Gemalto Kiosk Full Page Reader PV35-00-17-00-01 User manual

Kiosk ePassport Reader
User Guide
Document: DT-01822
Revision E
Date: June 2017

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Important Notices
By using the Kiosk ePassport Reader (the “Product”), you (the “User”), agree to be bound by the following terms and
conditions.
Because use of the Product varies widely and is beyond the control of Gemalto the user is responsible for determining
whether the Gemalto Product is fit for a particular purpose and suitable for user’s application. Warranties, remedies and
limitations may vary by product and jurisdiction.
Gemalto offers a range of security products to protect against article and/or document identity counterfeit, alteration,
diversion, duplication, simulation and substitution. However no security products can guarantee absolute protection
against attempts to successfully accomplish these illegal activities.
Technical Information: The technical information, recommendations and other statements contained in this document
are based upon tests or experience that Gemalto believes are reliable, but the accuracy or completeness of such
information is not guaranteed.
Warranty, Limited Remedy and Limited Liability:
THE FOLLOWING IS MADE IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Gemalto warrants that its
Product will meet Gemalto’s written specifications at the time of shipment. Gemalto’s obligation and your exclusive
remedy shall be, at Gemalto’s option, to replace or repair the Gemalto Product or refund the purchase price of the
Gemalto Product. IN NO EVENT WILL GEMALTO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS, IN ANY WAY RELATED TO
THE PRODUCTS REGARDLESS OF THE LEGAL THEORY ASSERTED
© Gemalto 2017. All rights reserved.
Confirm and Scotch Brite are trademarks of 3M. Used under license in Canada.
Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
Kensington is a registered trademark of ACCO Brands.
InstallShield is a registered trademark of Macrovision Corporation in the United States and other countries.
No part of this publication may be reproduced, transcribed, stored in a retrieval system or transmitted in any form
whatsoever, without the prior written consent of Gemalto.
U.S. Pat Nos. 6,019,287 and 6,611,612
Gemalto reserves the right to make changes to its Products at any time and without notice.
Office Locations
The Americas
1545 Carling Ave. Suite 700
Ottawa, ON K1Z 8P9
Telephone: [phone]
Europe, Middle East and Africa
35 Harbour Exchange Square
London, E14 9GE
Telephone: [phone]
Asia, Pacific and Australia
12 Ayer Rajah Crescent
Singapore 139941
Telephone: [phone]

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Electromagnetic Compatibility (EMC)
The Products are designed to be immune to levels of interference generated within an office
environment and not to interfere with other equipment. In order to provide this level of
compatibility the Product, its cabling and PSU or its installations, must not be modified in any
way.
Modifications or changes to the Product, the interface cables or the
power supply not expressly approved by the manufacturer could
void the User's authority to operate the Product and/or break local
laws or regulations.
In some situations AC line transients or Electrostatic Discharge may
cause a loss of communication between the document reader and
the host application. If this occurs, it may be necessary to restart the
host application, or unplug and reconnect the USB cable, or power
cycle the document reader in order to restore operation.
For further regulatory information or copies of certificates contact your local Gemalto
representative.
EMC Compliance Europe
The Product meets the following European Council Directives:
Scanner: EMC (2004/108/EC), RFID Option RE&TTE (1999/5/EC)
PSU: EMC (2004/108/EC), LVD (2006/95/EC)
FCC/Canada Radio Frequency Rules and
Regulations
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide a reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his/her
own expense.
NO MODIFICATIONS. Modifications to this device shall not be made without the written
consent of Gemalto. Unauthorized modifications may void the authority granted under Federal
Communications Commission Rules permitting the operation of this device.
FCC Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:

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(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause
undesired operation.
FCC ID: MESPV351515
Canada Notice
This device complies with Industry Canada’s licence exempt RSSs. Operation is subject to the
following two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
Canadian ID: 22832 –PV351515
Safety Label Locations
Note: Depending on the reader model, some labels may not be present.

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Table of Contents
Important Notices............................................................................................................................. i
Electromagnetic Compatibility (EMC)......................................................................................iii
FCC/Canada Radio Frequency Rules and Regulations .............................................................iii
FCC Notice ................................................................................................................................iii
Canada Notice............................................................................................................................ iv
Safety Label Locations .............................................................................................................. iv
Safety Information.......................................................................................................................... 1
Intended Use ............................................................................................................................... 1
Introduction..................................................................................................................................... 3
Features Overview ...................................................................................................................... 3
Related Documents..................................................................................................................... 4
Product Description ........................................................................................................................ 7
Document Tray and Window...................................................................................................... 7
Back Panel .................................................................................................................................. 8
USB Ports................................................................................................................................ 8
Status Indicator LED’s............................................................................................................ 8
Power Connector..................................................................................................................... 9
Mounting Points.......................................................................................................................... 9
Installing the Hardware................................................................................................................. 11
Unpacking the Reader............................................................................................................... 11
Kiosk Design Considerations.................................................................................................... 11
Connecting the Power Supply............................................................................................... 13
Connecting to the Host System............................................................................................. 13
Installing the software................................................................................................................... 15
Verifying the USB Driver Installation.......................................................................................... 18
Power-up Self Test........................................................................................................................ 18
Testing Reading and Communication........................................................................................... 19
Reading Procedure.................................................................................................................... 20
Maintenance.................................................................................................................................. 22
Cleaning.................................................................................................................................... 22
Appendix A: Specifications.......................................................................................................... 23
Appendix B: Troubleshooting....................................................................................................... 25
Appendix C: Check for High Speed USB 2.0............................................................................... 27

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Windows® 2000....................................................................................................................... 27
Windows® XP.......................................................................................................................... 28
Chipset Updating ...................................................................................................................... 28
Appendix D: Customer Service.................................................................................................... 29
Before contacting GTS ......................................................................................................... 29
Contacting GTS .................................................................................................................... 29
Returning the reader for maintenance....................................................................................... 30

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Safety Information
Read, understand, and follow all safety information contained in these instructions prior to using
any reader. Retain these instructions for future reference.
The safety labels are affixed to the underside of each reader.
Intended Use
The Gemalto Kiosk ePassport Reader optically scans passports, ID cards and other travel
documents. It also reads Contactless Integrated Circuit chips integrated into travel documents.
The reader is intended to be used in a dry indoor environment only, physically installed within a
self-service kiosk that provides a mechanical housing and limits user access to placing travel
documents on the glass imaging surface. It has not been evaluated for other uses, such as stand-
alone desktop use or other environmental conditions.
Explanation of Product Safety Label Symbols
Warning: Indoor Dry Location Use Only
Attention: Refer to Instructions
The Waste Electrical and Electronic Equipment
Directive (WEEE Directive) is the European
Community directive 2012/19/EU on waste
electrical and electronic equipment (WEEE)
which, together with the RoHS Directive
2002/95/EC, became European Law in February
2003.
Explanation of Signal Word Consequences
WARNING:
Indicates a potentially hazardous situation, which, if not avoided, could
result in death or serious injury and/or property damage.
CAUTION:
Indicates a potentially hazardous situation, which, if not avoided, may
result in minor or moderate injury and/or property damage.

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WARNING
To reduce the risk associated with hazardous voltage which, if not avoided, could result in death
or serious injury:
Do not use the reader with any AC power supply other than a Gemalto approved AC power
supply.
Do not open the reader/power supply. There are no user serviceable parts or adjustments inside.
Do not use AC power supply and/or power cord if damaged.
Product is to be serviced by Gemalto service personnel only. No user serviceable parts or
adjustments inside.
Do not modify or attempt to modify the reader and/or AC power supply.
Use only in an indoor dry location.
Do not use the product in an outdoor and/or wet environment.
CAUTION
Dispose of electronic waste in accordance with all applicable local and government regulations

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Introduction
This document describes the features and functions of the following readers:
Gemalto Kiosk Full Page Reader, model # PV35-00-17-00-01
Gemalto Kiosk ePassport Reader, model # PV35-02-17-00-01
This manual is intended to be used by kiosk hardware developers and integrators. It provides
mechanical and electrical specifications required to incorporate the readers into a kiosk as well as
guidance on the operation, troubleshooting and maintenance of the readers.
Features Overview
The Gemalto Kiosk Full Page Reader and Gemalto Kiosk ePassport Reader are a family of
intelligent optical character recognition (OCR) and full-image capture devices that provide
automated data capture from a variety of personal identification documents. They read data from
documents encoded with:
machine-readable text
cell phone/PDA detection
1D barcodes
barcode reading from cell phone/PDA
2D barcodes
customized client requirements
Extended Access Control (EAC) 1.01
specification support
document rotation detection and
processing support
contactless integrated circuit (IC) chips
(optional)
The readers capture full page document images using:
Visible color illumination
Near-infrared (B900 band) illumination
Ultra violet illumination
The readers perform optical character recognition on identity documents including those that
conform to International Civil Aviation Organization (ICAO) 9303 specifications and send data
from the document to a host computer over a Universal Serial Bus (USB) connection.
The base functionality for the different readers varies:
Gemalto Kiosk Full Page Reader
full page visible, ultra violet (UV) and infrared (IR) imaging
optical character recognition (OCR)
1D and 2D barcode reading
Gemalto Kiosk ePassport Reader
The Gemalto Kiosk ePassport Reader includes all the functionality of the Full Page model and
can also detect and read information encoded on contactless integrated circuits in passports and
ID cards. The reader:
reads ISO 14443 Type A and Type B ICs

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supports reader to chip transfer rate of up to 848 Kbps when applicable (IC dependent)
provides functionality according to ICAO NTWG (New Technologies Working Group)
Technical Reports
To read passports with a chip, the reader is equipped with an antenna that completely surrounds
the document window and tray. Whether the chip is in the front or rear cover, the data page, or
any other page, the reader’s antenna will detect and read the chip. The user does not need to turn
the book around to ensure the chip is read.
The RF (radio frequency) technology used in the Gemalto Kiosk ePassport Reader is very short
range, and does not interfere with other electronic equipment such as PC monitors, wireless
communications (for example, 802.11g) or cell phones.
Document Images
The following are examples of infrared, visible and ultra violet imaging:
Figure 1: Infrared Image
Figure 2: Visible Image
Figure 3: Ultra Violet Image
Related Documents
The range of applications for reading and authenticating secure documents is growing.
Particularly, with the development and deployment of ePassports and smart identity cards
authentication has become critical to security.
Gemalto has developed a collection of software development kits (SDKs) and application
programmer interfaces (APIs) to facilitate the development of verification and authentication
applications.
There are 6 documents in the SDK/API suite:
DT-01700
Gemalto Inspection and Full Page Reader Serial/USB Software Developer's
Reference
Facilitates document data capture and OCR.
Sample Function:
SavePhotoJpeg saves the jpeg data into a specific named file.
DT-01758
Optical Character Recognition Skin API Specification
Facilitates the manipulation of OCR data.
Sample Function: