Galleon AC-100-MSF Manual

AC-100-MSF
www.galsys.co.uk
galleonsupport.com
TEL: [phone]
FAX: [phone]
AC-100 INSTALLATION
AND CONFIGURATION MANUAL

AC-100-MSF
www.galsys.co.uk
galleonsupport.com
TEL: [phone]
FAX: [phone]
CONTENTS
Contents..................................................................................................................................................2
Introduction ............................................................................................................................................3
Features ..............................................................................................................................................3
What should be shipped..........................................................................................................................4
Standard Parts..................................................................................................................................... 4
Optional Parts...................................................................................................................................... 4
Technical Specification ............................................................................................................................5
System Overview.....................................................................................................................................6
AC-100-MSF.........................................................................................................................................6
MSF Antenna.......................................................................................................................................7
DCF Antenna........................................................................................................................................8
WWVB Antenna...................................................................................................................................9
Setting up the Unit ................................................................................................................................10
Connecting everything up .................................................................................................................10
Unit Location .................................................................................................................................10
Connect to Network ......................................................................................................................10
Configuration.....................................................................................................................................10
Troubleshooting ....................................................................................................................................11
Technical Support..................................................................................................................................12
Support Website................................................................................................................................12
Warranty and Maintenance ..................................................................................................................14
Warranty ...........................................................................................................................................14
Technical Support, Repair and Returns .............................................................................................14

AC-100-MSF
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INTRODUCTION
A simple time and date receiver that obtains time for the MSF Atomic Clock time signal to automatically
update your system clock. The unit simply plugs into a 9 pin D-type serial port on the back of your
computer. Installation takes only minutes using the software supplied and time and date information are
available immediately after turning on your PC.
FEATURES
Easy to install
Simple and robust
Simple to use software provided
UK operation (DCF operates in Germany and WWVB operates in USA)

AC-100-MSF
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galleonsupport.com
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FAX: [phone]
WHAT SHOULD BE SHIPPED
STANDARD PARTS
AC-100-MSF unit
Software and Manual USB
Batteries
OPTIONAL PARTS
Gold and Premium Support Packages
RS232 to USB convertor
Digital Wall Clocks
Additional Software Licenses (available from 5 to 300+ clients)

AC-100-MSF
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galleonsupport.com
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TECHNICAL SPECIFICATION
Type of receiver
Ferrite Antenna for Radio Signals
Mounting
Indoor; Free-standing
Network Interface
Via a Windows server or workstation
Interface to Server
RS232 serial interface (USB optional)
Compatible Operating Systems
Windows 95, 98, NT, 2000
Power supply
AA Batteries
Working Temperature
0 - 50°C / 32 - 122°F
Working Humidity
Max. 85%
Timing Accuracy
Network: +/- 20 milliseconds, typical
MSF: <2 microseconds, relative to UTC

AC-100-MSF
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galleonsupport.com
TEL: [phone]
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SYSTEM OVERVIEW
AC-100-MSF
A simple time and date receiver that obtains time for the MSF Atomic Clock time signal to automatically
update your system clock. The unit simply plugs into a 9 pin D type serial port on the back of your
computer. Installation takes only minutes using the software supplied and time and date information are
available immediately after turning on your PC.

AC-100-MSF
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MSF ANTENNA
The MSF signal is broadcast from Anthorn in Cumbria and is maintained at a reliable frequency of 60 kHz,
delivering a steady signal undisrupted by changing weather conditions and operational 24 hours a day.
The radio signal is designed to cover the whole of the United Kingdom.
One thing to bear in mind with a radio-based antenna is that certain electrical equipment generates noise
on the same frequency as the radio signal and can cause interference. Some things to avoid are older
computer monitors, switch mode power supplies and air conditioning units.
For more information on the MSF signal, including information on scheduled maintenance times please
refer to the National Physics Laboratory’s website at www.npl.co.uk

AC-100-MSF
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DCF ANTENNA
The DCF antenna receives a radio signal broadcast at 77.5 kHz from Frankfurt (Main). The signal covers
the whole of Germany and impressively most of Europe too.
One thing to bear in mind with a radio-based antenna is that certain electrical equipment generates noise
on the same frequency as the radio signal and can cause interference. Some things to avoid are older
computer monitors, switch mode power supplies and air conditioning units.
For more information on the DCF signal including information on scheduled maintenance times, please
refer to the Physikalisch-Technische Bundesanstalt website at www.ptb.de English can be selected via
the menu located at the top left side of the site.
There is an alternative website for information on the DCF signal, however, please note this website is
provided only in German at www.dcf77.de

AC-100-MSF
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WWVB ANTENNA
The WWVB antenna receives a radio signal broadcast at 60 kHz from two transmitters near Fort Collins
in Colorado. One benefit of using the WWVB signal is that as they have two transmitters that have
different scheduled down times, the WWVB signal is not affected by maintenance.
One thing to bear in mind with a radio-based antenna is that certain electrical equipment generates noise
on the same frequency as the radio signal and can cause interference. Some things to avoid are older
computer monitors, switch mode power supplies and air conditioning units.
For more information on the WWVB signal please refer to the National Institute of Standards and
Technology (NIST) under the Time and Frequency Division at www.nist.gov/pml/div688/grp40/wwvb.cfm

AC-100-MSF
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SETTING UP THE UNIT
CONNECTING EVERYTHING UP
Unit Location
Choose a suitable location for the AC-100-MSF; please bear in mind that the cable is limited to 10/15m
and will need to be close to the computer you wish to synchronise it with.
Connect to Network
Connect the AC-100-MSF to a Computer via the Serial RS232 cable or the USB adapter cable. Connect the
computer to the network using a standard RJ-45 cable.
CONFIGURATION
Once everything is connected up, the AC-100-MSF can then be powered up. The unit will start up and
begin running the necessary processes and will begin to search for the MSF Radio signal to synchronise
with.
You will also need to set up the TimeSync software. To do this, please refer to the TimeSync Manual.

AC-100-MSF
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TROUBLESHOOTING
Use this section to quickly troubleshoot minor issues or common problems.
For any further support, please contact us using our Support Website, which can be found at:
galleonsupport.com
Q) The TimeSync software is not updating the PC time?
A) Check the connections are correct on the COM port. Use Ctrl-Alt-Delete to obtain the Task
Manager and if any other clock related programs are running then stop them because they will
clash. You must also make sure you disable any TimeSync services if you are running NT. Note
that certain machines do not support a full implementation of the COM port and will sometimes
not communicate with the Workstation unit, to ensure this is not the problem run the clock and
software on another make of machine.

AC-100-MSF
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TECHNICAL SUPPORT
SUPPORT WEBSITE
Should you require any Technical Support on this product, please go to galleonsupport.com where you
can find access to the Knowledgebase, for general information.
For any further questions please submit a ticket detailing the problems or technical issues you are having,
and a member of the Technical Support Team will be available to support you. When submitting a ticket,
please give as much information as possible.
galleonsupport.com website with Knowledgebase and Support Ticket links.

AC-100-MSF
www.galsys.co.uk
galleonsupport.com
TEL: [phone]
FAX: [phone]
The Technical Support Knowledgebase.
The Technical Support Ticket System.

AC-100-MSF
www.galsys.co.uk
galleonsupport.com
TEL: [phone]
FAX: [phone]
WARRANTY AND MAINTENANCE
WARRANTY
Galleon Systems warrants the time server to be free from defects in material and workmanship during a
one-year period. The Warranty begins on the date the unit is shipped from Galleon Systems. Extended
warranties are available by speaking to the Galleon Systems Sales Team.
Galleon Systems’ liability under this Warranty is limited to repairing or replacing, at Galleon systems’
option, the defective equipment and providing upgrade version changes for firmware. In case of repair,
the product must be returned to Galleon systems.
This Warranty does not apply if repairs are required due to acts of nature beyond Galleon systems’ control
such as, but not limited to, lightning strikes, power surges, misuse, damage, neglect, or if
repairs/modifications have been made or attempted by anyone other than personnel authorised by
Galleon Systems.
In no event will Galleon Systems be liable for any indirect, special, incidental or consequential damages
from the sale or use of this product.
This disclaimer applies both during and after the term of the warranty. Galleon Systems disclaims liability
for any implied warranties, including implied warranties of merchantability and fitness for a specific
purpose.
TECHNICAL SUPPORT, REPAIR AND RETURNS
To obtain any Technical Support with this product, contact Galleon Systems via the Support Website –
galleonsupport.com
If throughout the Technical Support process it is deemed that you need to send any products back for
repair, we will issue a Return Material Authorisation (RMA) Number and shipping instructions. Then ship
the product, transportation prepaid, for inspection.
Typical Equipment repair or replacement time is five (5) business days, plus shipping times. One-way
shipping is the customer’s responsibility. Galleon Systems will return ship the equipment by the same
means it was received.
Galleon Systems will not be responsible for unauthorised returns or for returns that do not list the RMA
Number on a packing list attached in plain view on the outside of the shipping container.