GE CONFIDENTIAL AND PROPRIETARY INFORMATION–NOT FOR PUBLIC DISCLOSURE N.D. 656-44
Monogram®
GE Consumer Products
General Electric Company
Louisville, Kentucky 40225
Service Bulletin
REFRIGERATORS REF 18-03
BUILT-IN SIDE-BY-SIDE MODELS
FRESH FOOD TOO COLD
AUGUST 2003
This Service Bulletin provides field corrections for localized
complaints of the fresh food compartment being too cold. This
may be the result of one or more of three dampers being stuck in
a fully or partially open position. A damper could be stuck open
because of an internally failed damper, a loose damper electrical
connection or a twisted Air Handler Assembly QC which could
interfere with damper operation. The QC Dampers work together
as a pair. Either both QC Dampers will be open or both will be
closed as required by the QC function selected. When QC is
turned off the QC Display will dim and both Dampers are closed.
STEP 2 REMOVE SHELVES AND COVERS, AIR HANDLER ASSEMBLY QC
A. Remove lower shelves and lift out storage
bins. Remove tempered glass divider.
CAUTION:Be careful not to break
the tempered glass divider.
B. Remove 4 screws holding the water tank
cover onto the back wall. Hold the cover
in place while removing screws.
IMPORTANT: Hold the Climate Control
cover in place while removing the screws.
Be careful not to damage the cover or the
foam plug that seals the wiring harness and
water tube.
C. Disconnect the wiring harness in front of
the water tank. Remove 4 screws on top of
the Climate Control drawer cover (2 at each
side). Carefully remove the cover.
D. The diffuser case assembly must be
loosened to access the air handler.
Remove 4 screws securing diffuser case
assembly.
CAUTION:Do not push on, or attempt
to move the climate control drawer dampers.
Pushing too hard will damage these pieces.
Remove 4 Water Tank Cover Screws
B
Air Seal
Cover Screws
Wire
Harness Water
Tank
C
Diffuser
Case Assembly
Air Handler
ASM QC
D
• Open grille panel.
• Disconnect power from the electrical outlet.
NOTE: This Bulletin Replaces Bulletin REF 15-03
WARNING
To prevent electrical shock, disconnect power supply to the
refrigerator before performing these steps. Do not operate
the refrigerator until installation is completed.
Tools and Materials Required:
• Short stubby Phillips screwdriver
• 1" x 7-1/4" long, 1/8" thick section of Rubatex (WR97X10098)
Monogram Side-by-Side Models: ZIS360NM, ZISB360DM,
ZISW360DM, ZISS360DM/NM, ZIS420NM, ZISB420DM,
ZISW420DM, ZISS420DM/NM, ZIS480NM, ZISB480DM,
ZISW480DM, ZISS480DM/NM.
A
STEP 1 DISCONNECT POWER
