable and has sufficient soil base to secure the tripod legs and
ground anchor. Ensure the solar panel can be mounted for maximum sun exposure (facing south in
the northern hemisphere; north in the southern hemisphere), and so placed to prevent obstruction
by any shadows during the course of the day.
The station must be clear of any obstruction which could interfere with the telemetry signals. Any
objects such as building structures or trees may degrade the quality of the telemetry signal. If
operating in satellite mode, the terminal must be installed in a location that provides a clear,
unobstructed, line of sight to the satellite.
3.3 INSTALLING THE STATION
Step 1: SET THE ANCHOR
There are two anchoring choices. Regardless of which
option is used, the anchor should be set in a position
centered on the desired location of tri-leg mount:
1) Spiral Ground Anchor: screw in the spiral ground
anchor to its maximum depth.
Spiral Ground Anchor
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2) Duckbill Anchor: You are supplied with three
duckbill anchors because once they are in the
ground, they are extremely difficult to remove.
Slide the duckbill anchor over the end of the
pounding rod and drive the pounding rod into the
ground ensuring the loop of the duckbill anchor’s
cable remains above ground level.
Remove the grounding rod and pull on the cable.
This will rotate the duckbill anchor 90anchoring it.
Duckbill Anchor with Pounding Rod
Step 2: ASSEMBLE THE TRIPOD
Fully extend the tripod legs and adjust the leg length so
the tripod base is level and centered over the ground
anchor. The spiked feet should be pointing down.
Push the feet firmly into the ground. If they will not
penetrate the ground, they can be turned 90by
depressing the button at the top of the leg and twisting
the foot until the button re-engages.
If the ground is soft or for greater stability, attach the
“lilypad” platforms onto the feet.
Step 3: CABINET
Place the cabinet assembly on the tripod base and
slightly turn the locking bolt so it is snug but not tight.
IMPORTANT: Keep a firm grip on the
assembly until the locking bolt is snugged as
it will not maintain balance until secured to
the tripod.
Rotate the cabinet so its rear is positioned to receive
maximum daily sun exposure. Tighten the locking bolt.
Ground level
90Rotation
Pull
Locking Bolt
Insert locking pin
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