Gateway 6400 User guide

6400 Server
System Manual
A MAN US 6400 SYS GDE R0 6/00

i
Contents
Preface..............................................................v
Conventionsusedinthismanual ....................................... v
Gettingadditionalinformation ..........................................vii
1 System Features ................................................1
Standardfeatures ...................................................1
Frontpanel ........................................................2
Rear panel . . . . . . . . . . . .............................................4
Systemboard ...................................................... 6
2 System Setup ...................................................9
Settingupyoursystem ...............................................9
Startingyoursystem ................................................10
UnderstandingthePower-OnSelf-Test ..............................12
Settinguptheoperatingsystem .................................... 12
Turningoffyoursystem..............................................13
Resettingyoursystem ............................................... 14
3 Case Access ...................................................15
Preventingstaticelectricitydischarge ...................................15
Openingthecase .................................................. 17
Removingthesidecover .........................................18
Removingthebezel .............................................19
Closingthecase ...................................................20
Replacingthebezel .............................................20
Replacingthesidecover .........................................21
4 Replacing and Adding System Components ...................23
Replacingoraddingdrives ...........................................23
Preparingtoreplaceoraddadrive .................................23
Drivecablinginformation .........................................25
3.5-inchdisketteorCDdrives .....................................25
Harddrive ..................................................... 33
Replacingoraddingmemory .........................................37
Replacingoraddingaprocessor ......................................40
Adding an expansion card ............................................45
Replacingthebattery ...............................................47
Troubleshootingthebatteryinstallation ..............................48
05032.book Page i Monday, July 10, 2000 11:43 AM

ii
Replacingthesystemboard ...........................................50
Replacingthepowersupply ...........................................55
Replacingthesystemfans ............................................58
Replacingthecontrol/LEDboard .......................................64
5 Using the BIOS Setup Utility ....................................67
AbouttheBIOSSetuputility...........................................67
UpdatingtheBIOS ..................................................69
Settingtheconfigurationswitches ......................................70
TheClearPasswordswitch ........................................70
TheClearCMOSswitch ..........................................70
6 Managing Your System .........................................73
Protectingagainstpowersourceproblems ...............................73
Surgesuppressors ...............................................73
Lineconditioners ................................................74
Uninterruptiblepowersupplies ......................................74
Maintainingandmanagingyourharddrive ...............................75
Harddrivemaintenanceutility ......................................75
Harddrivemanagementpractices ...................................76
Protectingyourcomputerfromviruses ...............................78
Systemadministrationandcontrol ......................................79
ManageX Event Manager . . . . . . . . . . . ..............................79
Gateway™servermanagementsoftware .............................79
Systemsecurity .................................................79
Systemrecovery ....................................................83
Creatingastartupdiskette .........................................83
UsingyourServerCompanionCD ..................................83
7 Cleaning Your System ..........................................85
Cleaningthemouse .................................................85
Cleaningthekeyboard ...............................................86
Cleaningthemonitorscreen ..........................................86
Cleaningthecomputerandmonitorcases ...............................86
8 Troubleshooting ................................................87
Introduction ........................................................87
Troubleshootingchecklist .............................................88
Verifyingyourconfiguration ........................................88
Troubleshootingguidelines ........................................88
CDdriveproblems ..................................................89
Diskettedriveproblems ..............................................91
05032.book Page ii Monday, July 10, 2000 11:43 AM

iii
Harddriveproblems ................................................92
Memoryandprocessorproblems ......................................93
Modemproblems ...................................................94
Peripheral/adapterproblems ..........................................95
Printerproblems ...................................................96
Systemproblems ...................................................98
Videoproblems ...................................................100
Errormessages ...................................................103
A Safety and Regulatory Information ............................107
B Reference Data ................................................123
Specifications.....................................................123
Systemspecifications ...........................................123
Environmentalspecifications......................................124
SystemI/Oaddresses ..............................................125
Memorymap .....................................................129
Interrupts ........................................................130
DMAusage ......................................................132
Index..............................................................133
05032.book Page iii Monday, July 10, 2000 11:43 AM

iv
05032.book Page iv Monday, July 10, 2000 11:43 AM

Conventions used in this manual v
Preface
Conventions used in this manual
Throughout this manual, you will see the following conventions:
Convention Description
ENTER Keyboard key names are printed in small capitals.
CTRL+ALT+DEL Aplussignmeanstopressthekeysatthesametime.
Setup Commands to be entered, options to select, and messages that
appear on your monitor are printed in bold.
User’s Guide Names of publications are printed in italic.
Viewpoint All references to front, rear, left, or right on the computer are based
on the computer being in a normal, upright position, as viewed from
the front.
05032.book Page v Monday, July 10, 2000 11:43 AM

vi
Important A note labeled important informs you of special
circumstances.
Caution A caution warns you of possible damage to equipment or
loss of data.
Warning A warning indicates the possibility of personal injury.
05032.book Page vi Monday, July 10, 2000 11:43 AM

Getting additional information vii
Getting additional information
Log on to the technical support area of www.gatewayatwork.com to find
information about your system or other Gateway products. Some types of
information you can access are:
■Hardware driver and program updates
■Technical tips
■Service agreement information
■Technical documents and component information
■Frequently asked questions (FAQs)
■Documentation for peripherals or optional components
■Online technical support
05032.book Page vii Monday, July 10, 2000 11:43 AM

viii
05032.book Page viii Monday, July 10, 2000 11:43 AM

Standard features 1
1
System
Features
Standard features
■As many as two Pentium®III (FC-PGA Socket 370) processors with
133 MHz Front Side Bus (FSB)
■Four Dual Inline Memory Module (DIMM) sockets that support up to
2 GB of PC133 Synchronous Dynamic Random Access Memory (SDRAM)
■ServerWorks LE 3.0 chipset
■Integrated Intel 82559 LAN controller
■Integrated dual channel Ultra160/Ultra3 SCSI
■Integrated ATI Rage-XL VGA controller with 4 MB of PC100 SDRAM
■Seven PCI slots (Two 64-bit/33 MHz slots and five 32-bit/33 MHz slots)
■Integrated Voltage Regulator Modules (VRMs) for both processors
■ATX form factor system board and mid-tower chassis
■One 3.5 inch 1.44 MB diskette drive, one CD drive, and one hard drive
■Keyboard port (PS/2®), mouse port (PS/2), 2 serial ports, parallel port, two
Universal Serial Bus (USB) ports, one RJ-45 LAN connector, and one VGA
port
05032.book Page 1 Monday, July 10, 2000 11:43 AM

2System Features
Front panel
CD activity LED,when lit, indicates the drive is active.
CD drive plays data or audio CDs.
CD eject button ejects a CD from the CD drive.
Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.
Diskette eject button ejects diskettes from the diskette drive.
Door protects the external controls of the computer and the externally
accessible drives.
Door Lock controls access to the external controls and externally accessible
drives.
Diskette drive
Diskette
eject button
Power button
CD drive
Reset button
CD eject
button
Door lock
CD activity LED
Door (open)
Front panel LEDs
System fault LED
reset switch
05032.book Page 2 Monday, July 10, 2000 11:43 AM

Front panel 3
Front panel LEDs indicate the following when lit:
■Power On LED (steady green indicates power is on and blinking green
indicates system is in sleep mode).
■HDD Activity LED (green) indicates when hard drive is active.
■NIC Activity LED (green) indicates LAN activity.
■System Fault LED (yellow) indicates ECC (Error Checking and
Correcting) memory system fault (steady indicates an uncorrectable ECC
fault and blinking indicates a correctable ECC fault).
System Fault LED reset switch is used to clear system fault LED.
Power button turns the computer on and off. It also enables sleep-mode in
some operating systems.
Reset button restarts the system when it becomes non-responsive.
05032.book Page 3 Monday, July 10, 2000 11:43 AM

4System Features
Rear panel
Chassis lock locks the side cover to secure the interior of the system.
Kensington lock slot lets you use a cable lock to secure the system.
Keyboard port connects a PS/2-compatible keyboard.
Mouse port connects a PS/2-compatible mouse.
Parallel (printer) port connects a printer or other parallel device.
Power connector connects the computer power cord. The other end of the
power cord plugs into an AC outlet or power strip.
RJ-45 LAN port connects to an ethernet network.
Serial ports connect to serial devices.
Serial port A
Keyboard port
Serial port B
Power connector
USB ports
Voltage selector
Parallel port
Thumbscrew
Mouse port
Thumbscrew
Video port
Kensington
lock slot
Chassis lock
RJ-45 LAN port
05032.book Page 4 Monday, July 10, 2000 11:43 AM

Rear panel 5
Thumbscrews must be loosened to remove the cover from the system.
USB ports connect external Plug-and-Play devices that are automatically
configured when they are plugged into the computer through one of these
ports. USB keyboards and mice are not supported, use only PS/2 versions.
Video port connects the monitor interface cable.
Voltage selector sets the voltage for your area, either 115 V or 230 V.
05032.book Page 5 Monday, July 10, 2000 11:43 AM

6System Features
System board
ARear Chassis Fan connector
BMain ATX power connector
CCPU 1 socket
DCPU 2 socket
ECPU 1 fan connector
E
C
D
G
U
W
A
B
L
M
N
P
I
O
F
H
J
K
Q
R
S
T
V
X
Y
Z
AA
AB
AD
AE
AC
05032.book Page 6 Monday, July 10, 2000 11:43 AM

System board 7
FDIMM sockets (0 to 3, left to right)
GFront chassis fan connector
HI2C SMB header
IFloppy drive connector
JPrimary IDE connector
KSecondary IDE connector
LCPU 2 fan connector
MSpeaker
NFront panel connector
OAuxiliary HDD activity LED connector
PUltra160 LVD SCSI Channel A connector
QUltra160 LVD SCSI Channel B connector
RConfiguration switch
SBattery
T(not used)
UPCI 32-bit/33 MHz slot
VPCI 64-bit/33 MHz slots (2)
W(not used)
X(not used)
YPCI 32-bit/33 MHz slots (4)
ZVideo port
AA Serial port B
AB Parallel port
AC Serial port A
AD RJ-45 Ethernet port and USB ports 1 and 2
AE Keyboard port and PS/2 Mouse port
05032.book Page 7 Monday, July 10, 2000 11:43 AM

8System Features
05032.book Page 8 Monday, July 10, 2000 11:43 AM

Setting up your system 9
2
System Setup
Setting up your system
Use the instructions on the Quick Guide poster that came with your system
to assemble your system.
You can prepare a safer working environment before assembling your system
by following these guidelines:
■Use a clean, flat, and stable surface for your system. Allow at least
12 inches at the rear of the computer for cabling and air circulation.
■Obtain a grounded (three-prong) AC surge-protected power strip. A
surge-protected power strip helps protect against AC power fluctuations.
■Protect your system from extreme temperature and humidity. Do not
expose your system to direct sunlight, heater ducts, or other
heat-generating objects.
■Keep your computer away from equipment that generates magnetic
fields, such as unshielded stereo speakers. Even a telephone placed too
close to the computer may cause interference.
■Plug the computer into a wall outlet or power strip that is easily
accessible.
Important Keep the computer boxes and packing material in case
you need to send the computer to Gateway for repairs. If
you return your computer in different packaging, your
warranty may be voided.
05032.book Page 9 Monday, July 10, 2000 11:43 AM

10 System Setup
Starting your system
Before you start your system for the first time:
■Make sure that the voltage selector switch on the back of the computer
is set to the correct voltage for your area. This switch is set at the factory
to the correct voltage (see “Rear panel” on page 4 for the voltage selector
switch location).
■Make sure all cables are firmly connected to the proper ports on the rear
panel of the computer.
■Make sure the computer and monitor are plugged into an AC outlet or
power strip and that the power strip is turned on.
To start the system:
1If you have connected the system components to a power strip, make
sure all the system components are turned off, then turn on the power
strip.
2Turn on the monitor.
Caution Make sure your computer and peripherals are turned off
and unplugged from the power outlet when you connect
peripherals to the computer, or you might damage the
computer or the peripherals.
05032.book Page 10 Monday, July 10, 2000 11:43 AM

Starting your system 11
3Turn on the computer. The top light-emitting diode (LED) at the right
side of the bezel is lit when the power is on.
4Turn on any other components connected to the computer, such as
speakers, a printer, or a scanner.
If nothing happens when you turn on the system:
■Make sure that the power cables are securely plugged in and that
your power strip (if you are using one) is plugged in and turned on.
■Make sure the monitor is connected to the computer, plugged into
the power strip or AC outlet, and turned on. You may also need
to adjust the brightness and contrast controls on the monitor.
Power button
Power LED
05032.book Page 11 Monday, July 10, 2000 11:43 AM