GAOMON PD2200 Installation guide

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PD2200
Pen Display
FAQ

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PD2200 FAQ Contents
1. Warranty & Compatibility & Specification of PD2200................................................................................... 3
1.1 Warranty Policy........................................................................................................................................... 3
1.2 Operation System & Art Program Compatibility........................................................................................3
1.3 Specifications & Features........................................................................................................................... 4
2. How to set up PD2200 on Windows/Mac?.................................................................................................5
2.1 How to set up on Windows OS?.................................................................................................................5
2.2 How to set up on Mac OS ?........................................................................................................................ 7
2.3 How to connect PD2200 with Windows/mac computer......................................................................... 10
2.4 OSD Setting & How to adjust Color?........................................................................................................ 11
How to Adjust Color?......................................................................................................................................12
3. Displaying Issues & Solutions....................................................................................................................13
4. Pen Issues & Solutions...............................................................................................................................15
5.Other FAQS................................................................................................................................................. 18
5.1 How to Customize Express Key Functions in Difference Drawing Programs ?........................................ 18
5.2 How to sign/write on Microsoft office files: Word/Excel/PowerPoint & OneNote?...............................18
5.3 How to Comment, Highlight and Sign/Draw on PDF (Acrobat Reader DC)?............................................22
5.4 How to use Duplicate Mode & Extend Mode...........................................................................................26
6. How to contact GAOMON service team?................................................................................................. 29

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1.Warranty & Compatibility & Specification of PD2200
1.1 Warranty Policy.
1 Year Warranty: We cover 1 year warranty for non-human made damages or accident damages . For
example, breaking screens accidentally or losing the accessories are not within the range.
Tech Support: We offer tech supports to our customers. Welcome to contact us for tech support.
GAOMON After-sale service team: [email protected]
1.2 Operation System & Art Program Compatibility.
1.2.1 OS Compatibility
GAOMON PD2200 Pen Display is NOT a standalone product. It cannot work alone. It has to be connected
to a laptop or desktop computer which runs Windows 7 or above version OS, or Mac 10.12 or above
version OS. It doesn’t work with Chrome OS, or Linux Os.
If you are using Windows or Mac OS, please download driver here:
https://www.gaomon.net/plus/list.php?cateId=14&type=Driver&system=0&Keyword=&tid=9#pcb
1.2.2 Art Program Compatibility
Our tablets are compatible with most drawing software. Free software like Krita, gimp, fireplaca,
Meidibang, inscape,blender,etc. Or paid software like photoshop, adobe illustrator, clip studio paint,
sketchbook, Sai version2,etc.
For more details, please refer to the Compatibility file.

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1.2.3 E-Learning Software Compatibility
GAOMON PD2200 is compatible well with distance learning software Blackboard Collaborate
Ultra ,Whiteboard in Zoom, Kaltura, Google etc.
1.3 Specifications & Features
PD2200 Product Information
Model
PD2200
Brand
GAOMON
Color
Black
Digital Pen
ArtPaint AP32
Pen technology
Battery-free Electromagnetic Resonance
Pressure Sensitivity
8192 Levels
Pen Resolution
5080 LPI
Gamut
92%NTSC
Brightness
220cd/m2
Display Color
16.7M(8bit)
Viewing Angle
89°/89°(H)/89°/89°(V) (Typ.) (CR＞10)
Dimension
522*316*91.5mm/ 20.55*12.44*3.6inch
Working Area
476.64 * 268.11mm/ 18.77*10.56inch
Accuracy
±0.3mm
Sensing Height
10mm
Report Rate
≥266PPS
Signal Output
HDMI, USBA, DC
Weight
6.25KG
OS Compatibility
Windows 7 and above,
macOS 10. 12 and above
Art Program Compatibility
Free: krita,gimp,medibang, firealpaca, etc
Paid: Photoshop, Adobe illustrator, adode premiere,
adobe after effect, sai version 2, clip studio paint, etc
What’s in the box?
Pen Display PD156 PRO, Digital Pen AP32, Pen
Holder (8 Nibs), Usb-A to Usb-A Cable, Hdmi to
Hdmi, DC cable, AC Adapter, Quick Start Guide
Guaranty
We cover 1 year warranty basing on non human
made damage and non accident damage.
GAOMON Service
[e-mail]

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2.How to set up PD2200 on Windows/Mac?
2.1 How to set up on Windows OS?
1). Please well connect all of the cables: USB , HDMI, Power Cord.
2). Close all art programs and anti-virus program first.
Make sure there is no anti-virus program running here.(You can still run anti-virus program while the
issue get confirmed and fixed)
3).Please uninstall the previous GAOMON driver clearly first.
Go to Control Panel---Programs and Features---uninstall current exist GAOMON Driver--also make
sure no other brands tablet driver. (VERY IMPORTANT).
4).Download driver here: https://gaomon.net/ and install the driver.
Please right-click the driver setup icon, whose file extension is ‘.exe’, in the installation file and select
‘Run as administrator’ from the drop down list.
(Run as an administrator before installation , not after installation.)

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5).After installing GAOMON Driver, please test whether the pen can move cursor like a mouse normally.
If the pen can move cursor like mouse normally, you can customize express keys inside GAOMON Driver
now.
6)And please download drawing programs online to use with GAOMON PD2200.Our tablets are
compatible with most drawing software. Free software like Krita, gimp, fireplaca, Meidibang,
inscape,blender,etc. Or paid software like photoshop, adobe illustrator, clip studio paint, sketchbook, Sai
version2,etc.
Any suggestions and questions, please feel free to tell us. You can find us from ►【GAOMON SUPPORT
TEAM：https://www.gaomon.net/after-sales/】

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2.2 How to set up on Mac OS ?
1). Download driver here: https://gaomon.net/
-- Click the installation package ----Drag 'GAOMON Tablet ' icon upon 'Applications' and hold on for a
while until it enters in 'Applications' folder---- Double click 'GAOMON Tablet' and select 'Open' to run the
driver. Now the GAOMON Driver is installed.

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If your Mac OS version are mac 10.14 , 10.15, Mac 10.14 or above OS , please kindly remember to give
GAOMON Driver permission to normally function on your mac. If your Mac OS is lower than Mac
10.14, please skip following part.
1) After installation, press one of the tablet express key and it will pop out a box 'Accessibility
Access' . Then click 'Open System Preferences' to bring out 'Security & Privacy' box. Don’t click
“Deny”!
2) Click the lock icon and input your password-->Tick 'Tablet Driver Agent'--> Click '＋' and it will
bring out another box.
3) Go Applications--> find out 'GAOMON Tablet' and click 'Open'

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4) Tick 'GAOMONTablet' circled in red and click the lock icon. Then we can draw freely on the tablet.
Now you get the permission to use GAOMON Tablet Driver on your Mac OS.
Any suggestions and questions, please feel free to tell us. You can find us from ►【GAOMON SUPPORT
TEAM：https://www.gaomon.net/after-sales/】.

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2.3 How to connect PD2200 with Windows/mac computer
Scenario 1
Step : Connect the pen display to PC with the USB-A cable & Mini HDMI cable & AC Cable plug inserted into the pen
display, and the USB-A cable & HDMI cable & Power cable inserted into the computer. (The Power cable plug inserted
into the Power Adapter is for power supply)
Note: If there is no response on the pen display or a flashing screen occurs, plug the five connectors firmly and
corrrectly,no any gap left. The cable interface maybe a little tight,please press harder.

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If you use a desktop computer, please make sure to plug the HDMI cable into graphic card, but not in mother board.
If there is no HDMI port on your computer, please buy extra HDMI adapter to use with GAOMON PD2200. For example:
DVI to HDMI adapter, VGA to HDMI adapter, Display port to HDMI adapter, Type-C to HDMI adapter.
2.4 OSD Setting & How to adjust Color?
OSD Settings
5 OSD TOUCH KEYS
Turn off/on the display: Long press the power key for 3 seconds.
Enable OSD keys: Long press MENU key for 6 seconds
Manually exit the MENU: Touch “Auto” key for 0.5 seconds
Automatically exit the MENU: without movement for 10 seconds
How long will the OSD MENU automatically enter sleep-mode: After the menu panel is hidden, if we don't touch
any OSD keys more than 15 seconds, it will enter sleep-mode.
HOW TO ADJUST COLOR
Go to RGB-Color--Color Effect--Enter ''USER''--Then you can adjust the hue & saturation of RGBCYM here.
.You can make adjustments of color,brightness,contrast, etc through here.

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How to Adjust Color?
Please kindly note that, Actually the color difference exists in every monitors.Even it is the same computer
brand and same model, there exists certain color difference between 2 computers monitors. But if the
color difference is too large which exceed the range, we can try to adjust it.
Please adjust the color by followings: Go to RGB-Color--Color Effect--Enter ''USER''--Then you can adjust
the hue & saturation of RGBCYM here.
Any suggestions and questions, please feel free to tell us. You can find us from ►【GAOMON SUPPORT
TEAM：https://www.gaomon.net/after-sales/】

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3.Displaying Issues & Solutions.
3.1 How to do when it's indicating ''No Signal--Saving Power''
Firstly, please kindly note that ‘‘No Signal’’ issue is related to the HDMI connection. Please make sure the HDMI cable
is well connected between PD2200 & computer.
Secondly, If you use windows computer, please press ‘‘Windows+p’’ on keyboard, and make sure to choose
Duplicate or Extended mode. Don’t choose ‘‘Projector Only’’ or ‘‘Computer Only’’ . Otherwise it will cause no signal
problems.
Thirdly, Is there an HDMI interface on the computer? Or are you using a HDMI adaptor?
If you are using a HDMI adaptor, please make sure it’s not USB to HDMI adapter. USB is mainly for data transmission.
It’s not good for video/signal transmission. We recommend you to use DVI/VGA/Display port/type-c to HDMI
adapter depending on whichever is on your device.
Fourthly, please find/borrow another computer which comes with a HDMI port to test. Please make sure to plug the
HDMI cable into graphic card, but not in mother board.
If the No Signal issue remains after trying above solutions, please take a video and send to GAOMON SERVICE. We
will apply warranty and make everything right for you. Don’t worry!
3.2 How to do when it's all black without displaying anything, and no indicator
light.
1) Please kindly note that, if it doesn’t display anything and no indicator light, it should be related to the power cord
connection. Please kindly check whether you have well connected the power cord.
2) Please change a different electricity socket.
3) If the issue still remains, please take a video and send to GAOMON SERVICE. We will apply warranty and make
everything right for you. Don’t worry!

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3.3 How to do when the PD2200 only displays wallpaper of computer, without
any applications?
If PD2200 only shows the wallpaper of your computer, but without any programs, it is actually the normal
situation of the extend mode. You can set Duplicate Mode if you are not familiar with Extend Mode. So
PD2200 will display exact same with your computer monitor.
Duplicate on Windows:
Please press ‘’Windows+p’’ on keyboard, and make sure to choose Duplicate mode
Duplicate on Mac:
Set Mirror Mode: Click on the Apple icon in the top left corner，---“System preference”---choose “Display’’ ---
Select the ‘’Mirror Display.’’

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4.Pen Issues & Solutions
4.1 How to do when GAOMON Driver indicating ''No Device Detected'' and
Pen not Working?
1) Please kindly note that it’s usually related to the USB connection. Please kindly make sure the USB cable is well
connected between PD2200 and computer.
2) Please change a different USB port on your computer to test.
3) Please test on another computer. No need install GAOMON Driver. Let’s see whether the pen can respond when
without GAOMON Driver uninstalled on another computer.
4) If the issue remains, please kindly give test result to GAOMON SERVICE. We will apply warranty and make
everything right for you. Don’t worry!
4.2 How to do when the cursor is moving on the computer monitor but not on
PD2200?
If the PD2200 only shows the wallpaper of your computer, but without any programs, it is actually the
normal situation of the extend mode.
And meanwhile if the cursor moves on computer monitor instead of on tablet monitor, you are choosing
the computer monitor as work area inside GAOMON driver right now, but not setting the PD2200 as work
area. So the cursor moves on computer monitor only.
Solution 1: Please open GAOMON Driver--Work Area--Choose PD2200 as work area--Save -- Now you can
use the mouse to move the cursor from computer monitor to PD2200 to work.
Solution 2: If you are not familiar with Extend Mode. So PD2200 will display exact same with your
computer monitor.
Duplicate on Windows:
Please press ‘‘Windows+p’’ on keyboard, and make sure to choose Duplicate mode
Duplicate on Mac:
Set Mirror Mode: Click on the Apple icon in the top left corner,--- ‘‘System preference’’ --- choose ‘‘Display’’ ---
Select the ‘‘Mirror Display.’’

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4.3 How to do when the issue only happens in Clip Studio Paint?
Step 1: Please set inside Clip Studio Paint according to following path.
Preference --Tablet --Win tab
Preference--Performance--Allocate to application--100%
Step 2: If the issue remains, please try to reinstall GAOMON Driver. Make sure no other brands tablet driver installed
on your computer please.
4.4 How to do when the issue only happens in GMIP?
Step 1: Please set inside GIMP according to following path.
GIMP-- Edit--Input Devices--Mode: Screen ( remember to select Screen Mode for all of three )---Save.
Step 2: If the issue remains, please try to reinstall GAOMON Driver. Make sure no other brands tablet driver installed
on your computer please.
4.5 How to do when the pen only lags in Photoshop ?
Step 1: Please try to reinstall GAOMON Driver. Make sure no other brands tablet driver installed on your computer
please. Step 1: Please set inside Photoshop according to following path.
Step 2: Edit--Preference-- Unchek ‘’Use Graphics Processor’’
Step 3: Create a new canvas and zoom in it to 100%.
Step 4: click “Reset Brushes” in brush settings. (As following picture)

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4.6 How to calibrate pen cursor?
Step 1: please set your computer under Duplicate Mode/Mirror Mode and test whether the issue remains.
Windows OS: Press ''windows+p'' -- choose ''Duplicate''.
Mac Os: System Preference"------Choose "Displays"----- Click "Arrangement"----Click the "Mirror Displays"
Step 2: if the same issue still exist under Duplicate/Mirror mode, please try to calibrate during GAOMON
Driver:
-Please hold the pen more vertically when calibrate in driver. Don't tilt the pen too much.
- If still cannot get close as you want, try to click ''restore default'' directly and no need to click that 9 points
Step 3: If the issue still happen, please kindly give following test results to GAOMON SERVICE, and let us
give you detail solution by email.
1. Do you use windows or mac OS? Which OS version? desktop or laptop?
2. Does the cursor offset issue occurs in the drawing programs only or it happens everywhere?
If it happens in drawing programs only, please tell me which programs have you tested and which version
of them?
3. How much mm is the distance/gap between the pen nib and cursor? take a video of the it , let us see
whether it is within the normal range.
4. Are you left or right hand user?
5. Are the tablet express keys on your left side or right side?

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5.Other FAQS
5.1 How to Customize Express Key Functions in Difference Drawing Programs ?
Please connect us ►【GAOMON SUPPORT TEAM：https://www.gaomon.net/after-sales/】.
5.2 How to sign/write on Microsoft office files: Word/Excel/PowerPoint &
OneNote?
GAOMON PD2200 supports to write, sign, comment, annotate on Microsoft Office Files like using a
real pen on real paper. All solutions in this article are based on the version of Microsoft Office 2016,
but the steps are similar in other versions.
5.2.1 In Word document
--How to draw with digital pen in the comment area of Word file?
1) Connect GAOMON PD2200 to computer..
2) Open a document that you want to deal with.
3) Click on the item 'Review'. We can use the tablet pen to control the cursor.
4) Find the icon 'ink : a pen shape tool on a folded paper with a star at the corner.
In Office 2016, there are three icons related with 'ink comment'. One is 'ink comment' to add a new
comment; one is 'pen style and ; the other is 'ink comment .
5) Click 'ink comment' and then a comment box will appear in the right area. You can use the tablet
pen to draw freely in this comment box. A handwritten 'GAOMON' is in the comment area for your
reference:

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--How to highlight and sign your name on Word file?
1) After well connected PD2200 to computer,please open the Word document.
2) Click 'Review' and click 'Start Inking'.
3) Tips: The wide pen is a highlighter. The narrow pen is for drawing. Here are highlight and
underlines for your reference:

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5.2.2 In Excel.
1)After well connected PD2200 to computer,please open the Excel file.
2) Click 'Review' and click 'Start Inking', then we can draw on excel files with digital pen freely.
Note: All the drawing you have made will disappear (in fact, being hidden) if you clicked 'show ink' . Re-
click to make all of them appear.
5.2.3 In OneNote.
1) After well connected PD2200 to computer,please open OneNote.
2) Now you can use GAOMON pen to draw freely now. The item 'Draw' can help us to adjust the pen
and color.