GE GNW128S Original instructions

WASHERS
SAFETY INSTRUCTIONS..........4
USING THE WASHER
Getting Started ...................... 6
Loading .............................10
CARE AND CLEANING ............11
INSTALLATION
INSTRUCTIONS .....................13
TROUBLESHOOTING TIPS......18
LIMITED WARRANTY ............23
CONSUMER SUPPORT .......... 24
OWNER’S MANUAL &
INSTALLATION
INSTRUCTIONS
49-90587-2 02-20 GEA
GE is a trademark of the General Electric Company. Manufactured under trademark license.
GNW128P
GNW128S
ENGLISH/FRANÇAIS/
ESPAÑOL
Write the model and serial
numbers here:
Model #_________________
Serial # _________________
You can find them on a label
on the top of the washer.

249-90587-2
THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.
Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.
We take pride in the craftsmanship, innovation and design that goes into every GE Appliances
product, and we think you will too. Among other things, registration of your appliance ensures that we
can deliver important product information and warranty details when you need them.
Register your GE appliance now online. Helpful websites and phone numbers are available in the
Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration
card included in the packing material.

49-90587-2 3
WELCOME
Notes

449-90587-2
SAFETY INFORMATION
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using
your appliance, follow basic precautions, including the following:
ŶRead all instructions before using the appliance.
ŶFollow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.
ŶDO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with
gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could
ignite or explode.
ŶDO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water.
These substances give off vapors that could ignite or explode.
ŶUnder certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for
2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a
period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for
several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke
or use an open flame during this time.
ŶDO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this
appliance is used near children. Before the washer is removed from service or discarded, remove the door or
lid. Failure to follow these instructions may result in death or injury to persons.
ŶDO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement.
ŶFor waterproof, water-resistant and bulky items, only use the Delicates cycle. DO NOT use other cycles
for these items. Using other cycles can cause excessive vibration and may result in injury or damage to the
washer, walls, or floor. DO NOT mix waterproof and non-waterproof items.
ŶDO NOT install or store this appliance where it will be exposed to the weather.
ŶDO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless
specifically recommended in the user maintenance instructions or in published user repair instructions that you
understand and have the skills to carry out.
ŶDO NOT climb or stand on this unit.
ŶDO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or
broken parts including a damaged cord or plug.
ŶUnplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT
disconnect power.
ŶSee “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.
WARNING

49-90587-2 5
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
SAFETY INFORMATION
PROPER INSTALLATION
This washer must be properly installed and located in accordance with the Installation Instructions before it is used.
ŶEnsure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C”
valve.
ŶInstall or store where it will not be exposed to temperatures below freezing or exposed to the weather, which
could cause permanent damage and invalidate the warranty.
ŶProperly ground washer to conform with all governing codes and ordinances. Follow details in the Installation
Instructions.
ŶEnsure washer is properly leveled and washer legs are adjusted such that unit is stable.
ŶOptional drain hose extension recommended for discharging heights from 60” - 96”.
ŶGE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for
purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications.
ŶGE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need
to be replaced every 5 years to reduce the risk of hose failures and water damage.
PARTS AND ACCESSORIES
Order on-line at GEApplianceparts.com today,
24 hours a day or by phone at 800.626.2002 during
normal business hours. In Canada, visit your local
GE Appliances parts distributor or call 800.661.1616.
Part Number Accessory
PM14X10002 4 ft rubber water supply hoses
Or
PM14X10005 4 ft braided water supply hoses
WH49X316 Drain hose extension
PM7X1 Washer Floor Tray
WHEN NOT IN USE
ŶTurn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill
hoses; GE Appliances recommends changing the hoses every 5 years.

649-90587-2
Getting started
USING THE WASHER
Throughout this manual, features and appearance may vary from your model.
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
INSTRUCTIONS before operating this appliance.
WARNING
• Loosely add items around
Infusor. Overloading may
negatively impact wash
performance. See page 10 for
suggested loading examples.
• Close lid.
NOTE: The washer will not start
with lid open.
Step 2 Step 3 Step 4
Step 1
• Select wash cycle.
• Select wash options,
including Deep Rinse
option when using
fabric softener.
• Select options.
• Press
Start.
• Add fabric softener to the fabric
softener dispenser.
• Add the manufacturer’s
recommended amount of detergent.
GE Appliances recommends the
use of High Efficiency detergents
such as in your energy
efficient washer. Place detergent
pods in the bottom of the wash
basket before adding clothes.
APower
Press Power to “wake up” the display. If the display is active, press Power to put the washer into idle mode.
NOTE: Pressing Power does not disconnect the appliance from the power supply.
IMPORTANT: See the
dispenser section in
this manual.
Extra
Power
Cycle
Signal Process
Options
Soak
Wash
Rinse
Spin
Pre Soak Time Remaining
Delay (hours)
Extra Rinse
Deep Fill
Deep Rinse
Speed Wash
Delicates
Casuals
Towels
Normal
Whites
Heavy Duty
Jeans
On
O
Delay
Wash
Hot
Warm
Cool
Cold
Heavy
Normal
Light
On
O
Water Soil
Level SpinTemp
Start / Pause
CA
EH G F D J B
I
BStart/Pause
Press Start to begin the cycle. If the washer is running, pressing it once will pause the washer.
CDisplay
The display shows the approximate time remaining until the end of the cycle. NOTE: The cycle time is affected by
how long it takes the washer to fill. This depends on the water pressure in your home. The size of the load being
washed also significantly impacts cycle time, with larger loads taking longer.

49-90587-2 7
USING THE WASHER
Getting started
D
Items to Wash Cycle Wash Temp Soil
Level
Default
Option
Cycle Details
Cycle for normal, regular,
or typical use for washing
up to a full load of normally
soiled cotton clothing.
Normal Warm Normal None
Cycle for normal, regular, or typical
use for washing up to a full load of
normally soiled cotton clothing. Choose
the Heavy soil level selection and Warm
or Hot water temperature selection as
appropriate for your clothes load for a
higher degree of cleaning.
Casual clothes, lightly
soiled office wear.
Casuals Warm Normal None Wash cycle tailored to care for casual
clothes and office wear items.
Lingerie and special care
fabrics with light soil.
Water-resistant, bedding
and bulky items, such as
large coats, mattress pads,
and bath mats.
Delicates Cool Normal None Wash cycle tailored to delicate fabrics.
It is recommended to place small or
ultra delicate items in mesh bags before
washing.
Small loads of lightly soiled
items that are needed in
a hurry. Examples include
one casual wear outfit or 3
soccer uniforms.
Speed
Wash
Warm Light None Expedited wash period, and time saving
rinse to clean small lightly soiled loads in
the fastest time possible.
Jeans with medium to light
soil.
Jeans Warm Normal None For heavily soiled work jeans, use the
Heavy Duty cycle.
Sturdy fabrics with heavy to
medium soil.
Heavy
Duty
Warm Heavy Pre- Soak Incorporates pre- soak and extended
wash periods to effectively clean heavily
to medium soiled sturdy fabrics.
Towels
Sheets
Towels Warm Normal Extra Rinse Cycle designed for washing towels or
sheets. It is recommended that towels
and sheets be washed separately for
best care and washing performance. For
waterproof bed covers use Delicates
cycle.
Whites and household
linens
Whites Hot Normal Extra Rinse Cycle tailored to clean and brighten your
whites.
Cleaning the basket of
residue and odor. No clothes
to be washed using this
cycle.
Whites Hot Normal Deep Fill
(You need to
select)
Recommended use of at least once
per month. Never load laundry when
using this cycle; laundry may become
damaged or contaminated. Cycle
incorporates a hot deep wash.
Cycle
Press the Cycle button to select the desired cycle.
The chart below will help you match the items to be washed with the best wash cycle settings. For optimal
performance, select the cycle that most closely matches the items being washed.
Failure to follow these instructions may result in injury or property damage.
For Waterproof, Water-Resistant, or Bulky Items:
• Only use the Delicates cycle.
• Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or
floor.
• Do not mix waterproof and non-waterproof items .
• Read the Owner’s Manual for wash cycle details.
CAUTION

849-90587-2
Getting started
USING THE WASHER
Cycle Options
Extra Spin
Set this option to increase the spin time of the cycle.
Pre-Soak
Select the Pre-Soak feature to add a soak step following the fill portion of the cycle.
Extra Rinse
When you use extra detergent or bleach to clean heavily soiled clothes, use the Extra Rinse option to better remove additional
residues.
Deep Fill
Select the Deep Fill feature for loads where extra water is needed. The Deep Fill feature is recommended for special case
loads only, not for typical use. NOTE: This option is not allowed for some cycles.
Deep Rinse
Set this option to provide a deep rinse or when using fabric softener.
H
I
Settings
Individual settings for agitation (Soil), water temperature (Temp), and spin (Extra Spin) can be set from the minimum (lowest
in column) to maximum (highest in column). In general, the higher up the column, the more washer energy will be used.
NOTE: Extra Spin typically reduces dryer time/energy usage (i.e. reduces total energy when using both a washer and a dryer).
E
Delay Wash
Press Delay Wash to choose the number of hours you want to delay the start of the cycle, and then press Start/Pause.
The washer will count down and start automatically at the correct time.
F
Signal
To turn the signal sounds on/off, press Signal.
G
Control Lock
Use the control lock before or during a cycle to prevent any selections from being made.
To lock/unlock the washer controls, press and hold the Signal and Delay Wash buttons for 3 seconds.
JProcess
Choose the wash processes to include in the cycle. Press Process until all the processes you want to include are lit. More than
one process can be selected.
Soak
Select to set a soak process only. Washer basket will fill, soak, and drain.
Wash
Select to set a wash process only. Washer basket will fill, wash, and drain.
Rinse
Select to set a rinse process only. Washer basket will rinse and spin.
Spin
Select to set a spin process only. Washer basket will spin.
Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations
that you can perform without the need to call for service. The chart below describes the helpful messages you may notice on your
display when you return to start another load. These messages will provide simple remedies you can quickly perform.
Spin light
blinking
If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of
the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking
actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may
not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of
the cycle, redistribute the load evenly in the wash basket and run a Spin cycle. To run a Spin cycle, select the
Normal cycle and press the Process button until only the Spin light is on.
Check your house water supply. Did you forget to turn on one or both supply valves after installation or coming
back from vacation?
Indicates the lid is open. Close the lid.
Indicates the laundry load is unbalanced. Reposition laundry evenly in basket, and ensure washer is level.
Indicates water has reached a critical level. Turn off water and power to the washer and call service.
Consumer Help Indicator

49-90587-2 9
USING THE WASHER
Getting started
Liquid chlorine bleach should be added through the
bleach dispenser in the front left corner. Follow bleach
manufacturer’s recommendations for the correct amount of
liquid chlorine bleach based on load size, taking care to not
apply or spill it directly on clothing.
NOTE: Do not use liquid chlorine bleach and laundry
pretreatments such as an Oxi product in the same wash load.
Liquid Bleach Dispenser
HE detergent should be added to the left side of the dispenser drawer.
For liquid detergent, leave cup in drawer.
For powder detergent, remove left cup (two parts) from drawer.
Follow the detergent manufacturer’s recommendations for the
correct amount of detergent, based on load size, taking care to
add detergent to the left compartment. Do not overfill or dilute
detergent as this can result in additive being dispensed prematurely
in the wash cycle. Your option selections will determine when
detergent is automatically dispensed at its optimal time in the wash
cycle. For optimal performance, especially when selecting cooler
temperature and in cold weather climates, place powdered HE
detergent directly in the wash basket before adding clothes.
NOTE: Single-dose laundry packets should not be added to the
dispenser drawer, as they will not dispense properly. Put packets
in bottom of wash basket.
Detergent Dispenser
Deep Rinse should be selected when using fabric softener.
Liquid fabric softener/conditioner should be added to the right
side of the dispenser drawer. Follow the liquid fabric softener/
conditioner manufacturer’s recommendations for the correct
amount of softener/conditioner, based on load size, taking care
to add softener/conditioner to the right compartment. Do not
overfill or dilute softener/conditioner as this can result in additive
being dispensed prematurely in the wash cycle. Your option
selections will determine when liquid fabric softener/conditioner
is automatically dispensed at its optimal time in the rinse cycle.
NOTE: Fabric softener crystals should NOT be added to the
dispenser drawer, as they will not dispense properly.
Liquid Fabric Softener/Conditioner Dispenser
For liquid detergent, leave cup in drawer, and
pour into left cup/compartment.
For powder detergent, remove left cup (two parts)
from drawer, and pour into left compartment.
Remove when
using powder
detergent

10 49-90587-2
Loading
LOADING
DO NOT wash fabrics soiled with flammable liquids or cleaning solvents.
No washer can completely remove oil.
DO NOT wash or dry anything that has been soaked in or spotted with any type of oil (including cooking oils).
DO NOT reach into the washer until all moving parts have stopped.
Doing so can result in death, explosion, fire or amputation.
Always follow fabric manufacturer’s care label when laundering.
Proper Use of Detergent
Using too little or too much detergent is a common cause of
laundry problems.
Use less detergent if you have soft water, a smaller load or a lightly
soiled load.
For spots, apply pre-treatment to items as recommended on the
product label. Application should be made in the basket to prevent
overspray which may cause the coloring on the lid or graphics to
fade.
Place detergent pods in the bottom of the wash basket before
adding clothes.
GE Appliances recommends the use of High Efficiency detergents
such as in your energy efficient washer. HE detergents are
formulated to work with low water wash and rinse systems. HE
detergents reduce the oversudsing problems commonly
associated with regular detergents.
When using high efficiency or concentrated detergents, consult
the product label to determine amount required for optimum
performance. Excessive detergent will negatively impact wash
performance.
Sorting Wash Loads
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces
lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from
lint collectors including synthetic garments and dress pants.
Loading the Washer
Load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in
towards the center on larger loads. To add items after washer has started, press Start/Pause. Lift the lid and submerge additional items
around the outside of the basket. Close the lid and press Start to resume.
WARNING - Fire Hazard
Average Small Load
Clothes Level
Water Level
Average Medium Load
Clothes Level
Water Level
Clothes Level
Water Level
Average Large Load
Automatic Load Sensing
This determines the correct agitate profile, agitate duration and amount of water suited to the size and type of load placed in the
washer. The washer will not start the wash cycle or fill with water if the lid is open. When the lid is closed the machine is able to
begin filling with water in order to sense the load size.
NOTE: Automatic load sensing initiates pulses of the motor at the beginning of the cycle. This is normal operation.
NOTE: This is a high efficiency washing machine. This system requires less water while providing effective cleaning action. You
may notice that the water level is lower than on your previous washer. This is normal for a high efficiency washer.
Place laundry pretreatments, such as an Oxi product, directly in the bottom of the wash basket before loading clothes.
NOTE: Do not use liquid chlorine bleach and laundry pretreatments such as an Oxi product in the same wash load.
Pretreatment
ŶDo not place large items such as
sheets, blankets and towels across
the Infusor. Load them around the
outside of the basket.
ŶDo not put lawn or sofa cushions
into the washer as they are too big
to move. Remove outer covers and
ONLY wash them.

49-90587-2 11
Lint Filter
Clean EVERY MONTH to remove any items that may have
been caught in the filter.
1. Remove the blue lint filters from the side of the basket by
unclipping.
2. Open the filter, gently remove lint, rinse filter in warm water,
and close.
3. Replace by snapping filter back into its location in the
washer basket.
CARE AND CLEANING
Care and Cleaning
Exterior of the Washer
Immediately wipe off any spills with a damp cloth.
Interior of the Washer
To clean the interior of the washer, select the Whites cycle
and Deep Fill option on the control panel. A basket clean
cycle should be performed, at a minimum, once per month.
This cycle will use more water, in addition to bleach, to control
the rate at which soils and detergents may accumulate in your
washer.
NOTE: Read the instructions below completely before starting
the basket clean cycle.
1. Remove any garments or objects from the washer and
ensure the washer basket is empty.
2. Open the washer lid and pour 1/2 cup or 125 ml
of liquid bleach or other washing machine
cleaner into the basket.
3. Close the lid, select the Whites cycle, and the Deep Fill
option. Push the Start button.
4. When the basket clean cycle is working, the display will show
the estimated cycle time remaining. Do not interrupt the cycle.
If interrupted, be sure to run a complete basket clean cycle
before using the washer.
IMPORTANT:
ŶRun this cycle with 1/2 cup (125 ml) of bleach once a month.
ŶAfter the completion of a basket clean cycle, the interior of
your washer may have a bleach smell.
Push top down
and pull out
• Disconnect power supply before servicing.
• Replace all parts and panels before operating.
• Failure to do so can result in death or electrical shock.
WARNING - Shock Hazard
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing.
Service personnel – DO NOT contact the following parts while the appliance is energized: Water Valve, Drain Pump,
Drive Motor and Mode Shift Motor.
- Electrical Shock Hazard
WARNING

12 49-90587-2
Care and Cleaning
CARE AND CLEANING
Hoses connecting washer to faucet should be replaced every 5 years.
Water Supply Hoses
Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather.
Moving and Storage
Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be below freezing.
Long Vacations
Inlet Water Valve Screen(s)
If the flow of entering water into the washer is slow, the inlet
water valve screen(s) may be clogged.
Check and clean inlet valve screens EVERY SIX MONTHS.
1. Turn off water valve(s).
2. Disconnect water hose(s) from the back of the washer.
3. Remove the screen(s), clean with a brush and replace.
4. Replace the hose(s).
5. Turn water valves on.
6. Check for leaks, tighten if necessary.
Dispenser Drawer
After some period of use, a small amount of detergent or softener
residue may be present in the dispenser drawer. The drawer can
easily be removed for cleaning. To remove the drawer, pull it out
until the drawer stops and then lift up on the front of the drawer.
The drawer can then be removed from the dispenser box. Wash
the drawer in warm, soapy water using a mild detergent. Rinse
drawer with warm water. If cups are removed for cleaning, be sure
to push cups fully back into place after cleaning.
The dispenser drawer and cups are not dishwasher safe. The
dispenser box is not removable, but it can be wiped clean
using a damp cloth if necessary. Do not attempt to remove the
dispenser box for cleaning.
Detergent Cup
(two parts)
Fabric
Softener
Cup
Dispenser
Drawer

49-90587-2 13
Installation Washer
Instructions
If you have any questions, call GE Appliances at 800.GE.CARES
(800.432.2737) or visit our Website at: GEAppliances.com
In Canada, call 800.561.3344 or visit www.GEAppliances.ca
TOOLS REQUIRED FOR
WASHER INSTALLATION
Ŷ
Pliers
Ŷ
Level
PARTS SUPPLIED
PARTS REQUIRED (Sold separately)
GE Appliances Parts and Accessories
Order on-line at GEApplianceparts.com today, 24 hours a day or
by phone at 800.626.2002 during normal business hours.
Part Number Accessory
PM14X10002 4 ft Rubber Water Supply Hoses
Or
PM14X10005 4 ft Braided Metal Water Supply Hoses
WH1X2267 Rubber Washer (1) and Screen (1)
WH49X316 Drain Hose Extension (For discharge
heights from 60" - 96")
Ŷ
Drain Hose Extension (For discharge heights from 60" - 96"
NOTE: We strongly recommend the use of new water
supply hoses. Hoses degrade over time and need to
be replaced every 5 years to reduce the risk of hose
failures and water damage.
BEFORE YOU BEGIN
Read these instructions completely and carefully.
•IMPORTANT – Save these
instructions for local inspector’s use.
•IMPORTANT – Observe all
governing codes and ordinances.
• Note to Installer – Be sure to leave these
instructions with the Consumer.
• Note to Consumer – Keep these
instructions for future reference.
• Skill level – Installation of this appliance requires
basic mechanical and electrical skills.
• Completion time – 1-3 hours
• Proper installation is the responsibility of the
installer.
• Product failure due to improper installation is not
covered under the Warranty.
Ŷ
Water Hoses (2)
(Stationary models only)
Ŷ
Drain Hose
Ŷ
Clamp
Ŷ
Uni-couple®Hose
(Portable models only)
Ŷ
Owner’s Reference
Guide
Ŷ
Phillips-Head
Screwdriver
Ŷ
Base Cover Kit
After the machine is in the home, remove outside
packing material/carton from washer.
Remove bag, drain hose and Owner's Reference Guide
from tub.
NOTE: Leave foam shipping material inside tub opening
to hold tub in place during the rest of installation.
Bag
Owner’s Reference Guide
Leave foam shipping
material inside tub
Drain Hose
UNPACK THE WASHER
Faucet
Adapter

14 49-90587-2
Installation Instructions
If you did not receive a base cover with your purchase,
call 800.626.8774 to receive one at no cost. (In Canada,
call 800.561.3344.) For installation instructions of the
cover, visit: www.GEAppliances.com. (In Canada,
www.GEAppliances.ca.)
Remove metal base from top foam packaging and
install it on the bottom of the washer. Lay the washer
on its side to install the base cover.
Install base cover underneath unit by sliding cover in
place and attaching screws before operating.
2INSTALL BASE COVER (Cont.)
Base Cover Kit
Included
LOCATION OF YOUR WASHER
DO NOT Install the Washer:
1.In an area exposed to dripping water or outside
weather conditions. The ambient temperature should
never be below 60°F (15.6°C) for proper washer
operation.
2.In an area where it will come in contact with curtains or
drapes.
3.On carpet. The floor MUST be a hard surface with a
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To make sure the washer does not vibrate or move,
you may have to reinforce the floor.
NOTE:,IIORRULVLQSRRUFRQGLWLRQXVHƎLPSUHJQDWHG
plywood sheet solidly attached to existing floor covering.
IMPORTANT: Minimum Installation Clearances
- Alcove or Closet
• If your washer is approved for installation in an alcove or
closet, there will be a label on the back of the machine
describing requirements.
• Minimum clearance between washer and adjacent walls
or other surfaces: 1" either side, 2" front, 4" rear, 9” top.
• Closet doors must be louvered or otherwise ventilated
and have at least 60 square inches of open area. If the
closet contains both a washer and a dryer, doors must
contain a minimum of 120 square inches of open area.
NOTE: The clearances stated on this label are minimums.
Consideration must be given to providing adequate
clearances for installing and servicing.
WATER SUPPLY REQUIREMENTS
WATER SUPPLY LINES - Purge Hot and Cold water supply lines for 30 seconds prior to installation of hoses and washing
machine. Ensure inlet hose screens are also clean and free of debris.
WATER PRESSURE - Must be 20 psi minimum to 120 psi maximum.
WATER TEMPERATURE - Household water heater should be set to deliver water at 120° to 150°F (50° to 66°C) TO THE
WASHER when hot wash is selected.
SHUTOFF VALVES - Both hot and cold shutoff valves (faucets) should be supplied.
DRAIN - Water should be drained into standpipe (drain hose) or sink (uni-coupler drain connection). Discharge height
MUST NOT BE LESS THAN 30 INCHES, and no more than 8 feet above the base of the washer. Standpipe must be
1-1/2 inches minimum inside diameter and must be open to atmosphere.
Remove bottom packaging from unit by placing foot on side
of base, holding handles on side of washer, and lifting up.
1REMOVE BOTTOM PACKAGING
2INSTALL BASE COVER
• Install base cover underneath unit by sliding cover
in place and attaching screws before operating.
• Failure to do so can result in serious injury.
- Entanglement Hazard
WARNING
• Disconnect power supply before servicing.
• Replace all parts and panels before operating.
• Failure to do so can result in death or electrical shock.
WARNING - Shock Hazard
Certain internal parts are intentionally not grounded and
may present a risk of electric shock only during servicing.
Service personnel – DO NOT contact the following
parts while the appliance is energized: Water Valve,
Drain Pump, Drive Motor and Mode Shift Motor.
- Electrical Shock Hazard
WARNING

49-90587-2 15
Installation Instructions
Connect drain hose to drain port on back of washer. Open
clamp with pliers and slide onto hose end. Holding clamp
open, push hose end onto drain port until fully seated.
3CONNECT DRAIN HOSE TO
WASHER
Drain
Hose
Drain
Port
Clamp
Water and drain connections for Stationary Model (GNW128S) and for Portable
Model (GNW128P) with two faucet connections only.
NOTE: If you have Portable Model (GNW128P), and will use with one faucet connection, then skip to Step 7.
Unplug electrical cord before installing water hoses. If
not installed, install rubber washer in one end of hot
water hose. Thread hot water hose onto red connection
(right side). Hand tighten and use pliers to tighten hoses
between 1/8 and 1/4 turn beyond hand-tight.
If not installed, install rubber washer in one end of cold
water hose. Thread cold water hose onto blue connection
(left side). Hand tighten and use pliers to tighten hoses
between 1/8 and 1/4 turn beyond hand-tight.
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leaving room for you to make water, drain, and electrical
connections to your home.
4CONNECT WATER HOSES TO
WASHER
5CONNECT WATER HOSES TO
OUTLET VALVES
Determine which is HOT water line before attaching water
hoses to faucets. Traditionally, HOT faucet is on left.
(If screen washers are not installed) With protruding
part of screen toward you, install strainer screen/rubber
washer into each of the free ends of two water hoses.
Connect hot water hose to hot water outlet
valve of your home. Hand tighten and use
pliers to tighten hoses between 1/4 and 1/2
turn beyond hand-tight. Open hot water valve.
Connect cold water hose to cold water outlet
valve of your home. Hand tighten and use
pliers to tighten hoses between 1/4 and 1/2 turn beyond
hand-tight. Open cold water valve.
Check for leaks and drips at the hose couplings. Tighten
as necessary.
6CONNECT TO DRAIN
Attach the drain hose to the
drain outlet on the rear of the
washer near the washer base.
End furthest from the U-bracket
should be attached to washer.
Install the clamp on the drain
hose and tighten to prevent
leakage of water.
Insert remaining end of drain hose (shorter distance from
U-bracket) into drain pipe or sink.
IMPORTANT: There should be a minimum of 30” from
the drain hose insertion point to the base of the unit.
NOTE: If longer drain hose
is required, order drain hose
extension kit, GE Appliances
part number WH49X316.
Connect additional drain
hose (contained in kit) to
original hose with hose
clamp (contained in kit).
NOTE: Placing the drain hose too far down the drain
pipe can cause a siphoning action. No more than 5" of
hose should be in the drain pipe. There must be an air
gap around the drain hose. A snug fit can also cause a
siphoning action.
Rubber
Washer
Rubber
Washer
Drain
Hose
Washer
Back
Laundry
Tub Stand
Pipe

16 49-90587-2
Installation Instructions
Water and drain connections for Portable Model (GNW128P) using one faucet
connection only.
NOTE: If have Stationary Model (GNW128S) or Portable Model (GNW128P), and will use with two faucet connections,
then follow the connection instructions on the previous page and skip this one faucet connection section.
7REMOVE THE UNI-COUPLE®HOSE
FROM INSIDE THE WASHER
BASKET
Uni-Coupler Hose
Faucet Connector
Drain Connection
Cold Water
Supply Connector
Faucet Adapter
8CONNECT TO WATER LINE
Attach the hose connector to the faucet adapter by
pulling down on the locking collar while lifting up on the
connector until it snaps into place. Make sure the water
filter provided is in place.
Hose Connector
Locking Collar
Lift up
and
lock on
Pull down
Faucet Adapter
9CONNECT TO VALVE INLET
Unplug electrical cord before installing water hose. If not
installed, install rubber washer in one end of cold water
hose. Thread cold water hose onto BLUE connection
(left side).
NOTE: Only the cold valve will be connected for this
installation. Hot valve should NOT be connected.
Hand tighten and use pliers to tighten hoses between 1/8
and 1/4 turn beyond hand tight.
Attach to left
cold/blue
10 TIGHTEN CONNECTOR
Tighten
11 CONNECT DRAIN HOSE
Attach the drain connection side of the uni-couple hose
to the rear of the washer. Install the clamp on the drain
connection and tighten to prevent leakage of water.
Attach uni-couple hose drain
connection and clamp
12 SET THE WASHER CONTROLS
Make sure that the Water Temp setting on the washer
control panel is set to Cold since only the cold inlet is
connected.
13 SLOWLY TURN ON THE WATER
FAUCET ALL THE WAY TO THE
DESIRED WASH TEMPERATURE

49-90587-2 17
Installation Instructions
ELECTRICAL REQUIREMENTS
CIRCUIT – Individual, properly polarized and grounded
15 or 20 amp circuit breaker or time-delay fuse.
POWER SUPPLY – 2 wire plus ground, 120 Volt, single
phase, 60 Hz, alternating current.
Outlet Receptacle – Properly grounded 3-prong
receptacle to be located so
the power cord is accessible
when the washer is in an
installed position. If a 2-prong
receptacle is present, it is the
owner’s responsibility to have
a licensed electrician replace it
with a properly grounded 3-prong
grounding type receptacle.
Washer must be electrically grounded in accordance with
local codes and ordinances, or in the absence of local
codes, with latest edition of the NATIONAL ELECTRICAL
CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL
CODE, CSA C22.1. Check with a licensed electrician if you
are not sure that the washer is properly grounded.
If required by local codes, an external 18 gauge or
larger copper ground wire (not provided) may be
added. Attach to washer cabinet with a #10-16 x 1/2 ”
sheet metal screw (available at any hardware store) to
rear of washer as illustrated.
Mobile Home Installation:
Installation must conform to Standard for Mobile Homes,
ANSI A119.1 and National Mobile Home Construction
and Safety Standards Act of 1974 (PL93-383).
GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of
malfunction or breakdown, grounding will reduce the
risk of electric shock by providing a path of least
resistance for electric current. This appliance is
equipped with a cord having an equipment- grounding
conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly
installed and grounded in accordance with all local
codes and ordinances.
Improper connection of the equipment-
grounding conductor can result in a
risk of electrical shock. Check with a qualified electrician,
or service representative or personnel, if you are in
doubt as to whether the appliance is properly grounded.
DO NOT modify the plug on the power supply cord. If it
will not fit the outlet, have a proper outlet installed by a
qualified electrician.
Insert plug of electrical cord into a 115V, 15- or 20-amp
wall receptacle.
Move washer into
final position. Place
level on flat top side
edges of washer.
Adjust leveling
legs until washer
is level left-to-right
and front-to-back.
Remove level.
Open tub lid.
Remove and discard
tub shipping material
(see UNPACK THE WASHER section).
Remove plastic protector film from the lid.
14 CONNECT POWER AND INSTALL
Before starting the washer, check to make sure:
Ŷ
Main power is turned on.
Ŷ
The washer is plugged in.
Ŷ
The water faucets are turned on.
Ŷ
The unit is level and leveling legs are firmly on the floor.
Ŷ
The shipping foam is removed.
Ŷ
The drain hose is properly tied up.
Ŷ
There are no leaks at the faucet, drain line
or washer.
Run the washer through a complete cycle.
Ŷ
Check for water leaks and proper operation.
Ŷ
Place these instructions in a location near the washer
for future reference.
FINAL CHECKLIST
Ensure proper
ground exists
before use.
Plug into a grounded 3-prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death,
fire or electrical shock.
- Electrical Shock Hazard
WARNING
WARNING
Level
Adjust
Attach ground
wire and ground
screw (obtain
locally)
Washer
back

18 49-90587-2
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Causes What To Do
Small amount of water
remaining in dispenser
(on some models) at
end of cycle
Normal dispenser
operation It is normal for a small amount of water to remain in dispenser after the cycle. To empty water from dispenser drawer, remove drawer
and dump water into washer basket or sink. Empty dispenser prior
to putting detergent into dispenser for next cycle.
Water level seems
low This is normal Water may not cover the top level of the clothes. This is normal for this high efficiency washer.
Low water flow Water valve screens are
stopped up Turn off the water source and remove the water connection hoses from the upper back of the washer and the house water faucets.
Clean both the hose screens (if so equipped) and the screens in
the machine using a brush or a toothpick. Reconnect the hoses
and turn the water back on. Check to ensure there are no leaks at
the connections.
Water siphoning out
of washer Drain standpipe is too low or hose too far into
standpipe
The drain hose must exceed 30” height at some point between
the washer back and the drain pipe. Use anti-siphon clip. See
the Installation Instructions.
Too many suds Soft water Try less detergent.
Too much detergent Measure your detergent carefully. Use less soap if you have soft
water, a smaller load or a lightly soiled load.
Type of detergent Switch to High Efficiency detergent such as .
Water leaks Type of detergent Switch to High Efficiency detergent such as .
Using too much
detergent in washer Use less detergent. Use less soap if you have soft water, a smaller load or a lightly soiled load.
Fill hoses or drain hose
is improperly connected Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly
inserted in and secured to drain facility.
Household drain clogged Check household plumbing. You may need to call a plumber.
Drain hose rubs on wall Make sure drain hose does not make contact with the wall. May
cause excessive wear on the hose.
Constant water pressure
to fill hoses at water
source
Tighten hoses at the faucets.
Check condition of the fill hoses; they should be replaced every 5
years.
Water temperature
seems incorrect Cooler water temperatures provide
improved energy
efficiency
New laundry detergents have been formulated to work with cooler
water temperatures without affecting wash performance.
Water supply is turned
off or improperly
connected
Turn both hot and cold faucets fully on and make sure hoses are
connected to the correct faucets. NOTE: Cold water valve inlet is
blue. Hot water valve inlet is red.
Water valve screens are
stopped up Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean
both the hose screens (if so equipped) and the screens in the
machine using a brush or a toothpick. Reconnect the hoses and
turn the water back on. Check to ensure there are no leaks at the
connections.
Cool/Cold Water when
selecting Hot This is normal. The washer senses water temperature (on some models) and optimizes for best results. Cold water is added
periodically when hot is selected.
House water heater is
not set properly Make sure house water heater is delivering water at 120°F–140°F (48°C–60°C).
Water pumped
out before cycle is
complete
Water was left in unit for
24 hours with lid closed or
15 minutes with lid open
Previous cycle has been cancelled. Close lid, select new cycle,
and start machine.
Water won’t drain Drain hose is kinked or
improperly connected Straighten drain hose and make sure washer is not sitting on it. Top of drain outlet should be less than 8 ft (2.44 m) above floor.
Washer spins
and pauses at the
beginning of cycles
This is normal The washer is sensing the load.

49-90587-2 19
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Causes What To Do
Washer pauses
during wash cycle The Soak Option was chosen This is normal. The washer alternates between agitate and soak during these cycles to get your clothes cleaner with less wear.
This is normal Many cycles incorporate as series of soaks within the agitation
period to get your clothes clean with less wear.
Residual powder
in dispenser
or clogging of
dispensers
Wash water too cold or
low home water pressure Select a warmer wash temperature if possible to improve dissolving of detergent or use liquid detergent. Make sure siphon caps are free
of debris and fully pressed into position. Remove and clean tray if
clogging occurs.
Laundry additives
dispensing too soon Overfilling of dispensers Do not overfill or add water to dispenser. Select Deep Rinse option
when using fabric softener.
Washer pauses
during spin cycle This is normal The washer may pause during the spin cycle to remove soapy water more efficiently.
Washer won’t
operate Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply is turned
off Turn both hot and cold faucets fully on.
Lid is open—safety
feature prevents
agitation and spinning
when lid is up
Close lid and press Start.
Circuit breaker/fuse is
tripped/blown Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have a separate outlet.
Electronics need to be
reset Unplug washer, wait 2 minutes, plug back in and press Start if display is active or press Power if unit is in idle (display blank)
mode.
Start was not pressed Press Start.
Detergent packets
not dissolving Laundry detergent packet
placed in dispenser Laundry detergent packets should not be used in the dispensers. They should only be added directly to the wash basket following
the manufacturer’s directions.
Unexplained time
and/or settings
changes
Changing options This is normal. Several options will change other options to
maximize washer performance.
Colored spots Incorrect use of fabric
softener Check fabric softener package for instructions and follow directions
for using dispenser.
Make sure you have selected the Deep Rinse option.
Pretreat stain and rewash using Speed Wash cycle before drying.
Dye transfer Sort whites or lightly colored items from dark colors.
Grayed or yellowed
clothes Detergent amount Be sure to follow detergent manufacturer’s directions.
Hard water Use a water conditioner or install a water softener.
Water is not hot enough Make sure water heater is delivering water at 120°F–140°F (48°C–
60°C).
Washer is overloaded Loosely load clothes no higher than the top row of holes in the
washer basket. For best results, load items around the outside of
the basket.
Dye transfer Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Lint or residue on
clothes Clothes are air or line dried If you do not dry your clothes with a clothes dryer, your clothes may retain more lint.
Incorrect sorting Separate lint producers from lint collectors.
Washing too long Wash small loads for a shorter time using Light Soil setting.
Detergent not dissolving Rewash, next time: Try a liquid detergent; Use warmer water
temperature.
Overloading Loosely load clothes in the washer basket. For best results, load
items around the outside of the basket.
Incorrect use of fabric
softener Check fabric softener package for instructions and follow directions for using dispenser.
Make sure you have selected the Deep Rinse option.

20 49-90587-2
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Causes What To Do
Clothes too wet Incorrect cycle selected Make sure the cycle selected matches the load you are washing.
Some fabrics will feel wetter when rinsed with cold water.
Wash load out of balance
Redistribute load in washer and run through Spin cycle.
Blinking Spin light
or Spin light on at
end of cycle
Out of balance
condition has been
detected
Allow cycle to continue and finish.
If load is wet at the end of the cycle, even out load and run a
Spin cycle.
Pilling Result of normal wear on
poly-cotton blends and
fuzzy fabrics
While this is not caused by the washer, you can slow the pilling
process by washing garments inside out.
Snags, holes, tears,
rips or excessive
wear
Pins, snaps, hooks,
sharp buttons, belt
buckles, zippers and
sharp objects left in
pockets
Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp
buttons.
Turn knits (which snag easily) inside out.
Undiluted chlorine
bleach Check bleach package instructions for proper amount. Never add undiluted bleach to wash or allow clothes to come in
contact with undiluted bleach.
Chemicals like hair
bleach or dye, permanent
wave solution
Rinse items that may have chemicals on them before washing.
Use Speed Wash cycle with Extra Rinse option.
Wrinkling Incorrect wash and dry
cycles Match Cycle selection to the type of fabric you are washing (especially for easy care loads).
Improper sorting Avoid mixing heavy items (like jeans) with light items (like blouses).
Try a fabric softener.
Overloading Loosely load clothes in the washer basket.
Repeated washing in
water that is too hot Wash in warm or cold water.
Sounds Possible Causes Reason
“Clicking” Shifter mechanism is
engaging or disengaging The drive system will engage at the start of agitate and disengage when agitate is complete. This occurs multiple times during the
wash.
Back and forth
“swoosh” Electric motor reversing direction This sound is the motor rotating back and forth to clean your laundry.
“Clicking” behind
Control during fill Automatic Temperature Control Valve Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature.
Water flow changes
during fill Automatic Temperature Control Valve Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature.
Motor sounds during
spin Motor ramping up/down during spin cycle The motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops.
“Humming” Water drain pump The drain pump will make a humming sound when pumping out
water after agitation stops and continue until spin is complete.
Drive motor The drive motor will make a “humming” sound during the wash and
spin phases of the cycle.
“Gurgling” Water drain pump When the pump starts drawing in air, It starts to gurgle. The washer
should then begin spinning and the sound will continue until it is
done spinning.
Water “swishing” Washing process Water swishing while the unit is agitating is normal, especially with
smaller loads.
Washer rocking/
moving and/or
“knocking/tapping”
Washer leveling legs
uneven To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down.
“Squeaking” sound Washer not level and
rubbing on cabinet To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down.