Funkwerk elmeg t444 User manual

elmeg T444
English
Operating instructions

Declaration of conformity and CE marks
This device meets the requirements of the following EC directive R&TTE 6/3/EG:
»Directive 1999/5/EC of the European Parliament and of the Council of 9 March 1999 on radio equipment and telecom-
munications terminal equipment and the mutual recognition of their conformity«.
You can also request this EC declaration of conformity at the following Internet URL: http://www.funkwerk-ec.com.
The declaration of conformity is provided on the next-to-last page of this operating manual.
The waste container symbol with the "X" through it on the deviceindicatesthat the devicemustbedisposed of separately
fromnormaldomesticwasteatanappropriate wastedisposalfacilityatthe endofitsusefulservicelife.Youwillfindaddi-
tional information on an individual returning of the old appliances under www.funkwerk-ec.com.
© 2006 Funkwerk Enterprise Communications gmbH - All rights reserved.
Reprintingofthisdocument,evenexcerpts,ispermittedonlywiththeexpressconsentofthepublisherandwithprecisesourceinformation,
regardless of the media used (mechanical or electronic).
Function descriptions included in this documentation which refer to software products of other manufacturers are based on the software
usedandvalidatthe datethedocumentationwas preparedorpublished.Theproduct andcompanynamesusedinthis documentationmay
be protected by trademarks.

Table of contens
PABX Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System telephones at the internal ISDN port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
PABX system menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Making internal calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Making outside calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Trunk group (routing discrimination) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Calling several telephones (team call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Never Out of Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Monitoring costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
PABX Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Features without user action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Conducting calls with several subscribers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Installation of the PABX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Commissioning the phone part . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Starting an IP telephone with the DSP module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Initial startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
PABX and PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Application programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Configuration with a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Description of the router functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Brief description of functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
I

Table of contens
II

PABX Description
The PABX system is an ISDN telecommunications system at an ISDN point-to-multipoint or point-to-point connection that employs the
EuroISDNprotocol(DSS1).Analogterminaldevicescanbeconnectedviaintegratedjacks.ThePABXsystemisalsoequippedwithaninter-
nal ISDN port, allowing an ISDN terminal device to be connected at its RJ45 jacks. Fixed cabling using terminals is also possible for analog
connections. Two analog ports are routed out via a common RJ45 jack. Assignment of internal phone numbers is freely configurable bet-
ween 00... 99. Calling using analog terminal devices should be conducted using the DTMF method and these devices should be equipped
with a Flash key. Analog terminal devices that use pulse dialing can not be used for functions or codes.
Pleasenotethatthebuttons onsomeISDNterminalsavailableonthemarketmaylimittheuseofthe featuresprovidedbythePABXsystem.
All terminal devices connected to the system must be »TC Terminals Guideline« or »R&TTE Guideline« approved.
ThePABXsystem also provides allof the functionsnecessary for high-speed Internet accessfor a singlepcs, orfor complete LANsvia xDSL
orISDN.HerethefirewallintegratedintothePABXsystem,togetherwiththeNAT(networkaddresstranslation)function,providesthene-
cessarysecurity;thefunctionsDHCPserverandDNSproxyensurethat thescopeofconfiguration,bothforyourPABXsystemandyourPC,
is kept to a minimum.
Internet access for all of the PCs connected to the PABX system is provided viaone single connection (SUA - single user account);only one
set of access data is required from your Internet service providers (ISP.
Loss of power
Duringa lossof power youcan initiateor receive callsat anISDN or systemtelephone capable ofemergency operation. Othertelephonesor
terminal devices can not be reached as long as power is down.
In the event ofa loss of power, allstored contents (program and application data) are retained inthe PABX without any changes. The inter-
nal clock for the phone system is set automatically via the ISDN port on the next external call.
Cleaning
Youcancleanyour PABXwithoutanydifficulties.Use aslightlymoistened clothor ananti-staticcloth forthis. Donotuse anysolvents! Ne-
ver use a dry cloth; electrostatic charges could damage the electronics in the system. Always ensure, however, that no moisture penetrates
into your PABX, as this could result is damage to the PABX.
Safety notes
Important safety information for handling the PABX system
·Unauthorizedopening ofthe PABXand improperrepairs mayresultinriskof injuryfor theuser.
Attention:Unplugthe230VACplug-inpowersupplybeforeremovingtheenclosurecoverofthePABXandworking
on the cable terminal bay. Replace the top on the PABX before plugging the power connector back in.
Plug the plug-in power supply unit into the 230 V ~ socket so that the connecting cord to the PABX system points
downward.
·Donot exposethe insideofthe PABXor theplug-in powersupply toany liquids.Thiswouldpose arisk ofelectrical
shockand canalso destroy thedevices.
·Youshould notconnect ordisconnect anylines duringthunderstorms.
·Onlyterminals withSELV and/orwhich complywith ETS300047may beconnected tothe PABXsystem. Thisregu-
lationis fulfilledwhen approvedterminal devicesare usedas intended.
·Thedistance betweenthe plug-inpower supplyunitand the PABXandtothe ISDNconnection shouldnot exceed1.
5meters sothat standard connectinglines canbe used.
·ThePABXis operatedwith 230V ACusing theplug-in powersupply unit.Please ensurethat the electricaloutlet
(groundingoutlet) for thePABX(and for additional deviceswhere required)is installedsuch thatit isfreely accessi-
bleatalltimesand that itis installedby aqualified electricianto preventany risksof personal ormaterial injury/da-
mage! Whereat allpossible, providea separate powercircuitfor the 230V connectionof yourPABX system.This
protectsyour PABXfrom short-circuitsthat mayoccurinother in-houseequipment.
PABX Description
1

·Werecommend installingan overloadprotection to protectyour PABXagainst surge thatcan sometimesoccur du-
ringthunderstorms. For furtherinformation please contactyour localelectrician.
·Toprevent mutualinterference, donot installyourPABXsystem inthe immediatevicinityof electronic devicessuch
asstereo equipment,electronic officeequipment ormicrowave units.
Avoidinstallingyour PABXnear sourcesof excessiveheat,e.g.radiators or inrooms with excessivehumidity.The
ambienttemperature atthe location wherethe systemis operated mustbe between5to 40° C.
Supported Features
The following ISDN features are supported by the PABXsystem at the exchange of the network service provider; some of these mayhave to
be applied for at your service provider.
·HOLD:Hold /Broker's call
·ECT:Callswitching
·3PTY:Three-partyconferencecall
·CD:Calldeflection (forwarding of calls)
·PR:Partial Rerouting.Individualcall forwarding forterminaldevicesat a point-to-pointconnection.
·CLIP/CLIR: Activation/Deactivationof callerID topartybeing called.
·COLP/COLR: Activation/Deactivationof calledparty ID tocaller.
·AOCD:Transmissionof charge costsduring acall.
·AOCE:Transmissionof costs ofcall atend ofcall.
·AOCS:Transfer oftariff information duringthe callingphase, forexamplefor payphones.
·CCBS:Completionof callto busysubscriber,as soon assubscriberisavailable.
·CCNR:Call-backto availablesubscriberas soon asthat party haslifted and replacedthe handset.
·MCID:Maliciouscaller ID(tracing).
·CFB/CFU /CFNR: Callforwarding.
·UUS1:Transmissionof user-defined textmessages.
·SUB:Extendedaddressing for aterminal device.
·X.31:Supportfor packetdata (V-25) onthe D-channel,for example forelectronic cashiers.
·MWI:Newmessages available.
·SMSinthe fixed-linenetwork.
Please note that some of the features described in these operating manual must be applied for at your service
provider.
Display / LEDs
Power Readyforoperationindicator.
Green lit: When the PABX is ready for operation.
Green flashing: When 480 data records have been saved in the charges memory of the PABX
Safety notes
2

ISDN/POTS ISDNportreadyforoperationmodulePOTSmounted:
Green flashing: One B channel busy, or an existing connection via the POTS module
Green flickering: Two B-channels busy
DSL IndicatesthefunctionoftheDSLrouter:
Green lit: DSL connection established
Green flickering: Data link established
LAN Indicatesthenetworkconnectionstatus:
Green lit: 100Mbit/s network connection established
Green flickering: 100Mbit/s data link
Orange lit: 10Mbit/s network connection established
Orange flickering: 10Mbit/s data link
Red flickering: Network link collision
USB Indicatesthestatus/activitiesontheUSBport.
Not lit: The USB port of the PABX system is not ready for operation at the connected PC (not logged
in, or not recognized), or when the PC/USB port is in the suspended mode.
Green lit: The USB port of the PABX system is ready for operation at the connected PC (USB driver ac-
tive). PC applications that run via the USB connection can be started.
Green flickering: Data is being exchanged via the USB port. E.G.: CAPI application programs, CTI applications
or new software downloading into PABX system.
All LEDs lit
New firmware not properly identified by the PABX. Please repeat the operation.
All LEDs flashing
New firmware being downloaded into the PABX.Do not remove the plug-inpower supply unit for the PABXsystem during this phase, as it
can result in data being lost in the PABX.
Safety notes
3

Symbols
Please note: different terminal devices will not necessarily have the same dial tones, ringing signals or procedures for use.
Symbols used
bLiftupthehandset,activatehandsfreecalling,orstartinitializingselection.
gThissymbolindicatesthecallstatus.
aReplacethehandsetofyourphoneinthecarriage,orthetelephoneisidle.
lIndicatessignalingataterminaldevice,forexampleyourphonerings.
tYoucandialthedesirednumber.
1x0
*# Dialaspecifiedcode,numberorcharacter.
=x)~ Dialacodeoracharacter.
RPromptsyoutopresstheflashkey(signalkey).
qIndicatesthatanacknowledgementsignalcanbeheardinthehandset.
dIndicatesaconferencecall.
PThis symbol indicates that a configuration is required. Enter »Start configuration« before entering any codes (see Page
47).
Safety notes
4

Acoustic signals
The following tones describe signaling for the PABX when using analog telephones.
Internal dial tone(421 Hz)
//___//___//________//___//___//________//___//_______// You will hear this dial tone after lifting the handset for »calling external
parties with line access digit«. This signal indicates that you can dial a
number. After 40 seconds this signal changes to the busy signal; hang up
the handset and then lift it up again. You will then hear again the internal
dial tone.
Busy tone (421Hz)
//____//____//____//____//____//____//____//____//___//_ You will hear this signal, when the called external or internal extension is
busy.
Positive acknowledgement signal (mixed tone 421Hz und 320 Hz)
///////_________________________________________________ The positive acknowledgement signal indicates that your input has been
accepted.
Negative acknowledgement signal (mixed tone 421Hz and 320 Hz)
///___///___///___///___///___///___///___///___///___// If you hear this tone, the selected function can not be used or the feature
has not been configured or has been canceled.
Internal ringing signal (421 Hz)
//////////_______________________________________/////// This signal indicates that the telephone of the external or internal extensi-
on is ringing.
Special dial tone (421 Hz and 316 Hz mixed)
//___//___//________//___//___//________//___//_______/ This signal indicates that your phone has been set for call rerouting.
External dial tone (425 Hz)
//////////////////////////////////////////////////////// A continuous signal that you hear when you have engaged the external
ISDN connection.
Call waiting tone (421 Hz)
//___//_____________//___//_____________//___//_________ Call waiting tone. This tone signals that an external party is calling you
during an ongoing call. The call waiting signal is sounded for a maximum
of 30 seconds.
Time intervals of the signals in seconds
//////////__________//////////__________/////////_______
12 3 45
Safety notes
5

Calling cycles
The figures below show the duration of the calling cycles when using analog telephones.
Internal call, Internal call-back, internal recall
////____////_____________________________////___///_____ Internal call: You are called either directly, or in an inquiry call by an in-
ternal user.
Internal call-back: You are called automatically when the party you at-
tempted to call hangs up the handset for his/her phone.
Interner Repeat call: You initiate an inquiry call, but replace the handset
before dialing. The first call that is on hold is signaled at your terminal de-
vice by call-back for 3 minutes. If your telephone has been configured for
calling line identification (CLIP), this alarm call will be displayed just like
a normal external call.
Internal call, internal call-back, internal recall with CLIP
//______________________////____////_____________________ CLIP: If your analog telephone has been configured for calling line identi-
fication (CLIP), it will be called with this signal.
External call, external call-back, external recall
////////_________________________////////_______________ External call: You are called by an external party.
External call-back: You are called automatically when the party you at-
tempted to call hangs up the handset for his/her phone.
Externer Repeat call: You initiate an inquiry call, but replace the handset
before dialing. The first call that is on hold is signaled at your terminal
device by call-back for 3 minutes.
External call, external call-back, external recall, call with CLIP
////////_________________________////////_______________ CLIP: If your analog telephone has been configured for calling line identi-
fication (CLIP), it will be called with this signal.
Communication data overflow
///////_________________________________________________ Communication data overflow: This signal indicates a communication
data overflow at a system telephone. Depending on the system telephone
type used, the caller list either displays the service number together with a
message or the service number only.
Time interval of the signals in seconds
//////////__________//////////__________//////////______
12 3 45
Safety notes
6

System telephones at the internal ISDN port
System telephones
Your PABX isprepared for operation with system telephones. No special programming is required for these system telephones. The PABX
automatically recognizes the activated system telephones and provides functions typical for these telephones in a special menu.
Youcanalsoconfigureseveralfunctionkeysonsystemtelephonesandexpansionmodulesforthesystemtelephones.Thesystemtelephone
operating instructions include a description of these functions and their configuration and use.
Configuration of system telephones via the PABX
YoucanconfiguresystemtelephonesfromacentrallocationfromPCoffusingtheProfessional Configurator.Thesystemtelephonesarere-
cognized by the Professional Configurator and the configuration can be read out and edited. You canalso load ringing melodies using the
Sound Manager and edit the telephone book for the system telephone (with the exception of the CS290).
Intercom
An intercom call allows you to setup a connection from one system telephone to another system telephone without this connection having
to be accepted by pushing a button. Intercom calls are accepted automatically by the phone being called when the function »Hands-free
calling« is activated, provided:
·thetelephone isidle,
·theintercom callfunction hasnot beenspecifically deactivatedand
·»Donot disturb«has beendeactivated.
If you lift the handset of a system telephone during an intercom call, the call is continued over the handset.
If an intercom call is not terminated by one of the two users, the connection is terminated automatically after a time defined in the PABX
(around.
Ifthefunction »Donot disturb«isactivatedat asystem telephone,intercom callscannot beplacedto thatphone. Intercomcallscan beacti-
vated or inhibited specifically using a function key or a code procedure.
Activate / inhibit intercom calling
b*/# 590 q a
Lift up
handset Enable intercom calls / Inhibit intercom calls Ack. signal Replace handset
PABX system menu
A special menu containing functions typicalfor the system is provided by the PABX. This menu,and the associated features, are managed
solely from the PABX.
You can select the language of your display, provided the desired language has been configured using the telephone directory program.
System telephones at the internal ISDN port
7

The following features are available in the system menu:
·Telephonedirectory forthe PABX
·Followme
·Directcall
·Switchingcallmodes (day/night)
·Costregistration
·LCR
Refer to the operating instructions of the terminal device being used to find out how to reach the PABX system menu.
Telephone directory
Using system telephones, you can access the PABX telephone directory.
To search for an entry in the telephone directory enter the first few letters (maximum 8) for the entry and then confirm your input.
Eight (8) entries from the PABX telephone directory are always shown which you can view one after the other.
Select the desired entry and confirm by clicking »OK«.
You must now begin dialing by lifting the handset.
When using system telephones you can reach the PABX telephone directory bypressing Shift + the telephone direc-
torysoftkey (for example»telephone directory«).System telephoneswithout atelephone directory canaccess thete-
lephone directory of the PABX via this telephone directory softkey.
Follow me
Using system telephones, you can set up call forwarding from another terminal device of your PABX system to your telephone or mobile
unit. This call forwarding is based on the feature Follow me for the PABX.
Enterthenumberof thesubscriberthatisto beforwarded toyourtelephone andthetypeofcallforwarding usingthesystemmenu.Inaddi-
tion, you can also delete an existing call forwarding function. A distinction is made between the following types of call forwarding:
»Activate« / »Always active«
All calls are forwarded to your telephone or mobile unit.
Direct dial-in
If the direct call function has been configured your telephone will dial a number (MSN) that you have input previously. If you do not begin
dialing a number within five seconds after lifting up the handset, dialing is begun automatically.
You can configure the number for a direct callvia the system menu. The PABXsystem recognizes by the length of the number whether you
have entered an internal or external number. You therefore do not need to input a prefix code for external numbers.
You can also deactivate or delete a direct call number that has been previously configured or activated.
Call modes
In the »Day / Night« menu of the system menuyou can switch over the call mode for the PABX without usingthe allocated codes (see page
29).The telephones must be authorized for switchover of the call modes.
PABX system menu
8

Cost logging
Thecostloggingfunctionallowsyoutoviewand,ifdesired,deletethenumberofaccumulatedunitsandthecostsofcallsfortheterminalde-
vices.
This feature is protected by the 6-digit PIN2.
If you wish to clear all of the counters for the terminals devices enter »*« instead of the number for the internal user.
(LCR)
You can query the status of LCR using this menu item. Settings are not available.
PABX system menu
9

Making Calls
Some terminal devices use their own specialprocedures for the functions described in the following. Refer to the operating instructions for
the terminal device being used for detailed information.
Only telephone connections, i. e. calls between subscribers, are presented in the following usage procedures as examples. For analog tele-
phones, these functions are only described for tone dialing terminal devices equipped with aflash key. The tones and signals described be-
loware heardwhen usinganalog telephones.Thesetones maybedifferent for ISDNtelephones andanalog telephones whichgenerate their
own dial tones. Other information may also be shown in the display of these telephones.
Direct exchange line access
Theindividualusers of thePABX canconfigure activationof direct exchangeline accessor dialing callsusing aprefix digit.When directex-
changelineaccessisactivated,youwillbeswitchedimmediatelytotheexternalISDNconnectionwhenyouliftthehandsetandwillthenhe-
ar the dial tone for the exchange. You can then begin dialing the external number at once.
Ifyoudeactivatedirectexchangelineaccessyoumustdialaprefix(LAD)whenyoumakeanexternal call.Youwillheartheinternaldialtone
when you lift up your handset.
Ifyourphoneissetfor »Automaticlineaccess«youmustfirstpressthe *keywhenyouliftthehandsetbbeforebe-
ginning any internal call procedures. The symbol bis highlighted in color, as shown in the example below, for the
corresponding performance feature.
bt g
Lift up
handset Making internal calls Conduct your call
Calls
Accepting calls
lbga
Telephone
rings Lift up handset Conversation Replace handset
Accepting a call (Pick-up)
An external call is signaled at a different in-house telephone.
You can now create different pick-up groups of subscribersfor whom pick-up (accepting) of calls ispossible. A call canonly be accepted by
subscribers/terminaldevicesof thesamepick-upgroup.Assignmentofsubscriberstopick-upgroupscanbemaderegardlessofthesettings
for the Day/Night team call assignments.
However,pickingup acall ispossible onlywithin thepick-upgroupto whichyour terminal devicehas beenassigned
via PC configuration. In the initial state all terminal devicesare assigned to pick-up group 00 so that calls can be ac-
cepted from any telephone.
A telephone near you begins ringing. You would like to accept the call at your own phone.
b*0 g
Lift up
handset Accept call Conversation
Making Calls
10

Call pick-up from answering machine
Calls that are signaled at the answeringmachine (the answering machine hasnot yet responded) can betaken within a group usingthe per-
formance feature »Accepting a call«. If the answering machine has already accepted the connection you can also take this call from your
telephone.
b#0 g
Lift up
handset Take call / conversation from the answering machine Conversation
Making internal calls
Allphonecalls,faxtransmissionsordatatransmissionsthat takeplacebetweeninternalanalogandISDNterminaldevicesareinternalcon-
nections for which no charges are billed.
If a connection is set up between internal terminal devices and the terminal devices connected to the external ISDN point-to-multipoint
connection(towhichyourPABXsystemisalsoconnected),thisisconsideredasbeinganexternalconnectionforwhichchargesarebilled.
Making internal calls without »Direct exchange line access«
btlg
Lift up
handset internal number Subscriber is called Conversation
Making internal calls with »Direct exchange line access«
Ifyouaremakinganinternalcall,orinitiatingafunction,suchasacceptingacall,liftthehandsetandpresstheasteriskkey–youcanthendi-
al an internal number.
If you hear the busy signal when you lift the handset (external ISDN connection busy) press the asterisk key again and you will hear the
internal dial tone.
b*tlg
Lift up
handset Dial internal extension number Subscriber is called Conversation
Announcement
Would you like to call your co-workers to a meeting,or invite your family out to eat? You could call each separate person to do this, or you
canusethemessagefunction.Withthisfunction,youneedtomakeonlyonecallto reachallofthetelephones thatareauthorizedformessa-
ges, without the called parties having to lift up the handsets of their phones.
Attheinternal ISDNconnection ofyour PABXonlythe firsttwoteam telephonescan beusedsimultaneously fora message.Youcanenable
or inhibit the message function for each internal user (see page 11). A notice signal is issued at the beginning of the message.
Refer to the operating instructions for your telephones whether the phones support the message feature.
Making an announcement
b *540 t q g
Lift up
handset Internal- or Team-Call number Ack. signal Announcement
Enabling / inhibiting announcements
Youcan enableor inhibit thesendingof messages to yourtelephone. If you havedisabled messages beingsent to your phone, thecaller that
is attempting to send a message to you will hear the busy signal.
Making internal calls
11

Enabling / Inhibiting announcements at telephones
b*/# 591 q a
Lift up
handset Enable announcements / Inhibit announcements Ack. signal Replace handset
Making outside calls
YourPABXsystemcomesequipped withanexternal ISDNport, withtheoption foran external,analog port(POTSmodule).Youcanset up
twoexternalconnections viathetwo Bchannelsfor thisISDNport,and oneexternal connectionviatheexternal analogport. Theseconnec-
tionsmayalsobetotwodifferentpartiessimultaneously.Forexample,youcancallanexternalbusinesspartnerwhilesimultaneouslytrans-
ferringdata from yourPC toa different businesspartner. When youinitiate anexternal call viayour PABX,thesystem automatically trans-
mits your number and the service ID (for the terminal device,such as phone or fax). This ensures that only a terminal having the same ID
code is called at the subscriber being called (phone calls phone, fax group 4 calls fax group 4).
Ifaterminal connectionisconfiguredfor amulti-functionaldevicein thePABX,external callsare signaledwith theID»Analogtelephony«,
»ISDN telephony« and »Faxdevice« at theterminal device. Here,when you initiate anexternal call, the serviceID code »Analogtelephony«
is transmitted.
It is not necessarily required that all telephones / terminal devices be available for making calls throughout the world. It is sometimes even
more advantageous when some telephones are authorized for local calls only (phone bills also more transparent).
Theexchange authorizationfunction exists tocontrol and monitorthis. Anindividualauthorization for outgoing calls(external) canbe as-
signed in PC configuration for each PABX user. This authorization is broken down into 5 different categories.
The user
·hasunrestricted lineaccess authorization.
·hascall authorizationfor national (long-distance) calls.
·hascall authorizationfor local calls.
·region(regional numbers).
·canbereached for incomingcalls,but canonly makeinternal calls.
·isauthorized forinternal callsonly.
Please note: ISDN terminal devices connected to the ISDN connection may not have the same signals, ringing cycles
or operating procedures as the internal terminal devices for the PABX system.
Theindividualusers of thePABX canconfigure activationof direct exchangeline accessor dialing callsusing aprefix digit.When directex-
changelineaccessisactivated,youwillbeswitchedimmediatelytotheexternalISDNconnectionwhenyouliftthehandsetandwillthenhe-
ar the dial tone for the exchange. You can then begin dialing the external number at once.
Making outside calls at automatic exchange line access
You wish to make a call to an external party.
btlg
Lift up
handset. Dial tone for
the exchange
External number Subscriber
is called External call
Making outside calls
12

Making external calls with prefix code
You wish to make a call to an external party.
b0tlg
Lift up
handset Dial line access digit Dial external number Subscriber is called External call
Ifyouhearthebusysignalafter dialingthefirst0yourtelephoneeitherdoesnothaveauthorizationformakingexter-
nal calls, or the external ISDN connection is busy.
Trunk group (routing discrimination)
Youcanonly usethisperformance feature whenyouare usingmore thanone externalport (onlywith POTSmodule).In thedefault setting,
theexternal ISDNport isused firstafter dialingthe lineaccess digit.Ifthis portis occupied,theexternal analog portis selectedautomatical-
ly.IntheConfiguratoryoucandefinewhichtrunkgroupistobeusedfirstwhen2trunkgroupshavebeenconfigured(ISDNandPOTS).
Call waiting
Enable / Inhibit Call Waiting for a Further Call
Usingthefunction»Callwaiting«youcanbecalledbyotherpartieswhileconductinganongoingcall.Whenasecondcallerscallsupyouwill
hear the call waiting signal in your handset and can then decide whether you want to continue your call with the current caller, or whether
you want to take the waiting caller right away.
Call waiting for external calls is possible with analog telephones. Please refer to the corresponding section in the operating instructions for
your ISDN terminals for proper use of this function.
If call waiting occursduring an ongoing callwith an analog phone and youignore the call waitingsignal, it willbe de-activated after around
30 seconds. You can also disable call waiting with analog telephones so that no call waiting signals are given during your calls.
Enable / inhibit call waiting
b*/ #58 q a
Lift up
handset Enable announcements / Inhibit announcement Dial this code Ack. signal Replace handset
Automatic completion of call
Thisfunctioncanonlybeusedbytelephonesthatpermitsuffixdialing!Automaticcallcompletionsfromaninquirycallarenotpossible.
Automatic completion of call to busy subscriber
Let's assume that you must urgently contact a business partner or an internal extension. When you call their number you always get a busy
signalhowever.Ifyouweretobeprovidedwithamessagethat thesubscriberyouareattemptingtocallhasendedhis/her call,thiswouldin-
crease your chances of reaching that party considerably.
»Recalltobusysubscriber«allowsyoutocalltheextensionassoonastheothersubscriberhangsuphisorhertelephone.Yourtelephonewill
then ring. When you then lift your handset, a connection is set up automatically to that party.
Aninternal »Completionof call tobusy subscriber«is deletedautomatically after 30 minutes.The external»Completionof callto busysub-
scriber«isdeletedafter aperioddefined bytheexchange (around45minutes).You canalsomanually deletethisfunction beforethisperiod
expires.
Automatic completion of calls on no reply
Let's assume that you must urgently contact a business partner or an internal extension. When you call their number you always get a rin-
ging signal, but the party is not near the phone or does not answer. Ifsupported by your network provider, you can use the function »Com-
pletionofcallsonno reply«to reachthe partyimmediatelywhen he/sheends acall, orliftsand thenreplaceshis/her handset.Your telepho-
ne will then ring. When you then lift your handset, a connection is set up automatically to that party.
Trunk group (routing discrimination)
13

Inthefollowingprocedures adistinctionismade betweenanalogand ISDNtelephoneswith regardtouseandacous-
tic tones/signals.
Programming an automatic »Completion of Call on No Answer« for analog phones
l *40 q a
Internal or external
subscriber is busy or
does not answer
Ack.
signal Replace handset
When the subscriber that was called hangs up his/her handset your telephone will ring.
Whenyouliftupyourhandsetthesubscriberforwhichcompletionofcallisactiveiscalled.Ifthepartyanswersyoucanconductyourcall.
Programming an automatic »Completion of Call on Busy« for ISDN phones
This feature is supported for ISDN telephones by the PABX at the internal ISDN connection. Please refer to the operating instructions for
your ISDN telephone for proper use.
Programming an automatic »Completion of Call on No Answer« for ISDN phones
l *40 q a
Internal or external subscri-
ber does not answer Ack. signal (or voice announcement) Replace handset
When the subscriber that was called hangs up his/her handset your telephone will ring.
Whenyouliftupyourhandsetthesubscriberforwhichcompletionofcallisactiveiscalled.Ifthepartyanswersyoucanconductyourcall.
Deleting automatic completion of call for analog phones
Analog telephones use this procedure for canceling:
·Internaland external completionof callto busysubscriber.
·Internalcompletion ofcalls onno reply.
An external »Completion of calls on no reply« is canceled by the exchange after the defined time period expires.
b #40 q a
Lift up
handset Call-backs delete Ack. signal Replace handset
Deleting an automatic »Completion of Call on No Answer« with ISDN phones
Internal completion of calls on no reply is canceled with ISDN telephones using the following procedure. An external »Completion of calls
on no reply« is canceled by the exchange after the defined time period expires.
b #40 q a
Lift up
handset Cancel completion of calls Ack. signal Replace handset
Trunk group (routing discrimination)
14

Calling several telephones (team call)
You can place a call to all the members of a team using the assigned number (group call).
A distinction is made between thee types of team call variants, »Team call simultaneous«, »Team call linear«, »Team call rotating« and
»Teamcall adding«.
·Teamcallsimultaneous:
Allassigned terminaldevicesare called simultaneously.Ifa telephone isbusycall waitingcan beinitiated.
·Teamcalllinear:
Allassigned terminaldevicesare called oneafter the other(as entered inthe PCconfiguration). Ifone telephone is
busy,thenext availableoneiscalled.
Thecallis signaledfor around 15seconds ateach terminal.You canset thistime tobetween 1and 99seconds howe-
verduring PCconfiguration.
·Teamcallrotating:
Thistypeofteam callis aspecialvariant of thelinear team call.Afterall ofthe terminaldevices ofa teamhave been
calledthe callissignaled again atthe first terminaldevice.The callis signaleduntil eitherthe callerhangs up,or until
thecall isterminated bythe exchange(after around 2minutes).
·Teamcalladding:
Theterminal devicesare calledinthe order that theyhave beenentered inthe subscriberlist inPCconfiguration.
Eachterminal devicethat hasalready beencalled willcontinue tobe calleduntil allof thedevices thatare entered
havebeen called.UsingPC configurationyou candefine when thenext terminaldevice isto becalled eachtime.
If you have set linear or rotating team call for a team, the members of this team can not forward calls when the call is
being signaled (call deflection).
Defining Your Own Number for the Next Call
Forexample,ifyouwanttomakeabusinesscallfromhome,lateatnight,youcandefineyourbusinesstelephonenumberastheMSNforthis
business call.
TheadvantageisthattheconnectionanditscostarerecordedundertheselectedMSNandyourbusinesspartnercanseethatitisyoucalling.
Beforeyou beginto makean external callyou candefine whichnumber isto betransmitted to the exchange andto the partyyou are calling.
ThisMSNmustfirst beassigned toanindex duringPC configuration(see External numbers).When youthen also dialthis index,the assig-
ned MSN is transmitted to the party being called. The charge for this call at your network service provider is then billed to this MSN.
You wish to set up a connection with an external party and have a certain number transmitted along with the call.
b#81ttlg
Lift up
handset Index for the MSN (0...9) Dial call number Conversation
Suppressing transmission of your own number
Ifyoudonot wishtohave yournumberdisplayedto theparty beingcalledbeforehe/she liftsupthe handset,youcan suppressthetransmis-
sion of your MSN specifically for that call.
This feature must be applied for at your network service provider.
Transmission of the caller's own number is suppressed using the following procedure with analog terminal devices.
Please refer to the operating instructions for ISDN terminal devices on how to initiate this feature.
b *594 t l g
Lift up
handset Dial call number Conversation
Calling several telephones (team call)
15

Noting an external ISDN connection
Youcanuseforeachterminal devicean»automaticcallback«(subscriberfree)ornote »anexternalISDNconnection«.Thelast enteredfea-
ture will be active. The performance feature entered previously will be canceled.
ISDN terminal devices can use this feature provided keypad dialing is possible during an ongoing call or when the line is busy.
Youwantto callanoutside partybut theexternal ISDNconnectionis busy.Withthis procedure,youcannote anexternal ISDNconnection.
Assoonas thisISDNconnection isagainavailable, yourtelephone ringsandyou canmakeyour call.Allcurrent»reservations« areautoma-
tically deleted at midnight (0: 00). This function can only be used by telephones that permit suffix dialing.
You wish to call an external party. The external ISDN connection is busy. You hear the busy signal.
g *40 a l b
You hear the busy sig-
nal Replace handset. Called subscriber is again availa- ble.
Now switch your ISDN telephone to keypad mode.
Dial the number of the external party you wish to call.
Canceling »Noting an external ISDN connection«
b #41 q a
Lift up
handset Ack. signal Replace handset.
Speed dialing from the telephone directory
The PABX system is equipped with an integrated telephone directory in which you can make up to 500 entries, each with up to a 24-digit
number and up to a 20-character name (text).
You can dial these speed dialing numbers with analog phones using the codes 000...499.
Authorization for dialing from the telephone directory
The authorization level for dialing from the telephone directory can be set individually for each subscriber. There are three different
authorization levels:
·Subscriberisnot authorizedto dialnumbers listedin thetelephone directory.
·Subscribermaydial onlythose telephone directorylistings that matchhis orher specifiedcall authorization.
·Subscribermaydial alltelephone directorylistings.
An analog subscriber withno telephone directory authorization hears the busy signal.ISDN as well assystem phones display »You haveno
authorization« if telephone directory authorization has not been assigned.
Configuration of the telephone directory is performed using the telephone directory program on the WIN-Tools CD-ROM. You can create
or edit telephone directory entries using this software.
WhenyoudownloadnewfirmwareversionsforyourPABXsystem,allofthetelephonedirectorydataisdeleted.The-
refore, save all of your telephone directory data to your PC prior to loading new firmware.
Reading/loading the telephone directory
Thecontentsofthetelephonedirectorycanbeexported,andalsoloaded,viaaconnectedPC(USB,Ethernet,ISDNconnection).Youcanha-
ve the service center export the directory of your PABX in a remote access link and then upload it again when the firmware download is
completed.
Calling several telephones (team call)
16