3
Troubleshooting and Reset Instructions:
Step 1: Check Bulb for Damage
Makesurethatthebulbdoesnothaveanyvisibledamage,suchasacrack
darkspotsorahole.
Step 2: Check Bulb Installation
Takeacloselookatthebulbandthelampholdertochecktheconnection.Themale
connectoratthebaseofthebulbmustbeinsertedsothatyoucannotseeanypart
ofit.Youshouldfeelorhearitsnapintoplace.Refer to diagram on page 2.
Ifyoucannotgetthebulbtostayinthesocket,seeifthemetalclipthatholdsthe
bulbisoff-center.Itcanberepositionedifitis.Themetalclipisscrewedonto
ametalstripthatrunsthelengthoftheheadofthelamp.Youcanremovethe
metalstripfromthebackoftheheadofthelampbypullingdownonthemetal
clip.Thematerialthatisonthebackofthatmetalstripisasiliconesubstance
soitshouldre-adhereafteryoumovethemetalstriptore-centerit.Thesilicone
substanceisonlyinplacetopreventthemetalstripfromrubbingontheheadof
thelampduringtransit.
Step 3: Reset Lamp
Makesurethedimmerswitchisinthe“off”position.Unplugthelampandletitsit
forve(5)minutes.Turntheswitchtothehighestsetting(largestdot),thenplug
inyourlamp.Thelightshouldcomeonimmediately.
Still Having an Issue?
FullSpectrumSolutionscanbereachedat(888)574-7014orbyemailat
warranty@fullspectrumsolutions.com.Inordertobetterassistyou,pleasebe
preparedtoprovidethemodelnumber,andthenameofthestorewherethe
lampwaspurchased.
Warranty Claims, Damage Claims, and Returns
If you purchased this product from a dealer other than Full Spectrum
Solutions, Inc., you must contact that dealer.
If you purchased from Full Spectrum Solutions, Inc.:
Gotowww.fullspectrumsolutions.comfordetailsonhowwarrantyclaims,
damageclaims,andreturnsarehandled,oremail:
warranty@fullspectrumsolutions.com.
Warranty Claims - IFthetroubleshootingandresetinstructionsonpage3failed
toresolveyourissue,contactthemanufacturer,FullSpectrumSolutions,Inc.For
warrantyservice,emailwarranty@fullspectrumsolutions.com.
Damage Claims - Damageclaimsmustbehandledbythestorewherethe
lampwaspurchased.Wemustreceiveallwarrantypartsshippedpre-paidbythe
customer.AReturnAuthorizationNumbermustbeobtainedfromFullSpectrum
Solutionspriortoreturningproduct.