Galleon TS-500-GPS Manual

TS-500-GPS
www.galsys.co.uk
galleonsupport.com
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TS-500 INSTALLATION
AND CONFIGURATION MANUAL

TS-500-GPS
www.galsys.co.uk
galleonsupport.com
TEL: [phone]
FAX: [phone]
CONTENTS
Contents..................................................................................................................................................2
Introduction ............................................................................................................................................3
Features ..............................................................................................................................................3
What should be shipped..........................................................................................................................4
Standard Parts.....................................................................................................................................4
Optional Parts...................................................................................................................................... 4
Technical Specification ............................................................................................................................5
System Overview.....................................................................................................................................6
TS-500-GPS..........................................................................................................................................6
GPS Antenna........................................................................................................................................7
Setting up the Unit ..................................................................................................................................8
Connecting everything up ...................................................................................................................8
Unit Location ...................................................................................................................................8
Connect to Network ........................................................................................................................ 8
Configuration.......................................................................................................................................8
Troubleshooting ......................................................................................................................................9
Technical Support..................................................................................................................................10
Support Website................................................................................................................................10
Warranty and Maintenance ..................................................................................................................12
Warranty ...........................................................................................................................................12
Technical Support, Repair and Returns .............................................................................................12

TS-500-GPS
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galleonsupport.com
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INTRODUCTION
Similar to the TS-400-GPS unit, the TS-500-GPS time server is supplied as an active GPS antenna and
software to convert a Windows workstation or server into a stratum 1 NTP time server. However in
contrast to the TS-400-GPS, the TS-500-GPS can track up to a maximum of 12 satellites and utilises a pulse
per second (PPS) output for added accuracy.
FEATURES
External GPS antenna
Tracks up to 12 satellites
PPS line for increased accuracy
Accuracy ±20ms to UTC
Mains powered

TS-500-GPS
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WHAT SHOULD BE SHIPPED
STANDARD PARTS
TS-500-GPS Antenna with 10m (15m max.) of cable
Instruction Manual
Power Lead
NTP Software CD
OPTIONAL PARTS
Gold and Premium Support Packages
Digital Wall Clocks
Additional Software Licenses (available from 5 to 300+ clients)

TS-500-GPS
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galleonsupport.com
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TECHNICAL SPECIFICATION
Type of receiver
Active Antenna GPS 12 channel
Power Supply
85-260V, 47-63Hz
Protocols
SNTP via TimeSync Software
Connections
RS232 Serial Interface
Mounting
Must be mounted externally (preferably with 360
view of the sky)
Operating System
Requires Microsoft Windows XP or later or
Microsoft Windows Server 2003 or later
Working Temperature
0 - 50°C / 32 - 122°F
Working Humidity
Max. 85%
Timing Accuracy
Network: +/- 20 milliseconds, typical
GPS: 1 microseconds, relative to UTC
Signal (GPS) Accuracy
<1 µs, relative to GPS

TS-500-GPS
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galleonsupport.com
TEL: [phone]
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SYSTEM OVERVIEW
TS-500-GPS
Similar to the TS-400-GPS unit, the TS-500-GPS time server is supplied as an active GPS antenna and
software to convert a Windows workstation or server into a stratum 1 NTP time server. However in
contrast to the TS-400-GPS, the TS-500-GPS can track up to a maximum of 12 satellites and utilises a pulse
per second (PPS) output for added accuracy.

TS-500-GPS
www.galsys.co.uk
galleonsupport.com
TEL: [phone]
FAX: [phone]
GPS ANTENNA
Tracking up to 12 satellites at the same time, GPS offers an accurate signal capable of a reliable and
consistent reading anywhere in the world. Used extensively for synchronising time from one location to
another, GPS signals are received globally and maintain a high level of accuracy.
The GPS antenna is encased in a weatherproof IP65 enclosure and should be mounted on the roof of a
building with a 180-degree view of the sky.
The antenna can be mounted to the side of the building; however, limiting the view of the sky will have
an effect on the units’ ability to synchronise. Units mounted to the side of the building will experience
short periods of time where the antenna is unable to see the three satellites required to achieve
synchronisation.
Some things to avoid are older computer monitors, switch mode power supplies and air conditioning
units.
The Operating temperature for the antenna is -40 Celsius to +85 Celsius so it may be worth noting that
the temperature inside the enclosure can be considerably different from the external temperature,
especially when the antenna is located in a position where it is in direct sunlight.
When mounting a GPS antenna it may be worth noting that satellites dishes can have a negative effect
on the unit, it’s best to keep the GPS antenna at least ten metres from them.

TS-500-GPS
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SETTING UP THE UNIT
CONNECTING EVERYTHING UP
Unit Location
Choose a suitable location for the TS-500-GPS; please bear in mind that the cable is limited to 10/15m
and will need to be close to the computer you wish to synchronise it with.
Connect to Network
Connect the TS-500-GPS to a Computer via the Serial RS232 cable or the USB adapter cable. Connect the
computer to the network using a standard RJ-45 cable.
CONFIGURATION
Once everything is connected up, the TS-500-GPS can then be powered up. The unit will start up and
begin running the necessary processes and will begin to search for GPS satellites to synchronise with.
You will also need to set up the TimeSync software. To do this, please refer to the TimeSync Manual.

TS-500-GPS
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galleonsupport.com
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TROUBLESHOOTING
Use this section to quickly troubleshoot minor issues or common problems.
For any further support, please contact us using our Support Website, which can be found at:
galleonsupport.com
Q) The GPS Unit cannot see enough satellites. What can be done to improve this?
A) The ideal location for the GPS Antenna is the on the roof of the building with a 180view of
the sky. Although it may work on a window ledge, the view of the sky will be significantly smaller
which could result in the loss of communication with the satellites.

TS-500-GPS
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galleonsupport.com
TEL: [phone]
FAX: [phone]
TECHNICAL SUPPORT
SUPPORT WEBSITE
Should you require any Technical Support on this product, please go to galleonsupport.com where you
can find access to the Knowledgebase, for general information.
For any further questions please submit a ticket detailing the problems or technical issues you are having,
and a member of the Technical Support Team will be available to support you. When submitting a ticket,
please give as much information as possible.
galleonsupport.com website with Knowledgebase and Support Ticket links.

TS-500-GPS
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galleonsupport.com
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The Technical Support Knowledgebase.
The Technical Support Ticket System.

TS-500-GPS
www.galsys.co.uk
galleonsupport.com
TEL: [phone]
FAX: [phone]
WARRANTY AND MAINTENANCE
WARRANTY
Galleon Systems warrants the time server to be free from defects in material and workmanship during a
three-year period. The Warranty begins on the date the unit is shipped from Galleon Systems. Extended
warranties are available by speaking to the Galleon Systems Sales Team.
Galleon Systems’ liability under this Warranty is limited to repairing or replacing, at Galleon systems’
option, the defective equipment and providing upgrade version changes for firmware. In case of repair,
the product must be returned to Galleon systems.
This Warranty does not apply if repairs are required due to acts of nature beyond Galleon systems’ control
such as, but not limited to, lightning strikes, power surges, misuse, damage, neglect, or if
repairs/modifications have been made or attempted by anyone other than personnel authorised by
Galleon Systems.
In no event will Galleon Systems be liable for any indirect, special, incidental or consequential damages
from the sale or use of this product.
This disclaimer applies both during and after the term of the warranty. Galleon Systems disclaims liability
for any implied warranties, including implied warranties of merchantability and fitness for a specific
purpose.
TECHNICAL SUPPORT, REPAIR AND RETURNS
To obtain any Technical Support with this product, contact Galleon Systems via the Support Website –
galleonsupport.com
If throughout the Technical Support process it is deemed that you need to send any products back for
repair, we will issue a Return Material Authorisation (RMA) Number and shipping instructions. Then ship
the product, transportation prepaid, for inspection.
Typical Equipment repair or replacement time is five (5) business days, plus shipping times. One-way
shipping is the customer’s responsibility. Galleon Systems will return ship the equipment by the same
means it was received.
Galleon Systems will not be responsible for unauthorised returns or for returns that do not list the RMA
Number on a packing list attached in plain view on the outside of the shipping container.