Gamma+ Polycom VVX550 User manual

Polycom VVX550
and VVX650
Full user guide

Contents
Contents ........................................................................................................................................... 2
How to set up the Polycom VVX500 and VVX600 ........................................................................ 4
Phone Keys and Hardware ............................................................................................................ 4
Using your Phone ........................................................................................................................... 5
Understanding Phone Icons and Status Indicators ...................................................................... 6
Answering Calls ............................................................................................................................... 7
Placing Calls from Favourites, Lists and Directories .................................................................... 10
Ending Calls .....................................................................................................................................11
Listening to Voicemail .....................................................................................................................12
Setting up and handling three way calls ........................................................................................11
Recent Calls .....................................................................................................................................13
Placing Calls .................................................................................................................................... 9
Introduction .................................................................................................................................. 4
Home view ................................................................................................................................... 5
Answering another call ................................................................................................................ 7
To call from the Recent Calls list ................................................................................................10
Working with Your Contact Directory ..........................................................................................14
To dial a contact ..........................................................................................................................15
To call from your Directory ..........................................................................................................10
To view contact information .......................................................................................................15
To update a contact's information ..............................................................................................16
Calling from the Dialler ................................................................................................................ 9
Calls view ..................................................................................................................................... 6
Lines view .................................................................................................................................... 5
Answering calls automatically .................................................................................................... 8
To call from your Favourites list ..................................................................................................10
To view your Contact Directory ...................................................................................................14
To add a contact ..........................................................................................................................15
Redialling Numbers .....................................................................................................................11
To search for a contact ...............................................................................................................15
To delete a contact ......................................................................................................................16
Ending three way calls .................................................................................................................12
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Controlling What is Heard ...............................................................................................................18
Working with a Corporate Directory ............................................................................................17
Updating the Incoming Call Ring Tone .......................................................................................18
To search the Corporate Directory ..............................................................................................17
Changing the Speaker Volume ....................................................................................................18
To dial a Corporate Directory contact .........................................................................................17
To view the Corporate Directory ..................................................................................................17
Updating a Contact's Ring Tone .................................................................................................18

Introduction
Polycom VVX500 and VVX 600 Guide
This user guide will help you to navigate and use your
VVX500 or VVX 600 phone as the guide can be used for both
handsets. It will give you an overview of your phone, and
walk you through tasks so you can successfully use your
phone to perform basic and advanced phone functions.
How to set up the Polycom VVX500 and VVX600
The phone will arrive pre-congured and simply needs to be connected to the internet
and powered up. Your Administrator or installer should know how to do this for you.
There are some network/router level settings that must be applied, or the Horizon service
will not work - for further details on these please refer to the Horizon user guide.
Phone Keys and Hardware
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Using your phone
Home view
Home view displays your phone line, messages settings and information. At the bottom of Home
view is the Page Indicator which shows how many pages of icons Home view displays
Lines View
Lines view (shown below) is your phone’s default
display. Lines view displays your phone line(s), your
favourites, and soft keys in the soft key area.
If your phone is idle, you can press a
line key to access the Dialler.
If your phone has calls, the phone line indicates the
number of calls you have, and if they’re active or held.
If the phone line has an active call, the call colour is
dark green, as shown below. If the phone line has one
or more held calls, the call colour is dark blue, as shown
below. The number of total calls is shown above the
calls. To select a call, use the up and down arrow keys.
•New Call—Select New Call to display the Dialler so you can place a call.
•Messages—Select Messages to access your voicemail.
•Directories—Select Directories to access your Contact Directory,
Favourites, and Recent Calls list. You can access your company
directory from here.
•Forward—Select Forward to set up forwarding options for
incoming calls.
•DND—Select DND to toggle DND (Do Not Disturb) on or off. When
DND is enabled, your phone won’t ring and incoming calls will go
to voice mail.
•Settings—Select Settings to access phone features and settings
to customise your phone.
Home view displays the following icons:
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Calls View
You can access Calls view (shown below) if your phone has multiple calls in progress, or you
have one held call. Use the up and down arrow keys to see all your calls. If your phone has
multiple lines then the calls display under the associated line. Call colour indicates status:
Use the up and down arrow keys to highlight a call. The
soft keys apply to the highlighted call.
The following icons and indicators indicate phone, call, or buddy/contact status, or to
indicate that a feature is enabled.
•Dark green — Active call
•Bright blue — Incoming call
•Dark blue —Held call
Understanding Phone Icons and Status Indicators

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Answering Calls
All incoming calls display in an Incoming Call window, as shown next.
To answer calls, do one of the following:
If you’re already in handset, speakerphone, or headset mode, press Answer, and the phone will
automatically use the mode you’re in.
If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either
Home or Calls view displays, as shown next. The view that displays depends if your phone last
displayed Home or Lines view.
•To use the handset, pick up the handset
•To use speakerphone press or press answer
•To use your headset press the headset button
Home View: Calls View:
Answering another call
If you have a call and another incoming call arrives on the same line, a call waiting tone
beeps, and the Incoming Call window displays. To answer the call, press Answer. The call
you were in is then placed on hold.
If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and
either Home or Calls view displays, as shown above. The view that displays depends if your
phone last displayed Home or Lines view.

8Polycom VVX500 and VVX600 - User Guide
Answering calls automatically
You may nd it convenient if your phone is set to auto-answer calls, so you don’t have to press
a key to answer a call. If you enable this feature, your phone will automatically answer incoming
calls using the speakerphone. Your system administrator sets how many times your phone will
ring before the call is auto-answered.
If Auto Answer is enabled and a call arrives while you’re already on a call, the incoming call will
be automatically answered if you end or hold the current call.
1. Select Settings from Home view, and select Basic > Preferences > Auto Answer.
2. From the Auto Answer screen, do the following:
a. To enable your phone to automatically select SIP calls then Auto Answer SIP Calls, and
select Yes. The default setting is No.
b. To mute the microphone for all auto-answered calls so the incoming caller can’t hear
you, select Microphone Mute, and select Yes. The default setting is Yes.
3. Press Save
To enable your phone to automatically answer calls:

9Polycom VVX500 and VVX600 - User Guide
Placing Calls
Calling from the Dialler
You can place a call using the handset, speakerphone, or headset. You can dial the number
rst, and then choose the method — by picking up the handset, pressing , or choose
the method rst, and then dial the number. You can place calls in these ways:
The Dialler displays a list of previously-placed calls. Tap one of the entries to automatically enter it.
Or, start entering a number. As you enter numbers, the Dialler displays a list of similar numbers, as
shown next. Tap a match to automatically enter it.
To display the Dialler, do one of the following:
•Manually, from the Dialler
•Automatically, by tapping a favourite in Home or Lines view
•Automatically, from your Favourites list, Recent Calls list, or Contact Directory
•If you’re already in handset, speakerphone, or headset mode,
enter the number, and tap
When you access the Dialler, an active call is held. To call from the Dialler:
Or
•From the Home screen, select New Call.
•From Lines or Calls view, press New Call. (The New Call
soft key won’t display if you have an active call.)
•If your phone is idle, start entering a phone number.
•Pick up the handset, or press this method only works if
you don’t have an active call.
•In Lines view, press a line key that doesn’t have any calls.
•Enter the number, and then pick up the handset, press a line
key, press , tap

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1. Access your directory by doing the following
a. From the Home screen, tap Directories, and tap Contact Directory.
b. From the Home screen, tap New Call, and tap Directory.
2. From your Directory, tap the contact you want to call.
3. From the contact’s information screen, tap the contact’s phone number. The call is automatically placed.
Placing Calls from Favourites, Lists and Directories
In addition to the Dialler, you can place calls from the Recent Calls list, Favourites list or your
Directory. Alternatively you can quickly call a favourite from Home or Lines view.
To call from the Recent Calls list:
To call from the Recent Calls list:
or
To call from your Favourites list:
1. Access your Recent Calls list by doing one of the following:
a. From the Home screen, tap Directories, and tap Recent Calls.
b. From the Dialler, tap Recent.
c. From Lines, Calls, or Active Call view, tap
2. From the Recent Calls list, tap the person you want to call. The call is automatically placed.
1. From the Home screen tap New Call.
2. From the Dialler, tap Favourites.
3. From your Favourites list, tap the favourite you want to call. The call is automatically placed.

11 Polycom VVX500 and VVX600 - User Guide
Redialling Numbers
Ending Calls
Setting up and handling three way calls
To dial the last number you called, press the right arrow key for the Placed
Calls list. The rst number in the list is the last call you placed.
To quickly end an active call, replace the handset, or press . Or, from Active Call, Lines,
or Calls view, tap End Call. If you’re in Calls view, be sure to highlight the call rst.
To redail a number:
1. From the Dialler (shown right), tap the rst number in the list.
2. Place the call.
You can set up a three way call with two other parties.
Just as with other calls, you can hold and resume these calls. In addition, you’ll have the option to
split a three way call, end the call and place the people you were talking with on hold.
To set up a three way call:
1. Call the rst person
2. From Lines or Calls view, press More and then Confrnc.
The active call is then placed on hold.
3. Using the Dialler, call the second person
4. When the second person answers, press More and then
Confrnc to join everyone in a conference. The Active:
Conference screen displays, as shown next

12 Polycom VVX500 and VVX600 - User Guide
To place a three way call on hold:
To resume a call that is on hold:
•From Lines or Calls view, press Hold. If you’re in Calls view, be
sure to highlight the conference rst. The other two people in
the call are held. The following example shows a held three
way call in Calls view.
•From Lines or Calls view, press Resume
•From Lines or Calls view, press End Call.
•A message count on the Home screen, as show below. The counter
indicates the number of new messages you have.
•A Messages icon, , on the status bar. If you have more than one
new message then the icon has a counter indicating the number of
new messages you have. A Messages icon also scrolls under the time
display and also displays next to the phone line (Lines view only), as
shown below.
• A ashing Message Waiting indicator
•An audible alert (if your phone is on-hook)
Ending three way calls
Listening to Voicemail
To end a three way call, and your connection to the other people, press End Call. By default, when
you press End Call, the other two people remain connected.
To end a conference call:
Your phone may indicate new voicemail messages by the following:

13 Polycom VVX500 and VVX600 - User Guide
To listen to voicemail messages:
•On the status bar tap and tap Message Centre. Or from the Home screen tap Messages and
then tap Message Centre
• If multiple lines are congured on your phone, the Line Select screen displays. Tap the line that
has the message.
•From the Messages screen, tap Connect and follow the prompts
Recent Calls
•Missed Calls only
•Placed Calls only
•Received Calls only
•All Calls (missed, placed and received)
Your phone maintains a list of missed, receive and placed calls. Each list can hold up to 100 entries.
The Recent Calls list displays calls in one of the following ways:
You can choose the type of list to display and sort
the order of calls in various ways. By default the list
displays all calls.
Icons displayed next to a call are:
To view recent calls:
To customise the list:
•Placed calls display
•Received calls display
•Missed calls display
•From Home view, tap New Call, and tap Recent. You may also be able to access Recent Calls by tapping
Directories from Home view, and tapping Recent Calls.
•From your Recent Calls list, tap to sort and order calls and then tap to display certain calls
for specic lines

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To clear certain calls from the list:
• From your Recent Calls list, tap to clear all the calls in the list, or just a specic time. You can also choose
to clear only those calls that currently display on the screen.
Working with Your Contact Directory
You can store a large number of contacts in your phone’s local Contact Directory (shown below).
Contact your administrator for the exact number.
From your Contact Directory, scroll to view contacts or enter search criteria to nd
a contact.
From your local Contact Directory, you can:
If you can update your Contact Directory, you can
also do the following:
To view your Contact Directory:
or
•View contact information.
•Search for contacts.
•Dial contacts.
•Add contacts.
•Update contact information.
•Delete contacts.
•From Home view, tap Directories. If a Corporate Directory is on your phone, tap Contact Directory
on the Directory screen.
•Tap New Call from Home view, and tap Directory.

15 Polycom VVX500 and VVX600 - User Guide
To view contact information:
To search for a contact:
To dial a contact:
To add a contact:
•From your Contact Directory, tap the contact. The contact’s information
screen, including the contact’s name and phone number, displays (as
shown next). Additional information—such as a job title, label, or email
address—may also display.
•From your Contact Directory, tap Search.
•From the Search screen, enter search criteria and tap Search. If you’re using the onscreen
keyboard, tap before you tap Search.
•From your Contact Directory, tap the contact you want to call.
•From the contact’s information screen, tap the contact’s phone number.
•From your Contact Directory, tap
•From the Add Contact screen, enter contact information
• For First Name, enter the contact’s rst name.
•Tap Last Name, and enter the contact’s last name.
•Tap Contact, and enter the contact’s phone number.
•The phone number must be unique, and must not already exist in the directory. If you save
an entry with a non-unique phone number, the entry won’t be saved.
A list of search results is displayed. Tap Return to display your Contact Directory again.

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To update a contact's information:
To update a contact's information:
•Tap Job Title, and enter the contact’s job title, such as Manager.
•Tap Email, and enter the contact’s email address.
•Tap Favourite Index, and enter a favourite index number.
The number can be any unused value, up to a maximum value of 9999. A contact that has a
favourite index number will automatically display in your Favourites list. For more information
about favourites, see Managing Favourites.
•Tap Label, and enter a label for the contact such as, Marketing.
If you specify a label, the label will be the rst item that displays for the contact on the
Directory screen, and in your Favourites list if the contact is a favourite.
•Tap Ring Type, and select the ringtone you want to use for the contact.
•Tap Divert Contact, and enter the phone number of the third party you want this contact’s calls
sent to.
•Tap Auto Reject, and enable or disable the setting. The default setting is Disabled.
If enabled, each time the contact calls, the call will be directed to your mail system.
•Tap Auto Divert, and enable or disable the setting. The default setting is Disabled.
If enabled, each time the contact calls, the call will be directed to the third party you specied
in the Divert Contact eld.
•Tap Save
•From your Contact Directory, tap the contact you want to update.
•From the contact's information screen tap
•From the Edit Contact screen, update the contact's information
•Tap Save
•From your Contact Directory, tap the contact you want to delete.
• From the contact’s information screen, tap . A conrmation message displays, conrming
that you want to delete the contact. Tap Yes or No.

17 Polycom VVX500 and VVX600 - User Guide
Working with a Corporate Directory
To search the Corporate Directory:
To dial a Corporate Directory contact:
You may have access to portions of a Corporate Directory. The Corporate Directory is non-editable;
your administrator determines which contacts you can see.
The screen displays a list of contacts, starting with the most successful matches. To view
information for the contact, tap View. To erase all your search criteria and enter new criteria before
you submit your search, tap Clear.
From the Corporate Directory you can do the following:
From the Corporate Directory, perform a quick search or an advance search:
or
•Search for contacts.
•Dial contacts.
•Add contacts to your local Contact Directory.
• To perform a quick search, enter the rst few characters of the contact's rst or last name
(depending on how the directory is organised) and tap Submit
•From the Corporate Directory, search for the contact you want to dial
•From the search results, tap the contact and tap Dial
•To perform an advanced search, tap AdvFind. From the Advanced Find screen enter your search
criteria and tap Submit
To view the Corporate Directory:
•From your Home screen tap Directories
•From the Directories screen, tap Corporate Directory. By default, a blank search
screen displays. To view entries, search for a person

18 Polycom VVX500 and VVX600 - User Guide
Controlling What is Heard
You can change what you hear by doing the following:
•Updating the incoming call ringtone
•Updating a contact's ringtone
•Changing the speakers volume
•Changing the ringer volume
•Muting the microphone
•Change where you hear sound effects
Updating the Incoming Call Ring Tone
Updating a Contact's Ring Tone
Changing the Speaker Volume
You can choose a distinctive ring tone for your phone to identify it when it rings. Or, you
can choose distinctive ring tones for different lines.
You can set distinctive ring tones for contacts in your Contact Directory so you can
identify callers when your phone rings.
To change the volume of what you hear during a call, press one of the Volume keys, to lower
or raise the speaker volume.
To select an incoming call ringtone for your phone or a line:
To select a ringtone for a contact:
•Tap Settings from Home view, and tap Basic > Ring Type.
• If multiple lines are congured on your phone, tap the line you want to apply a new ringtone to.
•From the Ring Type screen, tap the ringtone you want. To hear the ringtone before you change
it, tap Play. The default ringtone is Low Trill.
•From your directory, tap the contact to assign a distinctive ring tone to.
•From the contact’s information screen, tap .
•From the Edit Contact screen, tap Ring Type, tap the ringtone you want, and then tap .
•From the Edit Contact screen, tap Save.