Gamma+ Horizon Polycom VVX500 User manual

Horizon
Polycom VVX500 & VVX600 User Guide

Horizon |Polycom VVX500 & VVX600 User Guide
© Gamma 2015. All rights reserved. Confidential.
Page 3of 31
Version
Date
Description
1.0
09/05/2017
Created document
1.1
29/08/2017
Updated version control and added version history to document title
2.0
23/08/2018
Updated document format and reviewed content

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Horizon |Polycom VVX500 & VVX600 User Guide
© Gamma 2015. All rights reserved. Confidential
Contents
Contents........................................................................................................................................... 4
Introduction....................................................................................................................................... 5
How to set up the Polycom VVX500/VVX600.................................................................................. 6
Home view........................................................................................................................................ 8
Lines view......................................................................................................................................... 9
Calls View....................................................................................................................................... 10
Understanding Phone Icons and Status Indicators........................................................................ 11
Answering Calls ............................................................................................................................. 12
Answering another Call.................................................................................................................. 13
Calling from the Dialler................................................................................................................... 15
To call from the Recent Calls list: .................................................................................................. 16
Redialling Numbers........................................................................................................................ 17
Setting up and handling three way calls ........................................................................................ 18
Ending three way calls................................................................................................................... 19
Listening to Voicemail.................................................................................................................... 20
Recent Calls................................................................................................................................... 21
Working with Your Contact Directory............................................................................................. 23
To view your Contact Directory:..................................................................................................... 24
To add a contact: ........................................................................................................................... 25
To update a contact's information:................................................................................................. 27
To search the Corporate Directory:................................................................................................ 28
Updating the Incoming Call Ring Tone.......................................................................................... 29
Muting the Microphone................................................................................................................... 30
Feedback........................................................................................................................................ 31

Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential.
Page 5of 31
Introduction
Polycom VVX500/VVX 600 Guide
This user guide will help you to navigate and use your VVX500 or VVX600 phone, as the guide can
be used for both handsets. It will give you an overview of your phone, and walk you through tasks
so you can successfully use your phone to perform basic and advanced phone functions.

Page 6 of 31
Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential
How to set up the Polycom
VVX500/VVX600
The phone will arrive pre-configured and simply needs to be connected to the internet and powered
up. Your Administrator or installer should know how to do this for you. There are some
network/router level settings that must be applied, or the Horizon service will not work - for further
details on these please refer to the Horizon user guide.

Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential.
Page 7of 31
Phone Keys and Hardware
Using your phone

Page 8 of 31
Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential
Home view
Home view displays your phone line, messages settings and information. At the bottom of Home
view is the Page Indicator which shows how many pages of icons Home view displays
Home view displays the following icons:
New Call—Select New Call to display the Dialler so you can place a call.
Messages—Select Messages to access your voicemail.
Directories—Select Directories to access your Contact Directory, Favourites, and Recent Calls list.
You can access your company directory from here.
Forward—Select Forward to set up forwarding options for incoming calls.
DND—Select DND to toggle DND (Do Not Disturb) on or off. When DND is enabled, your phone
won’t ring and incoming calls will go to voice mail.
Settings—Select Settings to access phone features and settings to customize your phone.

Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential.
Page 9of 31
Lines view
Lines view (shown below) is your phone’s default display. Lines view displays your phone line(s),
your favourites, and soft keys in the soft key area.
If your phone is idle, you can press a line key to access the Dialler.
If your phone has calls, the phone line indicates the number of calls you have, and if they’re active
or held. If the phone line has an active call, the call colour is dark green, as shown below. If the
phone line has one or more held calls, the call colour is dark blue, as shown below. The number of
total calls is shown above the calls. To select a call, use the up and down arrow keys

Page 10 of 31
Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential
Calls View
You can access Calls view (shown below) if your phone has
multiple calls in progress, or you have one held call. Use the
up and down arrow keys to see all your calls. If your phone has
multiple lines then the calls display under the associated line.
Call colour indicates status:
Dark green —Active call
Bright blue —Incoming call
Dark blue —Held call
Use the up and down arrow keys to highlight a call. The soft keys apply to the highlighted call.

Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential.
Page 11 of 31
Understanding Phone Icons and Status
Indicators
The following icons and indicators indicate phone, call, or buddy/contact status, or to indicate that
a feature is enabled.

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Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential
Answering Calls
All incoming calls display in an Incoming Call window, as shown next.
To answer calls, do one of the following:
To use the handset, pick up the handset
To use speakerphone press or press answer
To use your headset press
If you’re already in handset, speakerphone, or headset mode, press Answer, and the phone will
automatically use the mode you’re in.
If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either
Home or Calls view displays, as shown next. The view that displays depends if your phone last
displayed Home or Lines view.
Home view: Calls view:

Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential.
Page 13 of 31
Answering another Call
If you have a call and another incoming call arrives on the same line, a call waiting tone beeps, and
the Incoming Call window displays. To answer the call, press Answer. The call you were in is then
placed on hold.
If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either
Home or Calls view displays, as shown above. The view that displays depends if your phone last
displayed Home or Lines view.
Answering Calls Automatically
You may find it convenient if your phone is set to auto-answer calls, so you don’t have to press a
key to answer a call. If you enable this feature, your phone will automatically answer incoming calls
using the speakerphone. Your system administrator sets how many times your phone will ring
before the call is auto-answered.
If Auto Answer is enabled and a call arrives while you’re already on a call, the incoming call will be
automatically answered if you end or hold the current call.
To enable your phone to automatically answer calls:
Select Settings from Home view, and select Basic > Preferences > Auto Answer.
From the Auto Answer screen, do the following:
To enable your phone to automatically select SIP calls then Auto Answer SIP Calls,
and select Yes. The default setting is No.
To mute the microphone for all auto-answered calls so the incoming caller can’t hear
you, select Microphone Mute, and select Yes. The default setting is Yes.
Press Save

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Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential
Placing Calls
You can place a call using the handset, speakerphone, or headset. You can dial the number first,
and then choose the method —by picking up the handset, pressing , or pressing —or
choose the method first, and then dial the number. You can place calls in these ways:
Manually, from the Dialler
Automatically, by tapping a favourite in Home or Lines view
Automatically, from your Favourites list, Recent Calls list, or Contact Directory

Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential.
Page 15 of 31
Calling from the Dialler
The Dialler displays a list of previously-placed calls. Tap one
of the entries to automatically enter it. Or, start entering a
number. As you enter numbers, the Dialler displays a list of
similar numbers, as shown next. Tap a match to automatically
enter it.
To display the Dialler, do one of the following:
From the Home screen, select New Call.
From Lines or Calls view, press New Call. (The New Call soft key won’t display if you have an active
call.)
If your phone is idle, start entering a phone number.
Pick up the handset, or press or . This method only works if you don’t have an active call.
In Lines view, press a line key that doesn’t have any calls.
When you access the Dialler, an active call is held. To call from the Dialler:
Enter the number, and then pick up the handset, press a line key, press , tap or press
Or
If you’re already in handset, speakerphone, or headset mode, enter the number, and tap
Placing Calls from Favourites, Lists and
Directories
In addition to the Dialler, you can place calls from the Recent Calls list, Favourites list or your
Directory. Alternatively you can quickly call a favourite from Home or Lines view.

Page 16 of 31
Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential
To call from the Recent Calls list:
Access your Recent Calls list by doing one of the following:
From the Home screen, tap Directories, and tap Recent Calls.
From the Dialler, tap Recent.
From Lines, Calls, or Active Call view, tap
From the Recent Calls list, tap the person you want to call. The call is automatically placed.
To call from your Favourites list:
From the Home screen tap New Call.
From the Dialler, tap Favourites.
From your Favourites list, tap the favourite you want to call. The call is automatically placed.
To call from your Directory:
Access your directory by doing the following:
From the Home screen, tap Directories, and tap Contact Directory.
or
From the Home screen, tap New Call, and tap Directory.
From your Directory, tap the contact you want to call.
From the contact’s information screen, tap the contact’s phone number. The call is automatically
placed.

Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential.
Page 17 of 31
Redialling Numbers
To dial the last number you called, press the right arrow key for the Placed Calls list. The first
number in the list is the last call you placed.
To redial a number:
From the Dialler (shown right), tap the first number in the list.
Place the call.
Ending Calls
To quickly end an active call, replace the handset, or press or . Or, from Active Call, Lines, or
Calls view, tap End Call. If you’re in Calls view, be sure to highlight the call first.

Page 18 of 31
Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential
Setting up and handling three way calls
You can set up a three way call with two other parties.
Just as with other calls, you can hold and resume these calls. In addition, you’ll have the option to
split a three way call, end the call and place the people you were talking with on hold.
To set up a three way call:
Call the first person
From Lines or Calls view, press More and then Confrnc.
The active call is then placed on hold.
Using the Dialler, call the second person
When the second person answers, press More and then Confrnc to join everyone in a conference.
The Active: Conference screen displays, as shown next
To place a three way call on hold:
From Lines or Calls view, press Hold. If you’re in Calls view,
be sure to highlight the conference first. The other two
people in the call are held. The following example shows a
held three way call in Calls view.
To resume a call that is on hold:
From Lines or Calls view, press Resume

Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential.
Page 19 of 31
Ending three way calls
To end a three way call, and your connection to the other people, press End Call. By default, when
you press End Call, the other two people remain connected. To end a conference call:
From Lines or Calls view, press End Call.

Page 20 of 31
Horizon | Polycom VVX500 & VVX600 User Guide
© Gamma 2016. All rights reserved. Confidential
Listening to Voicemail
Your phone may indicate new voicemail messages by the following:
A message count on the Home screen, as show below. The
counter indicates the number of new messages you have on
the status bar. If you have more than one new message then
the icon has a counter indicating the number of new
messages you have. A Messages icon also scrolls under the
time display and also displays next to the phone line (Lines
view only), as shown below.
A flashing Message Waiting indicator
An audible alert (if your phone is on-hook)
To listen to voicemail messages:
On the status bar tap and tap Message Centre. Or from the Home screen tap Messages and
then tap Message Centre
If multiple lines are configured on your phone, the Line Select screen displays. Tap the line that has
the message.
From the Messages screen, tap Connect and follow the prompts
A Messages icon,