PAGE 2 OF 8 COPYRIGHT GERARD LIGHTING ABN 71 115 184 999 V12018
96-112 Gow Street, Padstow, NSW 2211
T: 02 9794 9300 | www.gerardlighting.com.au
Issue date: 11/2/19
(b) products installed in corrosive or salt laden environments require special consideration and such; specific product
selection, inclusive of suitable fastening methods and extensive ongoing maintenance of products installed in these environments
require professional advice. It is essential that all aspects of the product selection, material specification and maintenance are
specifically designed for such use and a cleaning program be adopted that maintains the design integrity of the product.
(c) interior highbay products must be vertically suspended. The method of suspension (chain etc) must be able to support at
least 5 times the total weight of the fitting. Do not install where air movement will cause the fitting to swing about, causing wear
and tear of attachment points. Luminaires should be installed where access for maintenance is practical and allows for
maintenance to be completed in accordance with the manufacturer’s recommendations.
(d) interior (downlight) products must be installed to ensure the lamp unit or the driver (if supplied) are not covered with
any combustible materials or insulation; minimum spacings nominated for these materials are mandatory. Unless otherwise
specified, minimum clearances are in accordance with AS3000 requirements. The product is not designed for installation
environments which restrict conventional airflow movements eg: enclosed boxes or concrete profiles. For dimming purposes
please see the relevant product brand web site for the dimming compatibility chart. When mounting multiple fixtures to
conductive structures, it is recommended that the structure is earthed. The mounting facilities provided for the
transformer/driver (if any), need only be utilized if in the application of the product is required by AS3000. IP ratings stated (if
any) are from below the ceiling unless stated otherwise and the installation of the product must be in a manner that maintains
the integrity of the relevant IP rating.
7. MAINTENANCE:
(a) The supply must be isolated before opening or accessing the luminaire. Product maintenance is IMPORTANT and is critical to
the products designed performance. The product is to be maintained in accordance with the manufacturer’s instructions. For the
latest product maintenance guides please go to relevant brand web site. Gerard Lighting is not responsible for any product not
maintained in accordance with the recommended procedure or intervals. (b) lamps (where provided): The product is
designed with the supplied (LEDs) / LAMP/s and it is strongly recommended that any LAMP / (LEDs) changes (if any) be made in
accordance with the type, colour and brand supplied. For recommended LAMP / LED maintenance or operating guides (inclusive
of recommended product switch cycles and mandatory run-in procedures for HID and Fluorescent lamps when used with
dimming circuits), Gerard Lighting recommends the application of the lamp manufacturer’s operating guidelines, which can be
found on manufacturer’s website. Gerard Lighting is not responsible for the product performance of alternative lamp/s used. As a
member of FluroCycle, we encourage recycling of lamps and components. (c) battery (where provided): The battery is
designed with a rated average battery design life of 50,000 hours in standby mode. The battery is supported with a standard 4
year warranty; conditional of the product being maintained and operated in accordance with the manufacturer’s guidelines and
tested in accordance with AS/NZS2293. For guidelines see product installation instructions or visit the relevant brand web site.
(d) for products supplied with glass visors or covers, do not operate the product with a damaged visor or cover; it is
recommended the product be turned off, area surrounding the product vacated and the damaged glass replaced by a
professional installer immediately.
8. WARRANTY INSTRUCTIONS: For the purpose of warranty claims (if any) the following instructions apply:
Warranty components – THE PRODUCT, (identified as the THE PRODUCT only). Warranty period - The above products are
provided with a warranty of Seven(7) year/s or 25,000 hours of operation (which ever arrives first) against manufacturing
defects or failure to perform to specifications for products installed by an authorised installer in accordance with the
manufacturer’s installation instructions and which have not been subject to incorrect operation or maintenance, unauthorised
modification or damage arising from any intervening cause. Warranty reference - The warranty reference date commences
from the date of purchase. Warranty point of contact – Gerard Lighting Pty Ltd, 96 Gow Street Padstow NSW 2211,
phone T 02 9794 9300 contact – Gerard Lighting After Sales Support.
Warranty claim procedure – For the purpose of making a claim the customer must:
1. Contact the “point of contact” above and upon provision of proof of purchase the customer will receive a goods return advice
(GRA) number. 2. At the customer’s expense, collect and return the goods to the “point of contact” with the issued GRA number.
3. Upon receipt of the goods, Gerard Lighting will review the claim and if found to be accepted, Gerard Lighting will return a
replacement product to the customer to install at the customer’s expense. Alternatively if the claim is rejected, the customer
may request the return of the goods at their expense. Consumer Contracts - The benefits to the customer given by the Gerard
Lighting warranty are in addition to other rights and remedies of the customer if the goods are the subject of a Consumer
Contract under the Australian Consumer Law. In that event the following statement is required to be brought to the Consumer’s
attention:- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure. Limitation of Liability – if the goods are not purchased by the customer under a Consumer Contract within
the Australian Consumer Law then but not otherwise;- (a) the Company is not liable in tort for any loss or damage suffered by
the customer or by any third party; and (b) in no circumstances is Gerard Lighting liable to the customer or to any third party
for any loss of profits, loss of anticipated savings, economic loss or interruption of business or for any indirect or
consequential
loss
(Consequential Loss). Terms of Sale – these Warranty provisions are in substitution for any inconsistent provisions in the
Gerard Lighting Terms and Conditions of Sale in so far as they apply to the Warranty components.
