Gateway E-9722R User manual

®
E-9722R Server
USERGUIDE


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Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
SATA II/SAS backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . 19
Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Booting from the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Contents

Contents
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Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . 28
Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Removing and installing the PCI riser assembly, a riser, or a PCI card . . 34
Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Replacing the power distribution module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Installing and removing an optional mezzanine board . . . . . . . . . . . . . . . . . . . . 47
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Updating and recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

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Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Appendix A: Server Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Contents
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Back
USB ports (2)
PS/2 Keyboard
port PS/2 Mouse
port
Serial port
VGA port
Server management
port
NIC ports (4)
ID LED
Power supply
AC power connector

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System board
Connectors
#Feature #Feature
1PCI-X/PCI-E expansion slot (J41) 19 DIMM socket group for processor 0 (J24, J125,
J27, J28)
2 PCI-E expansion slot (J35) 20 Processor 0 (CPU0) socket
3DIMM socket group for processor 1 (J33, J32,
J31, J30)
21 IDE connector (J36)
4 ID LED (CR10) 22 IPMB connector (J43)
5Dual NIC 2 and 3 connector (RJ-45) (J26) 23 SMIL connector (J37)
6 Dual NIC 0 and 1 connector (RJ-45) (J23) 24 Front panel connector (J45)
7Server management port (RJ-45) (J21) 25 Front panel VGA connector (J46)
8VGAport(J17) 26I
2C (SMBus) signal connector (J44)

CHAPTER 1: Checking Out Your Gateway Server
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9Serial port (J12) 27 Main power connector (J48)
10 PS/2 keyboard and mouse ports (J10) 28 Internal USB port for USB floppy (J59)
11 Rear dual USB Port (J6) 29 Power supply I2C connector (J55)
12 DIMM socket group for processor 3 (J14, J15,
J16, J18)
30 System configuration jumper (J56)
13 Processor 3 (CPU3) socket 31 Floppy connector (J40)
14 Processor 1 (CPU1) socket 32 Battery (B1)
15 Processor power connector (J1) 33 PCI-E mezzanine board connector (J38)
16 Fan tach connector (J2) 34 PCI-X mezzanine board connector (J49)
17 DIMM socket group for processor 2 (J5, J17, J8,
J9)
35 Front panel USB connector (J53)
18 Processor 2 (CPU2) socket 36 Chassis intrusion connector (J58)
#Feature #Feature

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Hot-swap backplanes
SATA II/SAS backplane
#Feature #Feature
1SATA II/SAS hard drive connector 0 10 SATA II/SAS hard drive connector 9
2 SATA II/SAS hard drive connector 1 11 SATA II/SAS hard drive connector 10
3SATA II/SAS hard drive connector 2 12 SATA II/SAS hard drive connector 11
4 SATA II/SAS hard drive connector 3 13 I2C (SMBus) signal connector
5SATA II/SAS hard drive connector 4 14 Backplane SATA II/SAS connector
6 SATA II/SAS hard drive connector 5 15 3rd party connector
7SATA II/SAS hard drive connector 6 16 1X4 pin hard drive power connector
8 SATA II/SAS hard drive connector 7 17 2x3 pin hard drive power connector
9SATA II/SAS hard drive connector 8

CHAPTER 1: Checking Out Your Gateway Server
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LED information
See the following table for a description of this server’s LEDs and the information they provide:
LED Name Function Location Color Description
ID Aid in server
identification
Control panel and
back of system
board
Yellow
(front)
Blue (back)
On = Server identification
enabled
System Fault Visible fault
warning
Control panel Red Off = System normal
Blinking = Non-critical system
fault
On = Critical system fault
(system needs to be shut down
and serviced)
Hard drive tray
LEDs
Indicate drive
status and activity
On each hard drive
tray
Blue or red Blue (On) - Hard drive present
Blue (Blinking) - Hard drive
activity
Red (On) - Hard drive fault
Red (Blinking) - Hard drive
rebuilding
Off - No hard drive access
NIC status LEDs Identify NIC states Control panel and
back I/O panel
RJ-45 connectors
Blue (front)
Green/
Orange
(back)
Blue (On) - Link
Blue (Blink) - Activity
Off - No link
LED 1 Green (On) - NIC linked
LED 1 Green (Blinking) - NIC
1 Gbps activity
LED 1 (Off) - No link
LED 2 Orange (On) Link speed
1Gbps
LED 2 Green (On) - Link at
100 Mbps
LED 2 Green (Off) - Link at
10 Mbps
Power LED Identify the power
state of the system
Control panel Blue Off = Power is off
Blinking = Power saving state
(S1, S3, or S4)
On = Power is on
AC power LED Identify power
supply fault
Power supply
module
Green or
Orange
Green (On) - Power supply good
and receiving power
Orange (On) - Power supply
critical event causing shutdown
Orange (Blinking) - Close to
protection threshold or over
within 15 seconds
Off - Power supply not receiving
power

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Getting Help
In addition to your operating system’s documentation, you can use the following information
resources to help you use your server.
Server Companion DVD
Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and
documentation for your server and its components. For instructions, see Using Your Server
Companion DVD.
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your server.
Visit the Gateway Web site at support.gateway.com for:
•Technical documentation and product guides
•Technical tips and support
•Updated hardware drivers
•Order status
•Frequently asked questions (FAQs)
Telephone support
You can access a wide range of services through your telephone, including customer service,
technical support, and information services. For more information, see “Telephone support” on
page 62.

CHAPTER 2: Setting Up Your Server
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Setting up the hardware
To make sure that your working environment is safe:
•Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of
the server for cabling and air circulation.
•Use the instructions on your server’s setup poster to set up your hardware.
•Use a grounded (three-prong) surge protector. A surge protector helps protect against AC
power fluctuations. For additional protection from power outages, we recommend that you
use an uninterruptible power supply (UPS).
•Avoid subjecting your server to extreme temperature changes. Do not expose your server
to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by
extreme temperatures is not covered by your warranty. As a general rule, your server is
safest at temperatures that are comfortable for you.
•Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both
diskettes and hard drives. Even a telephone placed too close to the server may cause
interference.
Protecting from power source problems
Surge protectors, line conditioners, and uninterruptible power supplies can help protect your
server against power source problems.
Surge protectors
During a power surge, the voltage level of electricity coming into your server can increase to
far above normal levels and cause data loss or server damage. Protect your server and peripheral
devices by connecting them to a surge protector, which absorbs voltage surges and prevents
them from reaching your server.
When you purchase a surge protector:
•Make sure that the surge protector meets the appropriate product safety certification for
your location, such as Underwriters Laboratories (UL).
•Check the maximum amount of voltage the protector allows to pass through the line. The
lower the voltage, the better the protection for your server.
•Check the energy absorption (dissipation) rating. The higher the energy absorption rating,
the better the protection for your server.
Line conditioners
A line conditioner protects your server from the small fluctuations in voltage from an electrical
supply. Most servers can handle this variation, called line noise, without problems. However, some
electrical sources include more line noise than normal. Line noise can also be a problem if your
server is located near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.
Caution
Your server comes with 3-wire AC power cords fitted with the correct plug
style for your region. If this plug does not match the connector on your surge
protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use
a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power
cords.
Important
Keep the server boxes and packing material in case you need to ship the
server.
Caution
High voltages can enter your server through the power cord and the modem and
network connections. Protect your server by using a surge protector. If you have a modem,
use a surge protector that has the appropriate type of modem jack. During an electrical
storm, unplug the surge protector and the modem and network cables.

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Some surge protectors and uninterruptible power supplies include simple line-conditioning
capabilities.
Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss during a total
power failure. A UPS uses a battery to keep your server running temporarily during a power
failure and lets you save your work and shut down your server. You cannot run your server for
an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com.
Starting your server
Before you start your server for the first time:
•Make sure that the server and monitor are plugged into a power outlet or surge protector
and that the surge protector (if you are using one) is turned on.
•Make sure that all cables are connected securely to the correct ports and jacks on the back
of the server.
To start the server:
1Turn on any peripheral devices connected to the server.
2Press the power button (1). The Power LED (2) lights.
If nothing happens when you press the power button:
•Make sure that the power cable(s) is plugged in securely and that your surge protector
(if you are using one) is plugged in and turned on.
•Make sure that the monitor is connected to the server, plugged into the power outlet
or surge protector, and turned on. You may also need to adjust the monitor’s brightness
and contrast controls.
•If you cannot find the cause of the power loss, contact Gateway Customer Care. For
more information, see “Getting Help” on page 9.
3The first time you turn on the server, any pre-installed operating system may begin asking
you for configuration settings. See your operating system’s documentation for instructions
on configuring advanced settings for your specific network.
Understanding the power-on self-test
When you turn on your server, the power-on self-test (POST) routine checks the server memory
and components. If POST finds any problems, the server displays error messages and issues
audible beeps. Write down any error messages that you see, then see “Error messages” on
page 63 and “Beep codes” on page 67 for troubleshooting information.
Caution
When you connect peripheral devices to the server, make sure that your
server and devices are turned off and the power cords are unplugged.

CHAPTER 2: Setting Up Your Server
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Turning off your server
Every time you turn off your server, first shut down the operating system. You may lose data
if you do not follow the correct procedure.
To turn off the server:
1See the operating system’s documentation or online help for instructions on shutting down
the operating system. Whenever possible, you should use the operating system’s shut
down procedure instead of pressing the power button.
2If your server did not turn off automatically, press the power button.
- OR -
Press the reset button to reset the server.
Setting up the operating system
If you ordered your server with the operating system already installed by Gateway, in most cases
it is completely installed and the basic settings are already configured. The Windows Small
Business Server operating system may require additional installation, depending on the version
you ordered. See your operating system’s documentation for instructions on completing the
installation or configuring advanced settings for your specific network.
If you are installing an operating system because it was not already installed by Gateway, see
the appropriate installation guide for instructions.
Initial hardware settings
Your server comes from the manufacturer with the correct initial hardware settings to operate
your server as configured. However, at some point you might want to change settings to reflect
a tasking change, a change in security requirements, or the addition of new resources to your
server.
You can change general hardware settings by using the BIOS Setup utility. For information on
the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 53. For information on BIOS
settings, see “BIOS Settings” on page 87.
Caution
The power button on the server does not turn off server AC power. To
remove AC power from the server, you must unplug the AC power cords from the
wall outlet or power source. The power cords are considered the disconnect device
to the main (AC) power.
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