Gemalto Kiosk Full Page Reader PV35-00-17-00-01 User manual

Kiosk ePassport Reader
User Guide
Document: DT-01822
Revision E
Date: June 2017

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Important Notices
By using the Kiosk ePassport Reader (the “Product”), you (the “User”), agree to be bound by the following terms and
conditions.
Because use of the Product varies widely and is beyond the control of Gemalto the user is responsible for determining
whether the Gemalto Product is fit for a particular purpose and suitable for user’s application. Warranties, remedies and
limitations may vary by product and jurisdiction.
Gemalto offers a range of security products to protect against article and/or document identity counterfeit, alteration,
diversion, duplication, simulation and substitution. However no security products can guarantee absolute protection
against attempts to successfully accomplish these illegal activities.
Technical Information: The technical information, recommendations and other statements contained in this document
are based upon tests or experience that Gemalto believes are reliable, but the accuracy or completeness of such
information is not guaranteed.
Warranty, Limited Remedy and Limited Liability:
THE FOLLOWING IS MADE IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Gemalto warrants that its
Product will meet Gemalto’s written specifications at the time of shipment. Gemalto’s obligation and your exclusive
remedy shall be, at Gemalto’s option, to replace or repair the Gemalto Product or refund the purchase price of the
Gemalto Product. IN NO EVENT WILL GEMALTO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS, IN ANY WAY RELATED TO
THE PRODUCTS REGARDLESS OF THE LEGAL THEORY ASSERTED
© Gemalto 2017. All rights reserved.
Confirm and Scotch Brite are trademarks of 3M. Used under license in Canada.
Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
Kensington is a registered trademark of ACCO Brands.
InstallShield is a registered trademark of Macrovision Corporation in the United States and other countries.
No part of this publication may be reproduced, transcribed, stored in a retrieval system or transmitted in any form
whatsoever, without the prior written consent of Gemalto.
U.S. Pat Nos. 6,019,287 and 6,611,612
Gemalto reserves the right to make changes to its Products at any time and without notice.
Office Locations
The Americas
1545 Carling Ave. Suite 700
Ottawa, ON K1Z 8P9
Telephone: [phone]
Europe, Middle East and Africa
35 Harbour Exchange Square
London, E14 9GE
Telephone: [phone]
Asia, Pacific and Australia
12 Ayer Rajah Crescent
Singapore 139941
Telephone: [phone]

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Electromagnetic Compatibility (EMC)
The Products are designed to be immune to levels of interference generated within an office
environment and not to interfere with other equipment. In order to provide this level of
compatibility the Product, its cabling and PSU or its installations, must not be modified in any
way.
Modifications or changes to the Product, the interface cables or the
power supply not expressly approved by the manufacturer could
void the User's authority to operate the Product and/or break local
laws or regulations.
In some situations AC line transients or Electrostatic Discharge may
cause a loss of communication between the document reader and
the host application. If this occurs, it may be necessary to restart the
host application, or unplug and reconnect the USB cable, or power
cycle the document reader in order to restore operation.
For further regulatory information or copies of certificates contact your local Gemalto
representative.
EMC Compliance Europe
The Product meets the following European Council Directives:
Scanner: EMC (2004/108/EC), RFID Option RE&TTE (1999/5/EC)
PSU: EMC (2004/108/EC), LVD (2006/95/EC)
FCC/Canada Radio Frequency Rules and
Regulations
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide a reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his/her
own expense.
NO MODIFICATIONS. Modifications to this device shall not be made without the written
consent of Gemalto. Unauthorized modifications may void the authority granted under Federal
Communications Commission Rules permitting the operation of this device.
FCC Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:

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(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause
undesired operation.
FCC ID: MESPV351515
Canada Notice
This device complies with Industry Canada’s licence exempt RSSs. Operation is subject to the
following two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
Canadian ID: 22832 –PV351515
Safety Label Locations
Note: Depending on the reader model, some labels may not be present.

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Table of Contents
Important Notices............................................................................................................................. i
Electromagnetic Compatibility (EMC)......................................................................................iii
FCC/Canada Radio Frequency Rules and Regulations .............................................................iii
FCC Notice ................................................................................................................................iii
Canada Notice............................................................................................................................ iv
Safety Label Locations .............................................................................................................. iv
Safety Information.......................................................................................................................... 1
Intended Use ............................................................................................................................... 1
Introduction..................................................................................................................................... 3
Features Overview ...................................................................................................................... 3
Related Documents..................................................................................................................... 4
Product Description ........................................................................................................................ 7
Document Tray and Window...................................................................................................... 7
Back Panel .................................................................................................................................. 8
USB Ports................................................................................................................................ 8
Status Indicator LED’s............................................................................................................ 8
Power Connector..................................................................................................................... 9
Mounting Points.......................................................................................................................... 9
Installing the Hardware................................................................................................................. 11
Unpacking the Reader............................................................................................................... 11
Kiosk Design Considerations.................................................................................................... 11
Connecting the Power Supply............................................................................................... 13
Connecting to the Host System............................................................................................. 13
Installing the software................................................................................................................... 15
Verifying the USB Driver Installation.......................................................................................... 18
Power-up Self Test........................................................................................................................ 18
Testing Reading and Communication........................................................................................... 19
Reading Procedure.................................................................................................................... 20
Maintenance.................................................................................................................................. 22
Cleaning.................................................................................................................................... 22
Appendix A: Specifications.......................................................................................................... 23
Appendix B: Troubleshooting....................................................................................................... 25
Appendix C: Check for High Speed USB 2.0............................................................................... 27

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Windows® 2000....................................................................................................................... 27
Windows® XP.......................................................................................................................... 28
Chipset Updating ...................................................................................................................... 28
Appendix D: Customer Service.................................................................................................... 29
Before contacting GTS ......................................................................................................... 29
Contacting GTS .................................................................................................................... 29
Returning the reader for maintenance....................................................................................... 30

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Safety Information
Read, understand, and follow all safety information contained in these instructions prior to using
any reader. Retain these instructions for future reference.
The safety labels are affixed to the underside of each reader.
Intended Use
The Gemalto Kiosk ePassport Reader optically scans passports, ID cards and other travel
documents. It also reads Contactless Integrated Circuit chips integrated into travel documents.
The reader is intended to be used in a dry indoor environment only, physically installed within a
self-service kiosk that provides a mechanical housing and limits user access to placing travel
documents on the glass imaging surface. It has not been evaluated for other uses, such as stand-
alone desktop use or other environmental conditions.
Explanation of Product Safety Label Symbols
Warning: Indoor Dry Location Use Only
Attention: Refer to Instructions
The Waste Electrical and Electronic Equipment
Directive (WEEE Directive) is the European
Community directive 2012/19/EU on waste
electrical and electronic equipment (WEEE)
which, together with the RoHS Directive
2002/95/EC, became European Law in February
2003.
Explanation of Signal Word Consequences
WARNING:
Indicates a potentially hazardous situation, which, if not avoided, could
result in death or serious injury and/or property damage.
CAUTION:
Indicates a potentially hazardous situation, which, if not avoided, may
result in minor or moderate injury and/or property damage.

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WARNING
To reduce the risk associated with hazardous voltage which, if not avoided, could result in death
or serious injury:
Do not use the reader with any AC power supply other than a Gemalto approved AC power
supply.
Do not open the reader/power supply. There are no user serviceable parts or adjustments inside.
Do not use AC power supply and/or power cord if damaged.
Product is to be serviced by Gemalto service personnel only. No user serviceable parts or
adjustments inside.
Do not modify or attempt to modify the reader and/or AC power supply.
Use only in an indoor dry location.
Do not use the product in an outdoor and/or wet environment.
CAUTION
Dispose of electronic waste in accordance with all applicable local and government regulations

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Introduction
This document describes the features and functions of the following readers:
Gemalto Kiosk Full Page Reader, model # PV35-00-17-00-01
Gemalto Kiosk ePassport Reader, model # PV35-02-17-00-01
This manual is intended to be used by kiosk hardware developers and integrators. It provides
mechanical and electrical specifications required to incorporate the readers into a kiosk as well as
guidance on the operation, troubleshooting and maintenance of the readers.
Features Overview
The Gemalto Kiosk Full Page Reader and Gemalto Kiosk ePassport Reader are a family of
intelligent optical character recognition (OCR) and full-image capture devices that provide
automated data capture from a variety of personal identification documents. They read data from
documents encoded with:
machine-readable text
cell phone/PDA detection
1D barcodes
barcode reading from cell phone/PDA
2D barcodes
customized client requirements
Extended Access Control (EAC) 1.01
specification support
document rotation detection and
processing support
contactless integrated circuit (IC) chips
(optional)
The readers capture full page document images using:
Visible color illumination
Near-infrared (B900 band) illumination
Ultra violet illumination
The readers perform optical character recognition on identity documents including those that
conform to International Civil Aviation Organization (ICAO) 9303 specifications and send data
from the document to a host computer over a Universal Serial Bus (USB) connection.
The base functionality for the different readers varies:
Gemalto Kiosk Full Page Reader
full page visible, ultra violet (UV) and infrared (IR) imaging
optical character recognition (OCR)
1D and 2D barcode reading
Gemalto Kiosk ePassport Reader
The Gemalto Kiosk ePassport Reader includes all the functionality of the Full Page model and
can also detect and read information encoded on contactless integrated circuits in passports and
ID cards. The reader:
reads ISO 14443 Type A and Type B ICs

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supports reader to chip transfer rate of up to 848 Kbps when applicable (IC dependent)
provides functionality according to ICAO NTWG (New Technologies Working Group)
Technical Reports
To read passports with a chip, the reader is equipped with an antenna that completely surrounds
the document window and tray. Whether the chip is in the front or rear cover, the data page, or
any other page, the reader’s antenna will detect and read the chip. The user does not need to turn
the book around to ensure the chip is read.
The RF (radio frequency) technology used in the Gemalto Kiosk ePassport Reader is very short
range, and does not interfere with other electronic equipment such as PC monitors, wireless
communications (for example, 802.11g) or cell phones.
Document Images
The following are examples of infrared, visible and ultra violet imaging:
Figure 1: Infrared Image
Figure 2: Visible Image
Figure 3: Ultra Violet Image
Related Documents
The range of applications for reading and authenticating secure documents is growing.
Particularly, with the development and deployment of ePassports and smart identity cards
authentication has become critical to security.
Gemalto has developed a collection of software development kits (SDKs) and application
programmer interfaces (APIs) to facilitate the development of verification and authentication
applications.
There are 6 documents in the SDK/API suite:
DT-01700
Gemalto Inspection and Full Page Reader Serial/USB Software Developer's
Reference
Facilitates document data capture and OCR.
Sample Function:
SavePhotoJpeg saves the jpeg data into a specific named file.
DT-01758
Optical Character Recognition Skin API Specification
Facilitates the manipulation of OCR data.
Sample Function:

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unsigned long MMM_GetOCR_TextItem returns the character string data for a specific item. For
example “@mrz_line_1” and “@mrz_line_2” are the top and bottom MRZ lines on a two-line
document.
DT-01675
Gemalto Authentication System Software Developer's Reference
Facilitates the comparison of graphical elements of scanned documents to known reference
images.
Sample Function:
RetrieveTextItem retrieves the text string for the named item.
DT-01714
Gemalto ePassport Reader SDK Developer’s Reference
Facilitates the integration of ePassports into a document handling system.
Sample Function:
Active_Authentication performs the active authentication process using the public key retrieved
from data group 15.
DT-01757
Radio Frequency Skin API Specification
Facilitates the extraction of information from ePassports.
Sample Function:
unsigned long MMM_GetRF_File reads a data group from the card embedded in the travel
document. The entire data group is returned in the data buffer.
DT-01762
Logical Data Structure Skin API Specification
Facilitates the manipulation of data found on ePassports.
Sample Function:
unsigned long MMM_LDS_ValidActiveAuthenticationSignature verifies the digital signature
returned from a radio frequency (RF) chip in response to an active authentication request.
These documents encompass the range of tools for use by programmers to develop applications
for the Gemalto Inspection Reader and Gemalto Full Page Reader family.
Some of the SDKs and APIs are complimentary, used together to perform specific tasks:
access all optical character recognition (OCR) results, images and authentication results
(Gemalto Authentication System SDK and OCR Skin API)
access a RF chip, retrieving various fields and verifying passive authentication
(Gemalto ePassport Reader SDK and RF Skin API)
Two of the kits are used alone for specific applications:
decode ICAO data groups from ePassports
(Logical Data Structure Skin API)

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retrieve USB data streams, decode and access data/images

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Product Description
The readers are self-contained devices designed to be incorporated into a self-service kiosk
terminal. The main hardware features are:
A document window and tray for placement of documents to be read
A back panel containing communication, status light emitting diode (LED) and power
connection ports
Attachment points for mounting the readers to a kiosk chassis
Document Tray and Window
The document window is a glass surface measuring 132mm x 88mm located on top of the reader.
Users place documents on the document tray, imaging side down, and slide them to the back of
the document window to scan them. Guides on the document tray help align the document and
keep it pressed onto the glass window. The document window is slightly larger than ICAO 9303
requirements to accommodate oversized documents.
Keep the document tray and window clean to ensure optimum operation of the reader. See
Cleaning on page 22 for more information.
Figure 4: Document Tray and Window

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Back Panel
The back panel features the USB communication ports, status light emitting diodes (LEDs), a
connector to drive a secondary set of status LEDs and a power supply connector.
Figure 5: Back Panel Ports
USB Ports
Communication to and from the host PC is via USB 2.0. The USB host interface is a standard
Type B connector. The reader does not draw any power from the host.
A built-in USB hub and two auxilliary USB 2.0 Type A connectors allow you to connect
additional USB peripherals such as a mouse, keyboard, etc. The two USB peripheral connectors
are capable of supplying +5V DC at a total of 500mA to the peripherals (e.g. 500mA to a single
peripheral, 250mA to each of two peripherals, etc.).
Status Indicator LED’s
The status LEDs are intended to assist a technician to install and debug the reader, and indicate
the reader status and the result of scanning a document. They are not visible by a user.
Table 1: Indicator LEDs
Ready (Green)
The reader is ready to scan a document (when connected to the host
application).
Busy (Amber)
The reader is scanning a document and processing the data.
OK (Green)
A known document type was presented and processing was successful.
Error (Red)
The document is of an unknown type or did not process properly.

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A five-pin header is provided to drive a remotely-located status LED display on the kiosk, or to
allow the kiosk hardware to monitor the status of the reader. The reader connector is designed to
mate with Molex part number 0874390600 housing and 87421 crimp terminals. The remote
status LED’s are assumed to have a common anode at +3.3V. The reader will pull connector pins
to ground through 200-ohm resistors, supplying approximately 7.5mA per LED. Pin assignment
of this connector is shown in the following figure.
Figure 6: Status LED Connector
Power Connector
The reader must be connected to a Underwriters Laboratory (UL)-Listed DC power supply
capable of providing +12V DC at 1.1A. The connector pinouts are shown in the following figure.
Figure 7: Power Supply Connector
Mounting Points
The readers contain eight M4 threaded mounting bosses, two on each side and four on the
bottom, as shown in the following figure. The preferred mounting points are on the bottom. If the
side mounting points are used, care must be taken in the design of the kiosk mounting surfaces to
ensure that tensile stress is not placed on the reader chassis. The M4 hardware should protrude
into the reader chassis no more than 8mm.
At the factory, all eight bosses are filled with threaded plastic inserts to prevent dust entry into
the enclosure.

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Figure 8: Mounting - Mechanical Detail

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Installing the Hardware
Before installing the hardware, consider the following:
proper procedure for unpacking the reader
proper kiosk design
Unpacking the Reader
Each reader package consists of:
1 reader
1 test card
1 USB communication cable
Power supply and line cord
1 Scotch-Brite™ Microfiber Cleaning Cloth
1. Remove the contents from the box and separate the components from the packing
material.
2. Verify that all the parts described have been received. If any parts are missing, contact
Gemalto Global Technical Services (GTS).
For more information, see Appendix D: Customer Service on page 29.
3. Store the packaging in the event that the reader may require reshipment to Gemalto for
maintenance.
Note: Allow the reader to come to room temperature for a minimum two hours
before operation, if it has been stored below room temperature.
Kiosk Design Considerations
The reader is designed to be mounted behind the kiosk front panel with only the document tray
protruding. The front panel must provide an opening to allow users to insert their documents and
hold them flat on the document glass for scanning. The opening should form a box, open at the
front and closed at the top, sides and back.
To better illustrate this, a typical kiosk concept is shown in the following figures. It is
recommended that the material forming the document cavity and the front fascia around the
reader be non-metallic (e.g. Polycarbonate) to avoid affecting the RF performance. This is
illustrated in red in the following figures. The cutaway view shows the reader mounted to the
bottom surface of the kiosk chassis, with the plastic insert forming the document cavity. The
document cavity must allow sufficient clearance for a user’s hand to hold the document down on
the glass.
To assist in the mechanical design, 3D CAD models of the reader are available in all popular
formats. Contact your sales representative or GTS for details.

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Figure 9: Kiosk Concept - Front View
Figure 10: Kiosk Concept - Cutaway View
The reader is designed to be held in place using four M4 machine screws. See the previous
section for detailed mechanical dimensions of the reader and its threaded mounting points.
When designing a kiosk to accommodate the reader, consider the following factors:
Attach the reader using the bottom attachment points, if possible
In ePassport models, keep metallic surfaces away from the document tray and document
glass. These areas contain the radio frequency identification (RFID) antenna, and RF
reading can be disrupted by the presence of metal in the RF field

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In ePassport models, the front fascia should be plastic or a non-metallic material
In ePassport models, do not allow a metallic surface under and parallel to the document
tray
Allow sufficient clearance above the document window for the user to hold the document
down on the document window
The document window must be shielded as much as possible from direct lighting
(reference mechanical drawing DT-01823), and any surfaces directly above the document
window must be matte black. Failure to observe this may cause unreliable document
detection.
Figure 11: Mounting - Recommended
Figure 12: Mounting - Not Recommended
Note: The reader should be inclined 5° to 10° to prevent liquid from entering the kiosk and to
discourage its use as a shelf.
Connecting the Power Supply
The reader is designed to be powered from a switched, UL-listed power source supplied with the
kiosk and terminating in a suitable DIN connector. The reader is supplied with a power cable and
power supply but does not have a power switch.
Connect the DIN connector from the power supply to the power connector at the rear of the
reader, and secure or tie-off the cable as required.
Note: If you choose to use your own power supply, it must be a UL-listed device. Contact your
sales representative or Gemalto Global Technical Services (GTS) for details.
Connecting to the Host System
The reader is supplied with a 2-meter USB A-B communication cable.

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1. Insert the USB connector of the supplied cable into a USB port on the host system.
2. Insert the USB connector of the supplied cable into the USB port, located on the back
panel of the reader.
3. Secure or tie-off the cable as required.