Fujitsu LIFEBOOK U937 User manual

System
Operating Manual
FUJITSU LIFEBOOK U937

Contact address in North America
FUJITSU AMERICA INC.
1250 East Arques Avenue, Sunnyvale,
CA 94085-3470, U.S.A.
Telephone: [phone] or 408 746 6000
"http://solutions.us.fujitsu.com"
"http://solutions.us.fujitsu.com/contact"
Have a question? Email us at: "AskFujits[email protected]jitsu.com"
Copyright
©2017F
ujitsu America, Inc. All rights reserved
FPC65-7748-01

FUJITSU LIFEBOOK U937
Operating Manual
Declarations of conformity 7
Fujitsu Contact Information 8
Ports and controls 10
Important notes 12
First-time setup of your device 17
Working with the notebook 20
Security functions 43
Connecting external devices 49
Removing and installing components
during servicing 55
Settings in BIOS Setup Utility 56
Troubleshooting and tips 59
Technical data 66
Manufacturer’s notes 69
Appendix 77
Index 88

Copyright and Trademark Information
Fujitsu America, Incorporated has made every effort to ensure the accuracy and completeness
of this document; however, as ongoing development efforts are continually improving the
capabilities of our products, we cannot guarantee the accuracy of the contents of this
document. We disclaim liability for errors, omissions, or future changes.
Fujitsu, the Fujitsu logo and LIFEBOOK are registered trademarks of Fujitsu Limited
or its subsidiaries in the United States and other countries.
Intel and Intel Core are trademarks or registered trademarks of Intel Corporation or
its subsidiaries in the United States and other countries.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., USA.
The terms HDMI and HDMI High-Definition Multimedia Interface and the HDMI
Logo are either a registered trademarks or trademarks of HDMI Licensing, LLC
in the United States and/or other countries.
USB Type-C is a trademark or registered trademark of the USB Implementers
Forum in the USA and other countries.
USB Type-C is a trademark or registered trademark of the USB Implementers
Forum in Canada and other countries.
All other trademarks specified here are the property of their respective owners.

Contents
Contents
Declarationsofconformity ............................................................. 7
Fujitsu Contact Information ............................................................ 8
Notational conventions .................................................................. 9
Portsandcontrols ..................................................................... 10
Importantnotes ........................................................................ 12
Safetyinstructions ...................................................................... 13
Additional safety notes for devices with wireless components . . ............................. 14
Energysaving .......................................................................... 14
Energy saving under Windows ....................................................... 14
Traveling with your notebook . . ........................................................... 14
Beforeyoutravel ................................................................... 15
Transporting the notebook ........................................................... 16
Cleaning the notebook .................................................................. 16
First-timesetupofyourdevice ......................................................... 17
Unpacking and checking the device . . . ................................................... 17
Choose a location . ...................................................................... 18
Connecting the AC adapter . . . ........................................................... 18
Switching on the device for the firsttime .................................................. 19
Installing Bonus Apps . . . . . ........................................................... 19
Working with thenotebook ............................................................ 20
Status indicators ........................................................................ 20
Switching the notebook on . . . . ........................................................... 22
Switching the notebook off . . . . ........................................................... 22
Keyboard ............................................................................... 23
Hot keys and functionkeys ........................................................... 25
F-Lock setting ....................................................................... 27
Key combinations ................................................................... 28
Virtual numberkeys ................................................................. 29
Country andkeyboardsettings ....................................................... 29
Touchpad andtouchpadbuttons .......................................................... 30
Moving thepointer .................................................................. 30
Selectinganitem .................................................................... 30
Executing commands . . . . . ........................................................... 30
Draggingitems ...................................................................... 31
Touchscreen/LCD screen without touch function (device-dependent) . . . ..................... 31
Using fingers ....................................................................... 32
Webcam ............................................................................... 33
Rechargeablebattery ................................................................... 33
Charging,caringforandmaintainingthebattery ....................................... 33
Switchingthebatteryonandoff ...................................................... 34
Using the energy saving functions . ....................................................... 35
Memorycards .......................................................................... 36
Supportedformats .................................................................. 36
Insertingthememorycard ........................................................... 36
Removingthememorycard .......................................................... 36
Speaker and microphones . . . . ........................................................... 37
Wireless LAN/Bluetooth wireless components . ............................................ 37
Fujitsu 3

Contents
Switching the wireless components on and off ......................................... 37
ConfiguringWLANaccess ........................................................... 37
FurtherinformationonWLANandBluetooth ........................................... 38
EthernetandLAN ....................................................................... 38
Your USB Type-C dock (optional) . ........................................................ 39
Dock connections ................................................................... 39
Settingupthedock .................................................................. 40
Connect the AC adapter to the dock . ................................................. 40
Connect the notebook to the dock .................................................... 41
Switching on the notebook via the dock . . ............................................. 42
Switching off the dock via the operating system . . . . . . .................................. 42
Separating the notebook from dock . ................................................. 42
Securityfunctions ..................................................................... 43
Configuring the fingerprint sensor ........................................................ 43
Settingupthepalmveinsensor .......................................................... 44
UsingtheSecurityLock ................................................................. 44
ConfiguringpasswordprotectioninBIOSSetupUtility ...................................... 45
Protecting BIOS Setup Utility (supervisor password and user password) . . ............... 45
Password protection for booting the operating system .................................. 46
Passwordprotectionfortheharddisk ................................................. 47
Trusted Platform Module - TPM (device dependent) . . . . . . .................................. 47
EnablingTPM ....................................................................... 47
DisablingTPM ...................................................................... 47
Smart Card reader . . . . . . ................................................................ 48
InsertingtheSmartCard ............................................................. 48
Connectingexternaldevices ........................................................... 49
HDMIport .............................................................................. 49
Connecting an external monitor to the dock . . ............................................. 50
Connecting USB devices ................................................................ 51
USBportwithchargingfunction(USBType-C) ......................................... 52
USBportwithchargingfunction(AnytimeUSBcharge) ................................. 53
HowtoremoveUSBdevicescorrectly ................................................ 53
Headsetport ........................................................................... 54
Removing and installing components during servicing . . . .............................. 55
Settings in BIOS Setup Utility . . ........................................................ 56
StartingtheBIOSSetupUtility ........................................................... 56
BIOS Setup Utility operation . ............................................................ 57
ExitingBIOSSetupUtility ................................................................ 58
Exit Saving Changes - save changes and exit BIOS Setup Utility . . . . ................... 58
Exit Discarding Changes - Reject changes and exit BIOS Setup Utility ................... 58
LoadSetupDefaults–loaddefaultvalues ............................................. 58
Discard Changes - Discard Changes without exiting BIOS Setup Utility . . . ............... 58
Save Changes - save changes without exiting the BIOS Setup Utility . ................... 58
Save changes and power off ........................................................ 58
Troubleshootingandtips .............................................................. 59
Helpifproblemsoccur ................................................................... 59
Resetbyswitchingthebatteryoff ........................................................ 60
Ifyouneedtorestoreyoursystem ........................................................ 60
Thenotebook’sdateortimeisincorrect ................................................... 60
4Fujitsu

Contents
Whencertaincharactersareenteredonthekeyboard,onlynumeralsare written ............. 60
The notebook’s LCD screen remains blank . . . . ............................................ 60
The LCD screen of the notebook is difficulttoread ......................................... 60
Theexternalmonitorremainsblank ...................................................... 61
Theexternalmonitorisblankortheimageisunstable ..................................... 61
The notebook does not start after switching it on . . . ........................................ 62
The notebook stops working . . ........................................................... 62
The printer does not print . . . . . ........................................................... 62
The wireless connection to a network does not work . . . .................................... 63
Smart Card reader is not recognized . . . ................................................... 63
SmartCardPINforgotten ................................................................ 63
SmartCardlost ......................................................................... 63
Errormessagesonthescreen ........................................................... 64
Technicaldata ......................................................................... 66
LIFEBOOK ............................................................................. 66
Rechargeablebattery ................................................................... 66
Poweradapter .......................................................................... 67
WLAN specifications .................................................................... 67
Manufacturer’snotes .................................................................. 69
Disposalandrecycling .................................................................. 69
Recyclingyourbattery ................................................................... 69
DOC(IndustryCANADA)Notices ........................................................ 70
ENERGYSTARCompliance ............................................................. 71
Declarationsofconformity ............................................................... 72
FCC Regulatory Information . . ........................................................... 73
Regulatory Notes and Statements . ................................................... 73
Canadian Notice / Avis pour le Canada ................................................... 75
Canadian Notice . . .................................................................. 75
Avis pour le Canada . . . . . . ........................................................... 76
Appendix .............................................................................. 77
Before Using the Optional Wireless LAN . . . . . . ............................................ 77
WirelessLANDevicesCoveredbythisDocument ...................................... 77
CharacteristicsoftheWLANDevice .................................................. 77
WirelessLANModesUsingthisDevice ............................................... 78
Deactivating/Disconnecting the WLAN Device . ........................................ 80
Configuringthe WirelessLAN ............................................................ 80
ConfiguringtheWLANUsingWindows ................................................ 80
Connection to the network ........................................................... 80
Troubleshooting the WLAN ........................................................... 81
UsingtheBluetoothDevice .............................................................. 83
ImageBackupandRecoveryProcedures ................................................. 83
Windows 10 Procedures . . ........................................................... 83
Creatingarecoverydrive ............................................................ 84
Recovery options in Windows 10 . . ................................................... 84
Downloading driver updates . . ........................................................... 87
Index .................................................................................. 88
Fujitsu 5

Contents
6Fujitsu

Declarations of conformity
Declarations of conformity
DECLARATION OF CONFORMITY
according to FCC Part 15
Responsible Party Name: Fujitsu America, Inc.
Address: 1250 E. Arques Avenue
Sunnyvale, CA 94085
Telephone: [phone]
Declares that product: Base Model Configuration: FUJITSU LIFEBOOK U937
Complies with Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC rules. Operations are subject to the
following two conditions: (1) This device may not cause harmful interference. (2) This
device must accept any interference received, including interference that may cause
undesired operation.
Fujitsu 7

Fujitsu Contact Information
Fujitsu Contact Information
Service and Support
You can contact Fujitsu Service and Support in the following ways:
• Toll free phone: 1-800-8Fujitsu (1-800-838-5487)
• Website: "http://solutions.us.fujitsu.com/www/content/support/contact/index.php"
Before you place the call, have the following information ready so that the customer
support representative can provide you with the fastest possible solution:
• Product name
• Product configuration number
• Product serial number
• Purchase date
• Conditions under which the problem occurred
• Any error messages that have occurred
• Type of device connected, if any
Fujitsu Shopping Online
Please go to "http://www.shopfujitsu.com/store/ ".
Maintaining Latest Configuration
To ensure that you always have the most current driver updates related to your system, you should
occasionally access the Fujitsu Software Download Manager (FSDM) utility. The FSDM utility is
available from the Fujitsu Support site. FSDM will allow you to view a list of the most current
drivers, utilities and applications to determine whether you have the latest versions. If you have
a Windows 10 operating system, you will need to go to the Support Site to download the FSDM
Utility: "http://support.fujitsupc.com/CS/Portal/support.do?srch=DOWNLOADS".
Limited Warranty
Your LIFEBOOK notebook is backed by a Fujitsu International Limited Warranty. Check the
Limited Warranty Terms and Conditions Booklet that came with your notebook.
8Fujitsu

Fujitsu Contact Information
Notational conventions
Pay particular attention to text marked with this symbol. Failure to observe
this warning will endanger your life, will damage the device or lead to loss
of data. The warranty will be invalidated if the device becomes defective
through failure to observe these warnings.
Indicates important information which is required to use the device properly.
►indicates an activity that must be performed
indicates a result
This style indicates data entered using the keyboard in a program dialogue or at
the command line, e.g. your password (Name123)oracommandusedto
start a program (start.exe)
This style indicates information that is displayed on the screen by a program, e.g.:
Installation is complete.
This style indicates
• terms and texts used in a software interface, e.g.: Click on Save.
• names of programs or files, e.g. Windows or setup.exe.
"This style" indicates
• Cross-references to another section, e.g. "Safety information"
• cross-references to an external source, e.g. a web address: For more
information, go to "http://solutions.us.fujitsu.com/"
• names of CDs, DVDs and titles or designations of other materials, e.g.:
"CD/DVD Drivers & Utilities" or "Safety/Regulations" manual
Key indicates a key on the keyboard, e.g: F10
This style indicates terms and text that are emphasized or highlighted, e.g.: Do not
switch off the device
Fujitsu 9

Ports and controls
Ports and controls
This chapter presents the individual hardware components of your device. It gives an
overview of the indicators and connections of the device. Please familiarize yourself with
these components before you start to work with the device.
Front
7
6
8
4
45
1
3
1
2
1 = Microphone
2 = Webcam
3 = Webcam LED
4 = Status indicators
5 = ON/OFF button
6 = Fingerprint sensor (optional) or palm
vein sensor (optional)
7 = Touchpad
8 = Touchpad buttons
10 Fujitsu

Ports and controls
Left-hand side
1 2 3 4 65
1 = DC input connector (DC IN)
2 = HDMI port
3 = USB 3.1 port with system charging
function (USB Type-C®)
4 = USB port 3.0 with charging function
(Anytime USB charge)
5 = Headset port
6 = Smart Card reader
Right-hand side
1 2 3 4
1 = Slot for memory cards
2=USBport3.0
3 = LAN connector (pull-out)
4 = Security Lock device
Bottom
2
11
1 = Speaker 2 = ON/OFF button for rechargeable
battery (recessed)
Fujitsu 11

Important notes
Important notes
ImportantnotesNotes
This chapter contains essential safety information which must be followed
when working with your notebook. Other notes also provide useful information
which will help you with your notebook.
12 Fujitsu

Important notes
Safety instructions
SafetyinformationInform ation,
Please observe the following safety information.
Please pay special attention to the sections in the manual marked
with the symbol on the left.
When connecting and disconnecting cables, observe the relevant
notes in this operating manual.
Read the information on the ambient conditions in the "Technical data", Page 66
chapter and the "First-time setup of your device", Page 17 chapter before preparing
your notebook for use and switching it on for the first time.
When cleaning the device, please observe the relevant notes in the
section "Cleaning the notebook", Page 16.
Pay attention to the additional safety notes for devices with wireless components
provided in the "Safety/Regulations" manual.
Please refer to the notes in the chapter "Removing and installing
components during servicing", Page 55.
When handling this device, you will come into contact with lead, a chemical which in
California is held to be a possible cause of birth defects and other damage to fertility.
Wash your hands after using the device.
Do not place the device on uneven or unstable surfaces.
Do not place any objects on the device.
Do not apply any pressure to the device.
Do not use the corners of the display to move it.
Turn the display carefully. In doing so, do not use excessive force.
Lift and carry the device by holding it at the bottom and not just at the display.
Prevent harsh impacts, vibrations and shaking of the device and the display.
On devices with touchscreen: Use very little pressure to carefully
tap and write on the display.
Keep the ventilation slots free.
Switch off the device before you put it inside a bag or backpack.
In emergencies (e.g. damage to the device or power cable, entry of liquids
or foreign objects), immediately switch off the device and disconnect the
AC plug. Short circuit, smoke and/or fire may occur as a result. Please
contact your sales outlet or our Hotline/Service Desk.
This notebook complies with the relevant safety regulations for data processing equipment.
If you have any questions about setting up your notebook in the intended environment,
please contact your sales outlet or our Hotline/Service Desk.
Fujitsu 13

Important notes
Additional safety notes for devices with
wireless components
Wirelesscom ponentsWirelessLANBluetooth,Safetynotes
If a wireless component (Wireless LAN, Bluetooth) is incorporated in your notebook, you must
be sure to observe the following safety notes when using your notebook:
• Switch off the wireless components when you are in an aircraft or driving in a car.
• Switch off the wireless components when you are in a hospital, an operating
room or near a medical electronics system. The transmitted radio waves
can impair the operation of medical devices.
• Switch off the wireless components, when you let the device get near flammable
gases or into hazardous environments (e.g. gas station, paintshops), as the
transmitted radio waves can cause an explosion or a fire.
For further information on how to switch the wireless components on and off, refer
to chapter "Switching the wireless components on and off", Page 37.
Energy saving
NotesEnergyPowersaving
Switch the notebook off when it is not in use. Switch off any connected external devices when
they are not in use. If you use the energy saving functions, the notebook uses less power. You
will then be able to work for longer before having to recharge the battery.
The energy efficiency is increased and environmental pollution is reduced.
You save money and help protect the environment.
Energy saving under Windows
►Make use of the available energy saving functions as described in chapter
"Using the energy saving functions", Page 35.
Traveling with your notebook
Mobileoperation NotesTran spo rt Notebook
Please observe the points listed below when traveling with your notebook.
14 Fujitsu

Important notes
Before you travel
►Back up important data stored on your hard disk.
NotebookTraveling,notebo ok
►Switch off the wireless component for data security reasons. With data trafficviaawireless
connection, it is also possible for unauthorized third parties to receive data.
Information on activating data encryption is provided in the documentation
for your wireless component.
►If you wish to use your notebook during a flight, check with the flight attendants if its use is safe.
When traveling in other countries
►If you are traveling abroad, check that the AC adapter can be operated with the local AC
voltage. If this is not the case, obtain the appropriate AC adapter for your notebook.
Do not use any other converter!
►Check whether the local AC voltage and the AC cable are compatible. If this is not
the case, buy an AC cable that suits the local conditions.
►Enquire with the corresponding government office of the country you will be traveling to,
whether you may use your notebook with its integrated wireless component there.
►Take the necessary travel adapters with you when traveling abroad. Check the following
table to see which travel adapters you will need, or ask your travel organizer.
Power connection Travel destination
United States, Canada, Mexico, parts of Latin
America, Japan, Korea, Philippines, Taiwan
Russia and the Commonwealth of Independent
States (CIS), much of Europe, parts of Latin
America, the Middle East, parts of Africa, Hong
Kong, India, much of south-east Asia
United Kingdom, Ireland, Malaya, Singapore,
parts of Africa
China, Australia, New Zealand
Fujitsu 15

Important notes
Transporting the notebook
Protect the notebook from severe shocks and extreme temperatures
(e.g. direct sunlight in a car).
►Switch the notebook off.
►Unplug the AC plug of the AC adapter and all external devices from the power outlets.
►Disconnect the AC adapter cable and the data cables for all external devices.
►Close the LCD screen.
►To protect against damaging jolts and bumps, use a notebook carrying
case to transport your notebook.
Cleaning the notebook
Do not clean any interior parts yourself; leave this job to a service technician.
Only use cleaning products designed for computers. Normal household
cleaners and polishes can damage the markings on the keyboard and the
device, the paintwork or the notebook itself.
Ensure that no liquid enters the notebook.
The LCD screen very sensitive to scratches. Only clean the display
surface with a very soft, slightly damp cloth.
►Switch the notebook off.
CleaningInstru ctions NotebookKeyboardCleaningthetouchpad LCDscreenCrystalView screen
►To prevent the device being switched on unintentionally, remove the AC plug
of the AC adapter from the power outlet.
The casing surfaces may be cleaned with a dry cloth. If particularly dirty, use a cloth which
has been moistened in mild domestic detergent and then carefully wrung out.
Use disinfectant wipes to clean the keyboard and the touchpad, if present.
Ensure that no liquid enters the device!
16 Fujitsu

First-time setup of your device
First-time setup of your device
First- timese tupGettingstarted
Please read the chapter "Important notes", Page 12.
If your device is equipped with a Windows operating system, the necessary
hardware drivers and supplied software are already pre-installed.
Before switching it on for the first time, connect the device to the AC voltage using
the AC adapter, see "Connecting the AC adapter", Page 18. The AC adapter must
remain connected during the whole of the installation process.
A system test is performed when your device is first switched on. Various messages
can appear. The display may remain dark for a short time or may flicker.
Please follow the instructions on the screen.
NEVER switch off your device during the first-time setup process.
The battery must be charged if you want to operate your device using the battery.
When used on the move, the built-in battery provides the device with the necessary power. You
can increase the operating time by using the available energy-saving functions.
For instructions on how to connect external devices (e.g. mouse, printer) to your
device, please refer to the operating manual for your device.
Unpacking and checking the device
If you find that damage has occurred during transport, please notify
your local sales outlet immediately!
►Unpack all the individual parts.
PackagingTran sport
►Check your device for any visible damage which may have occurred during transportation.
You may need to reuse the packaging in the future, for example if
you need to ship your device.
Fujitsu 17

First-time setup of your device
Choose a location
ChoosealocationSetupACadapter
Choose a suitable location for the device before setting it up. In doing
so, please follow these instructions:
• Never place the device or the AC adapter on a heat-sensitive surface.
The surface could be damaged as a result.
• Never place the device on a soft surface (e.g. carpeting, upholstered furniture,
bed). This can block the air vents and cause overheating and damage.
• The underside of the device heats up during normal operation. Prolonged contact
with the skin can become unpleasant or even result in burns.
• Place the device on a stable, flat, non-slippery surface. Please note that the
rubber feet of the device may mark certain types of delicate surfaces.
• Keep other objects at least 100 mm / 3.97 inches away from the device
and its AC adapter to ensure adequate ventilation.
• Never cover the ventilation openings of the device.
• Do not expose the device to extreme environmental conditions.
Protect the device against dust, humidity and heat.
Connecting the AC adapter
MakingreadytouseACadapter
Observe the safety notes in the enclosed "Safety/Regulations" manual.
The supplied AC cable conforms to the requirements of the country in which
you purchased your device. Make sure that the AC cable is approved for
use in the country in which you intend to use it.
3
1
2
►Connect the AC cable (1) to the AC adapter.
►Plug the AC cable (2) into a power outlet.
►Connect the AC adapter cable (3) to the
DC jack socket (DC IN) of the device.
18 Fujitsu