GAOMON PD1610 Installation guide

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PD1610
Pen Display
FAQ

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PD1610 FAQ Contents
1. Warranty & Compatibility & Specification of PD1610 .................................. 错误！未定义书签。
1.1 Warranty Policy..................................................................................................................................3
1.2 Operation System & Art Program Compatibility. ............................................错误！未定义书签。
1.3 Specifications & Features. .................................................................................................................4
2. How to set up PD1610 on Windows/mac? .................................................................................. 5
2.1 How to set up on windows OS? ........................................................................................................ 5
2.2 How to set up on Mac OS ? ............................................................................................................... 7
2.3 How to set up with Android device? ...............................................................................................10
2.4 How to set up with game switch? ...................................................................................................11
2.5 Two ways to connect PD1610 with Windows/mac computer ........................................................13
2.6 OSD Setting & How to adjust Color? ...............................................................................................14
3. Warranty & Compatibility & Specification of PD1610 ................................................................ 15
3 .1 How to do when it's indicating '' No Signal--Saving Power''. ..........................................................15
3 .2 How to do when it's all black without displaying anything, and no indicator light.. ......................15
3 .3 How to do when the PD1610 only displays wallpaper of computer, without any applications?. ..16
4. Pen Issues & Solutions .............................................................................................................. 17
4 .1 How to do when GAOMON Driver indicating ''No Device Detected'' and Pen not Working?. .......17
4 .2 How to do when the cursor is moving on the computer monitor but not on PD1610?.. .............. 17
4 .3 How to do when the issue only happens in Clip Studio Paint?. ......................................................18
4 .4 How to do when the issue only happens in GMIP?. ....................................................................... 18
4 .5 How to do when the pen only lags in Photoshop CC?. ................................................................... 18
4 .6 How to calibrate pen cursor?. .........................................................................................................19
5. Warranty & Compatibility & Specification of PD1610 ................................................................ 20
5 .1 How to Custmize Express Key Functions in Difference Drawing Programs?. ................................. 20
5 .2 How to sign/write on Microsoft office files: Word/Excel/PowerPoint & OneNote?.. ....................20
5 .3 How to Comment, Highlight and Sign on PDF (Acrobat Reader DC)?. ............................................24
5 .4 How to use Duplicate Mode & Extend Mode?. ...............................................................................28
6. How to contact GAOMON service team? ...................................................................................31

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1.Warranty & Compatibility & Specification of PD1610
1.1 Warranty Policy.
1 Year Warranty: We cover 1 year warranty for non-human made damages or accident damages . For
example, breaking screens accidentally or losing the accessories are not within the range.
Life spam Tech Support: We offer life spam tech supports to our customers. Welcome to contact usfor
tech support.
GAOMON After-sale service team: [email protected]
1.2 Operation System & Art Program Compatibility.
1.2.1 OS Compatibility
GAOMON PD1610 Pen Display is NOT a standalone product. It cannot work alone. It has to be connected
to a laptop or desktop computer which runs Windows 7 or above version OS, or Mac 10.12 or above
version OS. It doesn’t work with Chrome OS, or Linux Os.
If you are using Windows or Mac OS, please download driver here: https://gaomon.net/
1.2.2 Art Program Compatibility
Our tablets are compatible with most drawing software. Free software like Krita, gimp, fireplaca,
Meidibang, inscape,blender,etc. Or paid software like photoshop, adobe illustrator, clip studio paint,
sketchbook, Sai version2,etc.
For more details, please refer to the Compatibility file.

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1.2.3 E-Learning Software Compatibility
GAOMON PD1610 is compatible well with distance learning software Blackboard Collaborate
Ultra ,Whiteboard in Zoom, Kaltura, Google etc.
1.3 Specifications & Features
PD1610 Product Information
Model
PD1610
Panel Size
15.8 Inch
Color
Silver Grey
Digital Pen
ArtPaint AP51
Pen technology
Battery-free Electromagnetic Resonance
Pressure Sensitivity
8192 Levels
Pen Resolution
5080 LPI
Resolution
2560×1600（16:10）
Contrast Ratio
1000 : 1
Gamut
120%sRGB
Brightness
220cd/m2
Display Color
1.07B(8bit+FRC)
Viewing Angle
89°/89°(H)/89°/89°(V) (Typ.) (CR＞10)
Dimension
429.8*269.8*11.5 mm
Working Area
344.8×215.5 mm
Accuracy
±0.3mm
Sensing Height
10mm
Report Rate
≥266PPS
Signal Output
Mini HDMI、Type-C x 2
Prevent Glare
AG Film Applied Full-Laminated
OS Compatibility
Windows 7/macOS 10.12/Android or above
Art Program Compatibility
Free: krita,gimp,medibang, firealpaca, etc
Paid: Photoshop, Adobe illustrator, adode premiere,
adobe after effect, sai version 2, clip studio paint, etc
What’s in the box?
Pen Display PD1610 x 1
Digital Pen AP51 x 1
Pen Holder SH01 x 1
Pen Nibs x 8
Pen Nib Clip x 1
Stand GMS02 x 1

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HDMI to mini HDMI cable x 1
USB-A to type-C cable x 1
Full-featured Type-c cable x1
Quick Start Guide x 1//Warranty Card x 1
Guaranty
We cover 1 year warranty basing on non human
made damage and non accident damage.
GAOMON Service
[e-mail]

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2.How to set up PD1610 on Windows/Mac?
2.1 How to set up on Windows OS?
1). Please well connect all of the cables: USB , HDMI, Power Cord.
2). Close all art programs and anti-virus program first.
Make sure there is no anti-virus program running here.(You can still run anti-virus program while the
issue get confirmed and fixed)
3).Please uninstall the previous GAOMON driver clearly first.
Go to Control Panel---Programs and Features---uninstall current exist GAOMON Driver--also make
sure no other brands tablet driver. (VERY IMPORTANT).
4).Download driver here: https://gaomon.net/ and install the driver.
Please right-click the driver setup icon, whose file extension is ‘.exe’, in the installation file and select
‘Run as administrator’ from the dropdown list.
(Run as an administrator before installation , not after installation.)

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5).After installing GAOMON Driver, please test whether the pen can move cursor like a mouse normally.
If the pen can move cursor like mouse normally, you can customize express keys inside GAOMON Driver
now.
6)And please download drawing programs online to use with GAOMON PD1610.Our tablets are
compatible with most drawing software. Free software like Krita, gimp, fireplaca, Meidibang,
inscape,blender,etc. Or paid software like photoshop, adobe illustrator, clip studio paint, sketchbook, Sai
version2,etc.
Any suggestions and questions, please feel free to tell us. You can find us from ►【GAOMON SUPPORT
TEAM：https://www.gaomon.net/after-sales/】

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2.2 How to set up on Mac OS ?
1). Download driver here: https://gaomon.net/
-- Click the installation package ----Drag 'GAOMONTablet ' icon upon 'Applications' and hold on for a
while until it enters in 'Applications' folder---- Double click 'GAOMONTablet' and select 'Open' to run the
driver. Now the GAOMON Driver is installed.

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If your Mac OS version are mac 10.14 , 10.15, Mac Big sur or above OS , please kindly remember to
give GAOMON Driver permission to normally function on yuor mac. If your Mac OS is lower than Mac
10.14, please skip following part.
1)After installation, press one of the tablet express key and it will pop out a box 'Accessibility Access' .
Then click 'Open System Preferences' to bring out 'Security & Privacy' box. Don’t click “Deny”!
2). Click the lock icon and input your password-->Tick 'TabletDriverAgent'--> Click '＋' and it will
bring out another box.

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3). Go Applications--> find out 'GAOMON Tablet' and click 'Open'
4). Tick 'GAOMONTablet' circled in red and click the lock icon. Then we can draw freely on the tablet.
Now you get the permission to use GAOMON Tablet Driver on your Mac OS.
Any suggestions and questions, please feel free to tell us. You can find us from ►【GAOMON SUPPORT
TEAM：https://www.gaomon.net/after-sales/】.

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2.3 How to set up with Android device?
Step 1: Buy a Type-C to Type-C cable (not included in the package);
Step 2: Connect the pen display to smart phone with the Type-C to Type-C cable.
Note: In case there is no response on the screen or a flashing screen occurs, it is suggested to reconnect the cable, and
buy a power adapter (gauge: 5V; not included in the package) for connection to the other type-C port on the device to
ensure the power sufficiency. For phone charging, charger that supports PD protocol is suggested.
Note:
Please make sure your Android phone supports'Dex','Desktop', or 'TNT' mode. Visit GAOMON website for compatible
phone models: https://www.amazon.co.uk/dp/B0B6G1511C/
2.4 Two ways to connect PD1610 with Windows/mac computer
Scenario 1
Step 1: Connect the pen display to PC with the HDMI cable;

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Step 2: Connect the pen display to PC with the Type-C male plug inserted into the pen display, and the USB-A male plug
inserted into the computer. (The red USB-A male plug is for power supply)
Note: If there is no response on the pen display or a flashing screen occurs, the other USB-A male plug left shall also be
inserted into the PC or a power adapter, and please make sure there are two USB-A ports on the PC.
If you use a desktop computer, please make sure to plug the HDMI cable into graphic card, but not in mother board.
If there is no HDMI port on your computer, please buy extra HDMI adapter to use with GAOMON PD1610. For example:
DVI to HDMI adapter, VGA to HDMI adapter, Display port to HDMI adapter, Type-C to HDMI adapter.
Scenario 2
Step 1: Buy a Full-featured Type-C to Type-C cable (not included in the package);

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Step 2: Connect the pen display (both Type-C ports can do the work) to PC with the Type-C to Type-C cable.
Note: Please make sure the Type-C ports of the PC supports USB3.1 and DP1.2 protocol.
2.5 How to set up with game switch?
Step 1: Buy a Type-C to Type-C cable (not included in the package);
Step 2: Connect the pen display to game switch with the full-featured Type-C to Type-C cable.
Step 3: Connect the Type-C to Dual USB-A Cable to the provide power for PD1610. The red USB-A male plug is for
power supply

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2.6 OSD Setting & How to adjust Color?
OSD Settings
1. When the headphone jack is not connected, the thumbwheel switch can be used to wheel up/ down to
increase/decrease the display brightness;
2. When the headphone jack is connected, the thumbwheel switch can be used to wheel up/down the volume;
3. Press the thumbwheel switch lightly to call up the OSD menu, where the power button will therefore be used for
auto-setting. Users can wheel the thumbwheel switch up for increase and down for decrease;

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MENU: call up the OSD menu/OK;
AUTO: return to the previous page when the OSD menu is running;
+: navigate upwards or increase the value when the OSD menu is running;
- : navigate downwards or decrease the value when the OSD menu is running;
Quit OSD: Press the power button to quit the OSD menu.
How to Adjust Color?
Please kinldy note that, Actually the color difference exists in every monitors.Even it is the same computer
brand and same model, there exists certain color difference between 2 computers monitors. But if the
color difference is too large which exceed the range, we can try to adjust it.
Please adjust the color by followings: Go to RGB-Color--Color Effect--Enter ''USER''--Then you can adjust
the hue & saturation of RGBCYM here.
Any suggestions and questions, please feel free to tell us. You can find us from ►【GAOMON SUPPORT
TEAM：https://www.gaomon.net/after-sales/】

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3.Displaying Issues & Solutions.
3.1 How to do when it's indicating ''No Signal--Saving Power''
Firstly, please kindly note that ‘‘No Signal’’ issue is related to the HDMI connection. Please make sure the HDMI cable
is well connected between PD1610 & computer.
Secondly, If you use windows computer, please press ‘‘Windows+p’’ on keyboard, and make sure to choose
Duplicate or Extended mode. Don’t choose ‘‘Projector Only’’ or ‘‘Computer Only’’ . Otherwise it will cause no signal
problems.
Thirdly, Is there an HDMI interface on the computer? Or are you using a HDMI adaptor?
If you are using a HDMI adaptor, please make sure it’s not USB to HDMI adapter. USB is mainly for data transmission.
It’s not good for video/signal transmission. We recommend you to use DVI/VGA/Display port/type-c to HDMI
adapter depending on whichever is on your device.
Fourthly, please find/borrow another computer which comes with a HDMI port to test. Please make sure to plug the
HDMI cable into graphic card, but not in mother board.
If the No Signal issue remains after trying above solutions, please take a video and send to GAOMON SERVICE. We
will apply warranty and make everything right for you. Don’t worry!
3.2 How to do when it's all black without displaying anything, and no indicator
light.
1) Please kindly note that, if it doesn’t display anything and no indicator light, it should be related to the power cord
connection. Please kindly check whether you have well connected the power cord.
2) Please change a different electricity socket.
3) If the issue still remains, please take a video and send to GAOMON SERVICE. We will apply warranty and make
everything right for you. Don’t worry!

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3.3 How to do when the PD1610 only displays wallpaper of computer, without
any applications?
If PD1610 only shows the wallpaper of your computer, but without any programs, it is actually the normal
situation of the extend mode. You can set Duplicate Mode if you are not familiar with Extend Mode. So
PD1610 will display exact same with your computer monitor.
Duplicate on Windows:
Please press ‘’Windows+p’’ on keyboard, and make sure to choose Duplicate mode
Duplicate on Mac:
Set Mirror Mode: Click on the Apple icon in the top left corner，---“System preference”---choose “Display’’ ---
Select the ‘’Mirror Display.’’

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4.Pen Issues & Solutions
4.1 How to do when GAOMON Driver indicating ''No Device Detected'' and
Pen not Working?
1) Please kindly note that it’s usually related to the USB connection. Please kindly make sure the USB cable is well
connected between PD1610 and computer.
2) Please change a different USB port on your computer to test.
3) Please test on another computer. No need install GAOMON Driver. Let’s see whether the pen can respond when
without GAOMON Driver installed on another computer.
4) If the issue remains, please kindly give test result to GAOMON SERVICE. We will apply warranty and make
everything right for you. Don’t worry!
4.2 How to do when the cursor is moving on the computer monitor but not on
PD1610?
If the PD1610 only shows the wallpaper of your computer, but without any programs, it is actually the
normal situation of the extend mode.
And meanwhile if the cursor moves on computer monitor instead of on tablet monitor, you are choosing
the computer monitor as work area inside GAOMON driver right now, but not setting the PD1610 as work
area. So the cursor moves on computer monitor only.
Solution 1: Please open GAOMON Driver--Work Area--Choose PD1610 as work area--Save -- Now you can
use the mouse to move the cursor from computer monitor to PD1610 to work.
Solution 2: If you are not familiar with Extend Mode. So PD1610 will display exact same with your
computer monitor.
Duplicate on Windows:
Please press ‘‘Windows+p’’ on keyboard, and make sure to choose Duplicate mode
Duplicate on Mac:
Set Mirror Mode: Click on the Apple icon in the top left corner,--- ‘‘System preference’’ --- choose ‘‘Display’’ ---
Select the ‘‘Mirror Display.’’

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4.3 How to do when the issue only happens in Clip Studio Paint?
Step 1: Please set inside Clip Studio Paint according to following path.
Preference --Tablet --Win tab
Preference--Performance--Allocate to application--100%
Step 2: If the issue remains, please try to reinstall GAOMON Driver. Make sure no other brands tablet driver installed
on your computer please.
4.4 How to do when the issue only happens in GMIP?
Step 1: Please set inside GIMP according to following path.
GIMP-- Edit--Input Devices--Mode: Screen ( remember to select Screen Mode for all of three )---Save.
Step 2: If the issue remains, please try to reinstall GAOMON Driver. Make sure no other brands tablet driver installed
on your computer please.
4.5 How to do when the pen only lags in Photoshop ?
Step 1: Please try to reinstall GAOMON Driver. Make sure no other brands tablet driver installed on your computer
please. Step 1: Please set inside Photoshop according to following path.
Step 2: Edit--Preference-- Unchek ‘’Use Graphics Processor’’
Step 3: Create a new canvas and zoom in it to 100%.
Step 4: click “Reset Brushes” in brush settings. (As following picture)