Gateway 930 series User guide

8508088
Gateway®930 Series
System Manual
October 2001
8508088.book Page i Thursday, November 1, 2001 9:35 AM

Notices
Copyright © 2001 Gateway, Inc.
All Rights Reserved
4545 Town Centre Court
San Diego, CA 92121 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes
are made periodically. These changes are incorporated in newer publication editions. Gateway may improve
and/or change products described in this publication at any time. Due to continuing system improvements,
Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product
updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct,
indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in
this manual, even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu,
EZ Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect
Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are
registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,
Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway
Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway
Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware,
Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway
Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo,
Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids
BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks
of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of
Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft
Corporation. All other product names mentioned herein are used for identification purposes only, and may be
the trademarks or registered trademarks of their respective companies.
8508088.book Page ii Thursday, November 1, 2001 9:35 AM

Contents i
Contents
Preface..............................................................v
Conventions used in this manual .......................................v
Getting additional information . . ........................................vi
1 System Features ................................................1
Standardfeatures ...................................................1
Front panel ........................................................2
Back panel .........................................................4
Interiorofserver ....................................................6
System board ......................................................8
SCSI backplane board ..............................................10
Backside......................................................10
Frontside .....................................................11
Front panel board . . ................................................12
2SystemSetup..................................................15
Settinguptheserver................................................15
Installingtheoutriggersandcastors ....................................16
Startingtheserver ..................................................17
Understanding the Power-On Self-Test ..............................18
Settinguptheoperatingsystem....................................18
Turningofftheserver ...............................................19
Resettingtheserver ................................................20
3 Case Access ...................................................21
Preventingstaticelectricitydischarge ...................................22
Openingthecase ..................................................23
Opening the bezel door . . . .......................................24
Removingthebezel .............................................25
Removing the side cover panel ....................................26
Closingthecase ...................................................27
Replacingthesidepanel .........................................27
Replacingthebezel .............................................28
4 Replacing and Adding System Components ...................29
Drives............................................................30
Preparing to replace or add a drive . . . ..............................30
Drivecablinginformation .........................................31
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ii Gateway 930 Series System Manual
Replacingthediskettedrive........................................31
Replacing an optional drive . . ......................................33
Installinga3.5-inchdriveina5.25-inchdrivebay ......................35
Replacingahot-plugdrive .........................................38
Addingahot-plugdrive ...........................................42
ReplacingtheCDdrive ...........................................47
Addingadditional5.25-inchdevices .................................49
Replacingoraddingmemory ..........................................51
Replacingoraddingaprocessor .......................................54
Replacingthebattery ................................................59
Expansion cards ....................................................62
Replacing an expansion card ......................................62
Addinganexpansioncard .........................................64
Power supplies .....................................................67
Replacing a redundant power supply module ..........................67
Replacing the power supply . . ......................................69
Replacing the back panel and drive cage fans ............................72
Replacing the control panel board ......................................74
ReplacingtheSCSIbackplane.........................................76
Replacing the system board ...........................................79
5 Using the BIOS Setup Utility ....................................83
About the BIOS Setup utility ...........................................83
Updating the BIOS . . . ...............................................85
Recovering from a failed BIOS update . . .............................85
Settingthesystemboardjumpers ......................................87
6 Managing Your System .........................................89
Protecting against power source problems . . .............................89
Surge suppressors ...............................................89
Line conditioners . ...............................................90
Uninterruptible power supplies ......................................90
Maintaining and managing your hard drive . . .............................91
Hard drive maintenance utility ......................................91
Harddrivemanagementpractices...................................92
Protectingtheserverfromviruses...................................94
Systemadministrationandcontrol ......................................96
SNMP and ManageX .............................................96
Systemsecurity ................................................104
Systemrecovery ...................................................108
Creatingastartupdiskette........................................108
Keeping a record of system configuration ............................108
UsingyourServerCompanionCD .................................108
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Contents iii
7 Troubleshooting ...............................................109
Introduction ......................................................109
Troubleshooting checklist ...........................................110
Verifyingyourconfiguration ......................................110
Troubleshootingguidelines .......................................110
CDdriveproblems.................................................111
Diskettedriveproblems.............................................113
Harddriveproblems ...............................................114
Memoryandprocessorproblems .....................................115
Modem problems . . . ...............................................116
Peripheral/adapter problems . . . ......................................117
Printerproblems ..................................................118
Systemproblems..................................................120
Videoproblems ...................................................122
Error messages ...................................................124
A Safety and Regulatory Information ............................129
B System Specifications ........................................137
Environmentalspecifications .........................................138
System I/O addresses ..............................................139
Memorymap .....................................................142
Interrupts ........................................................142
DMAusage ......................................................143
Index..............................................................145
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iv Gateway 930 Series System Manual
8508088.book Page iv Thursday, November 1, 2001 9:35 AM

Conventions used in this manual v
Preface
Conventions used in this manual
Throughout this manual, you will see the following conventions:
Convention Description
ENTER Keyboard key names are printed in small capitals.
CTRL+ALT+DEL Aplussignmeanstopressthekeysatthesametime.
Setup Commands to be entered, options to select, and messages that
appear on your monitor are printed in bold.
User’s Guide Names of publications are printed in italic.
Viewpoint All references to front, rear, left, or right on the computer are based
on the computer being in a normal, upright position, as viewed from
the front.
Important A note labeled important informs you of special
circumstances.
Caution A caution warns you of possible damage to equipment or
loss of data.
Warning A warning indicates the possibility of personal injury.
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vi Preface
Getting additional information
Log on to the technical support area at www.gatewayatwork.com to find
information about your system or other Gateway products. Some types of
information you can access are:
■Hardware driver and program updates
■Technical tips
■Service agreement information
■Technical documents and component information
■Frequently asked questions (FAQs)
■Documentation for peripherals or optional components
■Online technical support
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Standard features 1
1
System
Features
Standard features
■As many as two Pentium®III (FC-PGA Socket 370) processors with
133 MHz Front Side Bus (FSB)
■Four Dual Inline Memory Module (DIMM) sockets, that support up to
4 GB of PC133 Synchronous Dynamic Random Access Memory (SDRAM)
■ServerWorks HE chipset
■Integrated Intel 82544 LAN
■Integrated dual-channel Ultra160 Adaptec AIC 7899W SCSI controller
■Integrated ATI Rage-XL VGA controller with 4 MB of SDRAM
■Six PCI slots (four 64-bit/66 MHz slots and two 32-bit/33 MHz slots)
■One 3.5 inch 1.44 MB diskette drive, one CD drive, and one hard drive
■One integrated Voltage Regulator Module (VRM) for the primary
processor and one VRM slot for the secondary processor
■Keyboard port (PS/2®), mouse port (PS/2), serial port, parallel port, two
Universal Serial Bus (USB) ports, one RJ-45 LAN connector, and one VGA
port
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2System Features
Front panel
Chassis lock prevents unauthorized access to both the front panel controls
and to the interior of the system by locking the front bezel to the chassis.
Power LED glows green whenever the system is turned on. The LED also
flashes when the system is in sleep mode.
Disk activity LED glows green whenever a drive is actively reading or writing
data.
System fault LED (steady yellow) indicates an uncorrectable ECC (Error
Checking and Correcting) system memory fault, a fan temperature or voltage
problem, or a chassis intrusion alert.
5.25”drive bay
5.25”drive bay
5.25”drive bay
CD drive
Diskette drive
Reserved
Hot-plug
drive bay
Frontpaneldoor
(shown open)
Chassis lock
Power LED
Disk activity LED
System fault LED
System reset
button
Power button Hot-plug drive
activity LED
Hot-plug drive lock
Outriggers
Castors
PS 2 status LED
PS 1 status LED
System fault LED
reset switch
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Front panel 3
PS 1 status LED glows green when the first power supply module in the
redundant power supply is installed and working correctly. The LED is off if
the power supply module fails or if the power supply module is not installed.
PS 2 status LED glows green when the second power supply module in the
redundant power supply is installed and working correctly. The LED is off if
the power supply module fails or if the power supply module is not installed.
System reset button is a recessed button that lets you reset the server if it
becomes nonresponsive.
Power button turns the server on and off. In an ACPI-enabled operating
system like Windows 2000, you can set the power button to enter sleep mode
rather than turn the system off.
Hot-plug drive lock secures the drive in place to prevent unauthorized or
accidental removal.
Outriggers provide support for the castors.
Castors let you roll the server around for ease of service.
5.25-inch drive bays (3) have room for additional 5.25-inch devices such as
tape drives or an additional CD drive.
CD drive plays data or audio CDs.
Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.
System fault LED reset switch resets the system fault LED, if it is flashing.
The appropriate LED continues to flash until the failed power supply module
is replaced.
Hot-plug drive activity LED indicates when the hot-plug drive immediately
below it is reading or writing data.
Hot-plug drive bay has room for as many as six hot-plug drives connected
to a hot-plug backplane. Drives have to be set up in appropriate RAID
configuration to be hot-pluggable. Removing a drive when it is not properly
configured will result in lost data and may corrupt the operating system.
Front panel door covers the front panel controls to prevent unauthorized or
accidental access.
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4System Features
Back panel
Power supply modules (2) provide redundant power and hot-plug capability
to power the server with minimal downtime.
Module power switches (2) provide independent power control for each
redundant power supply module.
Power connector connects to the server power cord. The other end of the
power cord plugs into an AC outlet or power strip.
Parallel port
Mouse port
Power supply module
Power supply module
Expansion card
retention clips
Expansion
card slots
Power connector
Module power switch
Keyboard port
Serial port A
Video port
USB ports
Redundant
power supply
Power supply module LED
Kensington
lock slot
Power supply
cable clamp
RJ-45 LAN port
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Back panel 5
Power supply cable clamp secures the power supply cords so that they are
not accidentally pulled from the power supply.
Keyboard port connects to a PS/2-compatible keyboard.
USB ports connect to external Plug-and-Play devices, such as printers, that
are automatically configured when they are plugged into the server through
one of these ports. USB keyboards and mice are not supported.
Serial port connects to a serial device.
Video port connects to the monitor interface cable. The video controller is
integrated in the system board.
Power supply module LED glows steady green when the power supply
module is operating normally.
Redundant power supply provides two hot-pluggable power supply modules
that can independently support the power requirements of the server.
Mouse port connects to a PS/2-compatible mouse.
RJ-45 LAN port connects to a network. The adjacent indicator LEDs show a
correct connection (green) and LAN activity (yellow).
Parallel port connects to a printer or other parallel device.
Expansion card slots (6) have room for as many as six PCI expansion cards.
Expansion card retention clips (7) allow screwless retention of the
expansion cards for ease of maintenance and installation.
Kensington lock slot provides a place to install a security cable and lock.
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6System Features
Interior of server
Power supply provides power to the system components. The redundant
power supply provides hot-plug capability and fault tolerance.
Power supply fans provide cooling for the redundant power supply modules.
5.25-inch drive bays provide space for as many as four 5.25-inch drives. A
CD drive comes standard with the system and occupies one of the 5.25-inch
drive bays.
3.25-inch drive bays support as many as two 3.25-inch drives. A diskette drive
comes standard with the system and occupies one 3.25-inch drive bay. A hard
drive is typically installed in the second drive bay.
Hot-plug bays support as many as six 1-inch high 3.25-inch SCA SCSI hard
drives. Empty drive bays contain empty drive carriers to control airflow and
EMC emissions.
SCSI backplane provides the control for the hot-plug drives.
Power supply Power supply fans
5.25-inch
drive bays
Back
panel fan System board System board tray Hot-plug cage fan SCSI backplane
3.25-inch
drive bays
Hot-plug bays
(Hot-plug cage)
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Interior of server 7
Drive cage fan provides cooling for the hot-plug drives and other internal
components.
System board tray supports the system board and makes it easier to remove
and install.
System board see “System board”on page 8.
Back panel fan provides cooling for system board components and additional
cooling for the power supply.
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8System Features
System board
ARear chassis fan connector
BCPU 1 fan connector
CCPU 1 socket
DCPU 2 socket
EAux power connector
E
C
D
A
BF
L
MN
P
I
O
H
J
K
Q
R
S
T
U
W
V
X
Y
Z
AA
AB
AD
AE
AC
G
AF
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System board 9
FMain power connector
GPower supply monitor connector
HDIMM sockets (top to bottom A,B,C,&D)
IFront panel connector
JFloppy drive connector
KPrimary IDE connector
LSecondary IDE connector
MU160 LVD SCSI Channel A connector
NU160 LVD SCSI Channel B connector
OFront chassis fan connector
PBMC connector
QBattery
RJ9 - System configuration jumpers
SSerial communication connector
TServer management connector
UPCI 32-bit/33 MHz slots (2)
VPCI 64-bit/66 slot - Zero channel RAID (ZCR)
WPCI 64-bit/66 slots (3)
XCPU 2 fan connector
YVRM connector
ZRJ-45 Lan connector
AA Video port
AB Parallel port
AC Serial port
AD USB ports (2)
AE PS/2 Keyboard port
AF PS/2 Mouse port
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10 System Features
SCSI backplane board
Back side
JP5: Delay start jumper controls the spin-up sequence of the drives attached
to the backplane. If you leave the delay start jumper on (enabled - default),
the drives spin up one at a time in order of their SCSI ID. If you remove the
delay start jumper, all drives spin up simultaneously, which may cause an
excessive drain on the system power supply.
JP6: Termination jumper is off (default) because backplane is designed to
occupy one end of the bus and is terminated.
SCSI connector provides the point of connection for the SCSI cable from the
hot-plug controller.
Power connector provides the point of connection for the power cable from
the power supply.
JP5: Delay start jumper
Power connector
SCSI connector
JP6: Termination jumper
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SCSI backplane board 11
Front side
Reserved LED (6) reserved for future use.
Drive activity LED (6) flashes green when the drive is actively reading or
writing data.
SCA SCSI drive connectors (6) provide points of connection for six SCA SCSI
drives.
Drive activity LED (6)
Reserved LED (6)
SCA SCSI drive connectors (6)
SCSI ID 0
SCSI ID 1
SCSI ID 2
SCSI ID 3
SCSI ID 4
SCSI ID 5
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12 System Features
Front panel board
The front panel board supports the LEDs and buttons accessible from the front
panel.
Power LED glows green whenever the system is turned on. The LED also
flashes when the system is in sleep mode.
Disk activity LED glows green whenever a hard drive is actively reading or
writing data.
System fault LED (steady yellow) indicates an uncorrectable ECC memory
system fault, a fan temperature or voltage problem, or a chassis intrusion alert.
PS 1 status LED glows green when the first power supply module in the
redundant power supply is installed and working correctly. The LED is off if
the power supply module fails or if the power supply module is not installed.
PS 2 status LED glows green when the second power supply module in the
redundant power supply is installed and working correctly. The LED is off if
the power supply module fails or if the power supply module is not installed.
System reset button lets you reset the server if it has become nonresponsive.
Power LED
Disk activity LED
System fault LED
System reset button
Power button
PS 1 status LED
PS 2 status LED
System fault LED reset
switch
Front panel connector
Chassis intrusion detection switch
NMI button
8508088.book Page 12 Thursday, November 1, 2001 9:35 AM