Gamma+ Polycom VVX550 User manual

Polycom VVX550
and VVX650
Full user guide

Contents
Contents ........................................................................................................................................... 2
How to set up the Polycom VVX500 and VVX600 ........................................................................ 4
Phone Keys and Hardware ............................................................................................................ 4
Using your Phone ........................................................................................................................... 5
Understanding Phone Icons and Status Indicators ...................................................................... 6
Answering Calls ............................................................................................................................... 7
Placing Calls from Favourites, Lists and Directories .................................................................... 10
Ending Calls .....................................................................................................................................11
Listening to Voicemail .....................................................................................................................12
Setting up and handling three way calls ........................................................................................11
Recent Calls .....................................................................................................................................13
Placing Calls .................................................................................................................................... 9
Introduction .................................................................................................................................. 4
Home view ................................................................................................................................... 5
Answering another call ................................................................................................................ 7
To call from the Recent Calls list ................................................................................................10
Working with Your Contact Directory ..........................................................................................14
To dial a contact ..........................................................................................................................15
To call from your Directory ..........................................................................................................10
To view contact information .......................................................................................................15
To update a contact's information ..............................................................................................16
Calling from the Dialler ................................................................................................................ 9
Calls view ..................................................................................................................................... 6
Lines view .................................................................................................................................... 5
Answering calls automatically .................................................................................................... 8
To call from your Favourites list ..................................................................................................10
To view your Contact Directory ...................................................................................................14
To add a contact ..........................................................................................................................15
Redialling Numbers .....................................................................................................................11
To search for a contact ...............................................................................................................15
To delete a contact ......................................................................................................................16
Ending three way calls .................................................................................................................12
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3Chess - Polycom VVX500 and VVX600 - User Guide
Controlling What is Heard ...............................................................................................................18
Working with a Corporate Directory ............................................................................................17
Updating the Incoming Call Ring Tone .......................................................................................18
To search the Corporate Directory ..............................................................................................17
Changing the Speaker Volume ....................................................................................................18
To dial a Corporate Directory contact .........................................................................................17
To view the Corporate Directory ..................................................................................................17
Updating a Contact's Ring Tone .................................................................................................18

Introduction
Polycom VVX500 and VVX 600 Guide
This user guide will help you to navigate and use your
VVX500 or VVX 600 phone as the guide can be used for both
handsets. It will give you an overview of your phone, and
walk you through tasks so you can successfully use your
phone to perform basic and advanced phone functions.
How to set up the Polycom VVX500 and VVX600
The phone will arrive pre-congured and simply needs to be connected to the internet
and powered up. Your Administrator or installer should know how to do this for you.
There are some network/router level settings that must be applied, or the Horizon service
will not work - for further details on these please refer to the Horizon user guide.
Phone Keys and Hardware
4Chess - Polycom VVX500 and VVX600 - User Guide

Using your phone
Home view
Home view displays your phone line, messages settings and information. At the bottom of Home
view is the Page Indicator which shows how many pages of icons Home view displays
Lines View
Lines view (shown below) is your phone’s default
display. Lines view displays your phone line(s), your
favourites, and soft keys in the soft key area.
If your phone is idle, you can press a
line key to access the Dialler.
If your phone has calls, the phone line indicates the
number of calls you have, and if they’re active or held.
If the phone line has an active call, the call colour is
dark green, as shown below. If the phone line has one
or more held calls, the call colour is dark blue, as shown
below. The number of total calls is shown above the
calls. To select a call, use the up and down arrow keys.
•New Call—Select New Call to display the Dialler so you can place a call.
•Messages—Select Messages to access your voicemail.
•Directories—Select Directories to access your Contact Directory,
Favourites, and Recent Calls list. You can access your company
directory from here.
•Forward—Select Forward to set up forwarding options for
incoming calls.
•DND—Select DND to toggle DND (Do Not Disturb) on or off. When
DND is enabled, your phone won’t ring and incoming calls will go
to voice mail.
•Settings—Select Settings to access phone features and settings
to customise your phone.
Home view displays the following icons:
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6Polycom VVX500 and VVX600 - User Guide
Calls View
You can access Calls view (shown below) if your phone has multiple calls in progress, or you
have one held call. Use the up and down arrow keys to see all your calls. If your phone has
multiple lines then the calls display under the associated line. Call colour indicates status:
Use the up and down arrow keys to highlight a call. The
soft keys apply to the highlighted call.
The following icons and indicators indicate phone, call, or buddy/contact status, or to
indicate that a feature is enabled.
•Dark green — Active call
•Bright blue — Incoming call
•Dark blue —Held call
Understanding Phone Icons and Status Indicators

7Polycom VVX500 and VVX600 - User Guide
Answering Calls
All incoming calls display in an Incoming Call window, as shown next.
To answer calls, do one of the following:
If you’re already in handset, speakerphone, or headset mode, press Answer, and the phone will
automatically use the mode you’re in.
If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either
Home or Calls view displays, as shown next. The view that displays depends if your phone last
displayed Home or Lines view.
•To use the handset, pick up the handset
•To use speakerphone press or press answer
•To use your headset press the headset button
Home View: Calls View:
Answering another call
If you have a call and another incoming call arrives on the same line, a call waiting tone
beeps, and the Incoming Call window displays. To answer the call, press Answer. The call
you were in is then placed on hold.
If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and
either Home or Calls view displays, as shown above. The view that displays depends if your
phone last displayed Home or Lines view.

8Polycom VVX500 and VVX600 - User Guide
Answering calls automatically
You may nd it convenient if your phone is set to auto-answer calls, so you don’t have to press
a key to answer a call. If you enable this feature, your phone will automatically answer incoming
calls using the speakerphone. Your system administrator sets how many times your phone will
ring before the call is auto-answered.
If Auto Answer is enabled and a call arrives while you’re already on a call, the incoming call will
be automatically answered if you end or hold the current call.
1. Select Settings from Home view, and select Basic > Preferences > Auto Answer.
2. From the Auto Answer screen, do the following:
a. To enable your phone to automatically select SIP calls then Auto Answer SIP Calls, and
select Yes. The default setting is No.
b. To mute the microphone for all auto-answered calls so the incoming caller can’t hear
you, select Microphone Mute, and select Yes. The default setting is Yes.
3. Press Save
To enable your phone to automatically answer calls:

9Polycom VVX500 and VVX600 - User Guide
Placing Calls
Calling from the Dialler
You can place a call using the handset, speakerphone, or headset. You can dial the number
rst, and then choose the method — by picking up the handset, pressing , or choose
the method rst, and then dial the number. You can place calls in these ways:
The Dialler displays a list of previously-placed calls. Tap one of the entries to automatically enter it.
Or, start entering a number. As you enter numbers, the Dialler displays a list of similar numbers, as
shown next. Tap a match to automatically enter it.
To display the Dialler, do one of the following:
•Manually, from the Dialler
•Automatically, by tapping a favourite in Home or Lines view
•Automatically, from your Favourites list, Recent Calls list, or Contact Directory
•If you’re already in handset, speakerphone, or headset mode,
enter the number, and tap
When you access the Dialler, an active call is held. To call from the Dialler:
Or
•From the Home screen, select New Call.
•From Lines or Calls view, press New Call. (The New Call
soft key won’t display if you have an active call.)
•If your phone is idle, start entering a phone number.
•Pick up the handset, or press this method only works if
you don’t have an active call.
•In Lines view, press a line key that doesn’t have any calls.
•Enter the number, and then pick up the handset, press a line
key, press , tap

10 Polycom VVX500 and VVX600 - User Guide
1. Access your directory by doing the following
a. From the Home screen, tap Directories, and tap Contact Directory.
b. From the Home screen, tap New Call, and tap Directory.
2. From your Directory, tap the contact you want to call.
3. From the contact’s information screen, tap the contact’s phone number. The call is automatically placed.
Placing Calls from Favourites, Lists and Directories
In addition to the Dialler, you can place calls from the Recent Calls list, Favourites list or your
Directory. Alternatively you can quickly call a favourite from Home or Lines view.
To call from the Recent Calls list:
To call from the Recent Calls list:
or
To call from your Favourites list:
1. Access your Recent Calls list by doing one of the following:
a. From the Home screen, tap Directories, and tap Recent Calls.
b. From the Dialler, tap Recent.
c. From Lines, Calls, or Active Call view, tap
2. From the Recent Calls list, tap the person you want to call. The call is automatically placed.
1. From the Home screen tap New Call.
2. From the Dialler, tap Favourites.
3. From your Favourites list, tap the favourite you want to call. The call is automatically placed.